The Gaia Hotel - Taipei

服務人員都很有禮貌

隔音差，房間太小，浴池也太小

房間內的泡湯浴缸很大 泳池和溫泉都十分乾淨 服務人員友善，樂於提供協助

無

1. The doorman and counter is good which the luggage sent to the room in advance. 2. The welcome card is so sweet. 3. The hot spring's water flow is good to fill up the bathtub rapidly. 4. The breakfast is various and the service is perfect. 5. The doorman will take care of your luggage and put it in the trunk.

1. I don't see the water cooler on the corridor. 2. The TV's HDMI cable is drop from the machine in the room. 3. I suggest that prepare some bottles of water in the room in advance. 4. Please introduce the elevator could be use for the old or disable person in advance. 5. Put the sign to remind the customers where we should drive to and the parking space.

服務人員超親切。還有接駁車可搭

貼心親切服務

謝謝櫃檯服務人員金文韻女士，親切接待老顧客，讓人覺得像回家一樣自在舒適。

沒有。

Everything. The best hotel in the world. Great rooms, staff, everything. World class!

Die Lobby sieht sehr schön aus und Onsen im Eigenen Zimmer ist ein echtes Highlight. Der Service war auch überragend, man hat immer versucht uns zu helfen.

Preis/Leistungstechnisch ist es okay, aber der Fernseher im Raum war etwas klein und schwer zu bedienen. Das Hotpot war zu teuer für was man bekommen hat.

服務態度極佳

泡湯舒服

服務人員都非常的熱情，在飯店像是回家的感受。附的免費冰箱飲料跟房間迎賓甜點水果都很好。湯是白磺泉，注放水快速，浴缸也大。距離北投公園其實算近，走路15分內。

自己感受問題，床有點硬。

Satisfactory. My mother and I like the Chinese porridge while my daughter likes the squid vermicelli.

The bed is too hard for our taste Luckily, the quilt made up for it. Pillows are too soft.

Hot spring water tub and specious room

Nothing

早餐豐盛、食材新鮮

所有的一切都很令人滿意，床彈簧墊及枕頭睡得非常的舒服！ 服務也非常到位，早餐很好吃 一切都很好

床很大很舒適好睡👍

晚餐的魚主餐 搭配半洋蔥 雖然健康 但不方便食用 都沒吃

Mi è piaciuta molto la stanza perché era grande, pulita con l’acqua termale in camera.

Le vasche della terme pubbliche non avevano molta acqua termale e le vasche al chiuso puzzavano

スタッフの皆様がとても親切で楽しい滞在が出来ました。

浴室の水栓金具がちゃんと動かない物が多かったです

The staff is very friendly and helpful! The SPA service is really great!

温泉が良かったです。部屋もきれいで、食事も美味しかったです。

温泉の水栓金具が使いずらかったです。シャワーと水栓の切り替えが出来ませんでした。

服務很貼心。早餐好好吃。又有畫展。主動告訴密道往山下。

北投奇岩一號的料理很好吃 每一道都很厲害👍 溫泉的水質很好 在房間內都不想外出了很放鬆

Wonderful staff! Extremely friendly and they went out of their way to help us (we had one wheelchair user and two babies!). Very responsive too when we made requests. They have all the baby equipment - bed, bath, steriliser, temperature controlled hot water. Just to note that the 8th floor is not accessible via lift. The beds were comfortable and the rooms spacious. Very small thing - it was strange to only have two hooks in the bathroom, very few places to hang towels and bathing suits!

Breakfast was excellent. Great selection on the menu and buffet style format. Amenities were excellent. Very clean hot spring available to hotel guests. Built-in hot spring bath in our room. Staff was attentive in transporting our luggage. Bilingual and were able to communicate in English. They were very accomodating when we accidentally left our do not disturb light on and able to give us a fresh set of towels.

I think the price point does lean on the more expensive side for a room per night but it is a higher end hotel. But other than that everything else was great.

レストランは朝食のみの利用でしたが、味・量とも大満足です。レストランのスタッフは品が良く丁寧で親切な対応でした。チェックイン、チェックアウトのスタッフも対応が良かったです。私は英語も台湾語も話せないので、お互いに片言になる事が多かったのですが、常に誠意を感じる対応で心地が良かったです。 部屋のお風呂も露天風呂も気持ち良かったです。

何もありません。

浴室溫泉很純，早餐有熱食現點現做很用心。

價格太高

Wonderful staff, the premises is immaculate, and the many restaurants are all delicious!

Private hot spring tub in the room

Breakfast was just OK

Great hospitality! Very welcoming, attentive staff, from bellhop, to receptionist, to waitress and chambermaid...SUPER FRIENDLY!!! It felt like a home away from home. Ruby, Wendy, Irene, Candy and many others that I didn't get their names (I am sorry). But yes, you know who you are...and I know who you are. :) Everyone was very attentive to my elderly mum. Love the breakfast and the seating area!!! Lots of variety, from locals to western. Spoilt for choices! My flight got delayed and they extended my checkout till 1pm and offered coffee while waiting for taxi and even can enjoy the outdoor onsen. We initially wanted to sit at the lobby and enjoy our quiet moment there. Couldn't ask for more!

Nothing...but if I were to nitpick, I would say the transport arrangement...they fetched my mum but left me behind. Hahahaha.... anyway, it got resolved.

接待人員跟房務都很客氣，老公生日還有一個好吃的4寸蛋糕，好開心😀

吹風機可以稍微擦一下，感覺髒髒的，枕頭太扁了睡的不舒服

Spacious, clean, and comfortable room with a private onsen bathtub. Darren Liu provided excellent and attentive service

The Chinese restaurant in the hotel had very poor service. The food was slow, not served continuously, and the staff were dishonest with customer.

員工親切,床很好睡.

房價可以再低些,應會更好. ^_^

泡湯

房間浴缸偏小

環境舒適、服務人員態度親切熱情

無

服務人員都很有禮貌。

Private hot spring bath, Dyson hair dryer, semi-buffet breakfast, shuttle to the MRT, complimentary snacks and drinks.

A bit far from everything, front entrance isn’t wheel-chair accessible, the library has a skylight (sunlight yellows the books quickly) and most of the books on the upper shelves are fake, heating doesn’t really work.

第一次住宿的感覺很好，是一間小而美又精緻的溫泉酒店。 從房間裡的設備和用品，到親切的服務以及好吃的餐飲，都達到高級酒店的水平，讓我們全家人都留下深刻的印象。

礙於環境的關係，可惜沒有室內停車場，這是唯一感覺不便的。

早餐

お正月に家族で泊まりました。 値段もよかったけれど、スタッフの対応がとても良かった。 皆笑顔で活き活きと仕事をされている感じのエネルギーが伝わってくる。 料理も美味しい！ 日本人も少なく、そして、大量にお客様を入れるというよりも少人数のお客様を大事におもてなしする感じが素敵！

コンセントがどこにあるのかわかりづらい。 そして冬場は暖房がセントラルヒーターで完備してないところが多い（どこのホテルも） この日はまだ暖かく大丈夫だったのだけど、必要ならヒーターをお願いしたほうが良いかも。

有一個點心上面的白巧克力太硬了。

Staffs are very nice and helpful

服務人員很友好

地理位置較偏僻，房間較小

The service offered by the Starr and its manager was top notch. We got upgraded to a suite after the first night when we complained about the room being on a small side. Caine the manager was more than kind to us and accommodated all our needs. Also, the breakfast was great with a diverse options. The in room mini bar was complimentary which made it easier since the hotel is located a bit on the hill and 10 minutes from Seven Elevens or other convenient stores.

One of the women’s outdoor hot bath was closed even the day before it was scheduled for a manage. It was disappointing that they didn’t follow the schedule which was notified to all guests.

服務人員的素質十分優秀，各種硬體設施齊全完善，可以悠閒舒適的享受住宿時光

飯店的可支付較少

入住的氛圍和早餐令人愉悅。

房內的刀叉套在餐巾裡，打開後卻發現是已使用過佔滿蛋糕或餅乾屑的刀叉。（半夜想吃水果時才發現，因此沒有特別即時反應）

Loved everything. This is our favorite hotel in Taipei. My senior Mom and I loved the public hot spring experience, as well as the one in our room. We enjoyed our breakfast and felt the 5-star service from the staff all throughout our stay. The manager was completely hands on and even walked us to our car after check-out. Truly a memorable stay.

None.

Clean, well equipped, lux amenities, great breakfast.

Nothing comes to mind.

服務人員都非常樂情

女湯設備，沒有預期的好

房內洗沐用品洗起來很舒服，可避免硫磺味持續沾染身體和衣物，非常難得

冬天的時候泳池不是溫水的很冰喔

接駁專車 司機 接待人員 和櫃檯人員都非常有服務熱誠讓人愉悅

晚餐套餐應該要和早餐一樣可以選擇（半自助式）而不是（套餐）因為前面都上澱粉 麵包應該一人切片2片形式 （若想再吃可以續）不是2大份，因為 麵包 沙拉 湯 燉飯 這樣還沒到主食肉 都好飽吃不下了 怕浪費吃完 腸胃不舒服 不吃就浪費食物 還會讓服務人員以為是餐點不合胃口. 泡湯櫃檯先生ㄧ開始說大眾池只能進去2位 因為只有2個鑰匙櫃，因爲我們有三位要女湯，所以我們說沒關係我們可以2人共用鑰匙櫃。後來泡湯櫃台先生才說是因為有人數限制20～若有人數限制只能20人，應該在櫃檯check in時再提醒一下.

객실이 청결하고 전체적인 시설은 깔끔하고 편안하였습니다.

고객의 응대 마인드와 서비스에 대한 준비상태가 전혀 되어 있지 않았습니다. 평일에어서 객실 손님이 별로 없어서 그런지는 모르겠지만, 손님을 대하는 자세가 상당히 귀찮고 성의없는 자세와 시설에 대한 안내와 설명도 전혀없고, "왔으니 알아서 쉬고 가."라는 듯한 인상만 주었습니다. 최초 예약을 통해 싱글침대 2개로 예약이 되었지만, 그렇지 않은 방으로 배정을 해주었고, 방 교체를 요구하니 대꾸도 없고 기다리라는 말만 할 뿐 어떠한 조치도 없고, 재차 방문하니 그제서야 한참을 지나 방을 교체해주었지만, 원하는 형태의 방도 아니었고, 또 다시 이야기 하는 것 조차 싫어서 그냥 답답하고 짜증나도 그냥 사용하였습니다. 시설에 대한 안내도 없어서 온천도 찾아서 알아서 다녀야 하고..... 손님이 없다고 몇 안되는 손님이 손님이 아닌 것은 아닙니다. 정신 똑바로 차리고 직원 서비스 교육 잘 하세요. 충고입니다.

早餐算好吃

-性價比極低 -屋況有磨耗感 -未打掃乾淨，有未知液體殘留於桌上，實在是不及格 -枕頭不好睡，兩顆都太扁

床鋪超舒適，很好睡，環境很乾淨

離捷運站有段距離，但是幸好有捷徑，走66階樓梯可以抵達熱鬧的街上