Aurora Phu Quoc Hotel & Cafe

Absolutely friendly stuff. We loved it a lot. Location is a bit from center which is PERFECT. Very good place to see sunsets and fireworks straight from the balcony.

All good, We saw an insect once in a corridor, but assuming this was from the street.

Clean quiet location near tram

No services

Приветливый персонал. Без проблем заселили раньше. Удобные подушки. Есть гигенический набор: приятное мыло и шампунь. Хороший вай фай. 5 мин пешком до центра Sunset town.

Были грязные простони. В номере бегал огромный таракан.

Todo perfecto, limpio, nuevo, acogedor 👍🏻

Прекрасный отель. Чисто, уютно, комфортно. Очень доброжелательный персонал!

location

Pillow smelled like sweat and poor English from concierge, hard to communicate.

Pillows and people

Чистый и уютный номер. Отзывчивый персонал. Расположение удобное, в шаговой доступности все основные достопримечательности южной части острова (фуникулёр, шоу салютов, водные экскурсии).

В комментариях читала, что бонусом дают билеты на фуникулер, но рано обрадовалась. Комменты были позапрошлогодние.

We stayed on the top floor of the hotel. The room was amazing! Super spacious and well designed. Gives you a perfect view of the firework show. The room was very clean also and the staff were exceptional.

The Wifi didn’t work well in the evenings and overnight. The hot water also wasn’t working initially.

Very well priced, and kind and friendly staff.

Nothing that I can think of, booking was easy, staff were excellent and room was clean and quiet.

The location was excellent, and the rooms were clean.

Breakfast is very controlled, with guests required to select what they plan to eat the night before. There is a limited selection of additional items, as well as drinks and juices, which reduces flexibility and choice. Unfortunately, the lobby had a persistent and unpleasant smell throughout our stay, resembling garbage or another organic odor, which made it uncomfortable to spend time there. I did raise this issue with staff, but unfortunately there was little response or follow-up. This is something that really needs to be addressed.

Staff very cool, good value for money, good breakfast

So far from everything, fridge was broken

Overall, it was great!

Nothing. Maybe no receptionist sometimes.

Room is neat and clean. Quieter side of Sunset Town but walkable distance to Kiss Bridge and cable car station.

The room is very tidy and clean, and the staff are the friendliest I have ever encountered.

The hot water is unstable in the evening, and sometimes you might need to take a cold shower.

店員さんが優しくみなさん笑顔で対応してくれました。美味しいフルーツやケーキ、焼きたてのパンの提供ありがとうございました！

カビ臭くて相談したらアロマキャンドルや掃除を徹底的にしてくれました。お部屋になんらかのトラブルがあったのかもしれません。21:30の花火は見えます。キスオブビレッジのショーは見えません。バスタブは熱めの湯は最初出てしばらくするとぬるい湯しかでません。近くにエレクトロニックレンタルバイク250k/日、バインミー屋さん、品数の少なめマートは歩いて5分くらい。ケーブルカー乗り場はしばらく歩きます。

The property has a perfect location. Sea and firework view, walkable to all of Sunset town from the harbor end where it is quiet and level to all attractions. The service was wonderful and the staff were always available. I was a first timer on the island and it helped me to be able to have my so many questions answered and they were proactive with suggestions to make my experience magical. I have traveled exclusively throughout the world and this was one of my favorite stays. I was booked for a eeek and I extended three more on the second day. Beyond my satisfaction with my stay, I should probably say that even during high season, the cost would have been a value at twice the price

Les choses que je retiens le plus de cet établissement et le personnel. Qui a été tout au long de notre séjour très gentil et à l’écoute. Toujours là à nous aider en cas de besoin.

J’ai tout aimé. En revanche, c’est dommage que le petit déjeuner se fasse dans un autre bâtiment, mais ce n’était pas dérangeant et il faudrait, je pense rajouter quelques miroirs dans la chambre.

La ubicación para nosotros era perfecta, junto al teleférico y al kiss of the sea. La habitación está muy bien, pequeña pero acogedora.

El desayuno es muy pobre además de que hay que moverse a otro edificio para ello y elegirlo un día antes. Nos dieron unas tostadas y al pedir mantequilla y mermelada nos dijeron que “ese día no había”… El personal habla muy poco inglés, aunque son muy amables.

Super clean

Not the best area to stay if you want to explore the island

Nice hotel to stay. Maybe you need to add mirror in the room (outside bathroom)

Clean, modern, location, friendly staff, convenience

Nothing

Good property, staff was brilliant, but the size of room is very small

Amazing view and location. Staff was also good and the rooms were very clean with all facilities.

It was amazing!

Helpful and Friendly staff

It's a lovely boutique hotel, affordable rates, free cable car entry, but one has to arrive before 3 pm to avail the tickets.

Very clean room, friendly staff. Good location to cable car and city center

You have to book one day before free ticket for cable car

The host was such a wonderful lady. I arrived late and she was waiting for me with a smile and a glass of water! The hotel was beautiful throughout. I stayed in a double room with a small balcony that had a wonderful view of the sea and cable cars. My room was beautifully furnished, as you can see from the photos. Everything was like new. The bathroom was immaculate and well designed, and the shower was super! Lovely soft towels, toiletries, shower gel, and shampoo dispensers, slippers, wardrobe, hangers, and a lovely scented candle. The bed was amazingly comfortable with super pillows and cushions. Smart TV. Cooking area with kettle, hob, few pots, crockery, and glassware. Fridge. It was a delight to walk into an air-conditioned room as there was a card left in all time, and you had a second card to enter the room. 😀 I had a lovely warm croissant and coffee for breakfast. The hotel is just a few minutes' walk from the cable car station and the Kiss Bridge evening show. The host booked a ticket for me to see the show. You also get a free ticket for the cable car and admission to Hom Waterpark. This ticket also includes access to the famous kiss bridge on the day of your ticket. It's great to be on bridge at sunset ! It is also only a 7-minute ride to Khem Beach. I was only booked for 1 night but stayed an extra night. Perfect in every way. 👌

It was perfect, nothing I didn't like.

Brand new, location, very supportive staff

Only guests and breakfast only Vietnamese

The hotel was immaculately clean , excellent service throughout our stay . the owner was so welcoming and helpful. Would highly recommend staying here. The pillows and mattress were very comfortable. We also received free tickets to the water park and cable car.

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i really enjoyed my stay there. I stayed with my mother and she really loved the place and its aura. Clean and spacious. Balcony view is amazing. You can enjoy sea view, also its in a very quiet area which we loved. Must recommend. The people who work there , amazing ! Kind and very helpful <3

Very friendly staff

Bathroom has a huge window into the room that can be closed with a curtain. The problem is that the curtain doesn't cover 100% of the window and on top of that it's partially transparent, so your privacy is compromised

We love our stay in the hotel. In term of the price, the location, food everything was superb! the staff were amazingly helpful and the kindest! It was around 10ish pm and my daughter feet was swollen and couldn’t walk as she was injured from the khem beach and we could’t find any nearest clinic which are still open and the staff was quickly taking the action and everything is fine on the next day, and she could walk again. We will be definitely recommend this to our friends and family! And ofc we will come back on our next trip here in Phu Quoc ❤️

The lady, I believe to be the owner, was extremely nice and welcoming. The hotel is brand new and the room has everything needed

The isolation is pretty bad, I got woken up 3 times during the night by the ringing bell downstairs and my room was on the third floor. The hotel ran out of electricity from 6am to 6pm, apparently from the government for the whole area. It’s not the fault of the hotel but it’s unfortunate for travelers as I had no battery. The hotel offered a coffee but that won’t really help the situation

Nice location, new hotel, friendly staff !!!!