Muscatel BhumSang - 200 Mts from Mall Road

Everything. Exceptional service in every way

There's no drawback at all

Good location, friendly staff, value for money.

Carpet in the room was a bit damp, but they provided slippers so it's okay

The staff. This hotel has wonderful staff. Very welcoming and very polite. Made us feel comfortable. The location is great. Like a 5 min walk to the start of Mall Road.

The beds are like sleeping on Iron. I guess to be honest you get what you pay for. The hotel can do with a bit of paint and a little make over.

location was great and our room had a great view. the staff was really great. the food was not bad.

the room looked bigger in the photos on booking.com. but otherwise we were happy with our room and the view. great location too.

It’s in a good location near mall road. The staff are pleasant. Clean. Quite cold in the room but nice thick blanket provided.

Quite tired decor

Everything

I would rate higher if I could. Absolutely amazing hotel.

Staffs are well behaved and nice

Toiletries could have been better

This hotel is difficult to like for the price they charged.

Almost everything about the hotel was abysmal, the location is far away from the main area of darjeeling, the rooms, the location of the rooms, the rooms weren't properly isolated you can literally hear what's going on in the other rooms, the bathrooms were bad. And i write these things even after getting an upgrade to a super deluxe room, the normal rooms were even worse.

Location is good - very close to the mall.

1. Unclean, run-down hotel 2. poor quality food 3. service staff unfriendly 4. poor facilities - bathrooms didn't even have soap

The food was ok.

When there's no power, you cannot even charge your phone.

Very bad

Bad behaviour and bad location

Good location.

Did not like being locked in (felt like a prison) when checking out. Only used heater for 1 night and security guard wanted to charge me for two nights. Only after he called his boss I was able to pay one night for heater. A bit pricey at 400 IDR. Overall, Insisting the heater was two nights, not having proper change, expensive heater costs, and being locked in checking out in the morning is not a good experience. Overall terrible customer service.

Decent room

since it is cold in winter. the room should be equipped with slippers

Location

Can improve on their kitchen section

Everything

Room service must be improve

Breakfast must be added with hotel booking cost

the room size and

it's not clean at all.

The impeccable service and hospitality of your staff made our retreat most enjoyable. We were very impressed by the responsiveness of you and your staff from the planing stage till the end of our retreat. What is most commendable is that numerous request were all but acceded.

Wi-Fi

The room was good and the facilities

They didn't provide any towel

Lovely property bang on gandhi road near taxi stand.

Nil

Awesome property bang on gandhi road near taxi stand. Mall road walking distance from here.

Nil

Nothing

Rooms No proper service

The room was really incredible. The most beautiful room I've stayed in. It is exactly like on the pictures: big windows and incredible view on the valley. It was super clean, I've never seen a hotel room that clean in India. The staff was very friendly. It was well located, just near the clock tower. Also great to have a kettle.

Unfortunately my shower was broken so the staff told me I had to bath with the tap and the bucket. But at least there was hot water. It was also cold in the room as there is no heater.

We could not eat here. Nearest to station.

Price.

Nothing

After visiting the dinning they told us that the so called complementary breakfast is not for all

The bed warmer was a great comfort.

The furniture needs replacing.

Location is superb. Front office staff Dewassis & Rinzila's very cooperative and cortious. Will visit next time for sure.

Toilet fittings

Just the location, it’s very near to the Mall Road

Didn’t like anything in the property. Bathroom had a very bad smell. Staff were not cooperative. Bed warmers didn’t work and they refused to give another one.

The location. Very near to central mall area

The room position and the facilities. Like one switch board just popped out from the socket..

Though I did not any breakfast for two days in spite of having booking with room, but on third day I got the breakfast.

Toiletries should be refilled daily for 2 pax

Good behaviour of staff

After approximately paying ₹5000 per night geyser was not working properly and the other single bed doesn’t have bed warmer when I ask them they said we don’t have warmer however we can provide room heater for extra price.

Very old. Need to renovate

No room heater

The staff were very amiable and attentive. The hotel is in close proximity to Mall Road.

We had some problems with water not flowing in the washroom. We were shifted to a new room, so all was good. But there was some delay and deliberation.

Excellent staff . Pavitra, Sameer and Alisha made my stay comfortable . Special thanks to daju too their night watch man he was always smiling and enquiring about if everything all right he even changed my roo. Kettle and bed warmer so promptly. Always smiling ready to sort out things with out blinking.

Well first when I reached there they had given my room to another guest then they upgraded me to deluxe room. I saw 6 rooms finally decided to stay in 308. Then I discovered my kettle and bed warmer not working I asked them for change it took me couple of hours to settle in room. After 16 hours journey it's quite annoying if hotels takes so much time. Bathroom had no water they asked me to wait for water to fill. Imagine . I had my bf included they only have 3 choices and in juice only mango and fruit only banana I was horrific for me as I don't like none. They delivered me bf in room no cutlery come.with it . From second day onwards they started keeping teabags without cover when I inquired they said they have finished the covered tea bags. 3rd days they run out of soap bar and coffee sachets. When I asked next morning thier f &b manager come with tea bags Givin me option for coffee that too those open tea bag in his coat pocket I said I'm sorry they are so unhygienic like this touching your hands. My bathroom toilet seat was broken it was very uncomfortable. Room had no chair or table eating bf in room so challenging as u have to sit on bed and eat. Room size was big. No view one side was garbage canal and one side construction going on. House keeping service is so bad they need so much improvement may be hotel needs to hire a consultant or trainer to train house keeping. They shd have atleas small box sort to keep coffee tea bags in them they were just lying on tray. I went to them as I stayed in thier property in sikkim but I was disappointed to see the Darjeeling building maintenance. Sikkim one was maintained well.

Me and my wife Stayed here for 3 nights , it was a good experience overall - Room was perfect as per the amount I paid .Room had all amenities one might need during a stay. - Receptionist Alisha and other Staff is very humble & professional.

The service, behaviour just awesome... Everyone is cooperative there... I love the place..

I like everything there..

The room should have cupboards and washroom should have storage space. Otherwise everything fine

I liked everything except there should be cupboards for keeping clothes and storage in bathroom

Great location

No lift, and room heater was not available The most strange things is after booking no one is picking phone in Hotel.

Excellent breakfast.

None

Must stay

Must stay

The staff is super nice, the room was nice and clean

The noise from the main road was super hard, it woke me up and I’m not a light sleeper

I'm very happy with the service and property It was really a good experience staying here Thank you everyone for making my stay good 😊

Room location

Foul smell. Wash room flow of Tap water not checked before check in. Mosquito inside the room bcz no ambiance,No mineral water bottle, provided with only RO water. Chargeable mineral water bottle of local production. That too higher than MRP. PLUS ABOVE ALL THE PRICE DIFFERENCE ON UR ONLINE OF THE SAME DATE.

Nothing more

It's beautiful property

The location is bad. The rooms are overpriced compared to the ones available near governor house.

The view from the Room was nice. Had a comfortable stay.

The hotel doesn't have a lift facility...

Very very friendly staff and very exceptionally helpful...always smiling and courteous.

The amenities can be improved for eg hair dryer .

only staff was good. Location, room food were pathetic

Location, room food were pathetic

Location

No view in the room

Excellent room service. Great Hospitality. Reception staff were very cooperative. It was a happy stay

Restaurant service can be improved a bit.

Location almost good, heater in bed blanket, behaviour of staff in reception good, tried to resolve some issues related to tv connection, absence of water

Family room is not worthy as per the price, broken bathroom hanger, one day there was no water for quite some time, less option in breakfast, attitude and behavioural issue of the lady in charge of breakfast, late arrangement with very less option. Cable and network connection poor

Staff is not a co-operative, after settlement of all the bills in advance but didn't received billing statement