SCARLET SAILS VILLA

Fabulous location, close to centre and right on beach. Beautiful pool with plenty of beds and shade. Staff are fantastic!! We stay regularly. Good restaurant plus plenty of other choices nearby if looking for variety.

Nothing

location is good where we can relax. staff friendly . .

room dirty, bed sheed , floor. was requested to change bed sheet and clean the floor but not work. not value with the rate we paid

endroit sympas au milieu de longset, plage de sable fin claire et propre

évacuation d'eau dans la salle bain bouché. matelas à ressort pas du tout confortable! photo de la salle de sport mensongère, j'avais booké en espérant avoir une gym à l'hotel, mais vraiment pas au point. vaut mieux aller au Pura Vida Gym au bout de la plage!

Close to the beach and range of restaurants and bars

Room had no safe. Further more after my room was cleaned it was left unlocked and open. Spoke to staff at reception but didn’t really care. Possibly didn’t understand

Près de la plage très bien

Tous . Aucun service , pas aimable , pas de tv , sentais mauvais , piscine tres sale , très très déçu de tous

Piscine, staff au top, emplacement.

Moisissure dans la chambre, salle de bains, toiles d'araignées, portes qui bloquent. Y'a besoin d'un grand coup de rafraîchissement.

Correct petit-déjeuner. Excellent emplacement pour aller à la plage

Accueil du personnel.

Emplacement parfait idéalement situé bord de plage et des bars sympa, mais pas trop pres pour en entendre le tapage nocturne. Le personnel au petit soin, la piscine.

Vetusté de la chambre. Mauvaise odeur de la sdb, murs fissuré meubles sales

靠近海边

Wi-Fi特别差，一直掉线

Good location with nice beaches infront

We had a family room. The water from the shower drained out a crack in the wall where bugs and cockroaches entered. The furniture is so old and was a horrible smell coming from one of the bathrooms.

L'île

La chambre pas de table de nuit. Salle de bain aucun équipement lavabo sommaire pas d'étagères pour mettre les affaires de toilette

Alles sehr gut 👍

Petit déjeuner très correct et personnel très aimable. J’ai eu une jolie attention pour mon anniversaire, mais du coup dans la mauvaise chambre…

Nous avions demandé une chambre double deluxe. En arrivant à 11h45, on nous dit que la chambre n’est pas prête et qu’il faut attendre. Nous demandons s’il est possible de l’avoir avant 13h car nous avions réservé une activité à 13h, on nous répond ok pour 12h30. Nous attendons donc 1h pour finalement nous dire qu’elle n’est toujours pas prête et qu’il faut donc laisser nos bagages à la réception, et ce donc jusque 20h, fin de notre activité. En arrivant le soir, nous découvrons notre chambre, sous classée en chambre standard, avec une affreuse odeur d’humidité. Heureusement, il restait une chambre double deluxe disponible ! Chambres très mal insonorisées (nous entendions le voisin vomir d’un côté et les enfants hurler de l’autre). Si nous ne venons pas chercher une serviette de plage à 7h, il faut attendre 1h pour en avoir une quand on vient à 10h… Odeur d’humidité dans le mini frigo, bouilloire avec rouille dans le fond ? (photo) L’impression de marcher constamment dans du sable dans la chambre et ce même après le passage des femmes de ménage…

Terrific location. Right on the lovely beach

Room was absolutely awful. Worst I have stayed in during any travels. Mouldy pillows and sunloungers at pool were simply disgusting and covered in mould.

Bra frukost och pool

Dålig städning och personal som inte hade så bra koll

Um ehrlich zu sein, gar nichts.

Die Unterkunft hat den Namen Villa in keiner Weise verdient - abgewohnt, schmutzig und extrem hellhörig. Die Lage hat auch nicht wirklich was mit einem Traumstrand zu tun - es ist dort überfüllt, laut und unsauber. Das schlimmste ist aber, dass das Hotel ständig überbucht wird- nach 18 Stunden Anreise wird man vor die Wahl gestellt entweder einige Nächte in einem nahegelegenen Hostel zu verbringen oder den Aufenthalt zu stornieren. Eine bodenlose Frechheit!

Location amazing, staff lovely.

Only reason I've given it a 7 is they asked us to move to another hotel for 1 night, then back. Because of a glitch in the system, and it was overbooked accidentally. We was annoyed and so was alot of people in same situation as us. The other Room was very poor aswell. But as long as it didn't happen again we would probably stay here as I loved it overall.

Location is good.

First day the hotel was overbooked and we did not get room. 2 day we got wrong room ( smaller and dirty) , finally at 3 day the room we ordered.

The location is nice. Next to the main pier and the beach area.

Rooms are old and there was terrible canalization smell in the bathroom. Ac doesn’t work well enough and the room is full of mosquitos. Poor breakfast and staff on the reception works really slow. There are way better hotels to stay to stay in the area.

Accès à la plage , le personnel très gentil et sympathique

La propreté , les équipements de sport ,le restaurant un peu par rapport à ce qu'on trouve sur l'île

Location best

Cuisine not perfect

Emplacement petit déjeuner piscine

Cuisine , état général de l’hôtel à rafraîchir sérieusement

Goede locatie, fijn dat er een zwembad was, aardig en behulpzaam personeel

Om bij onze kamer te komen liep je door een ruimte die niet erg lekker rook (dit was niet op de kamer!). Er was ‘s nachts een raar geluid te horen door het ventilatierooster in de badkamer.

It needs updating, very old and run down

Room was very basic, building wasn’t clean, I’ve stayed in better hostels

L'emplacement

Hotel défraîchi, il manquait de l'eau pendant tout le séjour. La chambre était très humide. L'ampoule de la salle de bain ne fonctionnait pas. Nous avons pris notre breakfast dans une salle en travaux avec des canapés entassés dans un coin, on ne voyait plus au travers des fenêtres, le sol était très sale, le chambranle des fenêtres étaient vert de moisissures. Le minibar des chambres soit disant plein était vide. Nous pouvions nous servir des boissons dans la Salle du breakfast dans un réfrigérateur vitre très sale et mangé par la rouille. Le prix payé est exorbitant par rapport à la prestation proposée. Hotel à déconseiller.

Výborná lokalita na krásné pláži. Ubytování je super ale nesmíte šetřit a vzít si “vilu”. Běžné pokoje nemusí být tak OK. V hotelu jsem již po třetí a přes určité nedostatky jsem spokojený 🙂. Pokud chcete nejlepší pláž na Koh Rong, klid a zároveň být v centru dění je to volba pro vás 😊

Hotel prochází modernizaci, nebylo tudíž možné využit plážové restaurace. Z dlouhodobého hlediska asi dobře.

La mer et la plage

La nourriture et le service exécrables. Beaucoup de bruit de travaux et encombrement des passages.

Location. Pool. Staff

Super emplacement à 2mn du débarcadère. Très bon petit déjeuner. Personnel très accueillant.

Pool area is terrific Beach access fantastic It's a great place to stay

Nothing in particular beer could be colder.

The bungalows were clean and cosy- air con worked well, the pool was clean and they had great activities. The staff at reception were attentive and very welcoming!! The restaurant was great, good options on menu and clean! Most importantly the staff Bun lay FB Manager and waitresses Srey Nich Srey Nai and Makara made my stay even better, lovely staff highly recommend!! Will definitely be back , thank you !!!

Gym

The location was perfect and the pool was absolutely lovely! The staff were very friendly and welcoming, which made our stay even more enjoyable.

The only downsides were the persistent unpleasant smell coming from the bathroom drain, which lingered throughout our stay, and the gym—it wasn’t really usable, with only a few pieces of equipment that weren’t very practical. Aside from those issues, we had a great time and really appreciated the overall experience.

Great stay loved everything about the property!

Breakfast choices are standard they need to change it up a little .

We spent 2 nights at Scarlet Sails Villa from April 26–28 on Koh Rong Island and truly enjoyed the serene surroundings—perfect for unwinding and soaking in the island vibe. The team on-site were exceptionally friendly and attentive, which made our stay even more enjoyable. That said, we recommend the management to improve the Lost and Found policy for clearer procedures and prompt follow-up with guests regarding any missing items. All in all, it was a pleasant and memorable stay, thanks to the welcoming atmosphere and kind hospitality.

We recommend the management to improve the Lost and Found policy for clearer procedures and prompt follow-up with guests regarding any missing items.

We stayed at Scarlet Sails Villa for 2 nights from April 26–28 on Koh Rong Island. The location was peaceful and perfect for a relaxing island escape. The staff were friendly and helpful, making our stay comfortable and enjoyable. However, we suggest that management reinforce the Lost and Found policy for better clarity and guest assurance, and ensure timely communication when guests report lost items. Overall, we had a pleasant stay and truly appreciated the warm hospitality.

We suggest that management reinforce the Lost and Found policy for better clarity and guest assurance, and ensure timely communication when guests report lost items.

Hotel is Beachfront and sun loungers are free which is always a added bonus

Stayed in some lovely hostels during our stay in Cambodia so thought we’d treat ourselves to a hotel and was slightly disappointed, the place is a tad tired we had a few issues with our first room had a leak, the ac didn’t work, the fridge was hot , however they upgraded us to a new room once we mentioned this

The staff were amazing, so helpful when booking transport and just genuinely kind and happy to help. They even gave us a fruit plate at the end of our stay as we had been there for 10 nights. We ended up getting a free upgrade as they were doing construction where our room was which was just amazing. The pool was always clean and had the most incredible view of the beach. The breakfast was also really good. Overall we absolutely loved our stay and will be back in the future! Thank you to all the staff at Scarlet sails you are all amazing!!!

Nothing :)

The beach is walking distance, friendly staff.

We were told that we got an upgrade in rooms. To our surprise it was still a standard room. When i asked the reception, they claimed it was an upgrade. Warm food at breakfast was cold. Door of the bathroom made a lot of noise until a repair man came. I don't recommend this hotel! The bathroom was not clean!

we were able to upgrade with help from staff but at extra cost made it very expensive

The first room in the villa we did not like it was very hot even with A C and no balcony

Beachfront and close to the pier. Breakfast was ok. Staff was very helpful.

Very old room. Tv didnt work. Air wasnt cold. But i guess you get what you pay for.

A shame...my holiday completely ruined

Absolutely disgusting

This location was unbelievable! I don’t believe the breakfast was the best but the property was very clean and the staff were lovely!

Nothing.

BED BUGS! Avoid at all costs. This place is riddled with bed bugs. We were awake all night scratching and in the morning we were covered in bites. It is the dirtiest and most unhygienic place I have ever been to. We went to breakfast and there were ants crawling in the cereal. We told the staff and they removed it and put it back out the next day still with ants in it! All the food was uncovered so the flies and even ate it all, especially the bread. The cutlery looks like it’s not been washed. We watched one of the dogs walking around the kitchen. On arrival our pillow case was ripped in the middle from age. There is mattresses and pillows everywhere. HUGE bugs cover the hotel. It is just awful. When we told the staff about the bed bugs they didn’t care and put more people in our room after us! Please be careful and avoid staying here. I wish I never booked.

Buildings are old with little upkeep. Trash being stored behind pool and volleyball area behind mesh wall. Breakfast food is the same every day and boring. Food is not warm. Air conditioner leaked water. Sheer curtain in room 188 torn and old. Company needs to reinvest money to maintain and upgrade rooms. Mattress’s are hard as a rock, uncomfortable and you can’t sleep well. Wake up stiff and sore. The only the hotel has going for it is location. Would not recommend to anyone. Would not stay here again.

.

HEALTH HAZARD! Do not stay here. 3 out of 4 of our guests got ill from their pillows which we found to be MOULDY. We realised on the day of check-out, and contacted the hotel about this. They have refused to support with any appropriate level compensation, instead saying they will give us discount if we return - which clearly we won’t be as this hotel is a health hazard. They have been ignoring my messages. It has been almost 6 weeks since initial contact and there is still no resolve.

Great location, fabulous beach and close to small pier where the ferries drop off. Our room was very spacious. Plenty of seating on and near the beach bar and restaurant.

Wifi not good. Some rooms are just about out of range. The scooter hire associated through the hotel was expensive and the bikes in very poor condition. Rooms with porches need chairs in order to use them.

The Beach

It’s dirty, ways to the rooms are kind of dangerous. So called Deluxe rooms are a joke! Breakfast was horrible!

The beach!

Well hard to say. Lets say its a low class bungalow on the beach. If its not for the location is not worthy.

Low level beach bungalows. Probably years ago was not bad but now I would not stay there again.

Location and friendly staff

Rooms needs updates.

Location was on the beach

Not enough sunbeds

Location is absolutely amazing

Great location.

Waited very long to check in, even though it states early check in - don’t be deceived, you still won’t get your room until late in afternoon.

Location is relatively accessible

No Wi-Fi working in the room. No TV working, AC was useless. No view from the windows.No personal connection with staff. Gym is poorly equipped. For us , the place is highly priced without offering value for , even if they their price by one quarter, we never go there again

The location of the hotel is great

When we arrived, they could not find our booking. We then got given a twin room, but we had booked a double. They said they would make the beds up together to make a double, but this didn’t happen. Also note that the walls are so thin so it sounds like the people in the room next to you are actually IN the room with you. Breakfast was average- most of the food was cold on the buffet. One day when the room was cleaned, our dirty cups were left in the room and no fresh ones left for us. Mosquitos can get into the rooms easily, so we were absolutely covered in new bites each morning after waking up. The rooms are dated. The accommodation is not value for money at all and the only good thing was the location.

The location was perfect. Right on the cleaned beach, very clean water and atmosphere. Breakfast was also good, fresh and always refilled. Staff very polite.

Unfortunately the room and the building needs general repair. The furniture were very old. No chair in the room. Very unpleasant strong smell in the room.

The location is good, as it is situated on Long Set Beach, which is the best area to stay

As someone who travels frequently and has visited several places on this island, I feel I can share a few not-so-great comments about this hotel: • Communication: Zero. I tried calling and texting them before our trip, but no one ever responded. • Restaurant: Probably the worst on the beach - definitely avoid it. The staff doesn’t speak decent English, and the food is disappointing. • Wi-Fi: Unstable throughout the property, almost non-existent in the rooms. You’ll see people sitting in the lobby just to get a usable connection, which is inconvenient and far from ideal. It’s baffling, as even backpacker places nearby have better Wi-Fi. • Value for Money: The price doesn’t match what you get. For example, at Onederz next door, we paid half the price for a two-person room with a private bathroom, which was new and honestly a much better option. • Sunbeds: There aren’t enough, and not even a single one by the pool as advertised on Booking.com. Pool area is not that nice as advertised. All in all, I would avoid staying here again. Instead, I’d recommend Beachwalk Resort, Long Set Resort, or Onederz (specifically their two-person rooms with private bathrooms)

Great location and was a comfortable stay at the hotel. The staff was very accommodating.

Nothing to dislike.

The stuff behaviour, location

Rooms, rooms appliances

Breakfast is nice and beds are confortable. The staff is kind.

No wifi and no signal in the room. The building was very old and not really cleaned. Don’t trust the pictures. Value of money definitely not worth it.

Location is brilliant. Hammock on the beach. Staff very friendly and helpful. Breakfast was ok

Dated accommodation. Gym was old equipment in a glass room with no aircon, didn’t attempt to use it. TV didn’t work not an issue for us but don’t advertise it and then just say it doesn’t work. We struggled to get a sun lounger on the busy days. Not enough for everyone

Beachfront

Staff, A/C Breakfast

The location is really the main draw card as to why we booked. Great beach which is maintained well by staff and away from the party and busier area of the Island. Pool had just been redone but sadly only used this once due to the sea being right there, but looks good.

I had preservations about our stay due to the very mixed reviews online. I find it very confusing that there is a Bungalow, Villa, Resort and Hostel option online but it's the same hotel with nothing really different offered for any. As with other guests comments The hotel is VERY run down and for the money you definitely expect better. ( We stayed in a $25 place the next night which we both preferred and wished we had two nights there instead.) The breakfast nearer to the end was lacking food and no cups out etc. But our day previously we were earlier and no problems at all.

The cleaners really did a good job. I had a massage in my room which super relaxing and therapeutic .

The room was run down lots of mozzies I got bitten all over my body. The sheets and pillows were super old and thin. I had no connection in my room even with my smart data. There was no hose to clean the sand off our feet. I paid $100 a night should more have been $35 a night. Breakfast was very basic and even though it started at 7 am the one guy refused to put out the coffee until 7:30 am. He got super aggressive with me when I asked him to please put the coffee out at 7:15 am as it was ready but placed behind the bar.

No TV NO internet unless at reception

It was reasonably price and on a nice beach.

The room was horrible - a bit like a prison camp. The sliding doors were the length of the wall but you had to have your. Curtains shut as everyone walked -past the room and could see in. The bed was very hard. Also there was no outdoor furniture and the bathroom was horrible. At breakfast they ran out of noodles and despite telling them and being told more would be provided, they never came. The staff were ok.

Great location. Beautiful beach.

Wifi wasn’t working. Staff unhelpful. Buffet breakfast stone cold every morning. Not enough lounge chairs for guest. Overpriced for average quality hotel.

The location is the best in my opinion. On the best beach, near the pier, near restaurants. Breakfast was really good, plenty of options.

Wifi not working at all in the rooms. We had to stay in the reception to have internet thus we got bitten by some crazy mosquitos… I would’ve given it 10 but the internet situation was bad

Situated close to the beach

WiFi it was working intermittently and no tv

Upon check-in the staff was extremely unhelpful. They apparently have reservations issues and even though I had a copy of my confirmation, they still couldn't check me in. It took them an hour to resolve the issue. Then I was given a room that was under construction and had no TV, even though my booking showed a TV. I asked several times for a TV with no luck. They even made me show them my booking again to prove there was supposed to be a TV. There were Roosters and dogs next to the rooms and the noise started everyday at 4:00 a.m. those were just some of the many issues.

easy access to the beach and easy to get to from the pier. they were also helpful in making sure were booked the right ferry for the best drop off and pickup location.

The shower was not ideal as it was not mounted properly to stay on the wall so you had to hold it while showering. The wifi signal was spotty which was an issue on our rainy day and there was a TV in the room but it apparently hadn't worked since 2019.