Delek Holbox

El lugar esta hermoso, el servicio y la atencion excelente, la playa hermosa!! 10 de 10 a todo!!

Food was terrible.

Excelente lugar

Muy bonito hotel muy alejado que por un lado está bien, pero el servicio de restaurante y bar muy malo Los alimentos muy bien pero el servicio deficiente

Lamentablemente al Llegar no se me reconocio la Reserva que habia ello., y se me dio otra Habitacion la cual no fue la que yo habia elegido.

Excelente hotel, muy bonito y el personal magnífico, los precios de los alimentos fueron un poco altos pero creo es en general en la isla, hermoso lugar

Hermoso lugar para relajarse, descansar

Las instalaciones son lindas, pero hay muchos centros de consumo cerrados supongo que por la poca ocupación que tienen. Yo viaje en semana santa, me cobraron un Resort Fee por el uso del club de playa para que el restaurante del mismo estuviera cerrada (abandonado) y sin servicio de meseros, de repente se daba la vuelta un mesero pero era cada hora o más Creo que no deberían cobrar ese resort fee para el servicio tan deficiente en el club de playa

I don't even know where to begin, from the location, to the room, service, staff, food and all round experience this is by far one of the best hotels I've ever stayed at. Thank you so much to Issac, Antonio, Reyna and Olga and everyone else who made our stay unforgettable

Está ubicado en unos de los lugares más lindos de la isla a solo unos pasos de playa punta coco.

I can’t say enough good things about Naay Boutique Hotel in Punta Cocos, Holbox. The food was incredible, but the staff were truly what made this place unforgettable. Reyna and Isaac at the front desk were phenomenal, they helped us plan amazing tours, gave us insider tips about the island, and even helped us get the best golf cart rental. Olga and Antonio in food and beverage made every meal feel like something special. Their kindness and attention to detail made a huge impression on us. I wish I could remember the name of the security guard, because he went above and beyond, making sure we had packed lunches ready overnight for early morning excursions and even our long trip back to Cancún. The hotel itself is spotless, beautifully decorated, and the pool is just chef’s kiss. I honestly don’t want to stay anywhere else, Naay has completely raised the bar. I miss it already.

La estancia padrísima, ideal para pasarla con amigas o en pareja! Y el hotel en general precioso .

It is a beautiful resort, delicious food, super friendly staff but there is definitely room for improvement: -more than 2 capsules of coffee per day -kayaks and bikes available for guests -wifi signal is very weak It is quite a distance from downtown Holbox but thats wxactly what we wanted, a peaceful place that gave us what we needed to relax and take time off.

Great customer service! Isaac was very helpful in all things. Love the gorgeous sunsets on this side of the island and walking distance from the bioluminescence experience.

Our stay was excellent. Staff was great, food was good, room was nice. Not the best beach on the island but it was only a short walk to another. Great place to watch the sunset! Highly recommend it.

Excelente servicio por parte de los meseros y recepción del hotel! Está alejado del bullicio y a la orilla de la playa. Habitaciones limpias y muy cómodas

After staying for a week my husband and I were a little disappointed in the hotel… Things we enjoyed: - staff in all areas were extremely friendly and eager to help - our room was very clean and the bed was very comfortable. We loved having a balcony to watch the sunset from! - price of drinks were good and consistent with places in town - we enjoyed our walk into town a couple times of day. It is 20-30 minutes which we knew when booking and were happy to do and felt safe doing! Things we were disappointed with: - the pool was never cleaned while we were there and had garbage floating around in it as well as a lot of sand / dirt - the food we had was not great… we opted to eat elsewhere for every meal - the beach area was not well maintained and didn’t have staff down there while we visited (photos on Expedia are not accurate)

This is the hotel you have been looking for! It is in a quiet and more natural part of the island, the staff is incredibly welcoming and kind, the rooms are clean and spacious, and the sunsets here are breathtaking. While it may be a bit far from the city center, it is completely walkable (max 30 minutes and doable along the beach at low tide). You likely won't want to stay in the crowded and noisy center anyway. There is a nice beach behind the property but if you prefer a lazy day reading by the pool, the cabanas and lounge chairs are very comfortable and the wait staff will absolutely attend to filling your empty cup. Bike rentals are also possible if you book the day before and make getting across the island a bit easier. Lastly, the food at the hotel is delicious and made on-site - their breakfasts are simple and nutritious. I thoroughly enjoyed my time here and will absolutely return, especially when needing to recharge. Thank you for the wonderful stay.

Felices en hotel Naay

Es bonito el hotel, pero la playa no tanto, esta muy alejado del centro y para caminar de noche es muy oscuro aunque la isla es un lugar seguro, cada taxi al centro es aprox 200 pesos y al no ser un todo incluido pues hay que salir a otros lugares a comer ya que ahí no había mucha variedad de comida, probamos una vez la cena y no fue mala pero no fue agradable para todos los días.

I loved this hotel, the location, the room, the beach (the sunsets were amazing)! The staff were super friendly and helpful - especially Alex at the restaurant. The food at the restaurant was excellent. However they didn’t always have everything on the menu.

Gorgeous hotel. Bedrooms and facilities were lovely and well looked after. Unfortunately the food was bland and tasteless, and the service was a little disorganised and inexperienced. For the price, I think there are better places to stay on the island.

The pool is very small. The room pool is very cold with no direct sunlight The restaurant was not that great. This hotel is far from the city and there are no restaurants near by. The road to and from the hotel are very bumpy best to taxi than rent a golf cart as it can’t stay stuck on the mud. After 11pm there is no one at reception if you need a cab early you have to order it the night before.

Liegt etwas Abseits, das Hotel und die Zimmer haben mir gut gefallen. Am Wochenende war eine Hochzeit, deshalb wurden wir am Morgen angesprochen ob wir uns beim Frühstück beeilen können weil sie Platz für die Gäste brauchen, das fand ich unverschämt.

Lovely hotel, beautiful pool, nice room, overall good restaurant and the bar service was decent. Was very quiet, and wasn't as welcoming as the other hotel we had visited during our trip. The concierge was not helpful with two simple requests that were no problem at another local hotel. I was charged without notice for dirtying two hand towels when removing my makeup (small amount of mascara on one, not sure about the other). Very pretty hotel, many of the staff were super kind, however the energy was just meh, and I wouldn't return to this hotel.

El trato del gerente fue excepcional

All the negative reviews have to be from people who expect way too much out of people cause I went for 4 days celebrated my ten year anniversary and from the minute we showed up to the minute we left was non stop customer service. Property is absolutely stunning yes it’s far away from the centro and all that but a 40 min walk or less and you are there enjoy the walk along the beach it’s not bad at all. Luis and Jose were the best so knowledgeable about everything and what to do and where to go. The manager and all the staff made my stay amazing always asking how my stuff is and if anything was wrong they would fix it right away. We had no issues during our stay at all. Food is okay 7/10 the room and property get a 10/10 the beach around the area and all the stuff around the property 10/10 as well. Will definitely be returning to stay at bay boutique. Again this hotel is at the end of the island but don’t let that stop you from enjoying one of the nicest properties on the island

The Naay is perfect for the traveller who wants to have a quiet and unhurried break and still have access to all the hustle of a fun, vibrant tourist town. The staff are friendly, accommodating and helpful. I would stay here again in the swim-out room!

Great stay and amazing coffee in the morning I didn’t realize there was a coffee shop downstairs. Very quiet was perfect for us.

Great location for peace and comfort

Isaac, Reyna, Patricia and all staff members were attentive and friendly. Made us feel very welcome. Location of the hotel was just what we were looking for; quiet and away from town. If you wanted to get to the hustle and bustle a Taxi (ATV) is just a call away.

Nous avions aimé que la place est vraiment un lieu pour le repos

Hôtel au top. Peut-être un peu éloigné du centre mais avec les taxis c’est parfait. Calme et beau

We really enjoyed our stay Isaac & Reyna were amazing and VERY HELPFUL to help accommodate and make our time there very enjoyable! Muchas Gracias🌟🌟🌟🌟🌟

Mycket fint hotell i ett lugnt område men lite långt att gå in till stan.

The hotel design and construction is excellent. The pool is well designed and fun. If you like swimming in the ocean, the water there often has a strong current. The dinner menu is limited but the food good. However, people don't eat till late, so if you are eating around 7pm, you will be dining alone. The breakfast is tasty, but the service a little erratic and slow. Over all, the staff are very helpful and very friendly.

El hotel es increible, aislado del baruyo del centro de la isla, muy cerca de la bioluminicencia, tiene el mejor spot para ver el atardecer. Las habitaciones estan increibles amplias y luminosas, el servicio de limpieza muy bueno. El desayuno es variado y basto, y la comida en general es muy buena. Lo unico que falta es mas personal.

Les falta mucho trabajo con el personal que limpia la habitaciones porque todo se les olvida . El hotel está muy bonito pero alejado de todo , tienen que caminar 2km para llegar a la “civilización” y los taxis por viaje cobran 250 pesos . Deberían tener bicicletas cortesía para los huéspedes y puedan ir al centro de la isla . Pero en gral el hotel está muy bonito y cómodo y la alberca deliciosa . Las llaves de las habitaciones son pulsera y una pesadilla , se batalla mucho para entrar . Tienen un chat de WhatsApp para huéspedes pero nunca lo contestan así que no se confíen . El gerente Salvador escucho todas mis necesidades faltantes de la habitación y la solucionó. Estuve 8 días y la pasé muy bien .

La propiedad es muy bonita y todos fueron muy amables y atentos con cada detalle.

Hospitalidad excepcional

Muy agradable la estancia y las instalaciones

The hotel is beautiful. Is far from crowded places. Unfortunately I had to leave around 7:30am but I couldn't take a shower because there was no water in the shower, I spent an hour talking to whoever I could find (front desk doesn't arrive until 7). I don't know what happened or if this is normal but the water was back at 730.

Excelente hotel

I really enjoyed staying at Naay boutique hotel Luis the waiter was amazing and very helpful Reina in the front was very helpful and took care of us. Very good. I highly recommend this place. There's a lot to do around Beach area it's a nice walk to the plaza The sunset is breathtaking. It's beautiful and I would definitely go back

My experience at Naay Boutique Hotel was extremely disappointing and unsafe. Despite having a confirmed reservation, my friend and I arrived to find the hotel overbooked with no room available. We waited from 5:00 p.m. to 9:00 p.m. for a resolution. Initially, we were told we’d stay at the Nomade Hotel, but this fell through. Instead, we were driven to a remote cabin by the manager and receptionist, picking up an unvetted man named Alan en route. This made us feel unsafe, as we were two young women on an unfamiliar island. The cabin lacked air conditioning, secure doors, and basic standards, leaving us unable to shower or change. The next morning, after being abandoned by the hotel manager, we had to pay for our own transportation back. Upon arrival, staff seemed surprised to see us, and we waited until noon for a room. Our first two days were ruined. To make matters worse, we noticed inconsistencies in how guests were treated. Other guests were accommodated at better hotels, even those who booked last minute, while we were sent to unsafe accommodations. The hotel’s overbooking practices and lack of care for our safety and comfort were appalling. While the hotel offered a credit, it didn’t compensate for the stress, humiliation, and loss of our vacation. I strongly urge travelers to avoid Naay Boutique Hotel, especially during peak seasons.

The location is forfeous nd the pool is pretty great. The food at the restaurant was not very good and we felt a bit stuck with what they had. Undercooked pizza and unimaginative menu in general. Drinks were small and very ligjt on alcohol.

El hotel es muy bonito, el personal muy amable, lo único es que al rededor y para llegar ahí hay muchísimos hoyos con agua algunos profundos deben arreglar de manera que al menos se pueda caminar. Pero en general el hielo muy bien solo son los alrededores y la comida debe mejorar.

La alberca: agua helada. Tuve que ir a otro hotel a pasar el día porque no era cómodo meterse. No tienen área de spa. Su área de playa está abandonada, nadie te va a tomar la orden si quieres algo, no hay toallas, la estructura es vieja y descuidada. El desayuno es terrible- chilaquiles malísimos, molletes el queso es barato. El jugo barato. Solo puedes elegir o fruta o molletes/huevo/chilaquiles. No hay área para fumar o te sales o te vas hasta la playa. El shampoo, acondicionador, jabón está diluido y no tiene un olor agradable. Parece que todos son el mismo por el color y aroma.

Mal servicio

Selve hotellet er rigtig fint, med lækre omgivelser, dog en smule større end vi troede. Der er lækker adgang til stranden der virker ret privat. Servicen er egentlig også god, men det er mærkeligt at de starter med at ville reservere 5000 pesos på ens kort ved check in. Frokost og aftensmaden på hotellet er både dyrt og utrolig dårligt sammenlignet med hvad man ellers finder på øen. Vi fik bl.a. en ret hvor rejerne var rå, og da det blev pointeret, så blev der bare grinet af det. Morgenmaden er fin, men dog lidt sparsomt fx bestilte vi pandekager med sæsonens frugt til morgenmad på et tidspunkt, men det eneste frugt der var på var 3 blåbær.

Beautiful resort.

Las instalaciones de hotel son buenas pero no hay servicio de ningún tipo, es muy lejos de todo y Holbox la transporte es bastante costoso.. piénsalo dos veces antes de venir a este hotel

Es super seguro y muy limpia la estancia

Incrível!

El hotel está muy bonito pero estaban cortos de personal en temporada alta y el servicio era muy lento para todo. Es un hotel de lujo y no servía la regadera de la habitación y no nos pudimos bañar bien ni un solo día. Tuvimos muchos inconvenientes.

The staff made our stay amazing. The sunsets were the best we've ever seen.

Staff was great!!

The hotel was great, and so was the staff. The only negative thing i have to say is the island is overrun by can-ams that have caused a lot of damage to the island. There is a lot of ponded water from all the wholes left behind by the can-ams. As well a lot of trash everywhere and lots of construction in the island. Unfortunately, I would not return to the island because of this.

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The food and service was amazing. It was very relaxing and comfortable

L’emplacement est magnifique avec un levé et un coucher de soleil incroyable. Très loin de la ville pour aller manger. On ne peut pas marcher sur la plage jusqu’en ville car il y a des hôtels sur la plage et s’il a plu on ne peut pas marcher dans les rues. Il faut prendre un taxi qui est trop cher. Hôtel magnifique mais les draps et les serviettes sont tachés. Le personnel est très sympathique lorsque vous leur donner un bon pourboire. La nourriture a l’hôtel est correct mais trop cher pour la qualité. Au final nous avons adoré notre séjour à cet établissement et nous le recommandons fortement.

Beautiful quiet clean excellent service

Great hotel, awesome stuff they treated us like a family very nice stay, good location, food was great as well, 10 out 10 hotel

Un lugar único, cerca de un punto mágico de la biolumicencia, y de hermosa playa

Everything about my stay was amazing. From the food, to my beautiful room, the views, the drinks and most importantly the service was out standing. Can’t wait to visit again and bring my loved ones. All the service staff were awesome. Especially the server Angel. He gave me great suggestions on food. Everything I had was very tasty. Will be back!

An amazing, quiet and unique swim out room. And the staff was very helpful. The restaurant on sight had amazing food.

Amazing and beautiful property! Thank you!

This place was just ok. We stayed in one of the swim up rooms. Site said some of the mini bar stuff was free. Staff said that was a misprint. Nothing was free in the minibar. There was a little coffee maker in the room but no coffee. We were told they were completely out of pods and to call the restaurant and we could get some from the restaurant. The phone in the room did not work. On our final day, we had no hot water in the shower and no shower pressure. There are two restaurants on site but one was closed-under renovation we were told. Food was ok. Swim up bar was ok. Wait staff was amazing. Ariel & Luis were super cool. Very friendly and very hard working. I did not like how the staff behind the bar had to crawl in and out under the bar as it did not have a gate or entrance. This made it hard for me to enjoy my food because I felt bad that they had to crawl under the bar table to get in and out. We wanted to eat off site and the closest places within walking distance was a small mini mart that had the best grapes and cold ripe mangoes. We tried to walk to La Cabane but it got hot and the mosquitos were absolutely vicious so we got back to the room and they delivered us pizza. Used our cell to what’s up La Cabane. The pizza was really good. The beach was decent and we went just in time to see the bioluminescence at night. We also got up early and walked down to the left of the beach and saw the flamingos. We felt that this stay was very overpriced for what they offer.

PROPERTY WAS BEAUTIFUL; HOWEVER THEIR DOOR LOCK SYSTEM WAS BROKEN FOR DAYS INTO OUR TRIP. THEIR ANSWER WAS TO HAVE SOMEBODY COME AND UNLOCK EVERY TIME - NOT CONVENIENT TO COME AND GO.

Dining options are terrible, service was below average and management did not seem to care or want to make it right.

A lot Mosquitos,

Walking distance to bioluminescence viewing spot.

Great place!!

Excellent stay. Will be back. Super friendly and helpful staff.

The staff was great, room was beautiful and very clean. The pool was disgusting. There was a terrible sewage smell that had flies everywhere. We had to leave every day to get away from the flies and smell or eat in our room.

The staff was incredible and made our stay so lovely. They were attentive and timely. Manuel and Jhouze were wonderful. They provided great service and were always positive as well as accommodating. The hotel was gorgeous, comfortable and clean.

Beautiful place to stay and relax, its NOTHING else u can do there other than RELAX which is BEAUTIFUL!!!!

This hotel is beautiful, probably the nicest room I have ever stayed in. The property is lovely, relaxing and calm. The staff is very friendly and accomodating. The problem seems to be that there is insufficient staff to run the hotel i.e. no beach service, only one restaurant open etc. I would still return even with these minor inconveniences.

Such a disappointment. This property is beautiful. The room had a fantastic view, beautiful decor, comfy bed and a balcony. There was never any complementary drinking water in the room - must buy from the restaurant. In room mini bar was empty as was the advertised in room coffee/tea. Several times the hot water just stopped running in our room. Room was not soundproof and the air conditioner sounded like a jet plane but it did work well. I will be requesting a partial refund through Expedia for the lack of amenities that were advertised at this 5 star property. That being said, there is one restaurant and the food is good and the service excellent. Thank-you again Jhosue for your wonderful service and joyous attitude.

This hotel was one of the nicest hotels on the Island. It is tucked away from the rest of town, the beach in front is almost empty.

Beautiful hotel but they didn’t have all the restaurants open and the beach area was not open with service. Drinks are not good.

Naay es un hotel muy bonito, perfecto para unas vacaciones tranquilas y para apreciar hermosos atardeceres lejos del bullicio del centro. Las instalaciones son hermosas y nuevas, el personal es muy amable y lo hacen sentir a uno como en casa especialmente Carlos, Josué, Manuel, Rene y Lucio. La playa solitaria está a solo unos pasos así como también la laguna para ver la luminiscencia . Se puede caminar por la playa y llegar al centro fácilmente en unos 25 minutos. Solo tengo algunos comentarios para la administración que harían este hotel aún mejor: Por ser un lugar alejado del centro, me gustaría que hubiera una mayor variedad de platillos en el restaurant, ya que si se va uno a quedar por varios días el menú puede llegar a aburrir y salir a comer en otros lugares es un poco complicado. También hace falta mayor selección de productos en la tienda del hotel . Agregar más personal haría la estancia aún más única e inolvidable. Este sería un lugar ideal para reuniones familiares, bodas, etc . Volvería a hospedarme en este hotel. !!

We stayed at Naay for one week and our experience varied day by day. I’ll start off the with positives: - Nice Facility: the property is newly built so the rooms, common areas and pool are all very nice. The style is “Beach modern” with incredible sea and sunset views. - Quite: it is also located on the west end of the island which is less inhabited so it’s quiet and secluded. - Beach: the private beach is along Playa Coco which is amongst the nicest on the island and is stunning Now for the negatives: - Location: because it’s on the west end of the island, it is NOT convenient to access. It often rains in Holbox and the roads become flooded making in IMPOSSIBLE to walk into town by road. Only way in is a) 20 min Taxi which is $25 USD each way, or b) via the beach which during the day is alright (20-30 min) but can also be tricky at night. There are no lights and if the tide high is more like hiking at certain points - Service: the service and managment is sub par. Here’s what we experienced: 1) when we arrived, the sheets is our room were dirty and had to call to have them replaced 2) on a two of they days they didn’t clean our room. When confronted about it they simply said they didn’t get to it. 3) We ran out of body wash on day 2 and asked EVERY day to have it replaced. Never happened. 4) Ordering anything in the restaurant takes an hour, even if you’re the only one there. The trip was nice but we’ll stay elsewhere on our next visit to Holbox.

Es hermoso el hotel todo en un lugar exacto

I enjoyed my stay at Naay. The staff were friendly, the rooms were clean and the property is nice. The downside was that there was only one restaurant open and the beach area was desolate. The hotel was super quite while I was there which is most likely why they had limited options. I was there at the start of December, so for anyone wanting to visit i'd check in advance to make sure all amenities are open as this definitely made my stay less enjoyable.

Near lagoon bioluminescence

The staff are helpful and kind. The restaurant options are very limited but this quiet out of the way place makes up for it. There's a couple of beach places within walking distance but this secret is really hidden. Be prepared to pay $20 USD for a one way taxi to/from town. If you're looking for busy and nightlife you should rethink however if you want peaceful and quiet this is your spot. Plus they have a generator which comes in handy most days. The island does take US currency however recommend grabbing some pesos just to make things more simple. We'll be back!! With MORE mosquito spray!!!!!

Un lugar tranquilo, la comida es deliciosa, la atención increíble, sin duda, me volveré a hospedar ahi!! Las habitaciones de sueño y la vista inigualable!!

This boutique hotel really exceeded my expectations in many ways. It was appointed with brilliance in all of its design details, and the staff was extremely warm and friendly from check-in to check out. Personally, I would not mind staying there for a week or so if I would return. It’s extremely remote, however, and certainly not a walkable property in terms of their being no restaurants nearby that I’m personally aware of that you would want to walk to, but for those that just want to hang out on a gorgeous property and going out on boat adventures that pick you up from the beach in front of the hotel, it’s perfect. Town is a 10-15 minute drive away on the ATV taxis that dominate the island, but there were some restaurants closer by ~ 5 mins away My only criticism, as petty as it is, is that their playlist by the pool had wayyyy too much jimmy Buffett, as much as I like him. Highly recommended

Nice!!!…