Douglas Highway Hotel

The Douglas Highway Hotel is a good option. After having stayed at many PR hotels and homes, this compares favorably.

Great customer service, always clean, amazing staff.

Bueno

TV nunca funcionó y el internet tampoco

There was no wifi service at all during my entire period. Could've done a better job to have internet service restored.

The property is currently undergoing renovations. I understand that once it's finished, the hotel's entire appearance will be better than now.

unfortunately, was not given correct room, called the hotel never received call back, no water in the room waited over 2 hours for service, description not what dipicted

Facilities are dirty. Towels and room are really dirty and dirt parking lot that makes you bring more dirty stuff to the room. It’s not where you want to stay. Horrible!!!

No vuelvo a quedarme en ese hotel, la gerente es una malcriada y trata a las personas mal. Aparte que no había agua en el hotel

Nuestra estadía fue muy buena. Lo único es que como está en remodelación los cuartos huelen a humedad. Por lo demás todo súper.

Affordable

Muy limpio y comodo

Cama muy comoda y habitación limpia.

The room is comfortable, but the bathroom needs improvement. The bathtub is clogged, the toilet doesn't have a good seal, and the shower needs replacing.

the room was very clean and the staff was very kind! such a great location , the nearest beach is less than 10 minute drive & you have many dining options nearby.

Very clean property. The lady that helped me in the front counter very lovely young woman. The room I got was a double bed and very spacious and very clean. I did noticed on my bed that when I pulled the covers there was four spots of old blood. The restroom also clean and spacious. The parking close by the room. big and beautiful pool and they have tables and chairs if you wish to enjoy to sit outside. Many close places to go near by. The only bad thing I didn’t enjoy was the attitude of the bar tender at night. I didn’t get her name, but she has black long hair with a braid and wears glasses. She had an attitude since me and my mom were trying to enjoy a drink for our first time going there and she didn’t want to attend us and gave us attitude for asking her two questions and didn’t want to answer us. She spoke very quietly and rude you shouldn’t be like that towards anyone. We simply asked what called for mojitos and didn’t answered back the first time. I ordered a strawberry mojito my mom ordered a passion fruit mojito and she didn’t even put alcohol in our drink. Also, she took a very long time to prepare our drinks that she was actually on her phone on the corner next to the Coca-Cola refrigerator and being on her phone.

Great place for a short stay, friendly staff, good location, very clean rooms and great atmosphere.

OK for one Night State.

The customer service, restaurant and the pool. The hotel is nice.

Muy buen lugar

Volvería nuevamente

The bed was comfortable and everything in the room extremely clean however no where to hang your clothes. No iron or blowdryer. No ice or laundry area. The event room in a small.building caused loud music to go through walls, it was horrible. After midnight the music stopped but the people hanging out by the pool were loud and it felt like they were right in our room how sound travels through aluminum doors. No soundproofing whatsoever.

Excelente hotel. Desde el servicio, lo cómodo que son las habitaciones y la comida, excelente todo. Nos hemos quedado ya varias veces y nos encanta. Tanto como pareja ó familiar, siempre nos encanta el servicio. Especialmente Yanitza que siempre dá más del 100% en todo. Regresaremos pronto

LUGAR ACOGEDOR EL CUARTO LIMPIO Y COMODO AREA DE PISCINA LIMPIA Y EL RESTAURANTE MUY BUENO

CARLA ME ATENDIÓ SUPER AL IGUAL SUS COMPAÑEROS. ESTÁN ALGUNAS ÁREAS EN CONSTRUCCIÓN PERO ESTA COMO QUIERA BUENO PARA HOSPEDARSE . CERCA DE TODO FARMACIA, BALNEARIO,EL POBLADO ETC….

The food at the restaurant was beyond expectations. The check in was confusing because it was with the same person that was at the bar and to check out I just left the key to a maintenance employee. But I understand the hotel is under remodelation.

Me encantó

Good

Demasiado de ruido de los huéspedes en la piscina (media noche) se escuchaba todo en el cuarto a altas horas de la noche y no hubo intervención del personal.

Es fácil llegar, las habitaciones están limpias y hay estacionamiento.

Super cómodo, buena atencion y cerca de todo.

El dormitorio se inundó el aire acondicionado estaba botando agua, cuando fuimos a notificarlo a recepción nos dieron dos toallas para que nosotros secáramos en piso, los empleados muy agresivos

.

Me encanta el lugar

Exelente

This place has a great potential to become a grand place to stay. I felt secure even though they were under construction remodeling. The room was great, maybe add a microwave so we can warm up leftovers from their great tasting restaurant. The pool was wonderful after a day at the beach. I 😍 my pinacolada!

Ese vicio no estaba bueno porque la persona que limpia no fue para junto cuánto pagan junto nueva toalla y tampoco no hay enchufe no hay muchos enchufes hay como cuatro y la otra cosa es que no hay cafetera

Excellent place

Nos encantó

The property is beautiful, but not ready for business. Unfinished construction. The staff was courteous cheerful, but did not seem to know what they had available. We were assigned an unfinished room, with only a TV and a small refrigerator, and the closet did not have any hanging rods or hardware. Had to come back to the front desk, which is not yet in the lobby (it's in their restaurant), where they assigned us a new room. There is no elevator, had to carry our baggage to the second floor, and the stairs to our room had no handrails.

Excellent service

Excellent like always

Solo diaria que tiene una falla en la presión del agua en el baño pero en lo demás es Excelente lo recomiendo

Good

Todo estuvo Excelente Espero que cuando terminen las remodelaciones sea mucho mejor

El hotel cuenta con lo necesario para una estadía de dos días, pero la presión de agua es muy poca y afecta para ducharse.

Muy cómoda, y excelente servicio

.

Llegue a las 3am de mi viaje el guardia de seguridad fue muy amable y muy atento todo fue muy rapido gracias por eso!! Todo muy limpio y organizado las camas estaban muy comodas!! En fin todo muy bueno! Gracias!

Love the place

Lugar tranquilo, buena limpieza y sobre todo buen personal

Fuí por buenas referencias y quedé decepcionada.

Parte bajo construcción no apta para alquiler. Grietas en el techo.no hay agua caliente en cuarto #20 ruido se oye adentro luz entra debajo de la puerta no cafetera ni microondas. Personell poco profesional no adiestradas para lidiar con contratiempos.

Podría estar mejor, aunque sé que está en remodelación

Muy bien

El Lugar esta en remodelacion, pero los cuartos estan limpios y el trato de primera clase. La ubicacion es perfecta para ir a la playa si desides salir o por el contrario la facilidad cuenta con piscina. El desayuno muy bueno no hay que salir a comer.

It was amazing. The staff was absolutely fabulous! The food was some of the best I’ve ever had! Bar was well stocked. Everyone was nice and friendly.

Our stay was excellent. The food variety is great, and the room was comfortable.

Lugar limpio, con estacionamiento

I have stayed here 4 times already and I love everyone is very friendly and clea

The room was hugh. You could have easily fit another king size bed.The only drawback, I requested a handicap room. When we arrived at the hote we had been assigned a room on the second floor and they did not have an elevator. A serious disconnect between the Hotels.com's app and the Hotel. Fortunately, Douglas, the hotel owner was gracious enough to take care of the situation by having a couple on the first floor switch rooms with us.

Me gustó, están en construcción, pero tiene mucho que ofrecer.

Easy access and check in process. Room all cleaned.

The room and bathroom was clean. Since we were 4, it would have been more confortable 2 extra chairs and probably a small high closing table to put our clothes on while bathing or more hooks. The pool seemed clean, but it was like too public. A little privacy would have been better. Though, we did have a good comfortable rest and stay. Lily

Hace falta una cafetera en la habitación .

That’s great. The food it’s awesome

Nos encanta hospedarnos en Douglas Highway. Todo el staff te tratan con excelencia y dedicación. Los cuartos super espaciosos y super cómodo para nuestra familia compuesta de 2 adultos y 2 adolescentes. No hay ni que salir del hotel porque en el restaurante del hotel cocinan riquisimo y los precios super módicos. Definitivamente que seguiremos volviendo.

Todo excelente

Todo bien me encanto.

Was better than I thought

Super me quede sorprendido con lo limpio que es todo y la ubicación expectacular!

Todo muy bueno

Love it! This will definitely be my favorite spot!

Very good

Muy bueno cerca de todo .

Fue una experiencia inolvidable y extraordinaria, a mí y a mi pareja nos encantó todo desde el servicio, la comida, la bebida, la piscina, la habitación, la localidad. Y sobre todo la limpieza me sentía como en casa, todo muy limpio.

Have very centric area same have a lot of potential once they finish the remodeling, I really enjoy it ,the room was very clean the personal also very courteous and professional. I will recommend and I will use it in a near future again.

They ask you for your card to put the hold $150.00 for damage to the room. Situation that is not stipulated in the hotel reservation.

Pretty run down but fine for an overnight. The bigger concerns were no outlets in the entire room albeit one on the ceiling! No way to charge a device outside of the bathroom. Also no lamps!

No habia presion de agua

1. Internet problems: My final invoice could not be printed or send by email as of today. No internet connection in the bedroom for tv.

Everything was as expected.

very complicated to pay at reception, no internet to see tv.

La facilidad me gustó, el personal y el servicio muy bueno, aunque siempre hay oportunidad para crecer. La habitación #13 tiene un problema con la presión de agua en la ducha que deben corregir. Todo lo demás estuvo aceptable.

No muy agradable

Están en remodelación pero aún así está muy bueno el hotel

When we arrived there was a lot pf noise. We ended up not staying.

The staff was super friendly and accommodating. Everything was clean and in good condition. The bed was very comfortable, and the towels were hotel collection. The owner was very helpful and kind. The bartender, Luis, was exceptional.

Super clean room very good service and the staff is so friendly and helpful!!

Front Dest Girl Is awesome

Thanks.

Muy limpio y comodo

I like that the hotel has a restaurant, no need to leave the hotel to eat. The menu has a variety, the food was delicious. I think that the pool hours should be later than 10:30pm.

It was good

No service, no lobby, the place was alone with nobody to do checkout

The place was very clean. Staff was very very nice. The pool is very clean as well.

Lo recomiendo

Is a great place!

The staff including the owner were awesome. And the food was very good. Loved everything about it

La habitación contó con su baño con agua caliente, proveen shampoo con acondicionador y jabón. En la habitación, cama Queen, mini refrigerador, plancha y tabla. A/C, dos sillas y espacio para guardar cosas, adicional al clóset. Tienen un restaurante, piscina. En esta ocasión lo utilicé de refugio por la tormenta y el personal estuvo pendiente en todo momento, incluso al irse la electricidad, prendió la planta eléctrica.