Sago Palm Hotel

Very comfortable beautiful hotel

The prices for lunch and dinner was a bit much but it's ok I guess if you're tourist that's not keen on what you spend

The staff, cleanliness, spacious rooms, rooftop pool and the lovely buffet breakfast. The location was near the town center. The hotel was quiet despite being on the main road. It was cozy and felt very private and safe.

There was nothing to dislike

The Sago hotel is a place that you fall in love with. The reception staff are friendly and make sure you are comfortable. There is a vibe of a family atmosphere at the hotel. The rooms are very clean and modern. The cleaners are friendly and do a great job. We had breakfast each morning, with a choice of Jamaican cuisine or various other things like omelets with different meat or vegan options. The hotel had a swimming pool, a gym and a health spa. The location is around the corner from the beach and the main life of Ocho Rios. I would recommend this hotel to anyone... 15/10

The only negative was there wasnt a balcony on the ground floor room.

Very good hotel

The extra window in the room that lets in light from the hallway was very unnecessary

Breakfast 50 % lacation -100%

Le petit déjeuner était excellent ! Le personnel très agréable :) La chambre joliment décorée.

La literie était peu confortable. Nous regrettons l'absence de lumière du jour directe.

Breakfast was good.need more options tho

The location was OK, near several restaurants and one of the main beaches. Both the common areas and the room were clean and pleasantly decorated. The room was very large, comfortably furnished and well lit, allowing to read in bed; the bathroom was large enough. There were many options for breackfast, also for vegetarians and vegans. The staff members were professional and very kind, especially the tall young lady who works in the reception during the day.

The swimming pool did not seem to me clean enough and it lacks areas in the shadow. The lights in the batroom do not allow to see your face properly, something that did not bother me too much, but may be unconvenient for shaving or for applying make up.

The room was good size. Near all amenities

Breakfast could be more verity and hotter and also portion size could be a bit more.

The hotel was very inviting and modern. It has a wonderful ambiance, relaxing atmosphere.

I didn't like the fact that there wasn't a window in the room that we could look out of. I was disappointed that items on the breakfast menu were not available, i.e., hashbrowns; and porridge one day as there were additional people staying that day. Also, having to remind the server for juice and fruit although they were ordered. The squeaky door leading into the kitchen could use some oil. On day two, we did put the do not disturb" sign "on the door, removed by 10.30 a.m. but the room was not made up on our return of 5.15pm. The maid came at approx 6.00, which was far too late.

O staff era ótimo! O pessoal da recepção era excelente! E o staff do café da café da manhã era muito atencioso ! Absolutamente perfeito! O quarto tb era confortável!

O barulho entre os quartos foi uma questão. Dava para ouvir tudo do quarto ao lado!

Excellent location.

The hotel served the purpose of what we needed, which was a place to stay on our drive through Jamaica. It is in a busy area of town and pretty noisy at night. Limited food options nearby.

I like the staff their were friendly and easy going

I liked most things about the property, the room was nice, however I booked a junior suite to accommodate 4 adults but it would have been more comfortable for 2 adults and 2 children because the space was a bit cramped. The food was quite good and the staff was quite friendly and professional. the hotel gave a nice comfortable feel overall. I think a game room with a pool table and a dart board etc, a TV etc would enhance the experience in my opinion. The pool is nice but it is untiled and the pool area needs more shade from the sun. Overall I was pleased with the experience and I would definately stay there again.

Location of property is within close proximity to the beach, shopping, and right next to Mongoose Restaurant nland Lounge. Easy access to transportation

I recently stayed at the Sago Palm Hotel in Jamaica and had a mixed experience. On the positive side, the security and front desk staff were friendly, approachable, and very helpful throughout my stay. Their warm attitude made check-in and general interactions pleasant. However, there are some areas that could use improvement. The dining options are very limited, so if you’re looking for variety, you may need to plan to eat elsewhere. There was also a noticeable odor in certain areas, which affected the overall comfort. One major concern was the $200 deposit policy. I was told it would be held and then released, but instead, it was charged to my card. I had to follow up with the hotel afterward to have it resolved, which was inconvenient and disappointing. Overall, while the staff’s friendliness is a plus, the lack of dining options, lingering odor, and deposit handling issues made the stay less enjoyable than expected.

We loved the receptionist Rihan, lovely lady and sole of the staff for the breakfast were lovely. The breakfast was great! The room was very tidy

The pool needed more maintenance, not clean enough in our opinion. The manager was not very nice, very dismissive when we were faced with issues with the room, we are still awaiting compensation for the leaky air conditioning that ruined our luggage. We have left the property and sent an email to HR and still no one has emailed us back. We left the hotel almost a week ago now

The service and the food are very good, and the location is also great, and the place is nice and clean.

The bathroom is very beautiful, but the shower in room 310 needs to be fixed because I was standing in my bath water and I of to use my feet to sweep it away each time I take a shower.

Nice clean hotel on the main strip. Breakfast was delicious. The price was a bit high for the week but it was during the emancipation holiday.

Property well kept. Great staff

Very convenient

Please clean and staff friendly

We loved staying at this smaller hotel. The breakfast addition is worth the additional cost. Traditional Jamaican or American breakfast options were wonderful.

Close proximity to several dining options. Love the daily breakfast provided, must say the room was great, wished it had windows.

Booked for a last minute night's stay and ended up doing 2 nights. Nice hotel in the town of Ochi. Friendly staff, breakfast was excellent. It's in walking distance of the craft market and a variety of stores and restaurants. ❤️❤️

Limited parking.

Sago Palm Hotel, Ocho Rios, Jamaica Our stay at the Sago Palm Hotel started off with a tropical Jamaican Rum Punch from the hotel’s bar. We stayed in Ocho Rios, Jamaica, for a week, and out of all the places we visited, that was the absolute best rum punch. The Sago Palm is definitely an upscale boutique hotel, reminding you that you are far, far away... on vacation! Boutique hotels always bring a unique and memorable experience to your trip. The service was impeccable! We felt like family while we were there. Rhianna, Yolanda, and all the staff were extremely attentive. Typical of resorts, the hotel has a gated entrance that was manned by Ms. Payne (Pain). We chuckled when she told us her name. We did not expect the luxurious monogrammed towels, robes, slippers, and other amenities. The linen was soft and cozy. We chose a room with a private balcony, facing the pool. Our room faced the mountains. It was awe-inspiring and a nice place to have a cocktail at the end of the day. When we have longer stays or extend our trip, we often book two different hotels that are nearby. It keeps the vacation fresh and exciting! We stayed at the Sago Palm for the beginning of our vacation, and it was wonderful, relaxing, and a great de-tox from our lives back home. Also, many of the excursions in Ocho Rios are just a short ride away. We highly recommend it for your vacation in paradise, TIP: After registering at the front desk, head straight to the bar for your complimentary Jamaican Rum Punch!

Modern space, friendly efficient staff/management, comfortable and clean rooms, satisfying dining experience, and a convenient location. Highly recommended.

This property is in generally good condition. The rooms are all well kept, with reliable AC. The customer service is very good with professional staff.

Staff go above and beyond to make you feel comfortable and welcome

Helpful friendly staff, cool ac, shower was too hot possible user error. Got a nice workout with free weights in gym.

Staff was friendly … good service and clean!

The hotel is located in the heart of OR- close to Bay beach& restaurants. The area is rundown but safe ( was told so). The hotel is new so updated & clean . Rooms are good except that there is not a single window ( I was told it is so to keep away the sights, sounds & smells of the busy town - which makes sense) Small rooftop pool - bare - no foliage/ jacuzzi or hot tub) The staff in the restaurant was pleasant but seemed to be ‘non generous’ with food- feels weird coming from the US but it is a poor country so understandable. I accept the quirks of travel So, overall good 👍

The staff was fantastic 😍!!! They made such a difference in the entire experience. Front desk Yolanda and Latoya treated me like my best friends! Thanks so much 🙏 Sheron

The “included breakfast” did not have anything available when I asked for it. I was told coffee was yet to me made. Whipped cream was not available.. What really did I pay for?

This is a small hotel on a main street in Ocho Rios. The hotel is very clean. The rooms seem recently updated and the bathroom is nice. The air conditioning works almost too well and the hot water is hot which is a good thing. The Jamaican breakfast was good and we had dinner there one night and it was good. We enjoyed our stay!

I had the absolute pleasure of staying at this beautiful boutique hotel in Jamaica, and I can confidently say it exceeded all expectations. From the moment I arrived, the staff made me feel incredibly welcomed every single person I interacted with was warm, friendly, and genuinely helpful. Their hospitality truly made the experience feel like a home away from home. The food was another highlight of my stay every meal was fresh, flavorful, and clearly made with love. Knowing that the hotel partners with local farmers to source fresh, sustainable produce only made each bite more meaningful. It’s a wonderful feeling to support a place that supports its community in such a thoughtful way. As a Black/Jamaican owned hotel, this place also carries a deep sense of pride and authenticity that you can feel in everything from the decor to the service. I’m so glad I chose to stay here and will absolutely be returning on my next visit to Jamaica. Highly recommend!

Welcoming staff. Quiet environment. Temperature in room is well controlled and shower pressure was great after a long day. Will definitely come again,

Everyone at Sago Palm Hotel when above and beyond to make sure my husband and i had a wonderful stay, great location.

Everything was good until the waiter decided to overcharge me at the restaurant. He decided to add an extra 25% on top of my bill for I don't know what because Im paying a service charge for eating at the restaurant according to my receipt. He could not explain what this 25% extra is for as it was not included on my receipt. Even after going back and forth the issue was still not solved. This is clearly a way of cheating guests to get the extra money.

Breakfast was amazing! The waiter was so friendly. The staff overall were very friendly and helpful

We don’t usually write reviews, but Sago Palm Hotel really does deserve the praise. From the moment we arrived, the staff were incredibly friendly, professional, and attentive—nothing was ever too much trouble. The hotel has a calm, relaxing vibe, and the rooms were clean and felt fresh. If you’re looking for great service, comfort, and a good atmosphere in Ocho Rios, this place is a hidden gem Just a couple of small suggestions to make the experience even better: adding air conditioning in the corridors would help with the heat, and since the hotel has undergone a renovation completing the remaining minor finishing touches would really elevate the look. Also, while we appreciated the freshly made breakfasts cooked to order a shorter wait time in the mornings would definitely add to the experience. A big thank you to all the hotel and security staff for making our stay so enjoyable. Everyone we interacted with was exceptional and we've named each of you in a direct message to Sago Palm. We had a great time and will definitely be returning. The Simpson Family, UK 20th May 2025

The rooms are very spacious and renovated.

The hotel has excellent customer service. The rooms were in good condition. Also the breakfast from the restaurant was very good.

Staff welcoming friendly, attended to our needs.

Perfect location! Finally found a boutique hotel that was right in the middle of everything in Ochi! Walking distance to the beach (with free access) restaurants grocery stores and bars everything you could ask for. My husband is paralyzed and this is the only true place that is actually accessible with rollin showers grab bars everything that can give complete independence to persons in wheelchair. Which is a true blessing! The kitchen in our room had everything we needed and very spacious. The place is clean and spotless! Completely gated with 24 hours security. It’s definitely a safe place for all tourists. A special thank you to Melonie and Chino, who not only kept the place safe, but we’re a blessing to talk to and made our stay even more enjoyable. Front receptionist Jordan, Chris, and I forgot the other guy‘s name were wicked and made sure that we are well taken care of! Housekeeping was lovely and Raymond who worked the restaurant and the other lovely girl who again I forgot her name regretfully were amazing. They were welcoming and went out of their way to make sure to make us feel welcomed and loved. The entire Sago palm team smiles were contagious! My husband and I want to thank everyone at Sago Palm and we look forward to staying with you again next year

This Hotel was a hidden Gem

Overall good location, friendly staff, and clean rooms. Experienced a small incident in the parking lot. Staff had the courtesy to inform me of the accident and managed to find a solution for getting the bumper of rental car fixed, however, the solution cost me a day of vacation with the only tangible benefit being a topped off gas tank so the person who caused the accident could save a few dollars. Breakfast was good, walking distance to shops, and free access to public beach. Decent value for the money minus the accident.

The staff was very helpful

Great little hotel, easy walking distance into the town. A more authentic Jamaican experience than an out of town all inclusive

I love this place the staff was amazing 🇯🇲💯

VERY GOOD

Nice modern boutique hotel nestled in the heart of Ocho Rios. Facility was clean and well kept. Room and bed were very comfortable. Staff were courteous and friendly. Jamaican breakfast was delicious.

I love the security.

I had a fantastic experience at Sago Palm! The staff was welcoming, the rooms were spotless and comfortable, and the service was outstanding. I especially loved the pool the view from above was amazing, not to mention the breakfast. Everything exceeded my expectations, and I’ll definitely be back. Highly recommend!

My stay at Sago Palm was awesome.The staff were amazing and accommodating especially since my stay was a last minute thing.The pool is awesome and feels good I definetly recommend anyone heading to Ochi to stay here.Another great thing is the hotel is located right in the town near everything

The place has great potential. You can tell from the way they have furbished the place But the manager is the absolutely worst I have come across in my entire life hence the breakdown in almost every area I am a 72 year old disabled woman but I remain independent I worked as a flight attendant with Air Jamaica for over seven years,then transferred to customer service at Palisades airport Two years after I opened The Wanderer an art, craft and jewelry shop specializing I items from Third world countries so I have travelled extensively. But the manager Miss Bradshaw is the worst nightmare I have ever encountered in any hospitality environment. Three staff members stood out Hugh at the Fr desk who started off shaky through lack of proper training but the important thing was he really tried to improve so I saw great potential ‘Smiley” who dealt with room service he was a gem very pleasant and willing A very petite young lady who attended to guests in the breakfast room I think her name was Shani she was fantastic, extremely professional a credit to the hotel The unbelievable happened this morning when it was time for me to check out. I I had a 10am meeting scheduled with one of the bank managers at NCB At approximately 8.15 I brought my bags from my room and asked Hugh to get my bill in order while I had breakfast. After eating I went with my credit card to pay US $48 that was outstanding. I had deposited an additional US$ 200 the night of my arrival in addition to the

We stayed at Sago Palm Hotel 4 nights in December 2024, in between Christmas and New Year when rates were extremely high, and unfortunately we could not wait to get out of there... The positives: the room was spacious and clean, the bed was comfortable, most furniture and equipment was new. The hotel's restaurant serves delicious food (but expensive), and the hotel's staff was lovely and welcoming. Now, the negatives: the music coming from the nearby bars/clubs was extremely loud at night, so loud that it almost felt like the party was happening right down the hall! It was starting every day in the early afternoon, and getting progressively louder in the evening, until 2-3AM! I normally can sleep with a bit a noise, but this was really too loud to sleep. We told the hotel staff, but they couldn't do anything. We asked for ear plugs, but they were not able to provide any... A few other inconveniences included very slow service during breakfast in the morning (up to 90mn wait for our food during peak time), and staff unable to help us book excursions. Another thing to note, is that the area around the hotel was a bit sketchy. As 2 adult women, we felt a little unsafe going out for dinner. All in all, Sago Palm could be a great little gem, but unfortunately the noise at night is unforgiving. That is the main reason we had an awful stay, and would not recommend anyone staying here.

Every member of staff was so helpful and polite. We had a great stay

Breakfast was good...also the server was very pleasant. The location of the property is very good...close to everything.

I have no complaints

A clean and affordable choice for visiting Jamaica. I always fly into Kingston, so Ochos Rios is much close than Montego Bay resorts. Food is amazing (a little pricey for dinner, but worth it) but I chose the breakfast included option and every day was delicious. Rooms super clean, bed comfy, and amenities were great. Definitely coming back! I came with my boyfriend, who is from Jamaica - I felt safe walking with him along Main Street to grab food/take a walk. Room was cool and air conditioned the entire stay. Thank you Sago Palm!

This property was amazing.

En la noche casi no dormí, hay una discoteca cerca y ponen música muy alta. Por la mañana muchos ruidos en el hotel. Deben mejorar el servicio del restaurante, el menú es muy limitado y casi no hay de lo que ordenas, también el servicio es lento.

The property was great. The breakfast was good as far as the location. It was not in the best neighborhood, but it was gated so I felt safe inside the compound.

The hotel was very basic. Staff was nice enough. The issue was I felt scammed before I checked in and after. Received a text message via whatsapp to submit my deposit to secure my room due to "extreme booking". Hell no, I was not giving my financial info via a text. Check in was no big deal but they wanted a passport as ID...why? What do locals use for ID? Next in the scam alert...I check out after my 2 day stay and was informed my deposit would be refunded within 48hrs. Two weeks plus and I am still waiting for my refund. I've called, texted and now reaching out to my bank. I will flag this place as a scam. Save your money!

Staff were great. Rooms were lovely. Breakfast was nice.

Nothing

The boutique hotel is clean and rooms are well kept. They have access to the town beach. Which is 8 minute walk. Hot breakfast was waiter served and good.It has a small pool. It is a very small hotel and reminds more of a bed and breakfast. The location is downtown and I felt safe at the hotel. Book through the travel platforms for a better rate.

Everything about the property was very excellent the food and the cleanliness of the room. When i go back to jamaica i know where im going to stay

We loved our stay at the Sago Palm. All the staff were super friendly and courteous and most of all professional. The room was great — very comfortable and clean. We liked the sweet patio in our room as well. The hotel was well located so as to be-able to walk around to the craft market and different restaurants, as well as our favorite, Juici Patties 😊

Everything was great at the property but breakfast could be better.

The staff went over and beyond!!!! Excellent service!

Property was great, accessible to nearby affordable restaurants, wholesale stores, and tourist areas like margarita ville. Staff was very friendly and accommodating as well. I will definitely be back to this hotel in the near future.

Room was nice and atmosphere was pleasant and food was great

Everything was good no complaints

Beautiful interior and clean.

Liked the property. Please allow sufficient time if u r dining in the hotel restaurant as it the food arrives quite late after u place the order

Breakfast was good. Not many choices were available for meals.

Did not like the surrounding location. It is very noisy, dirty and polluted.

Enjoyed our 3 days stay in the town. Clean place and friendly staff. Would stay again!

Property was fairly new so amenities were in very good condition. Staff very courteous. Nice, clean, quiet but ideally located on Main street and within walking distance of stores and restaurants.