Merci Sunset Town Phu Quoc

Nice bathtub and comfortable stay for few nights

The staff was not organised and well manage

Stayed here for 1 night at Sunset Town and enjoyed the fireworks right from my balcony. Very beautiful experience and honestly the best! The staff were also very friendly and welcoming.

However, there was a sudden electricity problem from 5am until check out, so I had to check out early due to the inconvenience.

no

no

Clean room and nice view

The staff were very unprofessional. Never came into our room to clean and then on the last day when we where sleeping came in without knocking and realized we were sleeping so left. They didn’t take payment on arrival as they forgot and spam messaged me hello hello hello so I would come pay even though it was only day 2 of our stay. Very unpleasant

Room was good Cleanliness was issue

Staff was very bad No water bottles No room cleaning Staff was the worst All they wanted payment No slippers Receptionist was bad at english I was made to wait 1 hour to checkin she said she had multiple properties Room bedsheets were not clean Dirty bedsheets were on the bed with stains

Aircond & water heater is not working good, dusty, staff didnt know basic english, hard to communicate.

I love how close the property is to everything — the location is incredibly convenient. We can even watch the fireworks right from room 403, which is a huge bonus. Overall, the place has a lot of potential.

We arrived at the property around 11 AM and there was no one at reception. A number and Wi-Fi password were displayed, so we messaged that number and were told check-in was at 2 PM. That was fine, so we went out and returned at 5 PM. We messaged the same number again but received no reply for 30 minutes. I contacted the booking.com number and finally got a response with an apology and an offer to upgrade our room to watch fireworks. She said she would inform the staff. When we arrived, a man took us to Room 203. By then it was already 5:30 PM, and we were tired and just wanted to rest. When we tried to lie on the bed, we noticed the bedsheets were extremely dirty — stains and dust everywhere. I sent photos to the staff and asked for help. He told us to wait 5 minutes, but after 20 minutes with no update, I messaged the booking.com number again. Around 6:10 PM the man finally came and moved us to Room 403. We were hoping this room would be clean, especially after the upgrade, but it was the same — dirty sheets, dusty room, stained toilet and bathtub. Everything felt unhygienic and uncomfortable. The next day, I spoke to the man and two ladies about the cleanliness. They told me sheets are only changed every two days. I explained again and even said (in Vietnamese using translation) that I was happy to change the linens myself if they could give me fresh ones. They apologised but didn’t do anything. Later I texted the man again asking for fresh towels, but received no reply. Overall, it was a very bad experience. The lack of cleanliness and poor communication completely ruined our holiday.

Все было вполне нормально, пока во вторую ночь моего проживания в этом отеле, меня не покусали клопы. Это неприемлемо, вы должны немедленно что-то с этим сделать!!!

A budget hotel with magnificent view — able to view firework directly from window

Water runs very slow and it sometimes stops running.

ทำเลดี เดินเที่ยวสะดวก ใกล้แหล่งที่เที่ยว

ไม่มีพนักงานประจำ มีปัญหาอะไรใช้ line หรือ whatapp สื่อสาร

At amazing location and property manager Is also kind and good

Of course the bathtub! It’s huge! And i like that the balcony facing to the fireworks.

The location quite empty at night. Kinda scary to walk around the area. After staying on the second day, i noticed that there’s some ant in the room. Also, please fix the table in the balcony. We can’t use it to eat while watching fireworks, quite frustrating.

View

Slow watering when shower

I loved the beautifully designed, new room and the hotel's central location in Sunset Town—just a short walk to Kiss Bridge, the night market, and the Hon Thom cable car terminal. The staff were very kind and helpful, and they even offered a 20% discount for a nearby spa.

NA

The location was awesome 👌

Nil

Very beautiful design of the room They did our laundry quick and for a good price Good wifi Free Netflix

There was blood on our bedsheets and they didn’t change it until next day, it’s disgusting. They didn’t clean our room for the whole week not even once. Dirty glasses with lipstick. When we asked, they said it will be done tomorrow but they never came. Didn’t change our towels, didn’t take out the trash, didn’t give us more hand soap. Smell from the sewerage is horrible and very strong. We needed to open windows to get rid of it.

the location, the amazing view from the hugh balcony. You get to see the fireworks every night from the balcony. Comfortable bed and good shower. A modern room overall.

The hotel is not finished, when you arrive you will see the reception area is a big empty room, with a few chairs. Wires sticking out of the floor. We contacted the reception via our mobile phone, so you need an e sim. The rooms are modern but lack in sound proofing and need some bits, likes mugs with the kettle and some curtains to block the light. The blinds are not enough.Also our balcony was not sectioned off, so next-door could walk along,so lacked in privacy. Security was poor, our room door was left unlocked with our backpack in it too , until we got a room key. The balcony needs some furniture too please.

Clean and good location:)

The lift a bit small:(

The room looked exactly like it does in the pictures. The WiFi was good and the location was good too (with a bit of walking up the stairs). From our room, we could see the fire works and a bit of the kiss bridge.

The property has absolutely no room-service. You are on your own. Starting from check-in, the hotel does not have a reception so you call a number (that takes hours to acknowledge you). Some people waited an hour or more before being checked in. Once we got into the room, it was not well cleaned, the bed sheets and pillows were stained. The bathroom was the worst part — there was mold by the shower floor, the bath tub had very questionable marks too, it had a dried up brown stain inside and a strange brown one outside too so we never used it the entire stay. This is probably because the hotel doesn’t necessarily have a cleaning stuff, they just have two ladies “cleaning” the entire hotel. When we checked-in the tissue rolls were empty and the shower gel was finished so we had to go to Tony’s and get them because we were on our own. There is no cleaning services, not even someone to come collect trash. We did not even have a trash can/bin besides the small sanitary pads bin in the bathroom, so we had to buy plastic bags and ask the cleaning ladies to take them whenever they were full. The walls are also very thin, so you can hear your neighbors (just hope they aren’t loud, intoxicated and start arguing because Merci Hotel will not help you). Merci hotels should just call itself “Merci Apartments” because they are not a hotel. It’s so sad because the rooms themselves are aesthetically pleasing and comfortable (besides the dirt), the property has so much potential, if only it could be well managed/ran like a hotel.

Staff member, Vi, was amazing in helping me out with tickets for the water park and showing me the town. Communication was excellent

The hotel is still new and wasn't quite finished when I arrived, but this was just the reception area. My room was great and the lack of reception had no impact on my stay.

Vi the desk girl was so friendly and responsive. She even took me down to the ATM on her motorbike on my arrival. The room was almost new and had a huge big bath. Water was hot, television had cable. Walking distance to everything needed. Couldn't believe the price.

The room was lovely and clean with a big bathroom and big balcony which we could watch the nightly fireworks from.

Not really much of a reception or lobby, just a massive empty room, felt very strange. Sunset Town was like a ghost town so we were pretty sure we were the only ones staying at the hotel, which didn’t have much vibe or atmosphere

Can see firework from my room. Have bathtub in my room 😍 I think it’s new hotel, everything new.

The room is modern, clean, but surprisingly is in budget price. The owner even let me to check in early at 11 without any charge fee! I can see the kiss bridge from the balcony and everywhere can be reached by walking.

Nothing

Location was very nice, view of the kissing bridge and fireworks from room 402. Glad I had both rooms reserved to be able to access full balcony

The rooms were smaller than pictures but still very nice. Wish there was seating furniture for the balcony.

An immaculate, luxury hotel room at a budget price. Big comfortable bed, great views from the balcony, excellent air-con and the bath tub a joy! The location is perfect as a base for Sunset Town. I had a free firework display each night visible from my balcony.

The reception area is unfinished and not functioning. This, though, was never a problem as staff were always available when needed.

Near to sun kiss bridge north gate. Can watch water show & fireworks from my hotel room

Thin walls, you can hear loud sounds from nearby rooms. However im ok with it cos at least I know there are people nearby me.

Super cute and comfortable room, enough space for myself and loved the modern decoration style. Also super comfy bed.

It doesn’t have a view as the building in front is covering it and so close. But that doesn’t affect at all the quality of the stay in my opinion.

The location is good . New room with good facilities. I love this hotel.

Nothing

We stayed here for 1 night during our stay at Sunset Town. It is new which is why there are no reviews at the moment! We really enjoyed our stay, the rooms are just as they are pictured, lovely, modern and clean with a great view of the kiss bridge! The owner/ staff were very friendly and made sure we had everything we needed. The accommodation is just a short walk down a few set of stairs to reach the beach where there are lots of bars and restaurants. We recommend visiting the night markets which were full of atmosphere! Thank you for a lovely stay!

New hotel, spacious room with all facilities needed and the price is cheap Hotel is near the beach and Kiss Bridge where you can get pretty beautiful sunset and it is close to Night Market with a lot of delicious foods The owner is quite friendly

Nothing