The Silk Grand Premium Hotel & Spa

Good location

Not clean, small room, bad smell, overpriced

Super dichtbij alle dingen in het centrum, cafes en mooie meer, veel te doen rondom. Kamer was okay en had veel erin. Gevarieerd ontbijt, zeer vriendelijk personeel

Kamer die geboekt was was zonder raam dus behoorlijk donker, na aandringen andere kamer gekregen met daglicht, sommige kamers can plaatjes bestaan niet dus pas op wat je boekt. Matrassen waren hard om te slapen. Er was maar 1 nachtkastje en 1 stoel op kamer. Bij een kamer was douche los van de muur, bij andere water kletterde van de wasbak. In algemeen standaard is niet wat wij kennen in Europa. Gebouw was vervallen en veel was nodig aan renovatie toe. Verder zijn kamers erg gehorig

Muy buena atención, excelente ubicación y muy amable el personal. Puedes reservar cruceros a Hanoi desde ahí mismo

Realmente no fue un problema pero El baño era con tina y no tenía cortina.

Wonderfull love staff

The location was perfect for enjoying nice meals and getting around. Breakfast was nice, the staff were friendly.

Big vehicles can't park on this street so the tour guides have to make you walk a bit from the hotel.

Great hotel

Greta location, easy walk to Beer Street and Old Quarter. Right in the thick of it but a little quieter. I was in the 6th floor so I didn’t hear any street noise. Hotel lobby is newt decorated and inviting. This is also where buffet breakfast is served in the morning, good breakfast with a choice made to order as well. Manager organised tours and transport.

Nothing

Super endroit pres de tout! Le staff est gentil et a l'écoute des besoins. Je recommande.

Lokalizacja, ładny wystrój, dobre śniadanie

Nic

Lage ,Preisleistung , Frühstück alles gut.

Great location, friendly helpful staff, walking distance to spas, restaurants, shops, tattoo, bars.

Very value for money

Konumunu

Tesis fiyatina gore kotuydu kesinlikle 4 yildizi haketmiyor oda kuf kokuyordu temiz degildi tesis personeli telefonu isteyip otele kendileri iyi yorum yapiyorlar fiyatina gore otel kotuydu

Tarifs exorbitants pour les excursions ( bus etc …) 3 fois le prix normal

My family like room,breakfast and nice sftaff

الموقع

السعر اكثر مما يستحق ويوجد خيارات اخرى قريبه بنفس السعر او اقل البوفيه للافطار اقل من عادي ولايوجد طاولات كافيه الشبابيك مكشوفه على الممرات الخارجيه بزجاج شفاف

The room was not clean. We saw cockroaches 2-3 times in the room. Even the bed linen was dirty.

Great hotel

Smaczne śniadania i miła obsługa. Bardzo dobrał lokalizacja.

Niestety była wilgoć i pleśń w pokoju.

Nice room and nice stafff Anna , bufffet breakfast and great location

Très petite chambre mal accommodé

Location, breakfast.

Was OK

Great location, comfortable bed and really nice staff.

The cleaning of the common areas. Smell in the room.

Personal freundlich, Lage perfekt, besonders Anna sehr zuvorkommend

Kind staff

nothing

Leo id very help

Leo is very helpful

great location to reach most of the cities main sights, very helpful staff, kind and motivated person to sell day trips, good breakfast, good value for money

Our room could use a renovation eventually, but like I mentioned before, you receive a good value for the money you pay

Léo is ok

The facilities are comfortable and very convenient for my stay. I was here for 5 days. I could walk from here to most of the Old Quarter easily.

I do not have anything to report.

All, good. A small room in a great location. Will come again

Leo is very helpful

Leo is the Bestperson

El alojamiento está muy bien ubicado. Relación calidad-precio bastante buena. Además tuvimos un problema con la habitación y a la mañana siguiente nos cambiaron a una mejor sin coste adicional. El desayuno muy abundante y bueno. El personal muy amable.

It was in a good location

Manager asked me to let her do the review over 10 times very annoying. Room cleaning comes at 9 am so remember to put do not disturb signs up if you’re planning a sleep in.

The staff and location.

Despite being upgraded to a better room, it was very small. There was only 30cms space on one side of the bed, and easy to catch your shins. Breakfast was good for most people, but I informed them that I had an egg allergy, but lots of choices with egg . I managed with fruit and toast, though, so that was ok. Young staff tried hard to get me to have egg and did not understand.

Leo is ok

Hotel muy céntrico, junto a toda la zona de fiesta de Hanoi, pero que no afecta en absoluto al descanso. Habitación doble de un tamaño normal, quizás algo pequeña si es para dos personas. Muy buen desayuno buffet incluido en el precio. Personal muy amable y te gestionan un taxi para el aeropuerto a mejor precio que si lo negocias tú directamente. 300k con todo incluido el viaje

El baño un poco pequeño

The hotel is beautiful and the staff are so helpful! 10/10!

Very professional and welcoming , answering all the questions. Hôtel and our rooms are very clean , the breakfast was full and yummy The place of the hotel is absolutely great for visiting the Old Town Lots of services provided We are very satisfied:)

Bạn Nam rất tốt

i like the location

first it so noisy .peole are shouting and children running. breakfast food is not good. we have to wait for plate and coffee cup.coffee not readily available when they did serve the coffee its not hot.

The staff are friendly, the rooms are nice, and the breakfast is decent. They booked me on great tours that I will remember forever. The location is great. A very quick walk to the night market and to the bars area. I picked the perfect location - thank you.

Breakfast was fine. Not exotic but filling and a good way to begin the day. Assistance in finding places to go at hand, I was even given a SIM card so the I could use the google maps. Central, accessible to everything.

A bizarre situation a I was checking out-there was no evidence at hand to say that I had paid which I did on arrival, when I checked in. It was insinuated that I had not paid. Indeed I had even though I never received a receipt. I had to show the agreement to the staff, payment at check in. If i did not pay I would not have been allowed to stay. My taxi arrived and I bid the staff farewell. I was not forced to pay again but really, this should have been avoided. I was made to feel as if i was a thief.

Bạn nam đã giúp tôi trả phòng muộn miễn phí.

הצות היה מסביר פנים וחביב, ארוחת הבוקר היתה טובה

החדר והאמבטיה היו לא נקיים. החדר לא מתוחזק

Leo is the best person

Leo is very helpful

Leo is very helpful

Service

Shower

Anna is friendly and location perfect and nice staff, breakfast is fresh

Staff and location is great

Leo is very helpful

Muy cómodo y buena ubicación, el desayuno es buffet y muy contundente.

Leo id very helpful

Location directly in old quarter

Little industrial noise in the night (maybe air condition), window only into some shaft, room interior show signs of wear

Great location and staff

Ana helped us with our flights and was extremely helpful with everything. Staff great The room was a little small and cramped but was clean and the bed and the bed was comfortable . Great area and easy to walk around.

Philippe était très sympa bon hôtel avec un personnel disponible

Anna good,good locación and breakfast

Leo is very helpful.