TotalApartments Vervet Fram

Topp Aussicht und super Unterkunft

La ubicación es fantástica. Tiene unas vistas inmejorables. La cocina maravillosa

Le faltaron utensilios de cocina, solo 5 cubiertos, había que poner constantemente el lavavajillas. No había microondas para calentar la leche. Las dos cafeteras de grano. Le preguntamos al anfitrión que tipo de cafeteras había y nos dijo que Nexpreso por lo que llevamos cápsulas, pero no las pudimos utilizar porque esa cafetera no estaba. El primer día tuvimos que desayunar fuera porque cuando llegamos el domingo estaba todo cerrado. Tampoco había fregona ni escoba. La chimenea no conseguimos encenderla. También el anfitrión nos informó mal del bus que venía del aeropuerto, nos dijo que teníamos que coger un taxi porque estaba complicado llegar con la nieve, pero nuestra sorpresa fue que al día siguiente comprobamos que la parada del bus estaba en la puerta de los apartamentos. Por otra parte nos llamaron para ver si podían pasar a ver el apartamento pues estaba en venta. Con el precio que tiene el alquiler me parece una falta de respeto que te llamen para visitar el apartamento mientras tu estás alojado.

Great location & space

Tricky to gain access but once inside it was great.

Despite my bad experience with the property, I would say the apartment was cleaned and well designed.

We booked TA Vervet – Fram through Booking.com, clearly confirmed as an apartment with balcony and sea view, and paid a premium price specifically for this apartment type. Upon arrival, we were instead assigned TA Vervet – Gjoa, which faces inland and belongs to a cheaper category. Management told us that the sea view was “not guaranteed,” despite this not being stated anywhere in the booking confirmation. More importantly, the issue was not just the view — we were given an entirely different apartment type than what we booked and paid for. When we raised this at check-in, management said the Fram apartment was fully booked and only offered other Gjoa units. We were told that if we were unhappy, we could cancel for a full refund. At a late hour in winter, with no realistic alternatives available, this was not a genuine option. We were effectively forced to accept the downgrade. For the entire stay, we were never provided with the Fram apartment we had reserved. As a result, we did not receive the accommodation as advertised and missed out on a major part of the experience that influenced our booking decision. We submitted one compensation request through Booking.com regarding the incorrect apartment allocation, but this request was rejected. The property did not offer any compensation or partial refund for the downgrade. Based on our experience, apartment allocations do not necessarily match confirmed bookings. Future guests should be cautious, double-check details, and be aware that overbooking may occur and that the apartment type shown at booking may not be honored.

The property is clean, comfortable and well located for all amenities. The views were spectacular. Great roof terrace for viewing northern lights and watching new years fireworks

Only slight negative was that some of the lights didn’t work in one of the bedrooms and not enough storage for clothes but it wasn’t a problem for us

Superb location , spacious and clean with amazing panoramic views

Nothing

Alles perfekt! Gastgeber super freundlich und hilfsbereit. Unterkunft ist sehr sehr sauber! Standort sowieso magisch und perfekt!

I liked the location of the unit. It was lovely and clean. The view from the balcony was stunning. I also liked how they gave us instructions on how to use the washing machine and the dishwasher etc. .

There's nothing I didn't like.

The location and the view were awesome. The apartment itself was clean and well-equipped. Every room was spacious, and there was plenty of space to store our large luggage. Stores and bus stops were nearby, so we could easily get around even without a car.

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The apartment was well presented, very new and fresh which was lovely! There was plenty of room for us (3 Adults) to move around too. Loved that it included a washing machine with pods, this made life so much easier! We will definitely be coming back!

While the property was great, we thought that the kitchen could include a microwave… it would easier as a guest to heat up a meal rather than having to cook! We also had some issues with the wifi, however after I contacted them they tried to fix the issue, unfortunately it didn’t work. But at the end of the day, absolutely minor issues

ein wirklich schönes appartment, sauber und modern. top lage.

fehlender spiegel im grossen bad ansonsten alles top

Lage, Größe und Aussicht hervorragend

Im großen Bad kein Spiegel und keine Handtuchhalter!

En general todo me gustó

Nada que resaltar

Alles

Appartement fonctionnel, propre, bien placé. Endroit calme. Jeux pour enfants sur l’esplanade. Petite terrasse ensoleillée. Proche de restaurants et a distance a pied du centre ville.

Lage, Zustand, Service

Verdunklung, Vorhänge passen zum Teil nicht zur Fenstergröße, weiße Jalousien verdunkeln nicht ausreichend. Verwirrende Parkhausabrechnung, bitte Erklärung vorab in Begrüssungsmail; Türcode für Parkhaus wurde nicht mitgeteilt Wenig Privatsphäre wg der nebenliegenden Dachterrasse, quasi alle Zimmer einsehbar

View from the apartment is great , very spacious, quiet.

The property could do with better instruction manual, bed soft, towels poor, kitchen utensils need improving, espresso machine but no espresso cups, cups/mugs too big to use with machine.

The location was amazing. Closely situated to the centre of town. The apartment itself was very spacious.

They were one or two issues in my room which I did email them about. Namely the freezer on the fridge freezer was completely frosted up because it hadn’t been closed for several weeks. As a result, it would not close And the curtain in my room had come away from the rail so only part of it was hanging on. One of the bulbs in the in the front room went on and off all the time.

Excellent location - was central to everything we wanted to see. Very clean and well appointed.

Difficult to find and access at first but very helpful staff at the end of the phone helped us navigate.

Location is excellent for us as close to restaurants and shopping. The view is exceptional. On cold days the gas fire was just excellent. On any day the balcony is a fab place to relax.

Some of the pillows were smelly, they needed cleaning/replacing. the general level of cleaning and maintenance is not great. The windows were covered in marks hand prints etc. The second shower had hair in the water grate. Coat hooks in hallway were loose so you can't hang a coat. And it would be nice if there was a blind in the kitchen so you have privacy from the apartments opposite. If they got on top of these things it would be a 10/10 for us.

Stunning views from every window. Lots of space

Nothing

very big stylish apartement

Amazing views from the apartment. Large modern apartment with restaurants and Vervet bakery close by.

One of the showers was blocked and flooded the bathroom floor, and was not fixed during our stay despite raising the issue. The heated dried up the water and there were two shower rooms at the property.

Location and view is amazing. Apartment clean and very modern.

Booking stated two double beds but had a double and a single bed. Few areas of apartment felt unfinished and lacked finishing touches.

There was a bit of a mix-up when we first arrived, but everything got sorted out quickly. The staff were incredibly professional and went out of their way to make sure we had a great time. The apartment itself was fantastic: spacious, clean, and really well-equipped with everything we needed. The view was amazing too, and the facilities made it feel like a home away from home.

The accommodation was great. Unfortunately, the parking garage ruined everything. Paying €100 for two days is an absolute disgrace. Especially when the parking garage is part of the complex. We won't be coming back for that reason.

Location and space Kitchen facilities were great Floor heating in bathroom great Drying /coat racks really useful

Lots of facilities were really good to have however there were often issues with them which made them difficult to use. Drawers in main bedroom are stuck - unable to use No drawres, wardrobes in other bedrooms Bathroom water temperature very mild, unable to warm up to hot water Washing machine moves when spinning, almost knocked wall tap Crack in roof No shelf in the shower No wine bottle opener Fireplace - unable to use, no instructions

Property is terribly managed, don’t go by location and photo. Had terrible time locating the apartment. Details sent to enter the apartment incorrect floor and mismatch key to apartment absolute horror with no reception and no one to answer. Extremely poor management

Lack of enough guidance how to get to apartment , taxi will stop 200M away for one to pull luggage. It’s very uncomfortable and not reachable staff after 5 pm it’s very difficult.

The view.

not enough toilet paper and laundry detergent and we found one dirty glass among the clean ones x_x in the cabinet. also dirty sofa which actually could be clean easily. no decent place for shampoo and soap in the shower cabin.

The location was great, very close to the bridge over to the Arctic Cathedral & Cable Car. Modern & stylish apartment

Lack of facilities & comfort. 1. Non of the curtains fit the windows in the bedroom so it’s impossible to sleep past sunrise. There’s a mix of sheer linen & thin velvet but even then they don’t cover the windows. This should be an easy fix and consideration. 2. No mirrors anywhere in the apartment, not even in the bathroom. Only one small wall mirror in the living room so nowhere to apply make up, shave face etc. 3. The towels are tiny. Not big enough for a normal sized adult. 4. An iron was listed in the facilities section. This was only a miniature travel iron so doesn’t work very well & there’s no ironing board? 5. The windows were very dirty on the outside so can’t see if northern lights/stars are visible which we presumed should be a feature given how many windows there were. 6. The window shutters on the outside are very thin & flimsy meaning the wind rattles them against the apartment all night making it difficult to sleep.

Loved the views from the 10th floor. It was clean, warm and quiet and a great location by the water with good access into town.

Stunning view, amazing apartment

For 4 days I would have appreciated to have more toilet paper

Wonderful views and central location. Lots of good restaurants and a fantastic bakery

I think in this property is entirely sold by the view over Tromso Harbour which is spectacular. Unfortunately the apartment itself is tired, kitchen very poorly equipped - three mismatch drinking glasses- minimal storage and no bedside light in second bedroom. Not particularly clean with food stain on kitchen table and dust generally. No mention either that complex is still under construction. Can’t deny the wonderful view though !

The location was excellent! First and foremost, the breathtaking view of the water and mountains was absolutely stunning. The apartments are within walking distance of the city center, making it easy to explore Tromsø. Additionally, there are several restaurants, bars, and a fantastic bakery just a stone’s throw away. A perfect place to stay for both convenience and incredible scenery!

First and foremost, the apartment was nothing like the advertisement. The spacious, cozy living room with a fireplace that was promised turned out to be more like a small waiting room at a dentist’s office—barely decorated, with plain gray walls and not even a single painting to add warmth. For four people, there was only a small couch, making it far from comfortable. While there was enough tableware, even the most basic essentials, like salt and pepper, were missing. Everything felt extremely minimal and sparse. The apartment was clean and tidy, but the living room was simply too small to accommodate four people comfortably.

Location

In booking was mentioned a Mountain View, but nothing close to that

The location was fantastic - - easy walk to town, easy walk over the bridge to the church and fjellheisen cable car. Despite many reviews to the contrary, our apartment (601, Seaview) was VERY well stocked with supplies. We did not cook in but there were plenty of pots/pans, utensils, dishes, and glassware. I posted some pictures just to show the supplies, since so many people spoke about not having enough - - of course this is only 1 apartment but we were happy with what they had. The apartment is very well built with great windows to block out the noise of the wind. The design of the apartment was well thought out and the furnishings are quite nice. Property is not at all worn out. The VIEWS are amazing! Apartment was exactly as pictured online. This is probably our first apartment rental (of many) that we both said....... we could easily live in this apartment and be completely happy and comfortable!

Loved everything!

Location and view were fantastic. The apartment itself was perfect for a family - spacious & clean.

Not a neg but a suggestion - maybe be clear & say this is the address to give taxi driver for key retrieval. Instructions for washing machine.

Brand new apartment, excellent position with great view on the see. Quiet area, good restaurants. 10’ walk from city center.

Kitchen could be better equipped, car parking not super convenient a far from the apartment considering the standard.

Beautiful view. Comfortable beds. Nice, well appointed kitchen

Decor was humdrum. Towels were not plush. We were only given one roll of toilet paper for five days and we were told we would need to buy more ourselves. No extras included. No soap nor shampoo or conditioner.

Location is great. But the facility was poor. No shampoo and shower gel in the bathroom.

Provide a better service.

Easy to find and access, the location was perfect with an amazing view. Apartment is spacious, clean and modern - I would love to stay here again.

Too minimal so you need to bring or shop for the basics e.g only one spare toilet roll, half a kitchen roll, no broom, mop, spare towels, sponges/cloth for the kitchen sink, no cleaning supplies other than dishwasher tablets and washing machine pods

The view from the balcony is spectacular, we even saw the northern lights from the comfort of the apartment. The location is ideal between harbour area and easy walk to the centre.

The kitchen could have done with a microwave and toaster but otherwise everything was provided.

Location was great for exploring the city and excursions. Decor was modern and also comfortable. Views were amazing (we had sea view). Convenient key collection and deposit at the end. Apartment was very warm.

No extras like shower gel etc were included at the accommodation.

The apartment has a good view.

We were given the wrong keys and not able to get into our apartment.

A beautiful apartman with amazing view. Clean, comfortable, spacious.

Little bit costly

Incredible views and such a great balcony. Everything was comfortable and warm.

Nothing

Excellent views. So relaxing. Definitely would recommend.

Nothing

spacious living room

the elevator is broken and we are at 10th floor. we have 4 big luggages my babies are not be able to help so on that day I have to go up and down 6x 1st we are looking for our unit and drop the babies off 2nd to 5th to bring our luggage 1 by 1 and after all of that I need to return my car rental no soap, no shampoo dirty dishes

Very little.

Beware! The photos on the listing are NOT the apartment we were placed in. Our apartment was a very basic, watered down version of the photos shown. Very poorly appointed and NOT in a great location for actually experiencing Tromso. We were told that parking was included, but we had to call the concierge to get an idea of where to park. Once we got her on the phone, she rudely told us where to park, that we should have read the check-in instructions (which did not include parking instructions), and how we have to pay (by the hour!!) to park under the apartment. I’ll gladly pay for parking but don’t make me go looking all over for it!!! The apartment was mediocre at best. Absolutely NOT worth the money we spent. Most of the restaurants in the building were closed at odd hours. The kitchen in the apartment was poorly stocked- ONE coffee mug, two wine glasses, etc. We were given 2 rolls of toilet paper and had to clean our own room. At this nightly rate I DO NOT want to haul my own trash all over some terrible new construction project. The great view that is the ONLY redeeming quality of these units is mostly obscured by lack of windows, poorly planned interior decor, and plexiglass over the balcony opening. Keep in mind when booking, the pictures shown may not represent the unit you get. Two big thumbs down on this property. I’ve paid less to stay at properties in Europe that were much nicer, actually had a front desk or somebody on site to help, didn’t make me take out my own trash, and actually gave me a room that looked like the pictures in the listing.

Amazing views from almost every room Very clean and neat Good Wifi

The location was good but a 5-10 min walk from the road, which was a hike with ice/snow and luggage The beds were pretty uncomfortable It got cold at night in the bedrooms Its a little too pricey

The view is amazing. In winter walking to the bus stop is quite hard because of the wind, hardly can open your eyes.

The beds are bit too soft.

The photos are exactly how the apartment looks like - very clean and modern! The apartment was also very spacious so it was a very good fit for my family and I. Just please be aware to bring or buy your own toiletries (e.g., shower gel, shampoo, conditioner, toothpaste, etc.) because they don't provide that. However, they do provide hand soap and kitchen stuff so that's a plus! At the end of the day, it is a serviced apartment and not a hotel so just be aware of that :)

Definitely not a place for people who are unable to walk that much because you either have to take the stairs up to the main door to get into the apartment building, or walk a longer way to get there (about a 3-5 minute walk extra so just keep this in mind). There are no taxis that stop right infront of the apartment building either, you will have to walk about 3-5 minutes to where the taxi can get you.

Good view

Check in was not smooth, apartment host didn’t send me passcode for key collection. Room temperature remained at 21 degree C (not able to adjust), feels a bit cold. Car park is quite far.

The view of the apartment was really incredible. We had a direct view to the Fjellheisen, the Arctic Cathedral and sea. We enjoyed the view so much. During the snow storms and on the clear days, it was always amazing. The apartment was very spacious, comfortable and had a nice kitchen. The area around is quite new and modern. Great floor heating and additional radiators in the sleeping rooms.

We had some troubles regarding the late check out because we didn’t get an official confirmation although the credit card was already charged. We always got the answer that the late check out is handled by Booking.com although it was the website of TA Apartments which offered the late check out and who charged our credit card. At the end it worked out properly. In the apartment there was a strange smell from time to time, maybe from the residential ventilation. The kitchen equipment is very poor. And that’s pretty sad because the kitchen is really beautiful.

Nice view, quiet.

Location was actually inaccessible by car. Got to walk a little with luggage. Check in procedure not friendly at all. Got to make two stops to collect key which was a distance away from the apartment. Same for return trip. Too much of a hassle.

Location is great! Brand new (2024) housing development with great view of Tromso bridge and harbor. We even saw the aurora from the balcony! Three or four restaurants in the same complex, and the Tromso walking street is about a 10 minute walk.

The track for the curtains in living room were not installed properly, so it was not possible to shade the direct sun glare. Mattresses are not that comfortable, but okay for a few nights.

Nice size, clean very easy to access

The door code wasn't sent to me on arrival. Really frustrating as it said they would send a text message and we were outside checking everything and nothing was sent. Wasted time messaging as no one picked up the phone.

Very stylish apartment in a new development overlooking the water. Well appointed, with restaurants and bakery part of the same complex. Very comfortable for 4 people - we'd definitely stay again.

A very minor point: We had some difficulty finding the lockbox location to obtain our keys outside reception hours, possibly because the taxi driver dropped us in the wrong place. While we were provided with a diagram showing the apartment, reception, and lockbox locations, a photo of the reception building itself would have been very helpful.

Spacious room and extra-ordinary view

Restaurants around hotel were mostly closed.

Everything specially the view

The balcony is lovely, but it would be even better if the external glass could be fully opened to enjoy the view more completely.

The apartment was really smart and spacious with a very useful, large entrance hall with heated floor (great for drying wet boots etc). The views from the apartment and balcony were amazing (not sure if additional development plans in the location might affect this in future). Very clean communal area and a good lift. Great location with local restaurant and a super cafe.

We had an issue on arrival as the apartment had not been cleaned - however, the host dealt with this very efficiently and quickly and moved us to an alternative, equivalent apartment. For an apartment of this quality, we were disappointed with the lack of kitchen equipment (e.g. not enough saucepans, kitchen knives, cooking utensils). Also there was no cloths drying airer and no dustpan and brush.

Great location and view of the harbor/bridge/Arctic cathedral. Walkable to city center, and easy public transport to sights further out.

Nice kitchen but very minimally outfitted for cooking. There wasn’t even a dish towel.

Nice apartment with a beautiful view

Ongoing construction of adjacent buildings

Great location.

No water view. Immediate area felt a bit abandoned. No decor. Didn’t feel warm. A few extra coffee pods would have been nice.

Great location and very clean and comfortable apartment. Service staff excellent!

Despite the fact, that we were told that construction is still going on, it was unacceptable, that the construction workers started their day every day with switching on their Gettoblaster radio at 7:15am. The Appartement heating system was broken and could not be fixed. The first 4 days we had constant 26-29 degrees inside! Unbearable! Finally a technician tried to fix the problem without success. He turned the system off, entirely. The cooking dishes are unacceptable. Teflon pots and pans, scratched and therefore a health issue. There are no wooden or plastic tools available to work the pots and pans. Overall the supply of kitchen ware is very limited! This is a great place, the issues above should be fixed easily. Also, we didn’t but should have asked for a refund for the noise and sweating of the first 4 days and nights. Our fault.

Views were amazing and the apartment made the holiday. Sitting on the balcony enjoying the Norwegian fjords.

Nothing it was great

The apartment is brand new and very comfortable.

The complex is very much still under construction. It didn’t bother us but renters should know.

Spectacular view, the property was clean and well equipped

More amenities to be provided (indoor slippers, tissue boxes)

Spacious panoramic apartment with great views

Various issues— dirty windows, bathroom smell, missing various small items

position

Poor storage in bedrooms. No surfaces to put anything on in bedrooms. Kitchen facilities poor. could not self cater for 4 people due to lack of pans etc. One bedroom had no sockets for bedside lamps.

Spacious apartment with two bedrooms that is good for families traveling together. Good views from the apartment over the water and mountains near Tromso. There is still a lot of construction equipment and cranes as the Vervet neighborhood is still being built. Kitchen is well equipped and the location is around 10 minute walk from the port / central Tromso. The hosts were flexible with an early check in as we arrived in the morning.

We liked the location, the property was lovely, would definitely recommend and would stay again.

Never stayed at a property before where there was no soap, no shampoo, no tea towel, would have liked a microwave or toaster, could have done with some little extras like tea, coffee, sugar, lovely apartment but no extras, you need to either take your own or buy it, for what they charge you think they would supply some extras.

After collecting the keys from a nearby lock box, we easily checked ourselves in to this newly built apartment. The space had high ceilings and high end finishings and included all the essentials such as linen and kitchen items. There was a spectacular view of the harbor and the water overlooking Tromso. Very comfortable stay!

The hosts messages seemed automated, and when I asked a question about parking they didn't respond. We were left to find parking on our own, which didn't turn out to be too difficult luckily. Also, the unit was VERY hot upon our arrival and we struggled to get the temperature back to a manageable level despite the guidebook left in the apartment by the host.