Muscatel Roma - 400 Mts from Mall Road

Staff and housekeeping

I booked a room in roma but at the last moment they changed my hotel on their own and gave me a room in muscatel busan which was really disgusting. Avinash explained everything and handover to aniket who never asked us about my comfort. I paid almost 7000 inr but they don't even make a towel animal on the bed for a newly married couple even after i request. They shouldn't change my room and they gave me room from where I can't see anything outside. Westage of money. I will not recommend this hotel to stay

The rooms are neat and clean. Staffs are very professional

Nil

Clean. Comfortable bed. Pleasant reception staff. Location convenient to the mall, cafes and restaurants.

Would have been a much higher score but the room was damp (mould all over the ceiling)and very cold; the only way I could keep warm was in bed with a double layer of duvet plus a blanket. I asked for a heater (for which I was willing to pay extra) but none could be found which were compatible with the sockets. This spoilt my stay in Darjeeling, and I left feeling quite ill, and with my breathing affected. This room is not suitable for occupation.

Rooms are very cold, Room heater should be provided.

Yes but staff need to be little more cooperative and be good at their work other guest was making noise till 3am no staff was there

The only positive about this accommodation was a helpfulness from the staff. In particular the gentleman who got us an extra towel as there was only one in the room.

Despite other reviews, our stay was sadly not so great. We booked the deluxe Queen room but on arrival there was a lot of mould in the room and it was very damp and cold. The bath mat was also soaking wet. Luckily, there was another room to move into although lower grade with a less desirable view. This room was also cold, the windows provide no insulation and there is no option of heating at all. All they could offer was an extra blanket. Because of the cold, the bathroom floor is always wet - a squeegee would be really useful here. Most importantly, the bed was so uncomfortable. We had an old mattress and you could feel every metal spring. All of this was made worse by the fact we were forced to pay a higher rate for the “deluxe” room on checkout, as this was our original booking. When we explained about the mould, it wasn’t taken seriously and they said we needed to pay for what we booked. Not great customer service and wouldn’t recommend staying here.

Clean and hygiene

Location

Clean and tidy

Long slope from the mall road which is not good for aged people ! Its so high to reach through the road You should book a cab all time to reach the room !! If you are cardiac patient then dont book

Large room, we were a family of three so our child of 9 could sleep comfortably as well.spacious is what we had booked.

Staff lost ,not proactive, clueless not trained properly, Dinner came in a plastic tray with bland taste portions were less.

Worst service

Dirty in condition

I recently had the pleasure of staying at Muscatel Roma with a group of friends for three nights. Our party of eight had a fantastic experience, largely thanks to the warm and friendly hotel staff. Mr. Philip, in particular, stood out for his exceptional assistance, making our stay even more enjoyable. But elders, keep in mind that the hotel is situated on a 1-minute steep slope; for young people, it's negligible. I highly recommend Muscatel Roma to anyone visiting Darjeeling – a truly memorable experience awaits. I would rate it 5/5 stars.

NA

Room and staff behaviour

Service boy was very less... kitchen hours should be extended

The bed, the pillow, the mattress, and the heater blanket was absolutely beyond perfect, I haven't slept so well in my travels in a while, also the room is on the quiet side and peaceful. Wifi was good to get some work done, there are tea and coffee station, and closets with hangers, all on all it was a pleasant stay.

Hot water in the shower runs for 2 minutes and it's gone That's all I got, i complained on my first morning and they assured me they will fix it. The next morning I tried the shower and it lasted 3 minutes and it was gone, the problem was never solved and I didn't get my shower. That was the unfortunate part of my stay.

Rooms are clean with hot water available all the time. The staff are really very courteous, Budget stays but you have to do a steep climb of approx 100-150 meters to reach the property.

The location is excellent. It's just a 10 min walk from Mall road. The rooms are very tidy and clean. Washrooms are also super clean. A very surprising thing is that you will get a bed heater which I think is very essential.

The dining area is not available here. You can order food from their centralised kitchen and they deliver food to your room within 45 mins but you have to eat in your room. I find this is very annoying at least they should open the dining area.

Big comfortable bed and good size room. Good amenities, kettle, tea and mugs provided. Good huge geyser. Very close to mall road and accessible location no stairs to get to the hotel.

Very cold room. They have electric blankets available at an extra cost. Expensive breakfast, but tasty.

Have to walk up steep slope to reach the hotel

Clean room, friendly staff

The staffs were very cooperative & the value of money was there.

The only problem I found that is it's location. It's on top of a Hill so if you are not going with a private car you need to struggle to climb that high with luggage.

Reception staff were cordial

1.room size is horrible you will have to walk over your luggage (room ends before it starts).not even suitable for single occupancy 2.very poor maintainence 3.bedcovers ,pillow cases were dirty and had to get them replaced on call 3.solo travellers could try this hotel,couple please try & avoid

Staff were very helpful and location was great.

NA

Staff are very goofd

The location was a good and short distance from the Mall Road. The room size was big enough compared to other places in the surrounding areas. Moreover, the rooms came with heating mattresses with the beds which is very much required and comfortable while living in Darjeeling. The rooms had geysers and basic toiletries: soap, shampoo, and shower gel.

The view from the room wasn't entirely up to our expectations. However, given the price, it can be overlooked. The bedsheets could have been slightly more cleaner as we found some spots on them. Once, there was no electricity and there was no backup generator.

Very good location. Very close to city center. Althought way to hotel was a bit steep but, we do not care. Some rooms has nice view to valley. The street was very far from city traffic, so, possible to have silent nights.

Breakfast area was a bit far, in another building.

We were accamodated in the best available room by the receptionist (missing her name sorry, starts with S). She was kind enough to help us out with extra privileges as it was raining badly. Safar too is a wonderful steward, he is on his toes to make guests happy and comfortable

Would hv been good if a room heater and mosquito repellent cld be made available

Considering the price range, the hotel surpassed the majority of other accommodations. The staff displayed remarkable helpfulness and were always prepared to assist. Moreover, the cleanliness of the hotel was commendable.

The location fell short of expectations, despite its proximity to the taxi stand. The main drawback is its position on a steep road, making it challenging to navigate, particularly for older individuals. It is advisable to avoid this location if you are traveling with elderly people.

Family Room was quite big with clean washroom having geyser. Electric kettle was also available in the room.

Though the location was good the property was on steep slope.

Access of hotel very poor. We spen here 3night but single day they do not clean room, change bed sheet etc. Staff no is very poor. We pay 22000 arround for 3night. But room like 1500 to 2000 catagories.

Everything was great it was a short but satisfactory stay

All good nothing uneasy

Management not upto the mark. Need to improve.

LOCATION NOT GOOD. CAN'T PROVIDE ANY ACCOMMODATION FOR DRIVER AND ALSO NOT ALLOWED TO STAY WITH US ALSO.

NA

Location/ No Restaurant/ No Food available.

Excellent and caring staff. Nikhil invested a lot of effort in bringing us warm milk for the baby several times, and gave personal attention to whether we are taken care of during breakfast - personal attention making you feel warm and welcome. Samiksha from front desk ensured we have everything needed. Room is modest but you have the facilities needed - all day hot water, electric bed warmer, etc.

The last 100 meters of the road to the hotel is steep and narrow. To be taken into account if you have a lot of luggage. There is a scope for finding an alternative to the naphthalene balls in the bathroom. Something else could be used for cleanliness. Naphthalene fumes are not good for aroma or for health.

the location was perfect and the room was pretty.

although they had electric blankets on the bed, the room was very cold because there was no heating. I had a cold and it was very difficult at night in this room or when I had to get out of the bed. also it was wet in the room. in the morning all sheets were wet. I think it’s not ok that guests have to freeze in the room.

The staff is well mannered and the location of the hotel is also very near to the Mall road.

The bathroom was missing a wiper and the hotel was charging 350/- per night. As they we’re already charging premium, this should be included with the package.

Room was clean. Bed was comfortable, washroom was good

Took order for breakfast at 8am and served at 9:30 am which destroyed our morning plan. One person didn't get the complimentary breakfast ordering at 9am

1. The rooms are clean n spacious 2. The staff behavior was polite, gentle n helpful. 3. Reception guy Mr. Kiran is an excellent guy with a charming smile. 4. Bed warmers available

1. Location. Have to climb a stiff hillock 2. No in-house kitchen 3. Lack of options for breakfast as well as lunch n dinner. 4. Poor room service

The location was perfect and the staff was very friendly. The heated mattress made the difference.

The room was extremely humid, and at night it was very cold.

Understaffed ,but who ever 1 or ppl were prese t , were good to us

Nothing about this place is there to like. Even if you want to make a call at the reception, the phone not working

Nice hotel, with lovely simple rooms, extremely clean and they had heating blankets which is very much needed in Darjeeling. Kiran and Samiksha were very nice and helpful, especially with organizing local shared jeep in town. Would come back, thanks!

it’s located a bit uphill, so you need to climb a bit which wasn’t an issue for me

The Room is nice and bright. And the bathroom is also neat

I extended my stay at the reception. When I wanted to pay the receptionist raised the price for my room with almost 50% of my original booking.com booking. So watch out to NOT make a direct booking with this place! They will scam you. I just can not understand this action of the reception. Direct bookings should be encouraged! However, just make sure to book on booking.com even when you extend so there will be no surprise.

Saroj was very helpful as well as the hotel is located near the centre

Such a good place to stay very peaceful place little far from main roads and the staff were very good front office saroj he is always ready to help anytime. Thank you for your service we will visit again

Need to walk upstairs

The room was cozy and clean , the bed sheets and blankets were excellent and it is located in the main chowribazar area. All major shopping and dining places are a walk away.

The bed wasn't as comfortable as i expected. The showers faucets didn't work properly and toilet lid could have better . I felt the rooms were tad smaller.

Great hospitality n quick customer service. Rooms were cosy n nice . Great stay

We stay 4 night in this hotel. We got a great service.reception staff was always ready to help us especially saroj and Salim we will visit again

It was really a great place to stay, room was really clean and spacious. One really good thing which I liked very much was that electric bed warmer device and the food was also good. I really praise the polite behaviour of the staff specially front end executive Mr. Salim Rai, he is such a nice guy. And all the staff were really friendly to make your stay memorable.

Excellent.lovely hotel in an excellent staff.rooms are clean. staff are very helpful. Saroj was very helpful he give us best service.

Thank you for the wonderful hospitality reception boy saroj was always their to help us. We will visit again

Location is perfect!!! Comfortable, clean and friendly, helpful staffs. Saroj is smart n helpful and Sahil is a sweet hardworking guy.

Kitchen not completed so breakfast was usually a bit delayed. Wipers not available in the bathroom. Rooms are a bit small.

the reception staffs were very good..very cooperative in nature.they gave me the best possible room available with them

clean and hygienic

location is too bad for elderly people and food menu is overpriced.