Victor Gallery Hanoi hotel - Victor Group

The people were so nice

I like everything

Good connecting rooms - very spacious Super friendly and helpful staff (both reception and breakfast) - helped us on every way possible, even after checking out!

This isn't a luxury hotel! Do not be fooled by the photos! Not good value for money The rooms are old and poorly maintained Cleanliness is not great We had almost no WiFi reception in the room Street noise is very strong, not enough noise isolation We had an issue with cigarette smell part of the time. Bathroom is old and not well maintained

The staff were awesome and very helpful

Not a 4-star hotel – very disappointing I had high expectations based on the hotel's 4-star rating, but unfortunately, my stay was a complete disappointment. Here are the main issues I experienced: 1. The lobby was dirty and unwelcoming. There were artificial flowers everywhere, which made the place feel outdated and tacky. 3. The bathroom had mold. 4. The minibar was a joke – the small bottles were dirty and some had already been opened. 5. The curtains were no longer white but a noticeable grey color. 6. Breakfast was okay, but don’t expect anything special. 7. The staff was okay. However, when I pointed out these issues, I felt real hostility. They didn’t want to hear any negative feedback and refused to accept my criticism. This is not what I expect from a 4-star hotel. I would not stay here again and cannot recommend it to others.

Loved everything about the stay; the team led by Vivian was spot on with everything. Supported change in our situation with flexibly helping book an additional day when our cruise had to be cancelled, looked after us, were polite and keen to help in everything. The hotel itself is located at a stone’s throw from all the key Old Quarter places and we were so very well looked after by them. Got given recommendations and also kept getting checked on for any needs. Really happy to see Vivian and team loving what they do and be really good at it. Thank you so much and we will visit again for sure.

Loved everything

The staff Vivian and Ryan were exceptional and really are a wonderful asset to this hotel. They went out of their way to give us great information always with a wonderful smile, so helpful and courteous at all times. Upgraded us on arrival which was an unexpected extremely gracious surprise, we could not have been happier. The hotel is in a fantastic location and is a beutiful hotel we will stay there again when we come in February.

Nothing all was exceptional

the trip was amazing, everyone in the hotel just was so friendly and welcoming, they helped us with recommendations. the room was cozy, clean and quiet. we enjoyed it very much!

It’s a 4-star hotel with the a 5-star service! Location was 10/10, my bed was so comfortable. Breakfast was also decent. It’s a newly renovated hotel and really good value for the price. All the staff are very friendly and helpful especially Vivian , Ryan, Duc Anh and all their chef. They even sent me off when I left. Will recommend to my family and friends and will definitely book the same hotel when I go back to Hanoi. Good job, guys! :)

None

Henry and the staff at the hotel were amazing!

Good location

It’s nothing like you see in the pictures, terrible customer service. Smells. Aircon doesn’t work. No hot water you name it.

We spent only a few days at this hotel, but from the very first moment, we were welcomed with genuine warmth and kindness. After a long journey and a tight travel schedule, this level of care meant so much to us. We were even given a room upgrade, which we truly appreciated...such a thoughtful gesture that set the tone for the rest of our stay. The staff were incredibly attentive and dedicated, always making sure we had everything we needed and helping us navigate our travel plans with ease. Their sincerity made us feel like we were coming home, even when far away from home. A special thank you to Henry, who supported us throughout our stay and ensured everything was perfect. Also to Phuong Anh for her friendliness and warmth during breakfast, Ryan at reception for his professionalism and helpfulness, and Vivienne, whose sweet smile and positive energy brightened every day. These wonderful people turned our short visit into a truly memorable experience. We are so grateful for their hospitality and will definitely return to this hotel the next time we visit Hanoi.

Exceptional Service and Genuine Hospitality - A True Gem in Hanoi We couldn’t have asked for a better experience during our stay in Hanoi. This hotel truly stood out, not just for its comfort and location, but for its incredible team of people who genuinely care about their guests. Our travel schedule was quite tight, and we often returned tired after long trips around Vietnam. Every time we came back, the staff welcomed us with warm smiles, thoughtful touches, and a level of service that made us feel completely at ease - as if we were coming home rather than to a hotel. A heartfelt thank you to Henry who continuously checked in with us throughout the week and made sure everything ran smoothly, and to  Phuong Anhat at breakfast whose warmth and kindness brightened our mornings. Ryan and the reception team were always ready to assist with travel arrangements, and Vivianne’s sweet smile and positive energy made every interaction so delightful. It’s rare to find a place where professionalism meets such genuine care. This hotel doesn’t just offer accommodation - it offers a sense of belonging. For anyone visiting Hanoi, I can’t recommend this place enough. We left Hanoi with full hearts and beautiful memories.

That we hadnt more time available.

Everything about this place is nice.it is central with everything around you.the staff from reception are very friendly and kind.

Nothing

Aardig personeel, vriendelijke ontvangst en niets was teveel

Sommige zaken wat gedateerd of aan een opfris beurt toe

Le personnel absolument adorable et souriant

Voisin un peu bruyant et quelques équipements abîmés (matelas qui traîne dans le couloir, partie de serrure manquante sur la porte extérieure de la chambre)

It's a good location and value of money .

Staff was excellent. Very helpful. Location was also excellent

Rooms were very dark. Drainage in one of the bathrooms was slow but otherwise everything else was excellent

Very good location and so friendly and helpful staff. Who ever come to Hanoi must stay at here

El desayuno estuvo muy bien. La ubicación excelente, pero lo mejor de todo fue la atención personal

Great location!

The WiFi needs to be updated! It’s a weak signal! It works… just slow!

Funcionários muito prestativos e atenciosos. Localização central, mantendo o silêncio nos quartos (fiquei no 8o andar).

Café da manhã satisfatório

Merci pour ce séjour. tout le personnel est gentil, a votre service et fait tout ce qui est possible pour vous aider ou même anticiper vos besoins. Que ce soit pour proposer des bons endroits pour une carte sim, un ATM, ou Changer de l'argent. Vivian est un personne incroyable. D'une gentillesse rare. Même après notre séjour, nous restons en contact. Merci ces bons moments. La chambre est très agréable, lit est confortable et la salle de bain propre. L'emplacement de l'hôtel est idéal

Le rooftop. Moins impressionnant que ce que propose les photos. Il se trouve dans un autre hôtel à 100m.

Very friendly staff, we felt very well taken care off. Breakfast was good, lots of fresh food, you could order egg dishes and Pho also

Vivian and ryan are the top guys!!! Thank you for all❤️

The location was amazing in heart of old quarter, the staff is very friendly and supportive especially Vivian.

Das Frühstück war ganz gut. Man konnte verschiedene Ei-Gerichte wählen und es war immer alles frisch.

ທຳເລດີ

ບໍ່ມີແວ່ນແຕ່ງໜ້າ ດອກໄຟເພດານຂາດໄປແຖວ1

The location of the hotel is great, the staff are extremely friendly and helpful - they are the best part about the hotel. The hotel looks nice and our room had a great view thanks to a free room upgrade.

There were a few issues with the room such as the toilet seat not being attached to the toilet and not being clean, the light switch didn’t work above our beds so had to take the keycard out to sleep. The staff fixed these issues as soon as they could though and were so nice about it.

Chỗ nghỉ tiện ích gần trung tâm

customer service is unreal and huy was amazing. what wonderful staff

The staffs are helpful. Especially Vivian at front desk who makes our trip unforgettable.Hotel is accessible to lots of attraction places by foot.

Vivian the reception girl was very nice and understandable.

The hotel had low lights, feeling scary, and the housekeeping staff i believe is not good. When checked out many items from the bar were missing. And I didn't consume even the water nor i was aware of the location of the mini bar. Be careful and check the bar while check-in.

ບໍ່ມີແວ່ນຢູ່ໂຕະແຕ່ງໜ້າ

La proximité de tout et le personnel - exceptionnel

Bon accueil. La réception est disponible si besoin. La chambre est très propre et les lits sont confortables. Bien situé tu peux tout faire à pied.

very helpful staff.

Personnel très agréable qui n'hésite pas à vous aider pour vos démarche, par exemple taxi. Chambre et lit très confortable et décoré avec soin. Petit déjeuner varié Emplacement idéal au centre ville.

Le personnel de l'hôtel est très accueillant et donne de bon conseils sur la vie à Hanoi. Vivian est une bonne hôtesse et manageuse ainsi que toute son équipe très professionnelle. Je recommande vivement ! 😊

Vivian was great host. Hotel is centrally located. Had comfortable stay.

Posizione ottima, hotel accogliente e personale disponibile

Colazione non molto all’altezza, buona ma comunque poca scelta e cibo grasso e unto.

Buena ubicación, personal muy amable.

Le personnel est très serviable et accueillant, je recommande vivement cet hôtel, vraiment bien situé et proche de tous

Rien

The friendly and helpful staff made my trip unforgettable.

Great location, nice and clean room

None

الموظفين ودودين ويخدمون النزلاء الموقع في وسط المدينة وقريب من البحيرة

مساحة الغرف الافطار غير متنوع

Hotel has a cozy atmosphere in bustling Hanoi, with a touch of local hospitality. Lots of places accessible by foot. Shoutout to Vivian and her co workers who made it a home away from home.

Location was perfect and people were nice

Everything staff rooms food

Nothing

The location is excellent for the old town and local attractions. The room was comfortable and the buffet breakfast was decent.

You were only given one key per room. This was awkward when one was sleeping and the other was awake due to the time difference and wanted to be out. The staff would kindly take you up and open the room for you but it felt like an inconvenience.

The Victor Gallery and Spa hotel in Hanoi’s Old District was a delight to stay at. I was there for 6 night in late July 2025 and as a senior solo traveller I was very happy being looked after by Vivian and her team who assisted me in selecting excellent tours around Hanoi, recommending restaurants and coffee shops and even escorting me to reputable ATM machines. The hotel was located nicely in the Old Quarter, not far from the night market, train street and the lake. The spa provided a good Vietnamese massage and had many other treatment options. Although there was no on-site restaurant other than for breakfast (which was very good) there was a full service restaurant and rooftop bar at the sister-hotel across the street. I was able to order room service from this restaurant when necessary. The room I had (603) was comfortable and the air conditioning was able to keep up with the Hanoi heat. There was minimal street noise despite being in the Old Quarter (except the night Vietnam won the football, but that was understandable and didn’t really distract me too much). I wouldn’t hesitate to recommend this hotel, especially with Vivian doing an excellent job managing an excellent and attentive staff.

Good

We loved the reception staff Vivian and Bich were just wonderful and the men were also great. Especially Bich.

Nothing

Top 5 star hotel in Hanoi old quarter close to lake and famous place.

Court séjour avec un service exceptionnel

Khách sạn 5 sao sang trọng với đội ngũ nhân viên tuyệt vời, phòng đẹp và dịch vụ tour tuyệt vời.

Excellent hôtel 5 étoiles en centre-ville, personnel sympathique.

Charming 5 star hotel with elegance staff, great location, beautiful room, excellent tour arrange.

The short stay at Victor Gallery 5 star boutique hotel was excellent, from the friendly staff to the exquisite decor, every detail made the stay memorable. I highly recommend their spa services and rooftop lounge for a perfect relaxing evening. The location is also ideal, close to major attractions and dining options. I’m already planning my next visit!

Personnel super sympa, excellente organisation du voyage et belle chambre.

Top luxury 5 star hotel in the heart of the old town Offering exquisite suites and unparalleled service, this hotel promises an unforgettable stay with stunning views of the historic cityscape. Conveniently located near major landmarks, it’s the perfect blend of old-world charm and modern luxury. We loved Victor Gallery hotel with its elegant décor, exquisite and attentive staff who went above and beyond to make our stay exceptional. Highly recommended for travelers seeking both comfort and cultural immersion.

I had a great time at Victor Gallery Hotel & spa. The staff were incredibly friendly, and the spa treatments were rejuvenating. The cozy atmosphere made it a perfect getaway. I highly recommend it for anyone, looking to unwind and enjoy quality service. The location is also convenient, close to key attractions and dining options. I’ll definitely return for another relaxing stay soon. Additionally, the breakfast buffet offered a delicious variety, perfect for starting the day energized. The rooms were clean and well-maintained, providing all the necessary amenities for a comfortable stay. Overall, Victor Gallery Hotel & Spa exceeded my expectations in every way.

Beautiful 5 stars boutique hotel with wonderful room, lovely staff, great location, excellent and good breakfast.

El personal del hotel es super agradable, la gerente hizo un trabajo maravilloso y siempre estuvo dispuesta a ayudar.

Khách sạn boutique 5 sao với dịch vụ tuyệt vời, phòng đẹp, vị trí hoàn hảo, dịch vụ tham quan tuyệt vời.