Zhangjiajie Yun Hai Hotel- Ancient Chinese Style Hotel,Tea Culture Experience, Realxing Class,Free Breakfast ,Local Travel Guide and Book Tickets, Gem Perp

Very nice and helpful receptionist, she helped us with the check in even if we arrived late. She offered to book all the tickets for the park and grand canyon for us, but we already have them. Room was big enough with a nice balcony.

We found water in the room as soon as we arrived, probably due to the very (very) heavy rain from the morning. However, the staff promptly helped us and cleaned everything to solve the issue. We appreciated it a lot.

Die Lage war ganz, man kam schnell zum Nationalpark und zum Canyon

Alles in allem hatten wir einen sehr enttäuschenden Aufenthalt hier. Es verspricht nicht das was sie hier auf Booking beschrieben haben. Hier die Sachen die uns nicht gefallen haben: Kein englischsprachiges Personal an der Rezeption und wir hatte auch erst das falsche Zimmer bekommen. Die Zimmer waren schon älter und teilweise sind die Fliesen im Bad/ in der Dusche kaputt und locker. Klimaanlage funktionierte nicht und Ameisen im Bett. Man darf auch scheinbar in der Lobby rauchen?! Bezahlung sollte irgendwie auch immer an eine Privatperson laufen und nicht über einen Business Code?! (wir sollten mit WeChat/Alipay zahlen) Wenn man nach einem Taxi gefragt hatte wurde einem ein privater Transfer berechnet (ca 30% mehr als mit Taxi)

The help from the ladies. The teas. The willingness to support us.

No food in the hotel. They do not clean the room while you are there. They hardly make the bed. The bed was too hard.

Personal encantador y resolutivo, el hotel tiene encanto, es comodo (con ascensor) y un patio bonito donde desayunar. Esta cerca de tiendas y restaurantes, pero en zona tranquila. La entrada al parque natural esta a 5min en didi o 40min andando. Te invitan a té que te lo hacen en el momento, muy amables. La habitacion bonita y comoda, pero algunos enchufes no funcionaban.

Por ser semana festiva en china quisieron cobrarnos un plus, pero todo quedo en una confusion.

Great location, very close to the mountains. Very nice cozy ambiance as well. Breakfast was decent.

Some of the rooms need renovation/ maintenance: cobwebs in the ceiling, there was a hole in the flooring and the shower holder was not properly fixed to the wall.

Staf gentile e disponibile anche se non parla una parola d’inglese, ci hanno prenotato in anticipo tutti i biglietti e aiutato a pianificare 3 giorni di visite nei parchi. Zona intorno alla struttura fatiscente, camere e struttura abbastanza pulite. Ottima colazione tipica cinese.

Letto molto duro, aria condizionata debole in stanza.

Nice location to explore Zhangjiajie national park (25 min walk to the East gate). The rooms are simple, but there is everything you need for a short stay. Hotel staff was also so nice contacting us in advance, suggesting how to plan our days and booking all tickets.

The front desk girls were really helpful with planning out my visit the national park and glass bridge. Spent over half an hour explaining and drawing out routes and what is the best path for our situation. Wouldn't have enjoyed the trip as much without the help. The rooms were good and clean.

Nothing to complain about

Handy location, WiFi, tasty enough breakfast, complimentary drinks, extra helpful staff. Really good value for money. A nice stay.

The coffee could have been better but it was the same for most of the trip to China

The room is clean and tidy, the facilities are very good, especially the bed is very comfortable, the reception is very enthusiastic, the service is very good, the check-in is very fast, and if there is a problem, they will help solve it in time!

This hotel is very good, very good value for money, the room is spacious and bright, the health is very clean, the sound insulation is also very good, it is very comfortable to live here, and the experience is great!

My second visit in this hotel. Close to national park. English assistance Carol is the best.

They have changed the location of lobby, as if you are not aware you think you walk into a tea shop first.

Clean, super convenient location, room is exactly as described. Would say that the lady is a super host, introduced and explained to us how to tour zhangjiajie and offer to help us with all the booking (they have no commission, it’s purely a service provided). This hotel is part of the 索溪山寨 hotel chain that consist of restaurants. So it’s restaurant is right beside and the food 三下锅 and the alcohol is very awesome! And there’s 10% discount when you show your room card. There’s also a shared and portable dryer in the room that is pay-as-you-use. Overall, an awesome experience that I would recommend to all!

The only slightly bad thing is that the toilet is glass door and only covered with a translucent curtain. Also, the main door of the accom closes at 12am so after 12am we had to go through the garage which is super dark. But all is well, felt very safe in the town.

Excellent location, excellent staff who were very helpful with all of our questions including booking tours for us and we communicated mostly through translation application with no problems! The room was spacious, clean, comfortable. Highly recommend.

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Quite close to the mountains, got a map although advice was not very usable, we were warned that one day is too short for a trip, well it was way more than enough, too many bus trips and cable cars available, the view is repetitive, you can tour enough for a lifetime in a day.

I'm glad booking let's me rate even if the owner revoked my invitation to review. End of October, thin blankets, heating off. Courtyard style, cold building, rooms got inner courtyard windows, teashop downstairs, noisy place. Got a room near the common toilet, got changed for one right by the elevator. That's about staff helpfulness. The shower leaking in the bottom, can't close the glass door either. Dust and spider webs, humid walls, paint coming off. Might have been a good place for a summer stay back in the day. Some of the rooms feature a dust covered pointless mahjong table though.

The room was comfortable, stylish and served all my needs and more. The hotel was charming, it looks like they do tea ceremonies as well. The best part was the location, a convenient vibrant area with many restaurants and shops around. Just a 20 min walk to the East park entrance. The staff was very friendly, they did not speak English but genuinely wanted to help via the translate app.

The room did not have a typical window looking outside, instead it was facing an indoor courtyard which gave a special view. However due to the large single glass windows, I was often hearing other guests making noise as they were talking very loud in the morning or late at night. Also if you are sharing the room, there is only a thin curtain between the bathroom area and room, you can see the other person.

THE LOCATION IS PERFECT , ALL THE RESTAURANTS AND SHOPS ARE AT THAT STREET , ALSO VERY NEER THE MAIN ENTRANCE TO THE MOUNTAIN , THE BED WAS GOOD, THE SHOWER WAS GOOD

THE ROOM HAD A BUG , THE LADY NEVER CLEAN THE FLOR NOR THE BATHROOM , SHE ONLY MADE THE BED , THE LADY AT THE FRONT DESK TRY TO SELL THE ENTRANCE TIKETS, SHE INSISTED SO MUCH BUT YOU DO NOT NEED TO BUY THEM FROM HER , IT IS MUCH MORE CONVENIENT TO GET THEM AT THE ENTRANCE AND PAY WHAT YOU WILL USE WHEN YOU WANT TO USE IT

Counter staff not English speaking But will communicate with translator app Can help with attraction site booking ticket ahead . Also help in navigating with tourist area. Near to many food, shops area.

Hope can put small fridge in the room. Needed for hot season when in need for a cold drink

The centralized aircon not working and it s not well maintained. For a hotel standard it is poor. Have to stay my last 2 nights without it in a heat wave season!!! Bad.

Everything was great -location is good ,Room was spacious, clean, the staff was really helpful, staff helped us with everything, transfers, booking, planning our trips to planning a visit in the Zhangjiajie national forest park.

Great location and walk 20 minutes to east gate of the park entrance . The staff was super helpful and arrange pick up service and booking tickets for us. Thank you for the hospitality.

Excellent location for the National Park. It is located in central of Wulingyuan town . The hotel and room is very Classic . The staff was kind and helpful. They helped us with booking the park ,glass bridge tickets before our arrival. We had a great time

Position right in the center of the village, many restaurant around. I guess good price/service balance

Not easy to find somebody at the reception , no breakfast ( even if there is a pastry shop nearby)

Position, staff amazing, room very nice

The staff and front desk were very helpful and they offered ticketing service for the national park. It was convenient and no markups. We had some issue with ventilation in the room and they upgraded us to a better unit right away. Glad that was sorted. The restaurant next door also belonged to the same owner, and has great food with reasonable price!

The bed was so comfy, I loved the style of the bathroom, I read a few complaints on the way the bathroom is so open, well don’t book it if you’re with other people then. I loved it! The staff were so incredibly helpful! The location was fantastic, 20/30 min walk to the National park entrance. Very very happy and would love to stay again

The rooms were very big compared to western standards. They were pretty clean but wearing out due to age. The location was very convenient location in the center of town close to shops and restaurants.

There were a couple of gripes I have about the hotel. Some of the towels provided were old and had holes in them. The hotel had washers to do your laundry but you had to pay to use the dryer and not a good dry at that. It was not a dryer you think it is but a wardrobe with hot air coming from the bottom. We didn’t end up using it as on of our traveling companions said it wasn’t very effective at drying.

Spacious

No vieuw from room

They have nice lobby

Congested , poor response , google location was different from actual, the name of the hotel was not viscible. Difficult to locate , even the next door shop dont know the name published with booking .com. The management was arrogant . They asked us the come to another hotel which was known to the people and taxi driver . They took the payment ( cash) then again they deducted for my credit card . ( charged double for one night stay). They promised us one free stay next day for the double payment but they again charged us . To avoid the fight in a different country we paid again and left

This place is great value for money. The staff were so helpful in arranging pickup and sorting ticket to all the parks and helping us with our route through them. They also allow you to a complementary tea tasting which was fantastic. I would definitely recommend this place.

The room was a little damp and smelt damp so hopefully that will be sorted but the room itself was very nice.

Central location, clean hotel and nice room.

We had a lot of trouble finding the property. The adress provided by Booking and the hotel‘s location according to the coordinates were conflicting, which was quite frustrating.

The property was great. Great service and the rooms were very spacious. In particular Xiao Hong provided very good service!

Love it all, the room, the sweet staff and neighborhood, love the vibes of china, very recommended when you travel to zhangjiajie, near gate with the east gate of national park, around of souvenir shop and food restaurant, love the food, so tasty, thankyou the host for the hospitality, she help us in ebery way. You can use free washing machine at 5th floor

Nothing, everything great

Pretty quiet and chill for a centered location, quick transportation to the East gate(5 mins by taxi), reasonable price, great restaurant around ( Nextdoor same owner hotel guests get a discount), great staff.

We got a 4 beds instead of a 3 beds per booking, so not exactly look like the photos as anticipated but wasn’t a big deal

Nice stay to visit national park

Location is good with many eateries just outside the hotel, plus close to East entrance of National Park. Room is comfortable and service is excellent.

Corridor lignting is either turned off or very dim. Only single lift.

Location is great to the park entrance. The room is spacious and beautiful. There were many local restaurant, tastes good.just right next to the hotel. Staffs were helpful and keep smile.We will come back if we return to Zhangjiajie.

The location was perfect for exploring the nearby National Park.The staff was super friendly and helpful. They helped us with organizing our trips and booking tickets. We had a wonderful time and would definitely stay here again.

Great location and walk 20 minutes to the Park Entrance -east gate. The staff was super and arrange pick up service and booking tickets for us. We had a great vacation and thank you for the hospitality.

breakfast is good - local breakfast. room is nice. staff friendly and helpful

every night there the restaurant beside the hotel drags the table and chairs till past 11pm, their cupboard was used to store winter blankets - so we have to hang our clothes on a temporary cloth stand.

Location staff was excellent. I had a feeling that I not just booked hotel room, but got ready for use vacation package : Carol helped to organize transfer from railway station, tickets to the park and evening show, even prepared program for park visit - that was very helpful, since park is huge and without advices you can easily spend hours to understand where to got and how to get there.

It's not related to hotel, but during winter it can be really cold in ZJJ. be prepared for this

Location.

No heating.

The location and staff. All people in the hotel are kind and like to help. They do their best to show me everything and give the advice for many activities including the beautiful show. They keep in contact by WeChat to ensure that I am ok and safe. Answering all of my questions. Book for me a taxi in case I did not like to use the bus. They keep in touch once you booked the bedroom and help you to organise your trip. The bedroom is nice and warm. Also, they provide me with the evening local tea for free.

Nothing at all.

Extremly friendly and ready-to-help desk staff. Helped a lot with transport and sighseengs tickets

Friendly and helpful staff

No floor mat

Great location, central to abundant food options, evening activities, and the park entrances. Staff was very helpful with park bookings, airport pickup, and restaurant recommendations. I tried to coordinate some of this ahead of time, but ultimately had to struggle through language barriers to book my tickets. The bed was super comfortable with an electric blanket provided during the cooler weather. Showed was perfectly hot!

While the aesthetic of the room is calming and beautiful, it’s somewhat impractical to have the toilet enclosed in a glass box with a translucent curtain. Your partner can see and hear everything from the bathroom so you have no privacy if the lights are on! Super awkward. We also had a mosquito in the room on the first night, which resulted in bites.

Overall it was OK . Well located in Willinguan. The room (suite deluxe) was very big. Friendly staff. Accept Visa but charge additional 3 % commission. Nearby places offer sandwiches, bakery pastries and good coffee, for us it was a better option for breakfast rather the hotel.

Improveable maintenance

- the staff is really helpful. They helped us to book Tickets for the Park and a show - the location is great - i highly recommend that hotel

I left my wallet in the hotel.. they safe kept for me until i return and collect. Excellent service!

Nothing.

Ms Carol contacted us via Booking.com messaging app soon after our booking was completed. True to the reviews read, Carol had been nothing but friendly, helpful & prompt. Upon our arrival on 8/10/23, we met up with Carol and another 2 gems - 小陈/陈姐 & 刘峰弟弟. These 3 angels of the property advised & helped us to purchase the following tickets(*), plus briefed us DAILY on transport arrangements & strategies to cover the parks efficiently. 小陈 served us Chinese tea every night while she briefed us patiently. *张家界国家森林公园 *大峡谷&玻璃桥 *天门山 *魅力湘西表演 The location of the property (武陵园风景区 天子路）is right in the smack of eateries (7am to 2am) & 10am-10pm shopping (walk towards the direction of 军地小学 & it's all within 150m).

The shortfall are : - strictly no late checkout - awkward & cramped showering enclosure in the bathroom - do not take the online description of "Twin Room with Mountain View" (we chose this room type) seriously. 小陈 concluded that a side glance/view of the mountain justified the room type booked although we were not at all convinced - our assigned room faced nothing of a promised mountain view but a 2-3 storey restaurant & shophouses directly ! LOL ... Anyway, nothing beats the human touch we received with sincerest thanks & fond memories of our stay at the property would linger on & on ...

We got a free Upgrade to a super nice room which was extremely spacious! The best thing however is the staff! They are incredibly helpful. Especially when facing the challenges of being an international traveler, it feels great when there are locals that help you out!

Nothing really. Just be aware that the front doors are closing at midnight!

Best choice

We checked into the wrong room, but the staff were willing and helpful to exceed our needs, sorting us out. They also checked with us in advance and helped us book the tickets for the Tiammenshan and the Forest park. They also allowed us to check out later. Plus, the hotel was so beautiful and we would love to visit again.

Friendly and helpful staff, great location, large room. As the only staff member with good English, Carol was super helpful in organising things for us and went above and beyond.

Lack of availability of drinking water except for the small bottles provided - a water cooler downstairs would have been a good option, no tea or coffee in the room. The shower cubicle was very small so you either turned it off with your body or opened the door with your body and flooded the floor! Nothing major and we enjpyed our stay overall.

Very spacious and clean. Location was excellent! Many shops and restaurants nearby and there was discount if you dine in the restaurant next door.

everything is up to a high standard

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Nice chinese decoration, good location, friendly people, free tea and helping with travel advices, map….

The Location is perfect and not far form the Park Entrance (Wulingyuan -east gate of the National Forest Park. Carol is very kind and even buy our all entrance tickets that we need in advance. It is super helpful during high season in Zhangjiajie. The Service is the best as well. Highly recommend.

Nothing

Exactly as what it shows in booking, comfortable and clean

None

Friendly people and nice hotel, with a nice tea and breakfast hall. Good position.

Very nice staff, excellent location, absolutely fair price. The staff helped us very kindly to carry out the reservations for the National Park, taxis, etc. The Forrest Park is amazing, I really recommend to spend some days visiting this area of China.

Nothing

The hotel is so cute and there are a lot of restaurants in the area. Breakfast was so good and they recommend us a local restaurant that we loved. Room is huge and has everything what you would need.

20-25 far from park entrance.

Location location!!! Best friendly and extremely helpful staff!!! They made contact with us in advance to assist in buying forest park and other attraction points tickets in advance to make sure we don’t miss out! Carol was amazing and so friendly!! The daily tea ceremony was one of the highlights at the hotel! We could relax and taste different teas and talk about the most beautiful place on earth! The room was beautiful and clean! Cleaned every day! Very comfortable bed and hot shower! Extra amenities you might need all available! Best stay! We would love to come stay again! Highly recommended!!

We loved staying at SeaGarden! Close to everything in town for dinner and night market atmosphere! Close walk to the forest park entrance. Best stay!

Very helpful and polite staff, nice atmosphere and good location 👍🏼

Super nice staff.. Got me all my passes booked for the parks.. the location too is perfect. Just a 20 min walk to the entrance of the Zhangjiajie park. You step out and you got restaurants, street food & convenient stores. A perfect location.

Awesome boutique hotel. Stay here for the Zhangjiajie National Forest Park.The location is fantastic, within walking distance to the park entrance and any easy walk to many restaurants near hotel. The staffs were proactively helpful and went above and beyond. Helping arrange trips, even telling us right shuttle bus to the Baofeng Lake and Yellow dragon cave in Wulingyuan (very easy to get bus from bus stop near hotel, no need to take expensive taxi ). The room was beautiful, comfortable and clean. Just book here if you visit Zhangjiajie.

I don’t have

Great walking distance for the National Forest Park. The rooms was large and clean, the staff, especially Matt was great, very helpful with arranging drivers from airport, suggesting activities and gave us an English Map for the National Park entrance.Very knowledgeable about the mountain sights!! Thank you so much for all the help!!

Маш тохилог, англи хэлтэй хөтөчтэй тэр хүн нь үнэхээр тусархаг чин сэтгэлээсээ үйлчилгээ үзүүлдэг. Дотоод тохижилт, чимэглэл нь эртний гэмээр өнгө төрхтэй, Booking-р захиалга өгөхөд маш амархан урьдчилгаа төлбөр авдаггүй төлбөрөө очоод төлж болдог.

Газрын зургийг байршил нь нилээн хол худлаа заадаг юм байна лээ ойртоод хүнээс асуувал заагаад өгнө. Мөн гаднах нэр нь англиар биш учраас олоход төвөгтэй байсан

Great location and it is walking distance to Park entrance. The room is large and clean. The service from hotel was excellent especially the staff whose name Carol. She gave us all the information about the tourist destination in Wulingyuan (Zhangjiajie National Forest Park, Glass Bridge). I would rate her 100. I wish I could stay longer

I love everything

Very friendly the staff! They spoke english and helped me to plan my trip in this place. Also the breakfast is tasty. The room is clear and comfortable. I recommend this place!!

friendly and welcoming

only down side is that the breakfast very local

This beautiful hotel is beautiful and location is perfect for National park and Glass bridge. you can take a walk to the Park from river near hotel. The room is large and clean. Manager Matt spoke excellent English and fantastic knowledge of the area, which is super helpful for our trip in Zhangjiajie. The team helped us get tickets (Glass Bridge , The Park) that we need to make our trip easier. There have a big supermarket to get supplements very easy. We have a great time in here. Highly recommended and Book it now!

No

The hotel has a perfect location with lots of stores and restaurants nearby. It is very close to Wulingyuan entrance to the park.The room is clean,large bedroom,wooden decor. All Staff are very friendly and helpful. Special thanks to Matt and the team for their great hospitality, help and friendliness. Matt speaks fluently English which is extremely helpful when traveling in China. During our stay,he helped us buy tickets and was alway ready for help. BTW the price is so reasonable and we would stay here every time we came to Zhangjiajie.

No

Had an absolutely brilliant stay at SecGarden Boutique Hotel.The hotel is so close the the Wulingyuan gate of the park (just 10 minutes walking) and the surrounding area is local restaurant, night market and public transportation. The Wulingyuan is very nice small town where is very easy to get everything ur needs for the trip of Zhangjiajie . At first, the size of Zhangjiajie makes it seem a bit difficult , Matt and Carol were so kind and so helpful in making an itinerary and giving advice so how to get around and where to go. They can help u book the ticket for park, cable car and glass bridge in a very short time. The restaurant was clean, pretty and comfortable. There are many restaurants near hotel, means so many choice you can have and food is amazing !!! If you want to explore Zhangjiajie, I highly recommend this hotel.

nothing

This boutique hotel we booked which is very conveniently located 10 minutes walk away from the wulingyuan main entrance to the National park. Large room, nice ancient design and the rooms were very comfortable.High value for the room. Amazing hospitality and Matt speaks English fluently, he will help you with your every needs and gave me perfect plan to explore ZHANGJIAJIE (arranging transport to and from the airport, tickets for the Park and Tianmen Mountain). Delicious meals from local restaurant next the hotel and you can have a relaxing walk along the pretty river near hotel. Highly recommended! We will definitely come back.

Everything was great!