Hotel Cassendra

The room was insane. So spacious and the biggest bed ever. Also the bathroom was very new and the view from the room and hotel was amazing.

The shower can get very hot at any given time, so it switches from warm, to very hot (or very cold) in a second. Probably because of the use of solar energy, but be careful because it's very easy to get burned.

The surroundings were quiet

Breakfast was good, even with limited choice, Location was quiet high not easy if your have walking disability.But you do get a great view over the lake.

The bathroom needs cleaning, bit cramped. our first room was on the top floor. difficult if you have trouble with the stairs as there was no lifts. hardly any hot water when showering. had to ask for another room due the stairs, not so clean bathroom and no hot water when showering,

Very good location, and the view is stunning. We were welcomed bei Imantha and were in very good hands. He organized everything we needed and checked up on us. All in all, a very pleasant stay.

Excellent friendly staff Good location away from noise of Kandy but walking distance Comfortable beds Good shower

Very noisy at night from other guests sitting outside til very late - no sleep first night. Lots of noise from room upstairs also Bedding and towels frayed and old, with holes in bedding Steep walk uphill, we managed but others may find challenging but tuk tuks available from town

We had an absolutely wonderful time in Kandy tonight! From the moment we walked in, the staff went above and beyond—the service was genuinely warm, attentive, and made us feel right at home. The food was exceptionally good, packed with fantastic flavors and clearly prepared with care. Everything about the experience exceeded our expectations. A must-visit if you are ever in the area!"

The staff were great, especially Imantha, Dilrukshi and Pathum, who provided professional and friendly service. The hotel location is perfect, with good views and easy access to the main city area. Overall, I am satisfied with the hotel facilities. And the food is at a satisfactory level.

The staff, Imantha and all the others, were amazing. Truly looked after us.

Stay at hotel Cassendra was a really good experience. From the check-in to check-out the staff was very welcoming and friendly. The dinner and the breakfast was awesome. Would like to specially mention Imantha at front desk and Pathum who served as meals, who were attending and fullfilling our needs. I would reccommend this place to anyone who is looking for a calm & friendly stay in Kandy.

Big bedroom and comfortable bed.

No lift however the staff helps you bring your suitcases up and down. Location up hill, need tuk tuk especially at night.

The location is ideal.

No amenities provided. Bedsheet was torn and wasn’t changed despite making up the room for 3 days.

I stayed at this hotel on a mountain last night. It has fantastic views. There is a restaurant and outdoor balconies. The room is very clean. The bathroom is fully‑equipped with brand‑new facilities. The hotel is spotlessly clean and very quiet.specially thanks to Mr.Imantha

Staff were very attentive .Nicest hotel I've stayed in so far in sri lanka.Room was exceptional .Chef greeted us at every meal .Breakfast was beautiful

Nothing to complain about.

Good location and great view and affordable price.

No mention

Все отлично

Нет

Geweldige locatie en heel aardig personeel! Met name Dilrukshi en Darshana hebben ons verblijf echt top gemaakt! De kamer was ook heel mooi, echt een enorm bed dat we graag thuis zouden willen hebben :)

The hotel was perfect and has all comfort ! Miss Dilrukshi help is Kindly with all our needs! Dinner and breakfast also good!

Spacious room and clean.the service is excellent especially Imantha and Darshana attended immediately to any issues .and food also reasonably good.

It's very calm and quite and very clean. We had a great stay at this hotel

Great location, room good size for two, small balcony gave a sense of space. Very friendly staff - front desk Dilrukshi very welcoming and helpful - thanks

Nothing to note here

EXCELLENT SERVICE SPARKLING CLEAN ROOMS AND COMFY BED

ROOM SERVICE

L’hôtel était très confortable, bien situé de plus, la réceptionniste Dilrukshi ainsi que le personnel d’étage Kasun, était très à l’écoute et sympathique, merci à eu :)

Big thank to dilruksho, imandha, patio and all the staff!

Imandha Sewwandi 小哥很热情，帮我们打电话核实车次，所有的服务员都很热情，住宿环境也很好！

Hotel Cassandra is clean, comfortable, and well maintained. The service was excellent, and Ms. Dirukshi was especially friendly and helpful throughout our stay. We had a pleasant experience and would definitely recommend this hotel.

Everything was good at staying in this hotel it was very clean and with good view also the staff very helpful ms Dilrukshi (Receptionist) helped me with everything all thanks to her with all other staff members

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Its located on a elevated area in the heart of Kandy town surrounded by many other beautiful properties. I arrived late and Dilrukshi at the front dest was very helpful. Room was very cosy. Bathroom was clean. Everything worked well. Exceeded my expectations. I would say good value for money.

Очень приветливый персонал

За стеной всю ночь гудело оборудование кондиционеров

lmandha 직원은 매우 훌륭했어요 가격대비 숙소 턴디션 매우좋음

아침식사 재료관리 신선도유지 필요

Cleanliness, friendly staff and facilities.

The best thing about the property is the staff are incredible who are always willing to ensure your needs are taken care. Pathum went above and beyond to make the stay comfortable. I was working remote and he stepped up to ensure that the internet connectivity was perfect to taking meetings. I would recommend this place to anyone. Clean and spacious.

There is no elevator but I did not mind climbing the stairs.

We really liked the location and facilties provided by Cassendra Hotel. Staff provided a really good service specially Imantha and Pathum. Food was delicious. We really liked our stay.

Nothing

Super stay, good property and amazing staff Special mention to Imantha, Kasun & Pathum Always ready to assist and smile on the face Great hospitality!

NA

Had a great stay at Cassandra for July. The rooms were very comfortable and the stay was pleasent for us. Mr Imatha Pathun was very helpful with all our queries and went above and beyond to help us. Would highly recommend.

We had a delightful stay at Cassendra Hotel Kandy, made especially memorable by the outstanding service of Mr. Pathum Ashen. Pathum exemplified exceptional hospitality throughout our visit. He was consistently courteous, composed, and highly professional, with a genuine attentiveness that enhanced every interaction. His warm demeanor, readiness to assist, and ability to anticipate our needs ensured that we felt both comfortable and well cared for at all times.

Excellent breakfast buffet. Friendly staff. Very comfortable bed.

Everything was great.

Myself and friends had a very pleasant stay at the hotel. It was well cleaned and tidy. The staffs were very much friendly and hosted us with warm welcome. A special appreciation to Dilrushy for her remarkable service and prompt response.

I had a wonderful two night stay in Hotel Cassendra and the staff was super nice to me, especially Dilrukshi who spared no effort to make sure my stay was as pleasant as possible.

It was a nice stay, Imantha and Pathum were very helpful and welcoming.

Belle chambre avec vue sur Kandy. Propre avec une grande douche et un grand lavabo. Les lits étaient propres et confortables. Le personnel, notamment Dilrukshi et Kasun, a été très accueillant et nous a bien conseillés lorsque nous avons eu des questions. La TV possède une grande variété de chaînes de télévision, notamment britannique et américain.

Pensez à prendre des adaptateurs UK ou impériales car les chambres ne sont pas dotées de prises universelles. Dommage que la TV ne possède pas youtube.

Nice hotel at the very top of Kandy, I probably should have looked into the location more. It was a beautiful place to be but made Kandy really only reachable but Tuk Tuk, only a 15 minute walk to town but it is straight up and down a hill.

The property was well maintained, clean and the staff were very friendly. The rooms were exactly the way they are shown on the photos.

Though it was not much of a hassle for us, the property does not have a lift. Elderly people might find it difficult to climb the stairs.

We had a wonderful stay at Cassendra hotel. The rooms were clean, comfortable, and well maintained, and the overall atmosphere was relaxing. The staff were friendly and always willing to help. A special thanks to Dilrukshi at the reception for her exceptional hospitality. She was welcoming, professional, and very helpful throughout our stay. She made the check-in process smooth and was always ready to assist with any questions or requests, making our experience even more enjoyable.

Cleanness and quiet environment

Nothing

I loved the hotel with its magnificent view, also it's clean, comfy and the staff is very welcoming and responded to our needs, a special thanks to Imatha who served us always with a smile. For breakfast you can choose between Srilankan and English one, they were both delicious. I think you def need a car or tuktok to arrive there, because it's steep and 7-10 far from downtown with car.

Everything was ok

All good 😊👍

Nothing

Beautiful place.

Breakfast was served cold.

Vistas increíble. Limpio

Very clean, good food and staff are really friendly especially Dilrukshi, Pathum and Imantha.

Really clean, good location, good restaurant, and Dilrukshi was very helpful with everything!!

Nothing

Excellent rooms

Bit far from centre

Everything. The location, service, cleanliness and beautiful room.

The AC is low

Room was very spacious. Staff was very convenient. Breakfast was delicious.

Nothing

The staff were exceptionally friendly and welcoming. I checked in around midnight, and despite the late hour, they were waiting for me and gave me a very warm welcome. The food was also delicious and enjoyable.

Nada, muy mala experiencia.

La habitación estaba en el sótano del hotel había que salir del hotel para poder llegar, habían bichos en la habitación. Ruidosa como si no tuviera paredes. El servicio a la habitación pésimo. Después de tres horas preferí cambiarme a otro hotel. No es 4 estrellas, hay hoteles más baratos y bastante mejores. Pagué por absolutamente nada, ni disculpas dieron. La peor experiencia de Sri Lanka.

L’hôtel est situé dans les hauteurs de Kandy, au calme. Le personnel est adorable. La chambre était correcte et le petit déjeuner correct également.

Location and room.

They didn't provide driver accommodation even some of the rooms were empty no people. So i spend separately money for driver accommodation .

Everything

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Staff was great specially chameer

Very friendly and excellent service by the staff members, especially the service provided by Chameera, Dilrukshi and Piyumi has to be highlighted. The food and its presentation was excellent. Overall, it was a very nice stay at Cassendra hotel.

None.

The location was awesome. Clean and good facilities. Things were exactly similar to what is shown in the pictures. Supportive staffs. Always responsive and helping with various matters. Specially Chameera was very approachable and helping out with various matters. Thanks everyone for Making this Stay nice.

location and friendly staff

none at all

It was delicious breakfast & relax in location..

Dilrukshi

Dilrukshi

Large room & comfy bed. Price ok.

Mould on the bedroom wall and bathroom ceiling. Location different from Booking.com map so further out of town than appears on the map. Add on breakfast expensive compared to other accommodation in the vacinity. No alcohol available in hotel. Did not address reported maintenance item (safe not working) during our stay. Would not provide ice when requested (9:45pm) Very steep road to access property.

Very big rooms with a beautiful view. The rooms are quiet, the bed was huge and the staff are especially kind and helpful. Thank you to Dilreekshi and Chameera for all their help and attentiveness.