The Up Hotel Phu Quoc Island - The Poolside Escape

Breakfast was amazing .

No closet and mirrors in rooms .

Отличный отель, уборка каждый день, вполне достойные завтраки. Номера небольшие, нет полноценного шкафа, но кровать удобная, кондей работает отлично, туалет и душевая новенькие, уборка каждый день. До моря пешком минут 10-15.

Хорошее расположение, рядом хорошие кафе, массаж

Холодильник очень шумный, не охлаждает, температура не регулируется, и он сильно воняет, пластиковые баночки которые простояли в нем 2 дня - провонялись. Шумоизоляции нет. Душевая тесная и неудобная. Бассейн грязный. Не отель а сплошное расстройство. Имейте ввиду что при выселении просят оплатить за воду которая стоит на столе в номере, впервые с таким столкнулись, обычно она везде бесплатная, вот такая мелочность. И это не какая-то там особенная вода, не Эвиан, не газировка, не минералка, обыкновенная дешевая вода.

Stunning property, really kind and helpful staff, delicious breakfast, lovely atmosphere

Rekommenderar hotellet 😀

Хорошее расположение, хотя и до пляжа нужно пройти мин 20. Находится отель в узком проулке, поэтому стоит приготовиться к постоянному трафику из байков и машин. Отличные завтраки, хороший бассейн, большой балкон в семейном номере.

Даже при наличии большого балкона, сушить белье негде, нет ни крючков, ни хоть чего-либо для веревки, поэтому натягивали между стульями. Сейф не работал

Месторасположение

Отношение на ресепшене к гостям. Завленный завтрак в 6.30 не соответствует действительности. Фактически он начинается ближе к 7.15 утра. Пляжные полотенца выдают только для использования на бассейне. В номерах их нет. Начинают экономить на всем, вплоть до комплимента при заезде. Ранее при заезде в номере была тарелка с фруктами, сейчас-это 2 бутылки воды. Будьте осторожны: вода, которая стоИт возле чайника-платная. Здесь тоже пытаются на.бать. Цена за проживание неадкватно высокая. P.s. куда ступила нога российского пакетного туриста-выжженое поле...

The property is new so everything was in good shape and really stunning. The pool is great and the breakfast selection is fantastic!! Would definitely recommend staying here as you are very close to Versaille beach club where you can rent a lounger by just buying a drink and that was heaven!

There were a few things advertised but were not up and running yet like the Spa, dinner at the hotel and the shuttle we were not able to use but we are sure we saw other guests using a shuttle. Also only some rooms got beach bags to use. However, we paid a very good price so perhaps the price reflects the current unfinished facilities and will go up in the future once all is up and running.

Rauhallinen, hyvä sijainti. Aamupala oli todella hyvä ja monipuolinen. Todella siisti hotelli ja huone.

Allasalue oli pieni, aurinkotuoleilla ei ollut pehmusteita. Mitään ns. Allasbaaria ei ollut.

시설깔끔.직원친절.조식훌륭

Clean rooms.

Swimming pool under maintenance,buggy not operational, breakfast was la carte on some days. Not worth the price to be honest

房間與泳池的距離很近

無

Fantastisk hotell. Vi var her kun én natt da vi skulle videre til et annet sted på øya, men vi kunne gjerne vært her enda lengre. Det er så rent her, de ansatte er så behjelpelig og serviceinnstilt, og rommene var supre. Her får du veldig mye for pengene. - Den mest komfortable sengen og putene vi har hatt hele vår tre ukers reise i Vietnam - Rommene er så rene og pene - Helt super beliggenhet, ned en gate slik at det er stille og rolig - Fantastisk utsikt over havet (med noen bygninger foran selvfølgelig men de skygget ikke i det hele tatt) - Frokosten var deilig og med veldig godt utvalg. - Luksuriøs service med ansatte som åpner dører og kommer med paraply for å lede deg inn fra taxien i regnvær. - Stort basseng inndelt i grunt vann og dypt vann slik at man kan svømme langt

Food option is poor the restaurant was always close except for breakfast

Excellent location! Staffs were very friendly and helpful! Amazing buffet breakfast! We would come back again!

A wonderful hotel and place to stay since it's central on the island. The hotel is very clean and the staff are very friendly. Great place for photos and Instagram. The included morning breakfast has a great selection of fresh food. Since the hotel is in an alley, they offer complimentary shuttle rides to the main road which is only a 2 minute walk and they have bikes to use. The staff there helped us book our boat tickets and even prepared us take away breakfast in the morning since we had an early check out. Amazing service!

　まだ新しいホテルです。部屋は清潔で、アメニティは揃ってます。フロントと客室は棟が違います。スタッフは親切で、早めの到着でしたが部屋を用意してくれました。朝食も品数は揃い、美味しいです。プールは清潔です。 　フーコック空港から運行されているグリーンバス(無料の電気バス)のバス停からは徒歩５分。空港からの利用のほか、ここからナイトマーケットやグランドワールドへも行けます。ホムトムへのサンワールドのシャトルバスの乗り場も近く、効率良く移動できます。

Very recommend Clean and very friendly staff

All is well

Good pool ,breakfast and staff

Card could have better directions as taxis often had trouble finding the hotel.

新酒店 地點方便 服務好 整溸

Great location! We found plenty of really good restaurants close by!.. & The hotels free use of push bikes enabled us to get around easily...lovely helpful staff & fantastic breakfasts too!

The Breakfast was nice as buffet had variety of food to cater for most ppl. Whilst location is central we were woken up number of times during the night due to dogs barking/hauling throughout the night.

For one or two nights of stay this hotel is ok as the rooms while small are very clean and have everything you need. It was raining while we were there and having some sort of connecting walkway to the main reception/restaurant would be very handy!

Good value for money here. The hotel is new so is still developing in areas. The rooms were really comfortable, good air con, smart TV and nice balcony for the sunset views! We didn’t use the pool at all but looked pretty busy most days. Breakfast was ok, buffet food didn’t keep hot but the fresh egg station and fruit/yoghurts were nice.

The location is abit far from the beach. They do provide a shuttle though. They are still developing the hotel so some thing aren’t there yet- no sunset bar as stated

Very quiet area, big space in front for taxi, nice street with really good smoothies and restaurant just nearby. Spacious rooms, good style, mine even had a table for working. Little cute details like a beach bag, delicious breakfast with a lot of fruit. I’d stay here again

Convenient for access

Restroom is not good enough (wet floor after showing).

Staff was super friendly and helpful. Breakfast was quite good and had many choices. Motorbike renting was easy. Many restaurants and cafes nearby

Rooms were not soundproof and you could hear other guests talking on the corridor. Also fire alarm went off multiple times a night.

新開酒店，酒間很整潔，有露台，床很舒適，早餐很好，服務一流 但call 車要小心，最好用grab （機場到酒店，大約10萬越南盾/$30港幣） 或 預先約酒店車 （酒店收120,000越南盾） 不要在機場外叫車，全部都是黑的士（因為第一次去越南）在機場外的餐廳叫服務員幫忙叫車，但上了架黑的（收600,000越南盾）還車去了不對的地方，打113報警，警察一聽英文即刻收線

Quiet location on outskirts of main town close to the beach Modern spotlessly clean building Pleasant helpful staff Beautiful sunsets from roof top Sparkling pool Fantastic breakfasts

Some of the staff did not speak English Motor bike rentals are not actually from the hotel but an outside supplier and condition not great . Rooms a good size but like so many Vietnamese hotels lacking in hanging/ storage space

Custom service is very nice, staff are friendly and helpful; air conditioning is cold enough; sufficient warm shower water; provide free airport pickup service, breakfast and welcome drink. Would love to have a few more nights here. Will surely come back again!!

Pickup service management may need more communication

We loved everything at the hotel. The staff were very friendly. Our rooms were really clean and exceeded my expectations so that we extended our stay for 5 days. Highly recommend it to people who prefer cleanliness.

Nothing!

Well located for the beach (amazing sunsets) and close to plenty of restaurants, good variety to choose from. Deluxe room was very spacious. Enjoyed a lovely seafood barbecue at the hotel on our first evening, fresh and good value. Breakfast was excellent with lots of choice, freshly cooked eggs/omelettes, the tropical fruits were a personal favourite. If I’m lucky enough to visit Phu Quoc again I would definitely stay at The Up again!

Only thing missing was a mirror in the bedroom

Its quiet, mostly families with little kids are staying in hotel this was good. Location 20km from vinwonders, but near the beach and center of the city and delicious restaurants. For us vinwonders was boring. Pool was very clean.

Our room was non smoking but in the nights there were smell of smoke from other rooms we were with our son and this was annoying

Location was nice, good breakfast

Room was small, bed was small, reasonably clean but not great, not as shown in photos on listing. We moved to a different hotel after first night and staff refused to refund remaining days of stay.

It was our second time in this hotel. Good value for price!

New and clean. Nice interior design. Friendly service. Nice street.

No drying racknin the room. Sharp and slippery pool inside the pool.

Great pool, clean and comfortable room and really good breakfast.

Gym could have been bigger and more sun loungers around the pool.

Great hotel. Clean and well maintained. The rooms were beautiful.

They did tell me they would do a complimentary Birthday decoration for me for my arrival since I came for my birthday but it didn’t happen. Other than that it was great.

Where to start ? Everything was perfect. The property is modern. Opened couple of months ago, they have good gig running. The location is unreal. The hotel also rents bikes for your adventures around the island. The breakfast has an amazing selection of dishes. We extended our trip. We were to stay one night we ended up spending 6 ! They were so accommodating. The staff is extremely friendly. And we want to give a very big thank you to Long our friend that never stopped smiling and being caring for us, it made our trip extra special. A special place that we will never forget !

Clean and recent with all facilities

Welcome not warm.

very clean and the facilities look good

the lobby doesn’t look good

It is new and very, very clean. Good breakfest

Everything was perfect and don’t get me wrong… I’m very demanding guest but this stay was simply awesome

That I have to go back to Europe

Great value for money, new hotel all fresh and clean.

All great bargain..

Wonderful. I extended my stay from 5 nights to 9, and wish I could stay longer. New, modern, clean, spacious, good breakfast. Bicycles provided free of charge.

Many of the staff are trainees, which is fine, but none of them could speak English. Maybe the hotel is catering to the influx of Chinese and Korean tourists to Phu Quoc. The fitness suite is tiny.