Luxe Smart Home - Basildon Serviced Accommodation - 7 Mins Walk To Basildon Town Centre, Hospital & Train Station

**UPDATE -- for people potentially considering booking, more than happy to screenshot and post our messages / none of which mention the "alleged party". This was a booking for employees working in a professional capacity. Also happy to screen shot the aggressive text message sent to employee once this review was posted. I have to say the communication speed drastically improved as soon as review was posted. The harassment has now been reported to Booking.com.** Pictures on the website are very deceptive. Was generally run-down, things not working (toaster), broken curtain pole in lounge, lots of mould and mildew (cleaning needs to be better) stains on the bedsheets. When this was raised with the host company, they suggested that it should've been brought up before the end of the stay. This would have been very difficult because the communication was terrible. When trying to contact them about the security deposit being taken twice, it sometimes took days for a response either via the messaging on Booking.com or through voicemails left.

The property is well situated and clean and tidy in a quiet area with parking which is a bonus , 5 min walk to the beehive pub down the road where they serve food at affordable prices not to crazy and really nice food , the beds are really comfy so had a good 3 night stay and is fully Equipped , all in all it’s a great place to stay and my deposit was refunded promptly, thanks again for a great stay and will be defo stopping again. Thank you Janet for a great stay Thanks Shaun

Really nice place to stay very quiet and a good nights sleep with parking

We had a lovely stay, the host were great and the home is cozy, clean and comfortable. It’s quiet, close to the station within walking distance and nice property manager who allowed us checkin very late. We are doctors on call, so the nearness to the hospital and town centre was a plus. Nice coffee station and the beds were comfortable. We are planning to book this place next time we are in Basildon

Location good for Our requirements

Could have been cleaner

Will definitely rebook

Nice place to stay, friendly host with good communication. The house is clean , homely and quite modern, one of the best short stay have stayed in a while, will definitely come back .

the owner charges a deposit and then deducts fees that had not been agreed!!

George met us quickly and easily to show us where to park and give us the keys to the property.

Neat and clean. Nice area. Got parking nearby.

We were greeted by a very nice man who showed us around. Provided us with complimentary Prosecco, bottled water and milk for the morning. Very nice place, nice and quiet and very comfy. Real professional and personal service! We will most certainly use this place again. Thoroughly recommended!

Add £2 to the price and get a slightly better Prosecco! Other than that. No complaints from us!

The property was modern and freshly furnished. The living room was spacious. The hot drinks station was a nice touch, as was the bottle of champagne. Everything was clean and the owners of the property were lovely and very easy to correspond with

A very nice guy met us on arrival to show us how everything worked. They had left plenty of condiments and milk, tea, coffee etc. All very thoughtful. There was even a complimentary bottle of Prosecco and some pain au chocolat for breakfast, if required. The beds were very clean and very comfortable. The towels were clean and fluffy. Rachel was marvellous. My friends couldn’t operate the lock box and so someone came out early hours of the morning to assist - a big thank you!

It really shouldn’t be advertised as ‘Luxury’ as it just needed some redecoration to make it feel clean. Some of the cleaning could have been better. EG The TV screen was pretty bad for some reason and the ready laid up table needed a refresh. Quite a lot of the surfaces were a bit smeary.