Serene Villa 38

We originally booked Serene Villa 38 but were upgraded to the main Serene Villa, which was a very nice surprise. The room was beautiful and comfortable with a lovely classic-style design. Amazing balcony with a beautiful view overlooking the mountainous Kandy area. The pool area is also very scenic with a great view and relaxing atmosphere. There were no other guests during our stay so there was no breakfast buffet, but the staff brought us plenty of food with a nice variety of options and listened to our preferences. Staff was very nice, attentive and accommodating throughout our stay. The lift was undergoing maintenance at one point, which would have been difficult as we were on the fourth floor and my mother has arthritis, but they delayed the maintenance and allowed us to use it. Really appreciated them accommodating us like that. Room facilities were good overall. The property itself is very peaceful and relaxing. They accept cards before your stay, which was vital for me coming from Pakistan, as I have to show paid receipts of accommodation at the airport. We stayed for three days and had a very comfortable and enjoyable stay.

Location is quite isolated and on a slope, with not much to do within walking distance. You will need a car or another form of transport to get around the main areas of Kandy. Hot water takes several minutes to arrive, so initially we thought there wasn't any. We had to ask the staff and learned that you need to leave the water running for quite a while before it becomes hot. There was also no breakfast buffet because we were the only guests, although the staff did compensate well by bringing us plenty of food directly.

Excellent stuff they went above and beyond to help us. The hotel is nice and clean

Sehr freundliches und hilfsbereites Personal, schon vor der Anreise war das Team super zu erreichen und hat uns hilfreiche Tipps für die Zugbuchung und Anreise gegeben. Da wir mit dem Zug aus Ella nur bis Nanu Oya fahren konnten, wurde uns ein komfortabler PKW Transfer exklusiv organisiert (zusätzliche Kosten). Das Zimmer bot einen tollen Blick über Kandy. Der Roof Top Pool im Hauptgebäude ist sehr sehenswert. Das Frühstück als Buffet bot viel Abwechslung inkl. individuell zubereiteter Eiervarianten. Normaler Nescafe (typisch Sri Lanka) ist inklusive - auf Wunsch gibt es Cappuccino & Co (kostet dann eine kleine Extrazahlung).

Staff was incredibely helpful and friendly

Perfect location, room has good size and amenities are worthy. Food for breakfast is good and also location is super near of the city. Only 5 min by tuc-tuc.

Ci hanno fatto upgrade al Serene Kandy di fronte al Serene villa 38. Esperienza molto positiva. Personale splendido ed efficiente colazione ottima camera ampia e letto comodissimo. Fuori dalla confusione del centro. Consigliatissima qualità prezzo.

Moquette un pò sporca e tende del letto macchiate. Ma niente di così rilevante.

Welcome with smile from Shashikala and her accommodating for the room. Courtesies by all staff and good service.

TV viewing height which was blocking by the bed frame from sitting at bed head!!!

Localisation et jolie vue

Breakfast was great and the location was perfect.

Excellent place with a swimming pool across the road which was beautiful at sunset. Breakfast was a buffet with plenty of choice. The rooms and the living space we could use were absolutely stunning.

Nothing.

Brilliant location, very friendly helpful employees. Good breakfast/ food and nice pool area to relax in.

Nothing

Rooms are clean and comfortable, Staff is Helpful.

Très bel hôtel moderne et très bien pensé. Belle vue sur le lac. Personnel agréable.

Attention de ne pas faire payer la totalité du séjour lors du départ alors que vous avez réclamé une avance de 50% quelques semaines avant notre arrivée. Ce n'est pas terrible d'agir de cette façon! La carte du restaurant est à revoir. Le service au restaurant doit être plus rapide et essayez de servir tout le monde en même temps et non pas une assiette toutes les 10mn.

Ausgezeichnetes Preis/Leistungsverhältnis! Würde ich jederzeit wieder buchen! Mit dem TukTuk in 5min im Zentrum (zB beim Tempel)

nichts

Nous avons passé une nuit dans cet hôtel et avons été bien accueillis. La chambre était propre, la literie confortable et la climatisation fonctionnait parfaitement. Le petit-déjeuner inclus était correct.

En revanche, certains meubles mériteraient d’être rénovés, et l’hôtel étant un peu excentré, nous avons dû prendre un tuktuk pour nous déplacer.

מלון נהדר. חדרים מרווחים ונוחים.נוף מהמם מהמרפסת

ארוחת הבוקר והבריכה בבניין אחר.פחות נוח

Estaba perfecto, la habitación enorme, una ducha perfecta, que después de varios días son una ducha sin presión, llegamos aquí y era maravillosa. Está cerca del centro, como a 5min en tuktuk. El desayuno es perfecto, mucha cantidad.

Comfortable room with great views and great breakfast

The AC in the room was really noisy - the AC fan was stuck on high power with no way to turn it down. I asked house keeping, but it seems like the original AC remote has been replaced and the new one doesn't connect properly when changing the fan speed.

Desayuno buffet completo. 15 minutos andando llegar al centro. Habitaciones amplias confortables.

Las instalaciones y la amabilidad del personal

Había insectos muy pequeños

Was a mixed experience, overall nice hotel, good rooms. However our A/C leaked water and dripped down into the bed. The staff helped with a new room in the middle of the night, which sorted it out. It was not optimal, but the staff was very kind!

The new building the hotel has moved has city views but not lake view.

It had a nice breeze from the balcony, was clean, and had comfortable pillows

The Internet didn’t work at all after 10 PM. When I went to the front desk for help the kid who was working there was sleeping in a room. It took the guard 10 minutes to wake him up and the kid didn’t he speak a lick of English nor did he know anything about the internet. As a result I could book hotels or trains for the next day. Also, the shower takes about 10 minutes to get hot and the hotel doesn’t have a restaurant or bar, you must go to their sister hotel up the beach for that. This also made the hotel feel very empty

Everything was perfect!

Staff was great

To eat breakfast you need to go other building

The property is really nice with fine architecture. The food was great! We were about to dine outside the hotel, however we changed our mind after having lunch from the hotel.

The washroom was stinky and didn’t seem to have it air freshened. The sink was clogged and the bidet shower wasn’t working properly.

Totally excellent

Bathroom door not close

A new well appointed property with excellent staff. Mohammed and Chef Karu were particularly good. All other staff very responsive. A good view of Kandy from the balcony. Breakfast was great!

The entrance to the property was tricky due to its location at a sharp incline.