Arzo Hotel Grand Lodge

We didn't try your breakfast

Your comfort room are not really clean and block as well.

The old towels

. Staffs are nice. Location is okay and not noisy at night.

The floor tiles are slippery it should be on the wall not down there. It's dangerous if you stay with toddler. There's no program on TV. The bed is comfortable but it's too highly situated and the washroom sink is unstable. Not fitted right.

Friendly staff, quiet area, decent wifi, hot water, comfortable bed, walkable from main attractions. I'd stay again.

All good.

Location

Bathroom uncomfortable smell

Very accessible to everything! Compound is safe.

The security of the place since it is a compound

Minimal issue since we were checked in at second floor only, but if it happens that we were placed on 3rd or 4th floor. Not okay for seniors.

Its very close to everything.

It looks clean but feels old

...

Trop de bruit, climatisation bruyante ( malheureusement comme beaucoup aux Philippines) mais en plus un toc toc permanent fait par les écoulements des eaux de condensat des autres climatiseurs . Cette eau,s'écoulant des climatiseurs installés au-dessus, tombe sur les carrosserie en tôle. Il suffirait de canaliser ces écoulements d'eau ce qui remédierait au problème.

It's near everywhere and the parking and safety

No elevator and bathroom should have door for the shower so it will not get wet on the other side. Some staff are accomodating

Accessible to malls, convince stores and restaurants

Rooms and services are outdated, not soundproof

panget

Staff have excellent service.

All the staff are excellent 😊

No phone and bathroom there’s a problem

Great two weeks stay. Weak Wi-Fi service inside the room. Limited english speaking channel on tv. Very good staff. Restaurant offers a variety of selection. Hard to locate by most grab taxi.

This an old hotel. There were cockroach present. There is not kettle to make my coffee and or tea. There is no available parking available for guests. Not convenient for persons with disabilities. I will never stay here again.

Close to all transport

Lots of cockroaches

property is hard to find. Eerie feeling

Idk

Excellent

A pleasant economical hotel, comfortable enough for a few days. No escalator though! Not ideal if you have a lot of luggage.

I like the hotel compound. We slept well at night since the compound itself is very silent.

nothing

Maganda naman yung place at room kaso lang po may amoy po yung pillow nila at hindi mabango yung room..Safe po at tahimik po na lugar.

Clean and big room and bathroom. Friendly staff

There is no lift, no hair dryer, no fridge, no phone so whenever we needed something we had to go down to the reception to ask. On arrival the bed sheet had blood stains so I put a "lavalava" on the bed to sleep. I was too tired to go down to the reception to ask for a new bed sheet. The location is a bit tricky, a lot of the taxi drivers or transportation we took didn't know where the place was.

Fair

Not advisable for family no heater net not properly working

Location and security

The toilet, we complain it on the staff that the cover will not keep open, but they said it’s like that, and all the toilet in the rooms are like that. It’s hard to use especially for men, need to hold the cover so you can pee.

I liked the one particular female staff who remembered me when I arrived. The staff was nice in general.

The flooded floors when it was raining heavily. The lobby where guests are supposed to gather before checking in was all flooded and slippery. The area outside the room was flooded as well due to the heavy rains. Poor roofing. Bathroom had a funky smell to it. There were small cockroaches that came out of the faucet when I turned it on. No trashcan inside the room itself. For the longest time that I have been booking in this hotel whenever I come home from abroad or whenever i go to manila, the blankets have always been ROUGH AND ITCHY to the skin. Did not like how I was charged for the whole day stay when I asked to be checked out late with FD staff saying I could pay P100 per hour after 12noon but I had to pay the whole day stay after 2pm. I stayed until 6:30pm only but I got charged the whole day stay for a late check out of only 6.5 hours.

Great place.. Good food . Very safe.

The location of this hotel is awesome. Close to the city center but at the same time isolated with its small backyard from the noise and rush of bussy streets.

The airconditioning was loud and we had a cockroach in our bathroom.

NOTHING!

Where do i start..Windows broken,sink cracked.No bedside tables,no fridge,no hair dryer,bed was so soft it was like sleeping on 4blankets.Room was about 2x2.No toilet facilities.4th floor NO LIFTS. Do not stay at this terrible place!

The only best thing they have are the staff who were all very accomodating, helpful and very corteous! My hats off to that! Very filipino!

The room was ok size, the bed was ok size too but the pillows case, pillows, bed sheets and towels they were very old and not suitable for use in a hotel such as this. The pictures in the website were absolutely deceiving. The blankets especially seems to be reaching the 'rotting' stage. Also, the location was quite hard to find especially I was relying on cabs. The sign outside/along the street could have been made bigger.

it was nice but there was no elevator

the staff if kind

the room

Location and staff

No elevator to 3rd floor I am 66years old stairs I found a little tiring

Bed

cockroaches

The staff was very friendly especially Sarah. She was so helpful and nice and we felt very welcome!

THE ROOM WAS FULL OF BUGS I GOT BITTEN THE FIRST NIGHT NOT MOSQUITOS HORIBLE GREEN BUGS THE SECOND NIGHT I GOTBITTEN EVERY WHERE I HAD TO COME BACK HOME THE PLACE IS DISGUSTING

VERY POOR DISGUSTING THERE WERER BUGS EVERY WHERE

My family are the one who stay in the hotel, they said place is clean, staff are friendly and the room is relaxing. The hotel is closer to restaurant and nearby places they visit. They plan of coming back again soon. Thanks

Safe place

No elevator

The staff were nice and approachable. The family room is big and clean.

There was an internet connection and kept telling the staff that we can't log in due to poor connection. Also, there was a very foul smell coming from the bathroom. There was also a leak after flushing.

They give me WiFi password but it doesn't work the internet very poor signal can't connect, and the tv has only 2channels, no outlet to charge the phone besides the bed.