Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Las instalaciones

A pesar de decir todo incluido los trabajadores esperan propinas para todo

We had our wedding here about 2 weeks ago and it was an amazing experience. All of our guest raved on how much they loved the resort and many have not traveled to a resort before and other said it was the best resort they have ever came to. The staff was so attentive and Susan an the omelet station always had the biggest smile on her face. We loved our stay and wedding! Thanks Dreams!

It was a very nice time, Karla was very kind and was a wonderful host for karaoke. She also ran the tour to the turtle sanctuary and was very helpful. Isaac and Hernan over at the premiere lounge pool have also been so wonderful this trip. They all definitely made my stay here much more enjoyable.

Nice place and nice people. A bit hot at this time of the year but sunny most of the time. Far from the city of Mazatlan but worth a visit.

Todas las instalaciones ok

Tuvimos un problemas con unos extranjeros que se sentían dueños del hotel en especial las habitaciones con acceso a la alberca. Solo a nosotros nos rehubicaron, los extranjeros se quedaron en su habitación. Y eso que yo estoy en mi pais

Swim out pool was fantastic. Seeing the dolphins right off the beach.

Preferred club check in was a joke, staff were rude. Took over an hour to check in. As a preferred member we didn’t get to reserve times for dinner so there was always a mad dash to get in anywhere. Didn’t love the cruise ships brining their guests to the hotel it made it over busy and crazy.

Breakfast was very good

Solo un detalle se escucha mucho el ruido de la habitacion contigua y los huespedes no respetaban lo que dice el reglamento de la música alta

Las instalaciones son buenas, buena limpieza, comida más o menos, pero la playa muy mala, con el agua muy revolcada y apesturrienta y lo peor, que tienes que pasar muchos filtros de seguridad y si quieres salir de ahí, todas las tarifas de los taxis son de $600 pesos así sean 2 o 10 kilómetros, deberían de dar más opciones de transporte como uber .

Great experience at the hotel. A little upset that there was multiple miscommunication. Thania was great help from the concierge desk but no one communicated with her that they changed our room after she had everything set up for a surprise for my girlfriend’s birthday. Also had a romantic dinner set up and nothing was communicated again I went to go ask if it was ready and no one knew anything about it. Joel at the preferred bar lounge was great he made our stay very memorable very friendly and kind even though working long hours he made sure he took care of us in a caring manner. Overall great stay on the property.

Spa very clean, staff very help full friendly and the ocean view perfect.

La ubicación

El personal ay unos que se creen dueños y piensan que le hacen un favor al atender y si no les das dinero no te atienden principalmente una señorita de resepcion llamada sintia pésimo servicio

If you plan to travel with your pet, please read this! I chose this hotel because it was the closest pet-friendly resort to Ciudad Juárez—we wanted our dog to meet the beach for the first time. The listing only said “pet friendly with a fee” and gave no details. After booking a Swim Out Preferred Room, I learned it wasn’t pet friendly. Expedia had to call the property to switch us, and that’s when we learned the rules: pets not allowed in spa, gym, pool, or beach, and they can’t be left alone more than 2 hours. Upon arrival they welcomed us with a bed, bowls, and toys, but the stay was far from “pet friendly.” At every restaurant we were stopped and managers had to request permission for my 7 lb poodle to enter in her carrier—never allowed to sit on the floor. She wasn’t allowed at restaurants, pool, spa, or beach, and we were even called out for letting her pee on the grass (though no pet relief areas exist). Essentially, the only place she was welcome was our lowest-tier room. The pet fee felt unreasonable for such restrictions. Other notes: the resort is secluded, 45 minutes from town, with no Ubers (taxis are about $66 USD round trip). Food was excellent, staff friendly, and the resort a nice size—not too big or small. Drinks were disappointing compared to past stays with this chain. Overall, staff was great but management rules and unclear policies made it a poor choice for pet owners.

Come and relax

Terrible air conditioning in bedroom (max for ac is 70 F) Limited restaurants and most with non existent ac or comfortable temperature. Be prepare to sweat. Budget cut are obvious everywhere along with 50 percent of the is unfriendly staff. There is no real nightly entertainment. Main pools are nicely heated but there is no real shade available. Timeshare share agents are very annoying and not helpful in any kind of way. I stayed at this facility for 7 nights. Worse Hyatt affiliated property ever

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Excelente comida

La propiedad tiene un año y está muy mal mantenida. Elevadores sin funcionar, baños públicos sin limpiar por días, falta de personal, mala calidad de alimentos. Falta de sombrillas en la playa. Mala logística para salida y entradas, cuando se congestionan. Poca amabilidad en el check in. En general, mala experiencia y no acorde al precio pagado.

Need to improve check-in and check-out, toooo slow and painful

muy buena cocina en los resturantes

el servcio en la alberca no fue bien del todo, los meseros por flojera pienso no estaban atentos, inclusive uno se nego a darme servicio

The property was semi isolated, this was exactly what we desired. Security was on point.

Nothing but the best!

It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.

The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered. We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro. Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough. Pool staff wasn’t welcoming, ordering drinks was a hassle. Housekeeping showed up one day for our stay (Friday-Monday). Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment. Property needs maintenance. We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month. We were overall not impressed, and disappointed. This is more for a family not a couple. Would not recommend or come back. Overall we were disappointed.

La verdad tuvimos algunas situaciones que nos hicieron pésima la estancia. Uno de los valet parking choco nuestro auto.

el desayuno muy bien, la ubicacion no tanto

la atencion del room service, en realidad nunca hubo atencion

Es un hotel muy lindo !!! Pequeño lindo… solo tuve un tema con la sábanas!! El servicio todo bien el mesero del Meraki wow!!!! Mis respetos y los animadores de la alberca increíbles con mi niño si regresó

Precio calidad

Hotel limpio, bonito, comida deliciosa , fácil acceso para peeeonas con discapacidad , atención excelente por todo el personal

PÉSIMO el MENÚ de los RESTAURANTES, lo demás todo excelente..!

Me gustó mucho la estancia en el hotel, la mayoría de las cosas fueron muy buenas como la atención, creo que fue lo mejor, todos muy amables, siempre atentos y al pendiente de lo que podíamos necesitar. Los restaurantes temáticos siempre muy buena opción, en general no sufrimos de los tiempos de espera que había en otros comentarios, eso nos gustó mucho. La comodidad en las habitaciones es muy buena Hay cosas que podrían mejorar para hacerlo una experiencia grandiosa (tener más espacios con sombra, una mayor variedad en el buffet, la selección de música en la alberca, la recolección de los platillos del room service, había habitaciones donde eso se veía muy descuidado). Pero las partes buenas superaron por mucho los pequeños inconvenientes que encontramos, creo que es una buena opción para volver

Les recomiendo el restaurante barracura muy buenos mariscos

La atencion de los muchachos, todos excelentes!!!

Buen servicio y comida

La alberca estaba muy caliente y no me gustó que esté en mar abierto.

Pésimo servicio de llegada , tardadisimo el check in , otra tanto esperar a q hubiera bellboy disponible, nos llevamos nosotros las maletas al cuarto. Llegamos al cuarto y no jalaban las llaves . Hablamos y NO HABIA manera q nos llevaran llaves , había que regresar .

Stunning view and great food experience

Friendly staff and the food was excellent. I would love to come back again in the future.

Es un hotel muy bonito con varias opciones de comida y no te aburres. Les falta un poco más de personal. Muy recomendable

Check in DEMASIADO tardado (1 hora 10 min)

Excelente servicio, instalaciones y atención del personal.

El hotel es practicamente nuevo, deberian a organizar mas actividades para adultos tipo Yoga. Todo estuvo super, quiza en el lobby para despachar los autos fueron muy lentos, tardaron hasta 1 hr y me paso en 2 ocasiones, necesitan mas personal y organizarse mejoe, lo demas...genial!. Lastima que en la playa no puedes entrar al mar por los quemadores.

Muy aceptable, lejos de la sociedad

Great g

very relaxing

Everything! Definitely coming back

Very clean, good food.

This is a beautiful new hyatt all inclusive. Service level, in all areas, was exceptional. Mark and Hector, conceige, we're very helpful obtaining restaurant reservations for our party of 13. The food was beyond delicious in all restaurants. The housekeeping was prompt everyday. Would definitely return!!

The resort is really nice overall I had a great time however I would never go back this resort is too quiet to lay back I want the option to be able to party Mazatlan I didn't like it all it was dirty nothing special about it and not a whole lot to do first time last time

The rooms are spaciousand clean and there is no smell of dampness or mildew in the room. Room bar is refilled daily. Staff is extremely attentive. Sandra at the buffet omelette station is amazing! Juan Carlos, Guadalupe, took really good care of us in the preferred lounge. We were a group of about 35, the largest group this resort has had since opening a year ago in April. In addition, they had yet to have guests from the mid-west stay, so this was just as much an experience for them as us. Itailian restaurant is good. Gym is on the small side, bring your own bottle or cup for hydration. Gym has chlorophyll water but no cups to pour. Housekeeping staff cleaned rooms morning, afternoon, and evening for turn down service, The pools are warm, bottled water is readily available, the gyro tacos, fries, and burgers are super tasty. If you can, upgrade to preferred, the alcohol is much better and the preferred louge is a cool place to hang. Just know that if it rains/storms, the flies are a real nuisance at the Buffet. Also, this is not a party destination; very low-key, relaxing, family atmosphere.

Beautiful grounds, clean and updated rooms, food was delicious, pools are very family friendly. Overall a great place to vacation.

The resort was great for being new. The staff were super attentive, and always super friendly. The preferred bar had the best bartenders: Guadalupe, Santiago, Carlos Melendez and Lucio. They each had their signature drinks. The Meraki was our favorite restaurant with Pedro Pablo as an exceptional waiter. He set the bar for service! Oceana was our go to lunch spot. Especially after a day at the pool, lunch at that restaurant hit the spot, kudos to Juan as our waiter. The world cafe had a variety of food daily so was not repetitive. The staff were super nice and on top of their game such as Alonso. The pools and watersides were awesome as stated by our kids. We had Oscar attend to us during our stay, he is helpful and attentive to our needs, highly recommend him for pool service. All in all we had a fabulous stay at Dreams Estrella Del Mar

Super friendly staff, very clean, quick and good food!

Entire stay was excellent. Never been to Mexico and was a little worried but Dreams Estrella made it so comfoetable and relaxing.

we were never told that we couldn't get in ocean always red flag

Clean, friendly, amazing with 2 kids(10/5 years old)

Amazing would stay here again the staff amazing and oceana restaurant the best service and the buffet awesome 👍❤️

Nice property good service. The only negative is you can’t swim in the beach

Everything was great , new property very nice ! It is just sad that the ocean is so dangerous to swim in that area !

Upgraded my reservation and did not honor the promotions which had been promised by the hotel and golf!

La comida unas tienen sazon y otras les falta

Muy bien todo, muchas gracias! Lástima que no puedas meterte al mar porque es mar abierto pero todo súper!

Staff is wonderful polite and helpful. Accommodations perfect clean and fashionable, comfortable everything refilled daily. Food choices beyond wonderful and chef choices at all restaurants. PoolArea a littleNoisy loud music, decided to go to adult pool music was not as loud .

new property nice

*El Resort es bello y cuenta con diversas amenidades de entretenimiento, muy atentos los empleados para hacerte participar. *No fuimos recibidos con una cálida bienvenida de bebida y toallita fresca! *El mejor mesero Sergio en el area de alberca-playa y Giovanni en la atención de lobby. *Falta los empleados sean coordinados con la información del horario que dan de los restaurantes y comidas! *El área de la playa necesita limpieza si es que manejan el concepto de ser privada! Me tope con clavos y basura! Aqui dice que hay karaoke, mesa de billar y no es así! Favor de ser cuidadosos con la información que otorgan en cuanto a la propiedad y mencionan el Restaurante Portofino es solo adultos y no es así! Habitación 10! Excelente todo lo del de baño!

Todo perfecto

La propiedad es hermosa y prácticamente nueva, el personal en todo momento fue increíblemente atento, amable y buscando soluciones, somos vegetarianos y siempre buscaron la manera de adaptar platillos u ofrecernos opciones vegetarianas. Lamentablemente (y sé que no depende del hotel sino de los huéspedes) hubo dos accidentes en las albercas en el transcurso de los 6 días de estancia, un día tuvieron que evacuar una de las albercas grandes porque un niño vomito y a los dos días otra alberca fue desalojada porque hubo un problema con un pequeñito y se hizo del baño, debería ser obligatorio que los niños pequeños que no tienen control de esfinteres y que están en proceso de aprendizaje usen pañal de alberca. No dan ganas de meterte a una alberca en estas condiciones por más químicos que le apliquen, existía la opción de área solo para adultos pero el costo nos pareció demasiado alto por cambiar de categoría. Creo que prefiero ir menos días a un hotel solo para adultos a regresar a uno familiar donde puedan suceder estos inconvenientes. Es una lástima porque el hotel está realmente hermoso. Nunca pudimos entrar al mar porque había bandera roja y las olas estaban muy bravas pero eso no se puede controlar y nuevamente no depende el hotel.

Poor food quality only 1 restaurant have good food rhe rest are flavorless, Activities terreble they are not prepared for it, they have a time chart for Activities and the people in charge not even showed up, Bad location there is nothing around there the closet store or town is about 15 minutes in taxy and the taxy it has to be from the hotel the minimum charge is 25 dollars, There is not a safe access to the beach there is always red flag because is a open ocean, Also the prices for pharmacy,/ store are extremely high 300% more thatn any other store near there i dont recommend any one to go

Excelente en todos los aspectos el que podría ser un punto a favor o en contra es que está a 30 min de la CD de Mazatlán, también deberían avisar que los bares de la piscina cierran a las 5:30 PM, Todo lo demás excelente la comida está riquisima

We enjoyed our stay here. The food was delicious. The staff went above and beyond. Yes its far from everything, but when you're wanting a vacation away from the busy home life it's perfect. We will definitely be back.

Me gustó mucho el Hotel, la atención de todo el personal fue muy agradable, la comida me sorprendió muy buena, tanto las proteínas, como frutas, panadería, muy deli todo.!! Me gustó mucho que como estamos a 30 o 40 min. de Mazatlán pues está mucho más exclusivo y si a lo que vas es a relajarte y no salir del hotel está padrísimo que fue mi caso!! Los restaurantes de la noche también muy buena la comida! En resumen quiero regresar 😃

Todo excelente. Muy buen servicio y alimentos de todos los restaurantes de muy buena calidad y sabor.

Recientemente nos hospedamos en Dreams Estrella del Mar Mazatlán Golf & Spa Resort y, aunque el resort ofrece instalaciones modernas y habitaciones de diseño atractivo, hubo aspectos que no cumplieron con nuestras expectativas considerando el alto costo del alojamiento. Lo positivo: • Las habitaciones son espaciosas, bien decoradas y ofrecen un alto nivel de confort. • El personal fue en general amable y servicial, lo que contribuyó a una estancia agradable. Áreas de mejora: • La variedad de alimentos en los restaurantes fue limitada. Aunque algunos platillos estaban bien preparados, esperábamos una oferta más amplia y especial, acorde al precio del resort. • La playa presentaba residuos y hierbas, lo que afectó la experiencia de disfrutar del mar. En resumen, mientras que las instalaciones y el servicio fueron satisfactorios, la relación calidad-precio se ve afectada por la limitada oferta gastronómica y las condiciones de la playa.

Nice, comfortable, the room, pools, restaurants, services.

Fantas

Hotel was clean and modern. Staff was very attentive and friendly. Preferred club was worth it for my wife and I. From the bell boys to maids to servers, service was remarkable. Abel and Fernando were our main pool servers at the preferred club pool and they were awesome. Highly recommend the hotel.

My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.

Clean facility with hard working staff to make your experience the best it can be. Lots of dolphins in the ocean in this area visible from the beach.

The food was horrible. Gave me food poisoning

Everything was good food was excellent

The staff were incredible! So kind and helpful. The food was amazing - lots of choices for restaurants. The rooms are beautiful and every one overlooks the ocean. My family loved this resort. The only thing lacking was the nightly entertainment and they needed more chairs around the pool.

Dara, at reception was great for check-in, check-out and also getting change from larger bills. Luis around the pool was very attentive. All the staff was helpful and great to deal with honestly, I just can't remember all of their names!

The property was gorgeous. Ocean was very cold and water was rough, so we didn’t do much but play in the sand. The pool was great. Perfect for kids. It was heated, so even when it was chilly, you could swim all day. There was a large area that was about 2 feet deep, so our 4 year old could play and we didn’t have to worry too much. The food was pretty good too. I was surprised by how much I liked all the seafood.

For dinner my family and I visited the restaurant Meraki and were very pleased! Jesus and Samuel took excellent care of us and even brought us a surprise desert and sushi platter. The food was remarkable!! if you visit Dreams Mazatlan Come to Meraki and see Jesus and Samuel!

Our stay was amazing! 10 out of 10 experience! The staff was amazing and very nice and the food was good! I went with my family and friends and it was so much fun! I defended recommend! The resort is all inclusive and easy! They have a kid side of the resort and an adult side!

We rented the pool cabana for the day and had awesome service by Jose! He was energetic, fun, attentive, and brought us random fun drinks to try. The food was also great, especially the ceviche and coconut shrimp, so good! Thanks Jose for making our day!

Teo was incredible and helped me with me with everything checked on us all the time. This resort was incredible everything about it was perfect. Highly recommend for family and adults. The rooms, the atmosphere, the beach was super quiet and sunny, they call it the golden pacific for a reason.

Geovani and Ezequiel are the best staff at the pool area were able to provide with any needs and are overall great the room was amazing room service came ever day at 12 and made sure that everything was great and all clothes were cleaned bathrooms were also cleaned the hallways and restaurants were amazing overall a 10/10 resort would totally recommend

Excelente servicio y atención por parte de todos. La comida deliciosa. Instalaciones en perfecto estado. Lo malo, no tienen cargadores para carros eléctricos y no hay actividades para pequeños de 2 años

Staff were friendly and attentive. Lots of food options and food was good.

Amazing swim out room and lazy river.

Love, love, this resort

Specialty restaurants food was very good but several servers were not well trained. Main buffet was too much the same day to day and was not open at sinner time. Enjoyed the Energy Plaza dinners. Entertainment was only so-so (average). Weather was not what we were expecting. Windy most days. Room was very nice and great view of ocean and pool areas.

Great for a honeymoon. would be a great place for families with kids too!