Holiday Inn Express & Suites Hayward - Castro Valley by IHG

Its great place

Nice location. Clean place

2nd time I have stayed here. All I can say is the African American and what I believe is an Indian woman (both young) are completely horrible. First time I showed up I found the Indian woman’s attitude horrible and house keeping would knock at my door at 9am and 10am checking if I left (check out is 11am) so they should have waited. Second trip (most recent 9/25 - 9/27. I was greeted by an older woman and she was kind. When I got to my room it was clean (so I thought) but no toilet paper so I had to go down and get some. First day I saw some ants by the AC I ignored it because I wasn’t bad. Second day around 3pm I noticed there were so many more ants crawling on the walls on the AC and on the bathroom sink and walls. I went to complain and was told its a common issue they’re having right now and they send a dude with a raid bottle to my room (nothing bad about the guy I spoke with him and he was a nice man) I requested a room change as I was no longer comfortable and without even checking they said no and that they were full (hotel was dead and with about 8 cars

Amazing place

No idea what this was, but was grossed out the whole time after.

Nice place.

This location is horrible! I was actually warned by another customer NOT to stay here while I was in line checking in. The young man at check in was sooo rude & said he had no idea how to check us in because we went through Expedia. He said he had no one else to help him. My check in took over 2 & a half hours. We were just sitting outside and then back in the lobby the whole time. There was a man in the parking lot trying to fight my friend & harassing us over a lighter. When we finally get the room, there is NO HOT water the WHOLE stay! And to top it off, there were ants in my room. It was the WORST hotel experience I’ve ever had! Never again!

My room was not clean after a request was placed. No one at the front desk for almost one hour. Went to look for someone in the back and no one was responding and did not feel safe without anyone at the front desk.

It was awesome!

Very nice place and the staff was very kind and helpfull

I had confirmed booking but dtill they denied room and told me they sold out for today and didn’t have room I don’t know hoe can you allocate room to others when you hv confirmed booking for guest and reaching out to him before allocating to someone else

I love everything about this property very safe for those traveling alone, and the staff was great 💕 I think I would stay there every visit

Good

When we arrived close

Staff was friendly and welcoming. Rooms were nice and clean. Easy to uber around to restaurants.

Overall the staffing was really nice, the only thing I would change is that there was no hot water. I tried showering later on in the afternoon and there was none. Same thing the next morning.

New clean friendly staff.

This hotel had an system issue so they couldn't check us in at first and we were told to wait 30 minutes, which we were okay with, but soon enough it turned into 5 hours which resulted into us wanting a refund. When telling them, they didn't want to refund the money back, some lady told us she was going to help find available rooms by herself yet she didnt and stayed in the back. I just want to say, are they racist or not? Because me and my family are Asian and were the second ones there waiting list for our rooms, but out of everyone that were waiting and coming in they were all booked and have a room while my family and I were stuck in the lobby. All the people here were all colors of race and we were the only asians coming in. Worst experience here epscially since my family always book for Holiday Inns, had high expectation.the owner of Holidays inns need to know what happen to us tonight.

Property is very nice. Breakfast supplies were low at the time I ate

They don’t have the healthiest breakfast choices, and the front desk service was average.

Was an excellent Wonderful and comfortable experience

all good

really enjoyed the stay at this place.

I like it’s new. I didn’t like that only ice machine that works is on 3rd floor. Staff is great!

Clean

Comfy beds and linens, good breakfast, easy parking, conveniently located!

it was the wrong hotel and i could not get help from Expedia. I will never use you guys again

Very relaxing for me ☺️

Excellent!

Food at breakfast ran out, they never refill

Someone open the door

The staff was so nice and the overall experience was 10/10

Clean, great staff, quiet room

Loved how clean and well-maintained the facilities and rooms were! AC was perfectly functional, TV was new, and everything smelled fresh. Beds and pillows were super comfortable! Housekeeping was great when done, it just didn't get done unless specifically requested. The staff were super friendly and helpful; there was just one individual who would always make you come to the front desk and get toiletries yourself (i.e. extra toilet paper, tooth paste, extra towels, etc.) rather than having the items delivered to our room. He would outright refuse to have anything sent up to the room, which was a bit odd, as it the first time we had a response like that at a Holiday Inn. Otherwise, it was a great stay for 7 days!

What I didn’t like is the music that plays outside literally 24/7 didn’t sleep but 2 hours other than that the place is nice

There wasn't enough towels and the coffee wasn't available.

Just parking is too small

Good

The hotel was brand new, spotless, and very well designed and decorated. The only downside to the whole stay was that the neighborhood did not seem suitable for exploring.

Reception was very rude and unhelpful.. was advertised with a pool and pool was closed.. waited 10 min for anyone let us in to do check in .

Everything was wonderful. Friendly staff. Easy elevators. Great breakfast. I worked in my room while my daughter was at an all day summer camp, and it was so quiet. I had one last meeting before checking out and they were kind to let me stay an hour past checkout. Thanks IHG!

Breakfast was good, wish they put out more bacon though - always empty.

Very clean and comfortable

It is clean and quiet.

The room was clean, quiet, and had great air circulation. We felt comfortable during our stay. Staff were polite, and check-in was smooth. Would stay again!

Nice place

I can’t wait for the pool to be completed

When we checked in at 10pm, after a 5 hour flight, they put us on the 3rd floor. The room door would not lock/close shut. Somebody could bump into the door and it would open. Other people on the 3rd floor were VERY loud. Mind you it was after midnight when I finally complained and requested a new room. The guy told me we can change rooms in the morning with no issues and no extra cost. The next morning we waited 2 hours for a new room. The lady was kind that was helping us but she said they had no rooms available due to the cleaning crew, hence the 2 hour wait. I was then placed on the 2nd floor and you can tell the bathroom was not cleaned properly and the toilet paper hadn’t even been changed. They didn’t even add new soap. Breakfast was very mid but was free. Parking was free as well. Oh and they’re currently upgrading the outside/front walk in area so you have to use the side doors for entering and exiting. Area was nice, quiet and safe. Close to shopping areas, fast food and the movies.

Property is new , Evelyn (Front Desk ) was great and accommodating , Bfast selection was also good.

Check in was great & easy. The young man was very helpful & nice. Gave me two water bottles. The rooms were nice & cleans. Beds were comfortable. 6 in my family we slept great. Thank you

It was for one night and it was comfortable

Good

Brand new hotel, still partly under construction. Despite that, the staff were amazing. My room was immaculate, the associates at the front desk were really nice and helpful.

Excellent Location, Exceptional rooms, Great Breakfast! Great service!

Staff was welcoming except the breakfast area. Check in was a breeze. Room was good with a street view. Hotel is under construction so there is a lot of construction noise just be aware of that. The worst thing was the breakfast. We showed up at 8 AM and almost everything was empty. Only 3-4 other families were there at that time so definitely was not busy. Bacon, gravy for biscuits was never filled. There was no fresh fruit available, boiled eggs were over. Nuts and toppings for oatmeal was over. When we politely asked the staff member they (one lady in particular) were extremely rude. We sat around for 40 min and still stuff mentioned above was not refilled. The pancake machine was out of order. So the place that is supposed to serve hot breakfast only had eggs and biscuits. All-in-all with loud construction noise, fire alarm went off once for no reason, and the breakfast debacle this stay was not pleasent especially for the price you pay. It was- Pay for a hotel but stay in a motel!!

Nice

Horrible serv....no blankets, ( they will not bring it in to the room ..you will have to go to the lobby to get it)no services , no rooms even if you have the reservation. Supervisor has no customer service skills

Our stay was great the only thing was we had a corner room by a door and people kept coming in and out and the door would slam everytime, also an hour before check out the maid came by knocked once we didn't even get a change to get to the door and she was coming in to our room. I really did not appreciate that at all. Before I forget we stayed there two nights and I did ask front desk for more towels, this was earlier in the morning then about noon or so I had to ask again and a gentleman vacuuming brought them right over.

Everything was fine I stayed 1 night in Hayward holiday inn and 1 night in Sanfrancisco close to airport holiday inn and both places they told me you will get your security deposit within 3 business days and it’s 2 weeks still I didn’t got my security deposit back

Good one. I stayed in 420 room, recommend to anyone.

It was good and staff really nice but they seem to still be working some of the bugs out Like the front emtrance is still not open . The pool spa area not open. There was no tv remote in room. The upper outlet in bathroom didnt work and thete was eithet no fan in the bathroom or no switch for it. But the breakfast is a10 and staff vety nice and polite

We picked this place because of the pool and it wasn’t open. Otherwise, one of the best breakfasts that I’ve had at a hotel. Super nice staff and clean rooms.

The front entrance was under construction. No warning. The staff was excellent and went out of the way to help us. My wife is handicapped. No rails for the toilet.No bars in shower or chair, so no shower.

Room is nice and the staffs are accommodating. Breakfast is ok. My dad said coffee was over diluted

Loved it

The rooms were had lots of space. Breakfast was great lot more choices than other Hotel that serve breakfast. The biscuits and gravy was ten. In door pool. But up and running yet. Its still newly being renovated..

Very clean and customer service was wonderful.

To: Manager, Holiday Inn Express – Hayward/Castro Valley CC: IHG Customer Care Subject: Formal Complaint Regarding Unprofessional and Disruptive Conduct Dear Manager, I am writing to formally express my deep dissatisfaction and disappointment with the way your staff handled my reservation at the Holiday Inn Express in Hayward/Castro Valley. I had a confirmed reservation through Expedia, made well in advance, and yet upon arrival or follow-up, I was informed that my booking had been canceled without notice or consent. The explanation given—that you “closed online bookings hours ago”—was completely unacceptable and irrelevant. The reservation was valid at the time it was made. This behavior reflects an alarming lack of professionalism and responsibility from your team. As a paying guest with a confirmed reservation, I expected to be treated with respect, courtesy, and basic hospitality—none of which were present in this interaction. As a result of your staff’s actions: • I was left stranded without accommodations. • I had to scramble to find a last-minute hotel at a much higher price. • I experienced significant stress, frustration, and discomfort. There was no apology, no help offered, and no ownership of the mistake. This is completely unacceptable from an IHG-branded hotel, and it has made me reconsider trusting Holiday Inn Express in the future. I am demanding the following: A written apology from your management. An internal review of how this was allowed t

I loved that it was close to Eastbay university for my daughter's graduation.

Under repairs

Our stay was great at this property. Staff were accommodating and kind. The room was clean and comfortable. The amenities were perfect. Free parking,wifi, and breakfast were a bonus. Plenty of food options within walking distance. Overall a great place to stay.

Good

Nice and clean hotel

Na

The room was super clean and customer service was great but I can’t get my incidental fee back after I cleaned the room

The staff was great, however this property is still not finished.My husband and I went to our room and saw linen outside of multiple rooms , which was fine. After it’s picked up, it should be vacuumed right then because fuzz was everywhere and it wasn’t until the 2nd night at 9pm we heard staff in the hallway vacuuming. Back to when we first walked in the room hair was all on the bathroom floor, so we told someone that was across the hall cleaning and she came with a vacuum and start vacuuming the bathroom floor. She was nice about it , but it was still hair on the floor and in the shower. We noticed the next day someone had been in our room, but the only thing they did was give us fresh towels. They did not take the trash out , nor did they make the bed. The next day, we saw housekeeping across the hall , but this lady barely understood English. We told her that we needed towels and she gave us some, she took our old ones , but she didn’t give us the towel that goes on the floor, nor hand towels. My husband went down stairs to eat breakfast, but the pancake machine was broke. We chose this hotel because we read that it was brand new, but the cleanliness wasn’t there. I forgot about when we first got there, the sheets on the bed was wrinkled and not tight like they should be. It should be more training on making the bed , cleaning the floors, and folding towels. Also in the lobby, there was towels piled up on the couch that I guess the front desk workers had to fold.

They didnt have a room even though i bought prior to showing up. They also decidsd to just put me in a roo. That they cleaned last minute instead of juet giving me my refund.

Very close to amenities. Staff is very kind and hardworking. It is a new property so it’s clean and new. The swimming pool was closed as it’s not ready yet. Breakfast was great but get in earlier as it gets busy. Parking is free on site. The first night on the 2nd floor, was very loud due to other guests- we didn’t complain but could’ve. Second night we moved on the 4th floor and was quiet.

Clearly opened before really being ready. Still under construction, ringing bell to enter building to check in/no answer for 5 minutes. Another guest finally let me in, no one at front desk. Ring bell at desk, finally someone emerges. Complain about no answer to bell, dismissed like it never happened. Listen to other guest complain about room with no shower curtain, he was given one to hang himself. i booked a King bed room at extra price, get to room it is two twins, went to change room and got “the system is down”/could not help me, referred me back to Expedia at 11pm. Awful, and frankly unacceptable.

Stay was ok, pillows too firm

Room phone isnt working,tried ro call room service and fromt desk to request for extra pillows and blanket for my daughter who will be sleeping on the sofa bed. My hisband had to go to the front desk to request for some and was told that they only have extra blanket but dont have extra pillows. They told him that they will bring the pillows in our room if they get some but they never did.

Nada

Afternoon traffic made it hard to enter parking, front entrance was blocked for construction, side entrance was locked wit sign to call by phone. Staff were kind friendly and helpful. Internet was weak. Room was clean and comfortable.

The property is very new and a wonderful addition to the city of Hayward

The stay was nice, but I couldn't get the Wi-Fi on my phone. The breakfast was terrific, much more than we expected!

Check in staff was rude.

Excellent service and room was spotless.

Hôtel neuf, tout juste ouvert, les accès n'étaient pas encore opérationnels. Très confortable, petit déjeuner varié. En revanche avenue bruillante.

The property is brand new, only 4 days old when we stayed. The staff members were all very friendly and helpful, both day shift and night shift. Will definitely stay again.

This property was amazing. It’s the first week it open. The staff was extremely kind especially Heather and Evelyn. I want to thank them both for their outstanding customer service. The rooms are spacious beds are very comfortable. The shower was nice. Bathroom was huge and it also comes with a complementary breakfast buffet from 6 AM to 10 AM. I would recommend others to look at this hotel and I will book there in the future as well for a nice getaway. That’s how comfortable I was being at this Holiday Inn in Hayward.

Stay here was very nice. This is a brand new hotel that just opened a couple days ago.