Al-Rajhi Luxury Modern Flats

‏نظافة

لايوجد

Its not looking like what they are showing in the picture. They are showing sofa in the picture but there was no sofa.

Cheating. Provided another room.

السعر

دورة المياه

الله يعطيكم العافيه راحه وهدوء ونضافه اشكرركم💕

Le personnel a fait preuve d’un manque d’accueil, d’écoute et de courtoisie. J’ai plusieurs fois demandé le nettoyage de ma chambre, ce qui n’a jamais été le cas pendant tout mon séjour.

Amazing 😍

Bathroom 🪥

Only thing we liked was the Clean bedding.

Everything else was very disappointing, extremely noisy and old air conditioners. What exactly are they doing with the money they get? No staff visible at all, if we had any issues there was no one to even go to. Asked the manager for missing things such as cups and he couldn’t provide. Extremely disappointing and poor location too. Not worth the money at all.

تم طردي من الشقه وحسبي الله

Everything

Nothing

كل شيء تمام

لا شيء

Just the location is close to everything . Will never recommend to stay with family .

First of all there is no one you can talk with , no front desk no reception . We are shouting in whole building is someone here … after great struggle of 6 hours we got keys , in 5 days no one ever came to ask you need anything . We need cleaning bathroom no tissue no toilet paper . When you take shower water started coming out in the corridor but who cares ? It’s just like a ghost room no one around

الظافة

تباين ساعة الدخول مع ساعة المغادرة حسب تعليمات هيئة السياحة

Fair for the price point and good staff and the room were actually very spacious

Not that many outlet next to bed only one and its above like 2 meters from ground. No table between bed no outlet the area between the beds weren’t clean at all under the pillow i found hair so the area was not cleant most likley because there werent enough time to clean. The property werent ready until 6:08 pm even though they know that we will arrive at 4:00 pm and we exchanged talks so they know about our arrival time

لا يوجد

كل شي لايعجب. م أسكن عمدهم اصلا حيث كان لي حجز عندهم في اليوم الذي يسبق ولم يقيمون في نفس المكان الي معروض في بوكينج وعند السكن تبين اختلاف المواصفات كما لايوجد عقد إلكتروني للايجار عندهم

لايوجد

لم أسكن في نفس المكان الي معروض في بوكينج حيث ذكروا وجود اعطال في الفندق المعروض في بوكينج ووجهوني لمكان إقامة بديل وعند السكن تبين اختلاف المواصفات كما لايوجد عقد إلكتروني للايجار عندهم

One of the rooms was very good

1. The caretaker lied with me, my mother is in a wheelchair, and she cannot walk. I was told that there is disabled access. There was no disabled access. 2. I was extremely tired when i reached the property, the supervisor kept on insisting to pay immediately which was very irritating. I was staying with my family, he could have waited for some time atleast half an hour, for the payment to be made. 3. I forgot my keys for one of the rooms inside. I have to drive with my family for sohor. I was told by the caretaker that the supervisor's time is over and they cannot help me. I requested him that i am waiting outside with my family. After insisting, he sent the supervisor.

We had to wait for 20 mins

Washroom door was broken, I got locked inside. My husband had break open. Also, we were not provided any kitchen items.

تعامل خدمة العملاء غير متعاونين + خدمة النظافة منذو نزولي إلى وقت خروجي لم يزورني خدمة تنظيف الغرف

There is no cleaning seation we stayed there for 6 days even once they didnt change the bed sheet or came for cleaning the room .secondly there in front desk and finally rooms smells badly

Published pictures on Booking.com is completely different from the actual provided booked room. Mattress was terrible, dusty room.

I would highly recommend this property.

Everything from cleanliness to whatever they are actually offering is amazing. It feels home.

غرفة نظيفة متواجد ميكرويف وموقد الطاقم ودود مكان به كل الخدمات تصلح للعوائل

بعد المسافة من الحرم

Spacious rooms with all facilities.

Parking not good

المكان قريب من الخدمات

لايوجد استقبال .. الحمام داخل غرفة الاولاد .. المطبخ ضيق يعجلونك بالخروج

المبني والأسرة

كانت في مشكلة صرف صحي في المطبخ و الحمام

Checking out

I stayed at Al Zaereen Hotel 2 from 4–7 March and unfortunately had a very disappointing experience. The hotel’s listing states that check-in begins at 4:00 PM. I even called the hotel around 3:00 PM to confirm that arriving within an hour would be fine, and they confirmed it would be. However, when we arrived at 4:15 PM, the reception simply gave us a slip with a number and asked us to wait in the lobby without any explanation. Despite having a confirmed reservation, we were forced to wait almost two hours after check-in time. The staff were unable to give any clear update on when our room would be ready, which was extremely frustrating after arriving from a long international journey. When we were finally taken to the room, cleaning staff were still inside preparing it, showing it was not ready at the official check-in time. The bathroom condition was also unacceptable: there was cleaning liquid still on the floor and inside the toilet, hair from previous occupants on the floor and in the dustbin, and no toilet paper provided. While I understand hotels in Makkah can be busy during Umrah periods, this does not justify delayed check-in and poor hygiene standards, especially when guests arrive with a confirmed booking. Overall, the experience was far below the standard expected from a property listed on Booking.com.

الخصوصية والهدوء

عدم وجود سجاد

I been there earlier also. And based on my previous experience I booked this property. But this time I did not feel good. This property need maintenance. Washroom was too small. And we’re not working properly.

لايوجد

لا ملاحظة

Nothing

Very bad smell in the apartment

اقامة رائعة ونضيفة جدا

The completeness of the room ameties

The smell of the batroom in B2 i hope you will fix it soon the smell is very bad

It was an amazing stay. Very clean, very responsive staff and in a great area. About 10-15 minute drive from masjid nabawi. Great selection of restaurants and stores around as well.

The property was clean and spacious and the security there was really helpful and friendly

المكان نظيف

بعيد جدا عن الحرم لا يوجد رسبشن

Le service clientèle. Répond très rapidement !

Extérieur c'est trop sale.

Nothing, worst service

They called us at one location, then sent another location and when went to updated location thay building had stickers from the government saying "this building is closed and locked by the government due to not following rules"

Very clean and comfortable

Was a bit far from the centre

No hot water in shower. Very far from haram

Everything, location , customer service and the cleanliness. Is very close to everything. Only 15 minutes away from Haram. The taxi may cost you between 10-20 riyal to Haram.

Nothing.

Belle Chambre

Les horaires limites du bus. Doubler la frequence sera une bonne choses

There is no electric point near the bed. The kettle electric point is not accessible

المكان قريب من الحرم، الحي جديد وهادئ، توفر واي فاي سريع، السكن نظيف وطاقم العمل خدومين وتعاملهم راقي

تركيب ستاند في الحمامات لتخزين اغراض الاستحمام من صابون وشامبو وغيرها من احتياجات الحمام ايضا وضع منشفة ارضية عند باب الحمام ، ايضا لو كانت هناك جلسات خارجية في الحوش يكون ممتاز جدا للنزلاء، حاليا لاتوجد غير بقالة في محطة قريبة من السكن لكن تحتاج الوصول اليها لسيارة

There is just one washbasin in the restroom. Air-condition should be changed. We wanted to the clean the room, so we wanted vacum cleaner, it didn't come. Wipe paper, we wanted bu didn't come. There are many hotels in that zone. Two services can be arranged with a schedule as in Macca. It was not good to say "please leave the hotel as how you found". If I saw that message before leaving, I could leave everything untidy.

Hotel staff and Booking Staff were Helpful and friendly

Location

Small flats Behavior of staff Overall appearance