Parrotel Lagoon Waterpark Resort

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The staff was friendly especially Ms.Aya she was daily following up with me asking if i need anything.

What did you like about the property? What made our stay at Parrotel Lagoon Waterpark Resort truly special was not only the hotel itself, but especially the people working there. From the first day until the very last moment of our holiday, we felt welcomed, cared for, and genuinely comfortable. The atmosphere created by the staff was incredibly warm and friendly, almost like being part of a family rather than simply being hotel guests. First of all, we would especially like to mention Aya. She was absolutely one of the most important reasons why our stay was so enjoyable. From the very first seconds of our trip until the final minutes before leaving, Aya was always there whenever we needed anything. We could reach her whenever we had a question, request, or small problem, and she always responded with kindness, patience, professionalism, and genuine care. Aya did not simply perform her job; she made us feel personally looked after. She always tried to find a solution, followed up on our requests, and made sure that we were comfortable. Her communication was excellent, and her positive attitude never changed throughout the entire stay. We sincerely hope that the management recognizes how valuable she is because employees like Aya can completely change a guest’s impression of a hotel. Her manager should genuinely be proud to have her on the team. We are extremely grateful to her and can honestly say that our holiday would not have felt the same without her. However, we also want to emphasize that Aya was part of a wider team that created a wonderful atmosphere throughout the resort. Almost everywhere we went, we met staff members who were smiling, helpful, friendly, and welcoming. The lifeguards around the pools and waterpark were attentive, responsible, and at the same time very friendly. They made us feel safe without making the atmosphere feel strict or uncomfortable.

What didn’t you like about the property? Although our overall experience was very positive, there are a few areas where we believe the hotel could improve. The main point for us was the food. We felt that the quality of the meals was not always at the same level as the rest of the hotel experience. There was a reasonable selection, but in terms of taste, freshness, consistency, and variety, we expected a little more. Some meals were enjoyable, while others felt quite average. We believe that with better quality control, slightly more variety, and stronger attention to presentation and taste, the dining experience could improve significantly. Another area that could be improved is cleanliness. We would not describe the hotel as dirty, but we did feel that some areas could receive more detailed and consistent attention. In certain moments, especially in shared areas and some housekeeping details, we noticed that a little more care would have made the experience feel more polished and comfortable. We want to emphasize that these comments are meant constructively. The staff themselves were extremely friendly, helpful, and hardworking, and our comments regarding cleanliness are more about overall standards and consistency rather than the attitude of the employees. Considering the price of the stay, we still think the hotel provides very good value for money. The positive atmosphere, the friendliness of the staff, the waterpark facilities, and especially the support we received from Aya made the overall experience much better. If the hotel improves the food quality and pays slightly more attention to cleaning standards, we believe the overall experience could become much stronger and the hotel could reach a noticeably higher level.

Personalet var så søde. Yussef fra receptionen og alle livvagter ved poolen var så søde ( yussef,yasser, Ali,

Rengøring kunne godt blive bedre.

The pool , the restaurant, aqua park , everything was amazing we have pass a great time .

Nothing

الفندق كله تمام واقامه جيده جدا وشكر خاص للاستاذ محمود في الريسبشن

Ingenting

Alt kunne have været bedre især rengøringen og maden

Nothing that we liked it’s 1 or 2 stars hotel

Dirty. Unprofessional staff specially towels center We watched him air reusing towels that was returned by guests after been used and he refold them and give back to other guests Hotel was so dirty lake of help. Life guard on the phone all the time not doing there job. Waiter doesn’t go around asking if you would like to drink anything just because you don’t look English. We received our room with dirty floor very dirty towels. hair everywhere dirty bedsheets we had to ask for water bottles and clean towels and off course we paid the guy because he made us feel like he is doing us big favors. We tried to check out the same day of arriving but booking off course said not refundable. The little store next to the pool that sells swimming gear and cloth the guy is not Egyptian he is Arb he discriminates against my son and my wife he was cursing Egypt and Egyptian football ( soccer ) players my wife and I filed complaints against him at the front desk to Wael the manager off course nothing happened it’s expected. We don’t care about the bad food they serve we eat out most of the time. Overall the hotel is not even 3 stars search the reviews first don’t do the same mistake that I’ve done.

בית מלון מלוכלך ישן . ריח מגעיל אוכל לא טעים אין מבחר

اشكر طاقم الاستقبال خصوصا الموظف يوسف الذي تعاون معنا ولبى متطلباتنا في اوقات مختلفة ومتعاون ويساعد في التعليمات والنصائح انصح بالتعامل معه

التعامل بالقيمة للفرد وليس كعائلة خصوصا احتساب الطفل بعمر 12 سنة كبالغ وهذا غير منطقي يجب تغيير هذه السياسة للمزيد من الزيارات

I enjoud alot my stay in the hotel with speacial regards to the reception and the managers.

Nothing

الطاقم يتعامل باحترافية و بشكل ودود الأكل لذيذ ومتنوع كل يوم المسابح والأكوا ممتعة جدا شكر خاص لمستر أحمد الحديدي في الريسبشن على اهتمامه بكل التفاصيل وتلبية الطلبات إن شاء الله أرجع تاني مع عائلتي الصيف الجاي

تقريبا كل شيء أعجبني

Only the aqua park side of it

The food was not the best and it was the same thing every day not much variety

اخص بالشكر مسئولين خدمة النزلاء الانسه آيه الاستاذ احمد الحديدي

لا يوجد

الرسيبشن ناس محترمه واللوبي كويس الاكوا كويسه بس بعيده و حمامات السباحه كويسه والاكل كويس فوق المتوسط

النظافه في الغرف صفر والمرافق متهالكه وغير نظيفه وفي حشرات

رغم اقامتي العام الماضي إلا أن هناك اختلاف كبير جدا للأفضل من بدايه مس ايه مسئولة دائمة لتلبية كل رغباتنا وكذلك مستر ابانوب ومستر احمد الحديدي ومستر احمد المصري في الريسبشن وكذلك مسئول المطعم الإيطالي مستر عبدالله والشيف عشري بجد انصح الجميع ان يقضي الاقامه لان اصبح هناك اختلاف كبير وده ظاهر من البدايه ولا انسي محمد واصل في البار

الضغط علي موظفي البار عدد قليل

The staff was adorable Pools and water games were great The room cleanliness was great Special thanks to miss aya for her great hospitality and help all the time, she was really great

Almost nothing

الفندق كويس جدا والطاقم ممتاز ومهتمين بالضيوف والمتابعة الدائمة من التيم المسؤول عن ضيوف بوكينج استاذة آية واستاذ ابانوب

الفندق بعيد عن البحر الاتوبيسات متوفرة كل ساعة من الفندق ومن البحر للفندق لكنى كنت افضل لو الفندق على البحر

إقامة ممتازة وشكر خاص لكل فريق العمل و المطاعم و شكر خاص الى ا/ ابنود فى الاستقبال و المعاملة الممتازة بصراحة تطور فى كل شئ واحترام فعلا كنت سعيد جدا أنا و أسرتي هذه المرة شكرا جدا

لا يوجد شئ

بجد كل شئ كان بيرفيكت طاقم العمل والاكل والخدمات زالمكان زكغل حاجة

تعامل ممتاز وراقى

طعم الاكل ولكن تم الحل

Big rooms and good view

الاكل سيىء جدا ، الاستقبال وخدمة العملاء اقل من المستوى

The rooms were spacious and some staff were friendly

The drinks were awful and food wasn’t great! Be prepared to be charged for every single thing not included. Prices vary from person to person and day to day.

Room and Aqua Park

Snaks and beverage in bars

الفندق جميل ونضيف والغرف مجدده وواسعه والاكوا بارك جميله وممتعه للكبار والاطفال والحفلات المسائية جميله جداً ومسليه

Large green area with a lake, and no mosquitoes. Polite staff. Nice view from the room. Many swimming pools. Большая зелёная территория с озером, при этом нет комаров. Вежливый персонал. Вид из номера. Много бассейнов.

Old room and furniture. No hot water in the evening. Limited and repetitive food selection. Water is only available from dispensers in the dining area and bars. The coffee is not good. No fruit plate was provided upon arrival, unlike in other hotels.Старый номер и мебель в нём. Вечером нет горячей воды в номере. Скудный выбор еды, повторяющейся при этом. Вода только на разлив в столовой и барах. Кофе невкусный. Не принесли тарелку с фруктами при заезде, как это принято в других отелях.

The staff were very friendly and always went out of their way for us. Always happy to see us and talk to us. Special thank you to the staff around the pool (Mufasa) and all of the guys serving us from the bar. They were kept very busy with us because the cup sizes are very small so the drink orders had to be huge. The waterpark was good fun and also the rooms were a decent size (we did have to get the electrics repaired at the start but after it was smooth sailing. There are lots of excursions available at the hotel, they prefer to use Sun Tours as they are fully insured. We used that tour operator for the Dolphins, Dessert Safari, and white island boat trip. All very worth doing. There are other operators walking around in the grounds. I booked the diving with Timo which was also very good and would recommend.

The internet is absolutely shocking at this place. Good in reception but that is about it. There was no good way to contact your family and friends in other rooms and also find the kids if they are off playing. This I would say needs urgent attention. There are a lot of pigeons around the hotel, and there are a lot of bird droppings, though more problematic were the baby pigeons falling out of the roof ledges where there are nests and us having to dispose of them as they'd died. Spikes around the hotel would solve this. The food was a bit samey samey and the main dining hall is a bit of a crazy free for all. Many Russian people pushing in front of you. However there is a smaller dining area that is a lot more peaceful and civilised though the choice is less. The food could be improved really though it is doable. Last thing is the size of the cups and the quality of the alcohol. Seems the alcohol is very watered down and found we could drink silly amounts without it doing much, plus the cup sizes are tiny. I found myself ordering 4 drinks at a time which would equate to around 1/2 a pint. People were buying cups from the shop which costs £5 per cup. The shops are crazily overpriced too. If you need anything, get it from outside and bring it in.

جيد جدا يرتقى لما قبل الممتاز

The food was terrible No water for showers toilets to brush your teeth

The staff very rude paid 3 times to get a bed

Крайне разочарованы проживанием в этом отеле. С самого начала столкнулись с грязью и поломанной мебелью. Номера старые, убитые, везде волосы, ощущение полной антисанитарии. Шкафчики держатся буквально «на честном слове». Постель при заселении пахла потом, что просто недопустимо для отеля. Еда в ресторане невкусная и однообразная. Отдельная история — бар. Бармены реагируют только тогда, когда видят деньги. Пока не заплатили — нас просто игнорировали, даже не слушали, какие коктейли мы заказываем. После оплаты пару раз принесли напитки, угощали, а затем снова перестали обращать внимание — бармен даже не смотрел в нашу сторону. Алкоголь крайне низкого качества — создаётся впечатление, что виски и ром разбавлены до 10–12 градусов, пить это неприятно и небезопасно. Общее впечатление — грязь, равнодушие персонала и полное несоответствие нормальному уровню сервиса. Категорически не рекомендую. Если хотите испортить себе отдых — вам сюда.

Sıcak havuz, mekan otelin yapısı guzel recepsıyon Mohamed cok kotu.

Servis garsonlar berbat. Booking bizim gece gırısımıze tamam derken resepsiyon bizi gece lobide yatırdı. Mohammed bizi bebegımızle ortada bıraktı odası olmasına ragmen.otelın yemekleri berbat. Ac kalıyorsunuz. Turk gecesi gibi Bı gece guzeldı orda doyduk. Baharatlı ve yaglı yemekler.ıcecekler berbat asıtsız kola VS. Hep aynı meyve suyu. Su 4 dolar. Denız cok uzak ve kotu giremezsiniz.

الاكوا بارك

تيم الانميشن سئ ومزعجين

This is the third time we’ve been, mohamad is amazing and always helpful. Has sun loungers and towels ready every day for us. Makes sure we always have drinks and everything we need. Very helpful and makes it a lovely experience for us all :)

The hotel is amazing very nice staff very pleasing and yousef is a very nice and sexy man and we will be back soon amazing experiance

I'd like to express my deepest appreciation to lifeguard Mohamed, who works at the pool. He's incredibly helpful, always friendly, and always smiling. He professionally ensures the safety and comfort of everyone using the pool. His warmth and positive attitude make every visit to the pool a pleasure. Mohamed is a true gem—make you want to come back! Thank you, thank you Mohamed, for your work🙏❤️

Старый отель, далеко от моря.

First of all, I am not a picky person. I only care about the basic things. However, in this hotel, I would say even the basics are missing. I truly don’t understand how it has such high ratings – they really mislead people. Realistically, even for someone who isn’t demanding, this hotel deserves no more than 3 stars. On a scale from 1 to 10, I would give it 6–7, and that’s for a non-picky guest. The only genuinely good thing was the room – renovated, clean, and comfortable, but we had to pay extra for it upon arrival. I don’t know what the other rooms look like. Everything else is a disappointment. The sea is cold at the end of November, the pools are not heated, beer is often unavailable, and the bartenders seem unmotivated. After 12 PM alcohol becomes paid despite the hotel being “all inclusive.” This is the first time I see something like this – if you offer an all-inclusive service, why is everything limited? It seems like there isn’t a single European manager who understands what tourists actually need. Everything is always lacking – a bit here, a bit there, but never enough. For example, how hard is it to provide popcorn? It costs almost nothing, even in Europe, and should be included here. But nobody cares. Even some simple snacks next to basic alcohol would already make a big difference. The evening shows are very poor – just a small stage and a few chairs. Only around 15 people sit down, others just walk by because there is nothing interesting to watch. After midnight the beer becomes paid, there are no snacks, and the food selection is extremely limited. Yes, sometimes there are a few hot dishes, but far from what you expect. When you think about it, even the 7 out of 10 rating feels too high. There is one positive thing – at night they actually serve food, not just sandwiches with cheap cheese, but real leftovers from dinner. So even at midnight you can find roasted chicken or other dishes. But besides that, everything else is very weak. I can say that even for someone who isn’t picky, this hotel is poor. I don’t recommend it to anyone. It’s a shame the rating is so misleading. I’ve travelled a lot and have plenty to compare with. Sorry, but this is my honest opinion.

• Some of the food was good, though not all of it (breakfast was the most disappointing). • Pool area had a nice vibe, music, and plenty of sunbeds. • Some staff were friendly and welcoming. • Free shuttle to the beach.

• Room was dirty—bathroom and bed sheets had stains, shower grimy. • Some staff lacked boundaries. • Rooms are outdated and need renovation. • Check-in was frustrating—staff claimed we hadn’t paid, and we had to wait around 40 minutes before getting our room. • Pool towels were stained. • Alcohol was watered down. • Wi-Fi was very weak everywhere, especially in the room. • Overall, not good value for money.

Cozy and internet everywhere and amazing aqua park

Nothing

The staff were very good - sometimes

Food was very bad. Not for the English tourists. Also, it is definitely not a 5 star more like a 3 star

I'd like to express my deepest appreciation to lifeguard Mohamed, who works at the pool. He's incredibly helpful, always friendly, and always smiling. He professionally ensures the safety and comfort of everyone using the pool. His warmth and positive attitude make every visit to the pool a pleasure. Mohamed is a true gem—ohhh and ahh, make you want to come back! Thank you, thank you Mohamed, for your work🙏❤️

Aqua park güzel

Currently staying here and having great time. Mohammed the lifeguard at the pool by the snack bar is amazing. Made us feel so welcome and very friendly. Ahmed the barman at the snackbar is also very friendly and makes great drinks x

The worst holiday I’ve ever been on. I looked to stay at a different hotel on the second day and unfortunately it was fully booked so we had to stay in this awful place. Massive resort but half of it is abandoned and empty. 31 water slides?? More like 9. No matter how much bug spray you put on you’ll still be covered in bites. The food is a solid 3/10. The rooms are awful. Told reception our curtain was broken and they said they would send someone to fix it yet days later unfixed. Cold showers. The entertainment is so loud and can be heard throughout the resort and doesn’t stop until around 11:30pm and then live music until 1/2am. So no sleep was had. The staff are 99% men. If you don’t tip them they won’t bother getting you drinks even if you ask nicely. The whole place is extremely dated. Also having to pay for the Italian restaurant even though the food was awful and same food you get in the buffet? WiFi doesn’t work properly either. Genuinely thought we were going to have a nice relaxing holiday in a 5 star hotel and we’ve had the worst time. Other hotel fully booked so couldn’t move there and the flights home were way too expensive. Couldn’t wait to leave. The cleaners were awful too. No cleaning was done in the rooms they only emptied your bins. Would never ever come here again.

The hotel is very dated. The room all need updating. Europeans eat in a separate restaurant to the Russians but the food is pretty much the same. The food was very repetitive and always luke warm or cold. Not all Europeans live on chips and chicken but that's what's offered nearly everyday. The porridge at breakfast looked like it wasn't cooked. The only thing that made the holiday was the staff who were always helpful and happy.

Had a fantastic time , special thank you to Mario on the entertainment team , made our stay so fun and extra special, the kids had a great time and everyone was so accommodating and helpful , can't thank you all enough for a perfect winter break , see you soooon

We wanted to take a moment to highly commend Abdullah for the phenomenal service he provided during our recent dinners. Every time we visited, he looked after both my friend and me with genuine care and enthusiasm. His professionalism and friendly demeanor truly enhanced our entire experience. We especially appreciated his communication—his English is absolutely 10/10, making ordering and conversation seamless and enjoyable. It made a real difference in how much we enjoyed our time here. Thank you, Abdullah, for always making us feel so welcome!

Great hotel. Room a bit dated and bathrooms need updating too. Staff here are fabulous, they can not do enough. Ahmed in the restaurant and by the pool. great and the pool waiter, Besho... Was amazing. Thank you Besho for your fabulous service and the icecream too!!

Amazing stay with my kids. Great time of the year for taking plenty of sunshine and pool fun in June. Nice big bedroom however bathroom was bit dated. Repetitive food but the quality was good.Their staff was so welcoming in the restaurant always getting table ready for us. Night entertainment was okay. Their outdoor kids pools used to be dirty at times. We had to tell staff to clean it. Kid’s loved spending time in the pool. Pool side bar was also good with plenty of drinks and some snack options most of the time. They need more life guards as there were some incidents during our stay. Ahmed Hadidi was very accommodating when we paid for late check he extended it further so we could check out closer to our departure time. We were able to use all the facilities in that time including meal. 🙂

Abdullah is so professional and I have seen him welcome everybody and chat to the guests as well as us . He knows how to take care of customers very well. His English is very good , he came just to our table like 3 times to make sure we were okay and has also advised us which places we could visit in Sharm. Overall my visit has been amazing here. People are so friendly. I would highly recommend

Absolutely amazing holiday and I can't thank yousef enough for being amazing with our family by the pool . There are so many amazing people who work so hard here . Abdullah in the English restaurant was an incredible man as well. The staff here make the hotel . The entertainment in the hotel is great, they are all amazing with the kids . Walid in the lobby bar is an incredible funny man who really attended mine and my sons every need. Thank you so much to everyone for making my holiday one to remember ❤️

this place is beautiful i had a great stay at the hotel abdula and yousef where amazing and kind they made my stay even better

We had a wonderful stay at the Parrotel lagoon. There are wonderful staff that make the trip Special. Including Yousef, Abdullah, Rizk, Ahmed and the housekeeper for room 1114. They really looked after us. Thank you, we will be back!

I thought the staff were fantastic. The hotel and room were fine. I thought the food was dreadful. Having paid for all inclusive, l thought being asked to pay extra for fruit juice and ice cream was terrible. Also l got back about 10.00pm from an excursion, there was no food served after 9.30pm, this has never happened to me before on an all inclusive package

Food good and sho and animashan and mika very good very good sho and room and hotel like animashan and eat and hotel and shoo

Landed after midnight and could n t get a drink from the bar.We were put in a dirty room.It overlooked the main highway opposite the speed bumps where wagon brakes screeched all night. At the welcome meeting ,we were offered two upgraded rooms and we picked one with a bath and two showers overlooking the kids pools.The guests were mostly Russian and arabs.not many Europeans. The restaurant was very big and there was a good selection of food available. We were later invited to a smaller one which was mainly used by Europeans. The staff were very good and helpfull.Waiters constantly served drinks with a smile.Room cleaners worked very hard.The rooms were in need of refurbishment and the bathrooms were really poor.Pools were good with many lifeguards,Kids had their own seperate pools.Water park was big and had a snack bar but did nt serve beer.The beach was at a sister hotel and a coach drives there and back all day.Beach had shallow water but was rocky and footwear is advsed.A long pier took you to deep water for swimming. The guest coordinator, Lucy was lovely and with her lady assistant, sorted out problems and gave advice,They worked long hours and were always on hand to help.The hotel has many bars serving spirits,cocktails, beer, wine and soft drinks.They only have small glasses and I d advise you to bring your own large plastic glasses.There are many cracked and broken floor tiles and some of the stairs are filthy.A deep clean is required.Loud boom boom music gets played all day round the pool.They are also in the planes flight path and a plane passes over every 10 minutes day and night.100 m above you.

Just back from a lovely weeks stay here. The hotel was lovely and the staff very friendly and go above and beyond to make your stay the best. The room was perfect and although I didn’t get his name, the guy doing our rooms would make up beautiful towel features and with flowers, and the food I had was all lovely especially the omelettes they make for you every morning. The rum cocktails were delicious too 😊 at the pool bar Eslan would happily fill mine and my mums large cups we took with us saving a few trips and always a lovely friendly smile 😁 there is a lovely guy who goes around and will take your order if you preferred to stay where you were though and also Ali in the bar in main restaurant was lovely and friendly too and helped me and my mum get milk for our room. Also lifeguard Achmed and another whose name I didn’t get would go above and beyond saving our loungers and getting the towels and when my mum fell by the pool they were as quick as a flash to help and do first aid on her knee. I can’t big the staff up enough 😊 the weather was beautiful too at 30 degrees all week. Can’t fault anything about hotel and staff 😁 absolutely loved the place 😁

Just back from a fabulous holiday at the parrotel lagoon Check in was easy and our deluxe room was perfect Lucy guest relations is lovely and very helpful even making sure we had a cake delivered to our room and a reservation at the Italian restaurant with a table covered with flowers another cake and singing waiters for our 30th anniversary Abdullah restaurant manager premium lagoon restaurant always welcomed with a smile giving excellent customer service to everyone in a charming way Ibrahim in the executive lounge makes the best drinks and all delivered with a cheeky grin And finally our thanks to saeed whose smile certainly brightens up the whole of Egypt Working hard every day but still taking time to ensure you were having a good time

Best hotel. Really enjoyed our stay here. Staff and entertainment are so friendly especially Mario and very helpful. Water park on sight is amazing and the beach. Waiter Mohamed is so friendly and helpful every time the beach is a short bus ride included in your stay. Absolutely amazing

My family and I arrived on the 31st of October for 10nights. We were amazed at how welcoming the staff are and how they made us feel comfortable. While the rooms are dated and could do with lots of work, they were liveable and the beds were super comfy. Evening entertainment was quite repetitive but we expected that for the time of the year and once we were in our room the noise level was non existent. Lagoon resort isn’t walking distance to amenities but within a 10min taxi ride away and well worth the visit. The hotel has a small onsite shop, many pools and restaurants and seating areas if you just wanted to chill. The atmosphere is great and so relaxing, the grounds were cleaned daily and looked fantastic. Our visit was made extra special by a few members of staff but I have to give a massive shout out to FATHY, ABDUL and MOSTAFA, you guys really made our holiday and we are so grateful. We had such a fab holiday, great value for money. Loads to do and see outside of the hotel too especially SOHO SQ and NAAMA BAY. If we ever return to Egypt we will come back to parrotel lagoon 100%. Don’t be put off by bad reviews.

Yousef is absolutely amazing. Always happy to help and amazing customer service. Never had to go to the bar. Want to take him back home with us

Had a fantastic experience at this hotel pool bar staff where amazing very helpful and drink flowing constantly…YOUSEF top class

Stayed at this hotel, wasn’t sure to start but as time went on could not fault. Good value for money Rooms basic need good update. However staff override this, all staff above and beyond. Pool barman Yousef top man and made out stay 5*, friendly and pleasure to speak with.

We've been to Egypt a few times and decided to try parrotel lagoon resort following a great all inclusive deal for a family of 6, which was for 2 weeks. The staff on our first day/night were very welcoming and this followed throughout our whole stay. Our poolside barmen Yousef had our drinks flowing on the daily, top man, very friendly and easy to get on with. The life gaurds, bar staff, kitchen staff were also very friendly and couldnt do enough for us, thank you for making our stay enjoyable. We came here for the sun and to chill but did manage to.get into SOHO SQUARE where we had a lovely meal at the English Bar 'The Queen Vic' also did the ice bar which i wanted to do in London which was an experience. There is alot to do if you want to venture out, we've been here only last year twice so wed done most of it anyway. The only thing that ruined it slightly is the mozi's, but theyre mainly in the lobby so avoided sitting in there to much. Until next time Egypt 🇪🇬

Great hotel nice view and comfortable room good food good and sho and mahmoud animeshen very good and bar and clad and sho

Lovelly hotel had an amazing week here. Quick transfer from the airport. Staff are friendly and helpful. The aqua park is good fun with a wide array of slides for all ages. The wifi is for the most park good but can drop off in rooms. The re stocking of toilet rolls and towels was a bit poor but those are the only negatives I had. The food was great and always had a different option. The pools are a good temperature.

Stayed for 7 days and had the best time the staff here are fantastic, they are all so polite friendly and welcoming and make a big deal of making kids have fun and feel at ease.. And by far our favourite staff member was the bar manager Besho Namer who made the holiday extra special from the moment we arrived he made it his goal to make sure we had the best time. He was always doing rounds making sure myself wife and kids had drinks and if he saw me at the bar he would send me back to my seat and personally bring them absolute amazing guy thank you

Yousef at the main pool is fab he plays and interacts with the kids and makes sure you are looked after he doesn’t expect anything from you!! Highly recommend the hotel and the staff tell yousef Louise said hi 👋

Staff were really friendly and helpful and the waterpark was close by and easily accessible,pool was big and towels were always available

Bedding was dirty and smelt sweaty, towels in room wasn't always enough

Lucy the UK rep was awesome

Rooms could do with refurb

لم يعجبني شيئ الفندق ليس نظيف والغرف ليست نظيفه الريسبشن ليس نظيف طاقم الاستقبال ليسو بجيدين سوء الاستقبال عمال النظافه ليسو بجيدين الغرف دائما متسخه لا يوجد مناشف على مدار يومين لم يكن ليدهم مناشف لا يوجد ماء ساخن والماء ضعيفه جدا جدا الحمام يصبح بركة سباحه بعد الاستحمام فريق الفعاليات ضعيف فوق ما تتصورون لا يوجد ترفيهات ولا برامج في اليل كان كل شيئ ممل للغايه العاملين في البار يعملون من دون شغف عند البركه لا يسالون اذا انت محتاج لشيئ الفندق بعيد في منطقه مقطوعه لا يوجد تاكس الاكوا بارك بعيد جدا بالمختصر هذا الفندق لاااااا يهمه الزبائن ولا انصح في الذهاب الى هذا الفندق

كل شيئ كانتةاسواء رحلت استجمام في حياتي

Nasty food bad service

We had a very fun and memorable vacation. The food was good, but breakfast could have had more variety. At lunch and dinner there was something new to try every day. There are many pools to go to. There are lots of activities for children. What made our holiday especially exciting was Ibrahim from the Piano Bar. He was very friendly and kept our spirits up. The other bar staff were also friendly and nice. I definitely recommend this hotel and we will definitely come back. All the staff are friendly, especially Said, who drives guests to their rooms.

Terrible experience — no hot water for 2 days, bathroom floods, dirty rooms, broken fridge, and awful service. I had to move rooms three times and still got only 2 towels for 3 people. Would not recommend this hotel at all. This should be a 2 stars hotel . Avoid this hotel .

This was my first ever solo trip was a little nervous coming to a country I have never been before but the staff have made my trip very welcoming and was happy to help with any needs! Would like to give a special thank you to Yousef and islam! Would definitely recommend!!!!

Friendly staff, pool was clean. Staff went above and beyond for everyone and was always willing to help. Food was nice and variety

Had the best holiday here celebrating my birthday with my cousin hotel is absolutely fantastic rooms spotless all the staff are amazing couldn’t do enough for you especially our little friend besho namer he works at the pool bar always there attending to us with are drinks had a laugh with him he’s very funny always smiling and couldn’t do enough for you will be back soon

Fantastic holiday! The staff made it so much more pleasant. The Manager at the pool, yousef was always on hand to help an constantly checking we were ok! Bringing drinks an makin us laugh. 100% would recommend 👌🏼

The hotel itself is lovely with nice grounds, good pool areas, entertainment, and a fun waterpark. The shuttle to the beach is reliable, and the air conditioning in the rooms works well; all positives that could make for a great stay. Unfortunately, the overall experience was let down by cleanliness and food quality. The bathroom was dirty from the moment we checked in. The floor hadn’t been cleaned properly, the toilet flush wasn’t working well, and there were unpleasant marks left on the toilet. Housekeeping throughout the stay was poor: cleaners would come quickly, often using dirty equipment, and we noticed towels were simply picked up off the floor, folded, and put back instead of being replaced. On several occasions, we had to specifically request fresh towels. Pool towel service was also disappointing. Despite having towel cards, towels were frequently “in laundry,” and when available, many were dirty or ripped. The food was another major downside. The buffet was very bland, lacking variety or flavor, and even simple options like chicken nuggets were not appetising. Overall, while the hotel’s facilities are quite good, the lack of cleanliness, poor housekeeping standards, and low-quality food bring this down to more of a 2-3 star experience rather than the 4-5 star standard advertised.

Hotel is amazing. Good experience. Top waiter yousef was fu*king and sorted us out every single day. Not just drinks by the pool but any help and advice we needed he was there 100%.

Excellent hotel, don't believe what you read about negative reviews, that probably just people spitting their dummy. Staff can not do enough for you, I think I must hav went and got 2 drinks myself, the rest of the time they were at my sunbed before I even had a chance to get another. Holiday reps are very active with holiday makers, by far the best rep was little Ruby, very friends and always willing to help, and no one is left excluded. This is an ideal place for people going as a couple of a family. Would highly recommend.

I stayed in room 1452 from 21 to 24 September, and my experience was disappointing. The reception staff were rude both during check-in and afterward. I called four times requesting room cleaning due to the cleanliness issues and the bloodstains, and each time, the response was dismissive and unhelpful. Even on the fourth call, there was no genuine concern shown. Additionally, the room was not clean, the floor and linens were dirty, and the bathroom was in poor condition. The buffet food was also the worst I’ve ever tasted, and the dining area was not clean. I will be attaching photos to support my review.