Four Points by Sheraton Urumqi

Clean rooms and friendly staffs.

Cigarette smell in the corridor and very light cigarette smell inside the room. Room was already changed but still had a faint smell lingering on.

Like most of the hotels in China the service is impeccable even though limited English the staff go out of their way to assist. Restaurant provide excellent food but at a price.

Reichliches Buffet! Lage ist bestimmt gut, kann leider nicht einschätzen, war von Partnern abgeholt! Sonst zufrieden! Sehr sicher!

Presi könnte etwas günstiger sein!

一開始給我一個超級小又奇形怪狀的房間，有一位前台服務員不給我換房，本來想算了，畢竟她說沒有房間了，後來另一個小姐姐主動帮我換房間了。

A

Good

It was clean and cosy

The breakfast was not that good. It was almost Chinese options.

Breakfast was well laid out and adequate variety. The property campus is huge and is great .

Super ! but only one problem, the staff dont speaks english. it was big problem. no one dont knows english.

it was good everything. only one thing is very very bad : nobody knows english. and when you talk they smile. its not a good.

Breakfast was so good.

There was not a BATHTUB in a bathroom.

Great choice for those who travel by car - no need to stay in a busy city center. From this location it’s easier to drive to all destinations, like mountains and valleys. Comfortable clean rooms, great room service.

Clean rooms, super comfy beds, hot shower, spacious rooms - we liked it all :) Location is good, and there is a spacious parking 👍👍👍

location is away from the business center

It’s a little far from business center. Not convenient for. Shopping and dining.

Not convenient for shopping and dining.

Quite

Clean and modern

Location inconvenient

All of it was a lovely hotel

Nothing it was all good

New area, no stores around. No laundry machines in hotel.

Dining establishments were sub-par. Firstly, the beer bistro on the ground floor was closed. Instead, there was a 3rd-party barbeque establishment outdoors, which was full of mosquitoes and other insects. Second, the Chinese restaurant did not have many dishes which were on the menu - we tried to order 3 dishes, and all 3 dishes were not available ("ingredients out of season", which was not plausible, since the menu was on a tablet - they could have easily updated the menu). We left and went to a nearby mall for dinner.

Staff friendly and helpful. But No swim pool

Excellent rooms and amenities. Lovely staff

We enjoyed newly built hotel, especially a gorgeous interior design of room at a very reasonable price. It should be mentioned that hotel personnel made our stay exceptional and unforgettable. We are very thankful to RYLA for turning our trip into a miracle, nobody would believe that she provided not only helped with translation from chinese but also physically accompanied us to city trips spending hours and hours of her personal time

The hotel is at the periphery of city, but it was our preference since we wanted to avoid crowded streets and spaces

👎🏻👎🏻👎🏻 Contact eme asap! I’m very disappointed that they took an additional 1500 yuan as a deposit, and most importantly, without warning! We were shocked, we thought that we had mistakenly booked an expensive room. It’s good that the taxi driver helped us figure it out and explained to us what they didn’t do at the reception! We were assured that the money would be returned in 3 days, but a week has passed and they still have not returned it. Now I read a review from a guest named Maxim, even after a month he did not get his money back. They don’t respond to emails, so how can we get our money back now? Today we are going to Urumqi again, and we may have to call the police for investigations. It took 5 seconds to withdraw money from my card, but why is it so difficult and time consuming to return it?👎🏻👎🏻👎🏻

👎🏻👎🏻👎🏻Contact eme asap! I’m very disappointed that they took an additional 1500 yuan as a deposit, and most importantly, without warning! We were shocked, we thought that we had mistakenly booked an expensive room. It’s good that the taxi driver helped us figure it out and explained to us what they didn’t do at the reception! We were assured that the money would be returned in 3 days, but a week has passed and they still have not returned it. Now I read a review from a guest named Maxim, even after a month he did not get his money back. They don’t respond to emails, so how can we get our money back now? Today we are going to Urumqi again, and we may have to call the police for investigations. It took 5 seconds to withdraw money from my card, but why is it so difficult and time consuming to return it?👎🏻👎🏻👎🏻

Very good hotel in the middle of nowhere! Breakfast isn't included but you can pay an additional fee for that. From 7:00--10:30 that's the breakfast time. Notice that in Urumqi, the time is technically 2 hours behind Beijing Time because it's still dark until around 8:20AM. And the regime of working hours is 10:00 instead of 9:30am then it ends at 18:00 instead of 17:30. The hotel also has a gym on the 3rd floor; you can definitely workout during your feel time. Free water is provided everyday while staying there. Mostly importantly, check in wasn't difficult during midnight for me. Room was very clean & love the shower head too; looks beautiful!

Room was overheated. Too hot & can't be turned down...you can only open your windows to cool down. That wasn't very comfortable to stay in.

Overall comfortable and busy hotel in the northern Urumqi outskirts. Nice breakfast buffet and evening dinner. Staff were generally attentive. All good apart from a smelly bathroom.

Unfortunately the bathroom was smelly. Early cheeck-in was not poissible either so we had to wait 5 hours.

Love it