Golden Sun Hotel Hoi An

Das Personal war sehr freundlich und hilfsbereit. Die Lage des Hotels ist gut und das Zimmer war sauber und komfortabel.

Das WLAN war manchmal langsam und es gab ein wenig Lärm in der Nacht.

Nice location and reception

Not very clean and weird windows to the hall and tinted glass in the door, lack of privacy

Prei Leistung war absolut in Ordnung. Klimaanlage hat gut funktioniert. Personal war sehr nett, die Lage gut. In ein paar Gehminuten erreicht man die Altstadt.

Das Zimmer hatte nur ein Fenster zum Gang blickend, es war mit einem Vorhang bedeckt. Es gab ein Fenster im Bad welches so weit oben war, dass man es nicht öffnen oder schließen konnte. Seifenspender war an einer Ecke zerbrochen, sah sehr schäbig aus.

Good location near the old town, kind staff.

Excelente ubicacion y nos permitieron dejar las valijas antes del check in

Muy pequeña la habitacion y el baño. La pared llena de humedad. Si la rozabas quedabas todo manchado. La ducha mojaba todo el inodoro cuando te bañabas.

Location

The room was only just large enough for the bed and had no window. I've stayed here before in much better room

The location, the staffs

The window can’t be locked! The air conditioner; I was very confused to control the temperature in the room! Therefore, very hot during the day, but very cold during the night!

Not much

A lot

Prisvärt och trevlig personal. Bra städning varje dag.

Väldigt lyhört i byggnaden, stördes lite av andra gäster. Små myror på rummet och en liten gecko som sprang runt.

Die Lage ist gut es sind nur wenige Meter bis zur Innenstadt. Das Personal ist super freundlich und hilft einem gerne weiter bei Tourangeboten oder ähnlichem.

Staff friendly and helpful Tv was good bed comfy

Hallway light stayed on all night. With a frosted glass main door to the room. Made it annoying to sleep. Old and run down. Definetly not 3 stars

Good location, friendly staff and comfy bed

Easy access and walking distance to town.

No elevator to the room. Small space in the room.

The hotel was not bad. It was in a good location but the room is dark and has no window.

The photos on bookings.com showed a window and the room was advertised with a city view and I ended up in a dark room with no window and they could not change it for me.

Posizione centrale ma fuori dalla confusione del centro. Sono stati molto gentili e ci hanno dato l camera prima del l orario previsto...

Le dimensioni del bagno MA A QUEL PREZZO...non si può pretendere troppo!!!

The location was perfect, and the staff was very attentive and helpful.

there are mosquitoes in the room

Ks 3 sao mà 1 cái lược chải tóc k có, nv k thân thiện

tốt

tốt

Perfect location. Close to the city center. Very helpful and friendly employees.

Our room had no windows, which was a shame. The hotel is by a busy road, so it was very noisy from the early morning - and when we were going to sleep. Bed was a bit hard.

Super propre magnifique je recimmande

The location is good, very close to the old/ancient town of Hoi An, and near coffee and Banh Mi.

The room is old, small and narrow. The walls are peeling off, and the shower room is not good. There’s only window in the shower room - which can’t be closed, and so flies and mosquitos come inside. The door of the shower roon can’t be closed proparly.

A horrendous stay. There were rats in the walls, squeaking and running about. When we informed the security guard he was extremely rude. The manager said we can either change rooms or put up with it. We have had no refund. The receptionist refused to let us shower in the communal shower after saying the day before that we could before parting for a long haul flight. If you value respect, cleanliness and basic health and safety regulations I would strongly advise you do not stay at the hotel.

Clean and modern, rooms were comfortable and location was great Staff were friendly and helpful, gave some great food recommendations too

Room was being cleaned a little late but we could leave our bags in there so no problem

I liked that I was so close to the old town, walking distance to everything!

Came home very late on the last night, found it was totally closed up, didn't know I had to ring the bell to get inside .. they should tell you on arrival that they close the front gates a certain time at night

The location very strategic neat to all the tailors and near to all the good foods stall.

Nothing much.

Location was great and staff were friendly. Had a fridge, good aircon and shower pressure and nice big beds.

WiFi didn’t work on the top floor, was told it was an ‘error’ but offered no solution. Bathroom door didn’t work on top floor either.

Clean, cosy, very spacious, comfortable room Great location! The staff were very helpful, we were able to borrow a kettle from the reception and even leave our luggage at the hotel after check out as we explored the Old Town.

Nothing really

The location was great but the room was quite small and hotel seemed a little vintage. I think only 1 night is enough though

The location and the hospitality of the staff was top notch.

The room was stingy because of mould . Me and my partner found it very hard to sleep and the next day we both woke up with lot of rashes in our body . I am still itching while i am writing this review.

Friendly receptionists, central location, room was a bit small but decent enough for one person.

Room was a bit old and not very clean. Door is also not very thick so could hear people in the hallway

The staff were nice and were happy to let us check in late at night. They recommended some great activities. The hotel is in a great location just near old town.

We were on the bottom floor. The door had glass stained windows so there was light coming into our room at all hours of the evening. We also had to listen to every person that checked in late or came in late at night which made it quite noisy. The aircon was also broken in our room for the first night which made it almost unbearable. The bathroom was also kind of gross and the sheets were not clean when we arrived.

Central location all conveniences.

Caters to a young Euro crowd, too loud at late night

Only the location

The WORST customer service I’ve stumbled upon traveling south east Asia for months - They’re locking the hotel doors at night and if you what to get in or out you have to wake up an angry guard to unlock it and let you in - The window we saw in the pictures was FACING THE HALLWAY AND NOT OUTSIDE - We did our laundry here and really DON’T recommend! They lost 2 expensive items and when we tried to talk to the receptionist she was really rude and attacked us like we were trying to scam her. She just said “we don’t handle this case. Finish.” and stopped talking to me. In addition, the white laundry came back with all its stains just smelling better as if they just sprayed it with perfume. When we asked for a partial refund because the clothes were not clean (and we needed to wash them again some place else), they argued with us and eventually gave us back some of the money - making sure we know the hotel will not give it back and it’s from the employee pocket WE DIDNT RECEIVE THE SERVICE WE PAID FOR - It’s the first hotel I’ve been to that didn’t offer free drinking water in the room - they only had it in the mini bar (and it costs triple from what you’ll get on the street) -the shower head wasn’t fully attached to the wall making it unstable and the rainfall head was broken :/

Location

Need some renovation.

Really friendly and helpful staff and great location!

We booked a “superior room” which didn’t end up having a window so room felt quite dark and stuffy. Agree with other reviews that the walls are very thin so it can be quite noisy. We were on the ground floor next to reception and could every one leaving and arriving so earplugs are recommended.

Good location, within walking distance of old town. Friendly staff.

Nothing stands out

We book three rooms but 2 rooms are on ground level had no window very sfocated and mosquitoes as well . No lift very hard when you travel with children and your room was on 3rd floor .

Location

Good location, friendly staff, comfy bed, nice bathroom

The wall was moldy (pictures attached). The window seems to have no isolation. As it's facing a junction, it's as loud in the room as if you were on the street. You can hear constant vehicles and honking.

Location was great, within walking dustance to everything i wanted to do and see

The bathroom

Great place, nice staff and good location. Enjoyed my stay a lot here!

Unfortunately there are very thin windows leading to the hallway which lets in a lot of noise

Very nice location and super helpful people.

Location

Everything OK

The location was very good and the place was clean. I liked the second room I had as it was much more spacious than my first room which felt very small. The WiFi worked very well and it was a decent value for the area.

No windows. No ventilation. Mold and mildew. The first room I stayed in was very small. I decided to stay less days and upgrade to a larger room for the same price. Unfortunately there was an obvious mold problem in the second more spacious room. You could smell mold in the room and there were many air refreshers as well as water marks on the ceiling and walls. It looked like a fresh coat of glossy white paint was painted over the mold areas. That was a bummer as it is a health issue. The staff was not very friendly and there were a few miscommunications due to language barriers. It was also quite loud at times as the sounds from people coming and going echoed up the staircase. Lastly, they replace the towels every single day which seems extremely wasteful. Perhaps they could give guests the option to be more environmentally friendly? I would not stay there again. If you stay, make sure to get a room with a window!

Not like the pictures at all I stayed one night and checked out to go somewhere else, noise was way too loud, door was stuck, piping wasn’t working so was very loud when anyone used sink toilet or shower, air con was leaking on to the floor

Very helpful and friendly staff, convenient location - close to the old town.

Location was good.

The room was not clean especially the bathroom. The bed was rock hard.

I have to say this is the worst hotel we stayed at. During our stay our air conditioning dripped like crazy, we got the room right behind the reception which had no windows and no sound proofing so we could hear any thing from check ins to the receptioninst tiktoks, our friends booked a triple room and received only two small beds, the shower sucked, during our stay a girls room got completely flooded and their things were destroyed they had to change rooms in the middle of the night to a different hotel because they would not give them another room, also they didn’t give them a refund all of which we had to learn from the screaming fight in the lobby which we heard in great detail. The manager acts like a criminal, terrible room, terrible staff and just over all what the hell?!.

Every thing

We had a really good time here, quality-price wise this is an amazing hotel. The girls at the front office are super accommodating and friendly, the room is spacious enough and the bathroom is clean and good-working. 10/10 in terms of price!

Nothing

Location is OK

No windows, no ventilation in room nor bathroom. How can you renew the air of the room ?? It’s dangerous ! Super noisy day and night due to staff. Impossible to have have dark room, the door is transparent and there is light in the corridor. Awful

Good location in the city and about 5 min walk from the old side of the city. Banh mi queen is right down the road and a must try. Staff friendly and helpful in booking activities and taxis. The Bay Mau cooking class is really good and worth it! Go to MOT for cau lau and pho!

Great location, friendly staff - offering to book tours and organise washing etc. thank you

Attention was incredibly, definitely, they did my trip a better experience, and the hotel was very clear and close to all the highlights

Centrally located near the night market and bridge

The two receptionists were amazing. They are friendly and very accommodating. They always had suggestions of activities to do for the day and they organized my airport shuttle, which made the journey simple. My room was clean and the bed was comfortable. There is a cafe right next door and many restaurants nearby.

If you want your rooms cleaned, you have to request this downstairs at the reception.

The staff were extremely friendly and helped with my washing which was helpful as I’m a solo traveller.

There was no lift for elderly with luggages

We really liked our stay. However, we were put on the ground floor and you can hear EVERYTHING. we were woken up multiple times at 6:00 am to people being super loud in the lobby.. was not enjoyable. Also, our AC was not working so well, but enough that we were not sweating.

Golden Sun Hotel Hoi An tried to charge me, even though I already paid for my room through Expedia. Guy at the desk kept telling me to pay and never looked up my reservations, not a good move in a customer service business! It's a large room which is nice. Definitely needs a fresh coat of paint! The room had a push button keylock so I really didn't feel comfortable to leave my things in the room as I wandered the town. When you shower, you also get the whole restroom and toilet wet since it's not enclosed. I tried to check out at the "24 hr front desk" around 5a so I could beat the heat some during my 11 mile walk to Da Nang(remember, no bus... Google lied), but no one was there till 6a. The owner I'm guessing, opened the gate and lock as he walked in. He looked over towards me sitting there waiting and said something that sounded like "what?", then I was able to check out. I'll never get that time back. I wouldn't recommend this hotel unless it was the last spot available in a 50 mile radius.

Location

The hotel staff was very friendly and it was a suitable location to tour Hoi An. They listened well to my request. I want to revisit.