Three Pearls Musalli Makkah

Lovely hotel . Nice staff , the hotel was very clean and i loved my time here

The male receptionist at the hotel was great. The female receptionists seemed disinterested to provide customer service. The room was nice except for the following, room service (clean towels, tissue rolls) should be daily or minimum every two days. The carpet was not clean upon arrival. The sleep and air condition were good along with the washroom facilities. The location of the hotel is good and you can walk it to Masjid Al Haram with local supermarkets and masjid right next to the hotel. The free shuttle service was ok there were two occasions. 1. the bus did not arrive at the car park location and another 2. The bus was parked, engine off and lights off. Both occasions led to me spending 50 riyal and I was not compensated even when I spoke to the manager.

Clean Room, Breakfast and Staff

👍

The hotel is excellent but not walkable distance to makkah... It's has shuttle bus services to makkah

This hotel is so clean so nice and close to the Makkah , about 17 minutes walking, But they provide buses back and forth to the mosque, I highly recommend this hotel Amer in front desk and all other staff are helpful and friendly, Always book the breakfast package, It is so delicious and variety of choice

Good

W

Its a nice cosy hotel. Hard to get there even on taxi and a bit of walk from Haram. You have to inform reception for cleaning and then constantly remind them. Breakfast is okay and too great. No choice of English tea.

Really amazing staff,i got the 12th floor good side view of the clock tower. Only 10minutes walk to the Haram, but not for the faint of heart. Alot of inclines and declines, be carefull with the traffic walking on the bridge infront of the hotel. Please get their breakfast package, didnt try their lunch or dinners. Cabs charge alot, i would suggest cross the bridge to the other side and get a cab,10 riyal or else 25riyal.

The experience was amazing. Everything was good; welcome, rooms, service, cleanliness, shuttle bus (which took average of 7mins), and nothing to complain about.

The hotel is nice and clean. Staff are very helpful and polite. Taxi drivers find it difficult to locate as its not updates correctly on google map. Breakfast choices are really good but they dont serve lunch or dinner despite having 2 restaurants on site which is really odd. There are some local restaurants nearby and a grocery store. The hotel provided free shuttle bus to and from Haram which was really helpful. Overall it was a pleasant stay

Everything was fine

Good place to stay while you are doing your Umra or Haj, great restaurant all you can eat breakfast. Walking distance to the masjid. I recommend this hotel.

Overall I had a good stay except we were not told about the shuttle being only for Umrah performers . We had to walk most of the time . Also WiFi was a little slow

Very clean

The location of the property was very convenient considering the busy time of the year (Ramadan)

Nice neat new hotel.food was good.

Very good location

The hotel is nice. However, due to construction of a bridge, it is not easily accessible by car/taxi.

Best

Multiple issues with the hotel ranging from the WiFi to lack of room service. The iftar service was amazing on the other hand only highlight of the hotel. Amazing chefs and kitchen staff.

I like it

The hotel staff was rude never answer the phone promised us shuoor first night of Ramdaan but they had nothing we had quickly go out of hotel to eat so we can fast

Due to new bridge and construction it’s a very location Bus service is every hour and drop way far from Haram and there is no designated Pick spots I spent hundreds on Taxis. Taxi drivers are terrible charge 100 for one trip for 10-15 ride. Not recommended at all

The hotel is not reachable due to construction. The room wasn’t clean. The hotel manager on duty was not hospitable. The front desk lady was nice and friendly she got it check quickly after all.

Great

They were good

No WiFi Internet connection at ALL, you can connect but no page or any will open. It is very weak wired. Wireless? oh forgot about it and use your cell phone instead. I notified staff about it and got me a tech, but no progress. Tech gave me an ethernet cable but still very slooooow. Morning staff need alot of improvement but night staff is good and get your concerns addressed. Hotel breakfast is ok. Three stars out of 5. Food inside this hotel is ok but super expensive. It is more expensive than the airport. So don't eat there. Walking distance to Al Kaaba is about 17-20min. Restaurants are very bad and poor quality in that area around this hotel. I don't see myself going back to it.

Best

Their staff was amazing very accommodating going out of their way and their breakfast was excellent I would recommend this to everybody

Very clean and peaceful place. Friendly staff. The road works meant it was sometimes hard trying to get a taxi without jumping into one that stops on the busy flyover road for you.

They’re good

Great service, really friendly and responsive staff, plus free bus service to Masjid al-Haram.

They are good

The Hotel is in good condition. When we went the roads were closed due to the construction work after couple of days everything opened made a huge difference. Breakfast was good. If you need anything the staff is very helpful. We had a leak in the bathroom got fixed instantly. The money you paid is worth it. Thanks

Breakfast menushould meet the multicultural clients requirements as it was only Mediterranean menu. The shuttle timing should be more frequent.We stayed there for , 5 nights but we didn't use once. AMER and all front desk representatives were very cooperative and helpful. KITCHEN staff was also very cooperative and friendly. Thanks

Home away from home

The Accommodation is good. Staff is helpful. Around this hotel, the streets are not clean. But I would recommend staying with this hotel. Right now, Infront the road work is in progress but hopefully it will be done before March 1st, 2025.

Hotel dot com website mentions check in the lady at reception said 3pm Ended up paying extra amount for this service

Our dtay here was amazing. The room was a but small than we expected, however their amenities and surrounding shops were great.

İts very beaituful because in haram

Location was not bad but due to the construction, it became really inconvenient to access the hotel. Taxi had to stop about 300-350 meters away. They offered shuttle but it picked far from the hotel as well dropped so far from the Haram. We preferred to walk from the hotel to the Haram (about 1.8 km).

This hotel is modern and its staff her courteous. The only downside is the distant from haram is long due to the ongoing construction. The hotel did well to provide a shuttle for free to and from the haram.

Kind reception people

Just far from haram and shuttle goes on certain times and they are not good times. Like no return after shurooq no like tahajud time trip. Just 30 mins before fajir. So I got taxi for 10 riyals which is not bad at all still. Everything else is good. Clean, good service, good breakfast

1.Due to roads closure it was challenging for taxi to assess ,we had a hard time due to that.. 2.cleaning schedule was not done on time until a follow up was done.

It was a wonderful experience at Three Points Musalli. The hotel provided bus service to the Haram and made sure the impact of the construction going on around the area was not too much. My only concern about the hotel was the noise coming from the vents of the room that was allocated to me on the 11th floor. I didn’t request for a room change though, because I was spending most of my times at the Haram. But overall, it was a great facility and I would recommend the hotel any time.

Everything was good, staff very friendly and polite, comfortable beds, quick action, enjoyed my stay حياكم الله

Had a great time staying at Three Points Musalli. Being only a 20m walk to the haram area was super convenient.

due to construction around it is approximately 25 minutes walking distance to the (Haram) area in front of clock tower.

The overall everything is amazing

It was a good hotel to stay near haram. Overall amazing feedback however there was a slight issue of construction happening infront of the hotel which cost alot of time and issue with travelling to haram. Taxi cost was high from 20-40 riyal. Hotel does provide free shuttle. Breakfast was really nice

Excellent value for money, amazing deal. Construction around the vicinity was a bit problematic as it was blocking ground transportation but overall challenges were manageable. Thank you kindly!

Everything is good

The staff only helpful thats it

Great hotel. The only issue is the construction work surrounding the hotel area.

This was a great place not far from Masjid al Haram. But there was construction going on at the time so had to reach it by walking a short distance. Either way the walk to the Haram was only 30 minutes and once the road is finished should be 15-20 min. Otherwise amazing place for the price and great service and nice rooms.

Horrible construction long walk to haram

Enjoyed the stay at the hotel. Staffs were simply amazing. Very helpful and have the urge to help the guests to their best.

There is a lot of construction in front of the property. It took the Uber driver an additional 40 minutes to find a backroad to access the hotel, which made our trip extremely inconvenient. The hotel and rooms themselves are good, but accessibility is a huge issue. We ended up switching hotels after the first night, as it was not worth the hassle of transportation.

The construction in front of the property caused repeated problems for me as a guest during arrival after a long international flight and subsequent taxis not understanding how to get to hotel property and going in circles. Upon arrival I had no idea there was construction that would force me to roll 2 suitcases through dirt alleyways and look for tiny hotel arrow signs. I was jet lagged and it was hot. No warning from hotel about this situation to me the guest. Later other taxi drivers, dropped me in odd locations and I had to figure out how to reach hotel on foot. One taxi was so bad that I had to walk around for 25 minutes in circles because of the construction closures. I had to rely on the kindness of a random person to walk me fir 10 MINUTES through narrow turns in the heat to reach the hotel. Fahim, a staff person at the hotel, was amazing in helping me arrange a competent taxi driver after this particular disaster. I almost felt I couldn’t leave the hotel because returning to the hotel in taxis was so stressful. I am a female with many years of experience traveling on my own and I never encountered problems with taxis like this, and everyone has map apps and still can’t navigate. Fahim went above and beyond at the hotel to help me with the taxi thereafter. I am grateful to him. The hotel room was good, no noise issues and breakfast buffet was excellent. Front desk staff was helpful too.

Food okay but communication problem due to construction of bridge.

Really disappointed with this hotel. We were unaware of the major closure of a main road that takes you to Masjid Al Haram. It was impossible for our Uber to find the location at first but the staff helped us out over the phone. We received a room we didn’t book and it was small and felt crowded for only 2 people. We saw discoloured water come out the tap in our washroom and had to stick to using bottled water. We left after the first night because we were uncomfortable and unhappy. We requested for a partial refund because of everything and the staff kept telling us the manager would be in contact with us but the manager never did contact us. We were only in Makkah for a short stay and had to contact them ourselves but the manager wasn’t available. I do not recommend.

Hotel is fine, no issues. But we were caught off guard with the major bridge/road construction right at the hotel entrance. Taxi had a very tough time finding the place due to several road closures. One has to walk 200 ft to find a cab to masjid e haram. It is not walkable to haram. If one is in ihram, it is tough walking to the hotel with luggage and family. Other than that no issues. Price is right and the hotel personnel are very helpful. They can get a taxi close to the hotel when checking out. Thanks.

Beautiful place

An amazing hotel, it was extremely clean, the staff were so helpful with everything. The communication was clear. We had a lot of help performing Umrah, the free shuttle bus service saved us a lot of time. The breakfast was amazing, we enjoyed the fresh hearty meals in the morning. Thank you for everything we will be back again, Insh’Allah

The House keeping are very poor, everyday you must call them several times before they to clean the rooms, the restaurant staff are very rude and arrogant. The porter also very arrogant talks to everyone anyhow. The only good people and who are well manner are the receptionist both the male and female Mrs Shashada very polite and well experienced worker.

Property condition is good. Staffs are friendly rxcept women reception staffs. Bit far from Kaba, no transport link

It was an amazing stay. Except the construction, may allah accept all the efforts and reward for the hardship form who ever attended the Umarah 24 and stay there. Hope to stay there again and the construction should be conpleted by then. Inchaalah.

Very good Hotel well maintained good amenities and good breakfast. Location is 10 minutes walk to Haram but occasionally the road is closed due to massive construction going on though hotel had arranged shuttle service that drop you far from Haram and steep hill walk to haram.

Amazing hotel, staff, and service. The only issue is that the construction on the street creates issues for transportation. If you want to book this hotel you can walk to the Haram in 25 min using the narrow pathways through the construction on um al-qura road. Or you can walk to the selat al-bait hotel and order a taxi from there ts a short 5 min walk to that hotel on Sheikh Mansour road. Also amazing breakfast, once the construction clears up this hotel is a must.

It was a very pleasant experience except that there was some grounds work in front of the hotel. I would recommend it.

every thing was good, unfortunately there was road work infront of hotel that caused hassle,

Its an excellent property. I enjoyed my full stay there.

Staff members were wonderful, good breakfast and property was quiet. The only problem was construction which blocked entrance to the hotel, which made it difficult to get taxi to drive there.

Hotel was great ma sha Allah. But currently umm ul qura road is closed and so it causes difficulty to get to it and also adds more time to get to the Haram. If you are single or just with men its fine but becomes difficult with family.

Road was blocked so we had to walk everyday that was the downfall

Clean, nice, frindly stuff and very helpful. Because of the construction/road work it was difficult to walk to haram. So had to take taxi.

Property is a good quality close to haram, rooms are slightly on the smaller side.

Good

Breakfast reception

Everything was pleasant! However there was no shuttle bus. Multiple sources said there is a free shuttle bus however that’s not true. No shuttle bus from the hotel.

The room size was good and clean. The restaurant food was very good quality.

Taxi take 5 minutes to get haram and taxi all time available it can cost you 5 to 50 SR depend upon time. Hotel is neat & clean.service is good.

Very good i liked everything

Loved the stay beds are comfortable clean breakfast is amazing staff are welcoming helping smiling and friendly. Again breakfast is beautiful setting and choices.

The hotel is wonderful. All staff from reception to kichen, security & room service are all helpful & profetional. They go an extra mile to offer you what you need or reply to your query. The rooms are big, confortabke beds. The shower room is unique. We stayed in big hotels 4/5 stars honestly there is no big difference. Well done Al Moussali, carry on the good work.

Please provide shuttle to Haram