Sonesta Essential Hotels Odessa

Good

Nothing

Air conditioner was not working washer and dryer not working

Selection was good.

The food was not warm especially the eggs. Ran out of coffee and had to ask for more to be brewed.

Hot breakfast was simple but good every morning. I got a great rate for the days when most hotels were full in town for the yearly conference.

Elevator to second floor was not working. Management was working on getting it repaired when I checked out. Things happen and this was not that big of a deal.

They had lights in the front parking lot so no one stole anything from the car overnight. That was the highlight of this Super 8. Nothing else was a highlight.

The elevator did not function properly, had to "hit it hard several times" per the recommendation of front desk. This happened every time we used it. We had serious concerns as to whether we should be using it. We had to get our room key card reset 4 times because was not working and could not gain access to room. (we were there for only one night fortunately). That was four times going up and down the scary elevator to the front desk in a row! One of the last times I went to get the key reset again, the front clerk asked "how much have you been drinking?" Um, nothing?? I am in my 60's moving my daughter across the country. Definitely didn't stop in Odessa for the party atmosphere. Lastly there was no security bolt on top of the door, in fact it had been removed as evidenced by the vacant screw holes. Chair in room has tear and worn. No wall hangings in the room, just bare walls. Run down property. Very disappointed. Seriously the place is a dump. Ice machine only functioning on 1st floor. The next morning we saw large plastic bags of eggs defrosting on the counter for breakfast -- gross. We couldn't get out of there fast enough the next morning.

Idk

Idk

Like the location.

Water pressure

The staff was amazing

The elevator didn't work right the lock on my door was broke and breakfast wasn't very good pool closes by health department the whole place smelled like weed dispensary and they turned the frontage red into a one way so it makes its frustrating to get about we had to change hotels

Very clean. Staff was very friendly and helpful with checking in and was right off the expressway so great location.

Nothing.

People were talking loudly in the halls and banging around all night. The bed was extremely uncomfortable.

Ok

Nothing

It was comfortable

I chose this property because it had a fitness room. Even has a picture in the website. I was very disappointed to find the treadmill was broken. I'd also rate the breakfast as poor.

I love the pool and jacuzzi very relaxing the breakfast was good thanks

I have nothing bad to say thanks

Sink water would not shut off

The bed was comfortable.

It wasn't very clean. There was a pimp and prostitute sitting in the lobby when I walked in. Another big prostitute walked in with her butt hanging out. I was scared to stay there. When I looked this hotel up it was very appealing. It was a lie when I got there. I had paid for the room online already.

the breakfast was ok. The location is ok.

The bed was very hard, The hallways were very hot.

The staff was nice

The window in the room would not lock the bed was so uncomfortable

Very comfortable

The libby was nice and clean

Had to change rooms because security latch was broken off. The rooms were so dark, the curtains dirty and stained and did not close, had to use a hair clip to shut the light out from the super 8 sign. The room was dark, not properly lit even with all the lights on. The pool was not heated, the hot tub was even colder and the bathrooms were locked. Again this area was super dark, lights out not properly lit for children playing in the pool.

Very clean

The vending machines and ice dident work

Convenient, good price, comfortable

Some minor maintenance issues

The staff here were very friendly and understanding and accompatable state.

The only thing that disappointed me was none of the vending machines were working

When will I get my refund, since I checked out early

One front desk worker was kind.

The room was dangerous. Window had no locks, second story and giant hole in screen. Toilet and sink leaked and floor was covered in water. The carpet nailed were exposed and my daughter stepped on one. When I asked my options the manager Diana yelled at me and said I shouldn’t worry about break ins due to it being the second floor when I said I was worried about 3 or 5 year old falling out she hung up on me. We ended leaving early. They stated they would refund my entire stay but they didn’t.

The only thing that I liked was the location.

The person from the front desk didn't give me the room that I asked for, even though I upgraded to a suite room, and told me that they did have one available he gave me a different one. Then one of the beds was broken, the toilet top was broken and water was liking, the wifi didn't work on the 3rd floor the elevator didn't work either, they said they have a fitness room lie it was all broken, and the breakfast was so disappointing just cereal, orange juice, waffles, and egg and coffee and last thing they didn't even have an ice machine, and couldn't use the laundry room either.

The Breakfast was Not Ready at 6am Or 6:30 am So We Left Very Disappointed ok

Convenient

Elevator was out

Super nice , and super clean and free breakfast as well I love staying here .

Nothing everything is good .

n/a

Elevators don’t work had me on the 3rd floor had to carry my child plus all our bags. No discount for the inconvenience and it’s sadly not the first time almost every time we stay the have it out of order. Breakfast is only made once and the oil workers take it all even if u show up right at 6 for breakfast they don’t care if they run out and they don’t limit anyone so it’s all gone before 6:30 am not to mention their ice machine is very dirty and ice comes out with black stuff looks like a lot of mold. Parking we had to park on the dirt and jump curb to park there due to parking lot being full of work trucks it honestly not safe or smart for families to stay here your money is better off somewhere else sadly.

Nice clean

Clean nice

Friendliness of staff. Comfortable room. Great price.

Everything was great.

Check in was easy and fast

The pillows where flat as can be. There was only 3 pillows on the king size bed but you needed 2 pillows for your head.

Location

The room was filthy. The A/C was blowing out dust and I had to clean it. The bathroom was not clean. There was dirt on the baseboards and hair on the floor around the tub. The shower-head was caked with grit, grime, hard water, rust and lime. Could. It sleep. I was told there were no other rooms to move me into but the manager in the more said there was. The front desk clerk checked me into a room that wasn’t mine and check someone else into a room I had reserved. I’m guessing they saw how unclean that room was and asked to switch and they gave them mine since my check in time was 10 pm. When asked what I wanted them to do for the trouble I asked for my room to be highly discounted. They said they couldn’t because I had prepaid. To top it off, they had me sign the paperwork for someone else’s room. I was tired and not paying close attention

We have stayed here on previous occasions it is conveniently located near everything we come to the Odessa/Midland area to do. Very quiet and comfortable.

Considering our check-in time was 3pm, there were issues with Super 8 from the beginning. Examples: 1) Elevator out of order paper sign on door. Pointed in the direction of the stairs (we are on the 2nd floor). 2) Exterior room door key card did not work and the indicator light did not work either. Had to make 2 trips downstairs and on the second trip it was determined the batteries in the door lock needed replacement. )3) Key card to interior bedroom did not work. Had to get another one. 4) Toilet would not flush properly; chain to the toilet tank flapper was disconnected we fixed that ourselves. 5) Light in bathroom was burned out and needed to be replaced. 6) Breakfast was biscuits and gravy and eggs....other light breakfast items to be sure but there was no spray for the waffle iron. You need that if you want your waffle to come out in one piece.; . I personally feel that we should have been informed of the elevator issue. My wife and I are in our 60s and our son has had a serious medical issue which he has recovered from but a flight of stairs is a bit of a challenge. The problems with door keys would have been discovered prior to our arrival and we shouldn't have had to make trips downstairs to get the issue rectified .They did not offer to move us to another room either.

I liked the size of the room

Elevator was broken. King bed had a big dip in it from where people have slept on it over the years. Toilet leaked from the base and there was water all over the floor. Breakfast was bland. :/

The place was very accommodating. Alot of space.

I was happy with the whole stay.

The room was clean, staff was friendly. They cleaned our room & made the bed each day.

Mattress wasn't super comfortable. Elevator is broken.

Everything was great

Elevators didn't work

I didn’t like..

Bed bugs, low water pressure, and the staff when I came in for the room after paying on line.. She seem to be scamming me and insist I had to wait for a room to be available at 3 a.m. and my check in time was little after 1 a.m.

Easy to get to

Elevator didn’t work

Soft beds. Cold air conditioner.

Nothing

The elevator was broken. Front desk gave me a room on the 3rd floor after I told her that I would be okay with non-smoking if it meant I didn't have to climb so many stairs. The room had broken furniture and stains were everywhere. It looked unclean

Elevator out to our 3rd flr room. Hot tub out of order, screens missing, curtains torn, room furniture missing and torn, wifi off before check out, tv limited access, already used shampoo in bathroom, no roller to hold toilet paper, stained towels, tv in lobby was not working properly with purple screen

The room size, comfortable beds.

Upon my visit, the elevator was out. Other than that, nothing was wrong.

Breakfast was average. Biscuits and gravy and scrambled eggs. Oatmeal but no bacon, sausage.

Room was a good location on end by stairs. The door to the adjoining room had a hole in the door so we plugged it with tissue. I booked a king and queen bed but only got a king. Elevators were not operable. The sink in the bathroom is slow draining. I was pleasantly surprised by the cordial front desk clerk.

The breakfast 🥞

The pool water was freezing

It was great location

Nothing