U Mall Apartments - 400m to Sokha Beach vs Similar Hotels

The room did not match the booking, with broken furniture and pest issues reported.

Rooms were reported as spacious, clean, and with good views, exceeding expectations.

Good overall, fits the hotel rating

Rooms receive daily linen/towel changes and are described positively overall ('в остальном все ок') — good room quality.

Significant concerns raised about cleanliness standards, including dirty bedding and unclean conditions.

There were reports of a guest using personal utensils at the buffet, which was seen as unsanitary by this reviewer.

Standard quality for this hotel tier

Guest explicitly stated everything was clean ('Все чисто') and noted daily bed and towel changes — very positive cleanliness.

Convenient access to the mall and nearby shops, but heavily biased toward Chinese tourism.

The location was noted to be less attractive, with references to Sihanoukville not being the prettiest city, though convenient for island visits.

Convenient despite construction nearby

Standard quality for this hotel tier

Service was marked down due to unprofessional behavior of the manager and long waits.

The staff was described as very kind, attentive, and proactive in ensuring a pleasant experience throughout the stay.

Great staff and support from the hotel

Service described as friendly ('доброжелательно') and one reviewer said 'Everything was perfect' — strong positive service.

Limited dining options nearby, primarily catering to a specific demographic.

Breakfast and dinner options received positive reviews, particularly the quality of the buffet.

Breakfast not included as expected

Breakfasts were described as tasty and there is cold coffee and sandwiches on the 1st floor, but food prices were seen as high — mixed to positive.

Lack of basic kitchen utensils and noticeable maintenance issues with pool and laundry.

Amenities such as the infinity pool and multiple dining options were mentioned positively.

Standard quality for this hotel tier

Lack of facilities to dry clothes/beach items was explicitly mentioned ('Негде сушить одежду, пляжные вещи') — notable amenity shortcoming.

Some aspects may justify the price, but overall, the experience did not meet expectations.

The hotel offers excellent value for money with discounts and complimentary services.

Standard quality for this hotel tier

Food prices were criticized ('Цены на еду'), reducing perceived value, though overall stay was acceptable for the region.