Appart'city Paris Collection Paris Roissy CDG Airport

While we liked the hotel a lot, it seems the front check-in staff decided that even though we called ahead of time for r/t transfers to and from the airport, they were not going to oblige us. I was told that there are no transfers from the airport at 8:15 am to the hotel even though the website says there is. Finally on the morning of our departure we were told to be downstairs at 7:55 am to get our 8:00 am ride to the airport, when we got there, the same gentleman says we cannot go until 8:30 am. He also noted that we would be dropped off at terminal 2 only even though our flight was in terminal 1. So, while this property is ok to sleep at, I will NEVER return after being treated the way we were.

All stay was very good. The airport shuttle from the airport to the hotel did not arrive.

It was way better than some of the hotels I have been to in all Europe

Nice stay

The room was perfect for our family stay. Great location for getting the train from CDG airport into Paris, and for a visit up to Parc Asterix. There was an issue with a blocked shower tray when we first arrived, which lead to a flood on the floor, but once highlighted it was resolved quickly.

Within walking distance to a little village. Very nice hotel.

Everything was perfect from the friendly helpful check-in at 11pm, to the friendly shuttle to the airport in the morning. The rooms are very nice and quiet.

The hotel needs improvements - floor in the elevator is falling apart, footboard on the base of the room door is falling apart. Smell from the sewer in the bathroom was unbearable. But the staff was super friendly and helpful.

I rate also based on pricing, which was very good. The room is clean, quite, not big, but enough for a short stay (we needed a place close to CDG). There is a veriaty in breakfast, but couldn't find much I liked, might be more personal thing. Uber from and to CDG is $15, short drive.

The staff are very helpful friendly and attentive

What a great, modern place! It’s near to the airport, which is the reason for our one night stay, but our room was so cool that the kids wanted to stay longer.

Good hotel and clean rooms. Bank beds are not safe for kids.

Cheaters !!! We r a muslum and when we buy the morning breakfast after we bought the women who work she said no no nothing halal and there was a lot of food halal and they didnt get back our money and they cheat on us by the city taxes they let us buy 16,5 eur for each prson and when we went to other hotel they said its never become above then 5 eur !!! Very bad and never visit again

The service provided was good overall.

Nice stay

Nice place!!

Property was an excellent choice for our group of 8. The only confusion was why were we split it two when boarding the shuttle to the airport while the minivan was big enough to fit us all.

Clean and comfortable

Staff & service Excellent Property condition & facilities Excellent Nice bed, Clean Renovated, new Spacious, Great amenities, Quiet, Clean bathroom , Transportation , Walkable ,Convenient

Very nice area with lots of cafés and felt safe. Close to CDG so getting rental car back early and catching train to Nord was easy.

My stay was great. The hotel is very close the the CDG airport.

When we got there, they claimed I booked two rooms but I don’t recall booking two rooms. I’m not sure who is right about that but the rooms were clean except for the carpet that brings you up to the loft upstairs with the extra beds smelled really bad. The facilities is pretty dated and pretty dirty. The staff was just OK Not super helpful and we didn’t receive any perks or anything extra even though we booked it through the American advantage program we paid for it. We just booked it through their new hotel offers. I assume that the facility will be very nice and that we would get some benefit from it, but we didn’t and the place was really average and actually pretty dirty.

The shuttle from hotel to airport didn't run past 10.30 am. Super weird. We took an Uber which was totally fine too. Otherwise great! Great breakfast, great space, great beds.

Very clean property. We had a room that sleeps 6. Was perfect for our family trip. Beds were comfortable had a good few days sleeps. The little kitchenette had more than we were expecting (plates, cutlery, pots and pan) and dishwasher. Although near the airport, we were not disturbed at all. Would definitely stay here again on another visit to Paris.

This is a great airport hotel! We stayed with our two year old son and the staff were so welcoming and friendly with our son.

Nice place close to CDG

Great location and rooms

The staff was very helpful arranging a morning airport transport, and the room was clean and spacious.

Great hotel near airport!

Everything was great

Stayed here one night to be close to the airport before leaving the next day. Utilized the shuttle service available. Worked well, room was nice, staff accommodating and friendly!

Good

Very nice people and very nice Stay

My family enjoyed this hotel. From the minute you walked in it was welcoming, clean and great staff. The kids were so excited when they saw their bunk beds in the room and they even had an activity for the kids. Airport transportation was a plus. We would be back.

BEST PPLACE WE STAY IN EUROPE STAFF VERY FRIENDLY AND HELFULL COFFE IT WAS THE BEST, ROOMS ARE CONFORTABLE AND CLEAN . EVRYTHIING IT WAS PLACENT . DEFENLY I WILL STAY AGAIN . JOANN MAKE THE BEST COFFE!

People helping were great, in the lobby, breakfast area and all over!!! I loved the theme and decoration, the books, etc. also, the fact they had an MK2 free Arcade machine was incredible! I thought they would change the bed sheets which was a tad disappointing, but they function more like a long term appartment, also sheets for sofa bed were a little stained. Overall very Happy

Very clean. Large room with plenty of space for our family of five. In a nice, quiet area. Can walk to restaurants etc.

Location good for the airport. Check in for us was late and I appreciated that there was parking for free. They assigned our room key to someone else after we checked in and were asleep. This couple came into our room and had all their stuff with them. The only bed with sheets was the main bed in the bedroom, despite indicating I had 3 kids with me and requested the room with additional beds. Beds were there but no sheets. Housekeeping came at 0800 to ask when we were leaving despite check out not til 11. Would not pick this one again.

Check in was easy and the room was clean. Easy to get around

Clean, friendly staff, easy to get to the airport

great place to stay, 10 min drive from terminals and they have large rooms that sleep 6 people!

Loved it

We were very close to the airport but a distance from most tourist sites

It was economic. Convenient location.

Excellent stop for one night. Very comfortable beds and big rooms

Stayed for one night as a family of 5 after disneyland. Was concerned about the negative reviews; there was no need to be. Friendly helpful staff, fabulous comfy family apartment. When we had checked out we were sitting in the lobby waiting for a taxi and someone ran down to give us a wallet that we had left in the room, they saved the day. Cant understood the negative reviews? Would stay again and would recommend

Il manque soit un sofa dans la pièce pour s’asseoir ou soit un téléviseur dans la chambre principale.

Bathroom was poorly made. No cubicle just a shower curtain so the whole bathroom floods after showing and with a family of 4 you can imagine what we went through. There was also a fire alarm that goes off frequently and it was very annoying. On the whole the place did not meet my expectations

Very reserved,calm place suitable to rest .

Was a good stay at this hotel

We only stayed for a few hours but it was a great stay with kids

One of the lady from breakfast was not so nice , the one with brown hair. But I understand that is the French culture ..

Hotel was overall fine. We stayed one night. Staff during check in was friendly. Staff during check in was dismissive. Beware that hotel shuttle advertised only goes to two terminals at CDG which means you will most likely be left with the option of an Uber or taxi. FYI taxis to and from CDG average 40-60 euros despite being 3 miles away. Take an uber when available. Keep in mind if you have a super early or late flight there may not be Ubers available. Would not stay again.

Poor front-end staff, Antony doesn’t know the basics of customer service. Nobody would even share their name for feedback but I was able to ready Antony’s the other night. Horrible stay and number of issues with no resolution or apology

!

This is a great and convenient spot to stay for an overnight if you need to be near CDG airport. It is not like a conventional hotel but perfect if you have kids and you dont want additional rooms. The place is clean and the shuttle to the airport is convenient as well. There was no clear response as to how to access the shuttle from the airport to the hotel so I ended up taking an Uber.

Would definitely stay here again, room very comfortable and roomy and immaculate. Bought breakfast and it was excellent too!

Upon our arrival, the staff at check in were unable to locate our booking we made several months prior. When we arrived in our room, there were no towels. We requested some from the staff who were cleaning rooms in the corridor and went downstairs for some lunch. We ordered a 15 Euro pizza and witnessed the staff member open up a frozen packaged pizza! It was absolutely nothing like the one advertised on the counter. She did not use gloves for the food preparation. When it was served, there were no napkins and no spare plate. We found some tissues on the counter so we could wipe our hands. Furthermore, the wine we ordered with the pizza never arrived and 30 minutes later, after we had finished our pizza which was cold in the middle, we had to ask again for our wine. When it finally arrived, it was served in thick glasses used for water! And the red was putrid. Undrinkable. No apology from your waitress for forgetting our drinks, she couldn't care less about her mistake. Maybe not her fault, but rather management who has failed to train her properly in customer service. We went back to our room after our disastrous lunch only to find we STILL had no towels. We were charged for the airport transfer which we canceled immediately after realising their drop off was 5K's from our terminal (beware). They refuse to reimburse us. No milk for a coffee in the morning in our room and the air con did not work all night. Couldn't breath. Horrible hot night with no sleep AVOID!!

The night staff who checked us in was really helpful. However, housekeeping did disturb us at 9 AM and engineering at 11 when we requested to be checked out at 12. Besides that, everything went well, but being disturbed twice wasn’t nice. It’s okay.

This property is very convenient if you need to attend a show at the exhibition halls and you dont want to commute fro Paris central.

The staff were friendly and helpful, all round wonderful stay

Very bad customer behind

Close to airport, convenient shuttle service, friendly staff

New hotel with nice staff and great breakfast.

The employees and room were wonderful. This review is to advise of the airport shuttle, which we reserved the night before. We were dropped off at terminal 1 and told to do a 'quick walk' to terminal 2 with an infant, a stroller, and large luggage. Between nonworking elevators and luggage/stroller that did not fit through the barriers in front of the escalators, the 'quick walk and train' took an hour and forty minutes (since the stroller had to be disassembled; luggage lifted overhead, etc) and we very nearly missed our flight; plus wound up in the two hour security line we were trying to avoid. As it turns out, Uber would have been significantly cheaper anyway. I hate leaving negative reviews and have through 3 different venues to contact the hotel directly. They have not responded to any of my attempts. It's an airport hotel so if your aim is to get to the airport, be warned!

Seemed to be a convention of large group event happening at the hotel which made breakfast feel very busy and loud. There was a bit of a smell in our room upon arrival that didn't seem to go away, not sure what it was. Staff was helpful and beds were comfortable!

NA

Good

False information

Excellent facility close to CDG with easy parking and a shuttle. Apartment was spacious with all the amenities you need(dishwasher, stove, microwave, fridge, ustensiles.,,) Great staff, amazing breakfast with plenty of choices. Love the flags!!! Will definitely come back.

new, clean, excellent service, delicious breakfast

We had a great stay at this hotel, very close to the airport and very convenient.

Great airport area hotel! We stayed at the Appart'city Paris Roissy CDG for one night on a layover in Paris. The experience was great from the moment we walked into the beautiful maximalist decor in the lobby. The check-in desk actually looked like a cafe counter, and the staff were quick and friendly. They offered my daughter a slice of pecan tart, which was an instant hit with her. The room was spacious and beautiful, and though the bed was listed as a double, it felt more like a queen. The bathroom was small and nice, and there was a small kitchenette with fridge and dishwasher even. We had a great dinner at the lobby restaurant. Though we didn't get to use the gym or coworking spaces, they looked really nice and well appointed. Would highly recommend a stay at the Appart'city!

Clean hotel with easy check in and check out. Parking on site. In our room, the safe was locked and the bedside lamps didn't work. I asked the front desk and they were not able to help.

We stayed here before catching our flight home. Nice hotel and nice staff. I would stay again

Great hotel/apartment near the airport.

Good stay for a night.

Wonderful

Our hotel room was perfect for our family of 6, it was clean and surprisingly spacious. I appreciated the amenities such as the laundry room and the shuttle option to the airport. Thank you!

Very secured parking.

Property was nice and well decorated. Rooms were nice just the bathroom was smelly...checkin was rushed...overrall great place to spend the night if your in transit

Excellent property, will be my stay of choice from now on

My family and i stayed 5 night at this property and they didnt clean throughout those 5 nights,towels were not changed, same sheet for 5 nights! We made so many calls for them to come clean, their response was 'we dont clean everyday' At a point we ran out of toilet papers,we called the front desk and the lady that answered the phone said we must down and come get it..not worth the money.

Nice stay for a transit

Property was easy for a one night stay.

Enjoyed our stay here prior to a flight the next day.

The hotel was good and. Lose to the airport.

The property is new and clean but there was a very strong smell almost like sewage pin the corridor. Check in was a 4 but we didn’t get our room until 4:20 and that was because I kept asking. They cleaned our room only after I asked about the check in.

Conveniently located 15 mins away from CDG. The front staff. Charged me 41 euros for early check-in, despite the fact that a room was already available when we arrived (11:00 am), and he just had to hand over the keys. That is rude. No body soap in the dispenser. Missing toilet paper. The hotel team is young and seem to be more interested into partying than taking care of the rooms and customers.

Perfect airport hotel especially for families! Would definitely stay there again .

The lobby was incredibly smoking and took 45 minutes to checkin when i was 3rd in line. Room was nice.

No restaurant poor breakfast

The rooms, towels, bedding weren’t clean. The front desk personnel weren’t not friendly.

HOTEL BIEN SITUE PRES DE L'AEROPORT. CHAMBRES SPACIEUSES ET TRES PROPRE. PETIT DEJEUNER COPIEUX

Not great cleanliness’s or cleaning service

New property. Spacious room. Lobby was loud, but loved the books and other artsy touches in the lobby and building. Just felt a little sterile.

We loved the spacious units and the fact that they were brand new . Nice clean modern design. The kids loved the bunk beds.

This is a nice hotel. We didn’t stay long because we were just catching a flight the next morning. I would definitely stay here again.

Breakfast was ordinary. Need to have more variety

In my last 30 years of travel, never met such a rude checkin staff as this one. The room was not ready for several hours even after checkin time. I was told that 3 PM checkin time is a privilege and not guaranteed. I should get the room before sleeping time. They will not cancel the room because it will he available by evening. Never going again.