UrCove by Hyatt Shanghai Lujiazui Expo Center

L'emplacement était parfait. On avait des vélo a disposition avec alipay se qui nous permetter d'aller au métro très facilement. L'hébergement parfait aussi. Personnelle de nuit et de jours très gentil.

завтраки вполне хорошие

увы, но не было ресторана при отеле

Personal muy atento

NO TENIA VENTANA

Look like

Hygiene Location is wrong on google map, Damn!

The place was like home . The staff where helpful even though they don’t understand English but they try there best with you to help you ! The rooms were nice I liked the robot and the laundry room the most !

The house keeping was not clean ! They do all the cleaning but they don’t remove any thing from the table or the floor like a paper or a sweet or empty Pepsi can or the tag of the new shirts they will keep it as it is !

typowe chińskie śniadanie + kawa i coś słodkiego

Spacious and clean room, good sound proofing so did not hear the traffic despite being next to the highway. Simple hotel with small gym and laundry self service FOC (even detergent within the machine).

Cigarette smells from toilet vents and took a little longer to go places as it is on the side of the river opposite to where Tianzifang, anfu road etc are.

The location is hidden but okay the staff were good although it was difficult to communicate they tried to their best

The food didn’t give me an option as I’m not used of the food may they can include international foods as well, the dinning does offer dinner it’s difficult to come from a working day and there is no food I had to go out of the hotel to look for food and there rooms are beautiful the problem they are not strict on smokers my whole stay I was affected with a neighbor smoking it really affected me I reported to the staff but with no help

Le personnel disponible et qui nous met à l’aise, l’emplacement, le confort, l’utilisation gratuite des machines à laver le linge. Le mini bar des chambres remplis quotidiennement.

Je ne peux pas dire que je n’ai pas aimé, mais le petit déjeuner après 9h est moins fournis alors que l’on a payé pour avoir la même chose que les premiers venus. Les plats comme les légumes et les nouilles ou riz sautés sont froids c’est dommage. Il faudra lessiver les murs dans certaines chambres. J’étais dans la 5008, les murs en dessous de la tv sont sales. Il faut faire le joint du sol entre la salle de bain et le couloir. Compte tenu du renom de Hyatt, c’est vrai que l’on en attend beaucoup. Au delà de ça, je reviendrai dans cet hôtel. Je pense que ce sont des détails qui peuvent être corrigés.

Хороший отель, локация удобная. Завтрак скорее азиатский, но европейцу тоже можно найти что-то для себя. Номера комфортные, чистые

Hygiëne erg goed en personeel behulpzaam.

Niet zozeer de accommodatie maar zelf in het hotel sprak het personeel weinig tot geen engels

구글지도가 달라 호텔 찾아갈때 무척 고생 아주 불편했어요.반드시 구글지도를 다시 변경해야 합니다

Over all everything was good.

The property was well presented, with a spacious room and a comfortable bed. However, the experience was undermined by a few disappointing factors. The bathroom showed signs of neglect, with mould and loose sealant—an issue that should be an easy fix. Additionally, despite staying on a non-smoking floor, the smell of smoke permeated our air conditioning overnight, lingered in the bathroom, and was noticeable in the main corridor for several days, suggesting that no action was taken to prevent smoking in the building. Service at breakfast was also underwhelming; upon arrival, we were ignored by the employee at the door, who seemed more focused on handling an invoice for a parcel than welcoming guests. Overall, while the hotel met basic requirements for a stay and was satisfactory, it did not reflect the high standards expected from a Hyatt-branded property. Hence, the three-star rating.

rooms were ok

location and price

If you want a non-smoking room, this is not the hotel for you. Despite being on a non-smoking floor, there were people surrounding our room smoking, and cigarette smoke came into our room through exhaust fans that were evidently shared with adjoining rooms. This is a health hazard for anyone with asthma or other breathing difficulties. There was breakfast provided in our booking - paid for ahead of time. The breakfast was fine, not bad, not good, just fine. The service was entirely terrible. I was accused of not having paid for the breakfast (documented ahead of time). Once this was proven and clarified with the confused staff member, no apology was offered afterwards. Comically bad service. It is very surprising that the Hyatt allows it's name to be used like this. But here we are. I highly recommend staying at any other hotel.

Modern. Clean.

Bf was poor. Slow clean up and top up

Staff friendly but all with poor English making communication difficult. Breakfast very limited selection. Cold eggs and coffee undrinkable.

It's not a Hyatt property. Only use Hyatt name. Parking terrible. It is difficult to locate the hotel and access horrid. Do not recommend.

Spacious, clean, and breakfast selection is good because combination of western and Chinese. It’s also come with free complimentary soft drink daily..

Nothing

Everything is good and the staff is friendly, the breakfast is nice with selection of Chinese and western food

Nothing

Not for expats

Hotel is very comfortable and modern. Breakfast is very good, with lots of options of Chinese (so people can try it out) and general things (eg fruits, cakes, eggs, etc). They have a robot to delivery room service :) If I come back, I would defo stay there again! And I highly recommend it for couples, family or anyone travelling alone.

I had an excellent stay at this hotel. The staff was incredibly welcoming and attentive. My room was spacious, clean with all the amenities I needed. The location was ideal, within walking distance of popular attractions and great restaurants. The breakfast buffet was fantastic, offering a wide range of delicious options. I truly enjoyed my experience and would highly recommend this hotel to anyone visiting the area!

Food is great and service is exceptional

Very nice place, there is nothing we were not happy about,

all good!!!

Nice settings, audio video room has a separate video room that helps you enjoy late shows viewing without disturbing your sleeping partners. Free laundry self service and breakfast.

Location and no shelter at entrance which is an inconvenience during raining season.

Excellent breakfast, welcoming and smiling staff. Was assisted with taxi booking, food ordering and wherever language was a barrier for me.

Welcome was very nice where our luggage were kept well at one side and delivered to our rooms. However, during check out there was no help and taxi had arrived and we were in and out of lobby bringing out our luggage's to load in the taxi.

The stay at this hotel was amazing. The climate space was very helpful during the humid days and the location is perfect since there is a metro station 10 minutes away. I would recommend to make the payment with a VISA card since I had issues with my Mastercard.

Everything was perfect. Communicating with the staff was a bit complicated, but the translator was very handy!

Visited for work. Good new Property. Nice Breakfast spread. 10min walk to Metro. Good hotel overall.

Breakfast is fine, but continue every day the same type of foods will be bored. the robot service is awesome especially going into the lift together with it. It greeting was warm & welcome. Laundry provided indeed was useful and FOC that gave added value to our stay.

The robot a bit dirty especially the container which it carries things. It needs a bath clean too, right?

Everything Very nice, location cleaning staff also free wash machine and gym

Nothing signal

Rice with component

No coffe , Need to buy

It was very good that children can stay for free. Very helpful stuff and washing machine can be used free of charge. It is also nicely located.

I think there are a few small things which could be improved to make it an even better experience. For example the sofas in the breakfast area may need a cleaning.

おしゃれなホテルでスタッフの対応も素晴らしかった。 レストランは朝しか開いておらず、近くにコンビニも無いので食事は少し不便。

It's a little far from the subway station, but it's about 10 minutes close to Longyangro Station, where you can take the high-speed train using the Taxi App. The staff were all friendly and the free breakfast was excellent. I'm planning to revisit it on my next business trip to Shanghai. Thanks!

Quality of facilities is second to none.

Location is not great, and wrongfully showed on Booking.com. Also staff speaks almost no English. No English channels on the TV, not even one.

Service was so good.