The Anderson Ipoh

诈骗 根本就进不到公寓 物主不接电话也打不通 ！ ！ ！

非常差 保安也帮不了忙 and management too

Convenience

The tv didn't work and no wi-fi

Mana nak booking better cari tempat lain sebab owner home stay bila minta deposit pandai tapi bila kita tanya pasal bila boleh dapat balik deposit senyap terus. saya keluar homestay 15/8/26 sampai sekarang 26/8/26 tak balas- balas chat buat senyap bila tanya tak balas. Saya tak nak korang kena sekali elok cari homestay tempat lain.

Mana nak booking better cari tempat lain sebab owner home stay bila minta deposit pandai tapi bila kita tanya pasal bila boleh dapat balik deposit senyap terus. saya keluar homestay 15/8/26 sampai sekarang 26/8/26 tak balas- balas chat buat senyap bila tanya tak balas. Saya tak nak korang kena sekali elok cari homestay tempat lain.

Quiet

No WiFi and no microwave

boleh la selesa untuk ramai orang

tak suka customer service tak communicate dengan baik, takde satu pon cermin dalam rumah, iron pon tak provide mecikk

No

Service not good, deposit no return, 1 remote control for all AC, no kettle to make hot water, call the service no respond.

Close to city

I like to report that the property asked for rm100 as security deposit before I checked in on 4 Jul. But haven’t returned until today the 25 Jul 2026

Bad

Bad

No iron board, When asked about Ironing equipment, host just left us on seen. No hairdryer even though they claimed its available. No WIFI in 2026?. Most important part, I ended my stay on 17/7/2026. But by 22/7/2026 i still hasn't received my deposit. I called the host 35 times, all ignored. Might lodge a police report. "Host from Hell".

I would not recommend staying here. The host promised to refund my security deposit within 48 hours after check-out, but it has been 17 days and I still haven’t received it. Despite sending multiple messages and making several phone calls, I have been completely ignored. Making promises and then failing to honor them while avoiding communication is extremely unprofessional. Be cautious if a security deposit is required, as my experience has been very disappointing.

overall the house was okay, it's clean and neat.

BUT first, the owner said the iron and ironboard were provided but they werent, i even texted the owner but he doesn't respond. that's okay i thought maybe the owner was busy. okay after checking out, i took some photos of the house for him as he asked for before. he said the deposit RM100 will be refunded 48h after i checked out. from 5july till now 18july. no response from him. i did texted him and called him but no response at all. so if any of you guys want to stay here please be careful

Very disappointing experience. I checked out on 11 July, and the owner promised that my security deposit would be refunded within 48 hours. After that deadline passed, I received a message saying there was a bank issue and that the refund would be made on 16 July. Today is 17 July, and I still have not received my deposit or any further update. If there was a genuine delay, I would have appreciated honest communication. Making promises and then failing to keep them without providing updates is unprofessional. I hope the owner resolves this issue immediately. Based on my experience, I would advise future guests to be cautious regarding the deposit refund process.

Scam my deposit Rm100 until now no refund

dapur rosak,mesin basuh tak ada ,duit deposit telah dijanjikan untuk dikembalikan tapi sampai harini tak kembalikan .Scammer. pengurusan teruk.Janji nak bagi deposit balik 9 july tapi sampai harini 14 july 2026 still tak bagi ,chat pun tak reply

10.07.2026 (If you're planning to book this homestay, please read this first.) Overall, the homestay was clean, comfortable, and conveniently located. The check-in process was fairly smooth, although I had to wait almost an hour because the keyless door lock was not functioning. To their credit, the host was responsive at the beginning. However, I am extremely disappointed with the refund process. The terms and conditions clearly stated that refunds would be processed within 48 hours, but that timeframe has passed without any proper update. I have followed up several times, yet I am still waiting for a clear response regarding my refund. The stay itself was pleasant, but the poor after-sales service has completely affected my overall experience. I hope the host improves their communication and honors the refund timeline promised to future guests. After reviewing the previous feedback more carefully, I realized that I am not the only guest who has experienced this issue. Previous guests have reported similar problems, and I genuinely regret not checking the reviews thoroughly before making my booking. This is the first time I have experienced such a disappointing situation. Lesson learned. If this matter is not resolved promptly, I will proceed with the necessary steps, including taking appropriate legal action to recover my refund. To : HOST. sorry i have to proceed.

And finally, on 13 July 2026, the host refunded my RM100 security deposit after 8 days of ignoring my messages. The refund process could be communicated much more clearly. If the deposit is only returned after several days, the host should state that upfront. Instead of saying the deposit will be refunded within 48 hours, it should accurately mention the actual timeframe (for example, up to 7 days) to avoid confusing guests and causing them to repeatedly follow up for updates. That said, thank you to the host for finally processing and refunding my RM100 security deposit. I hope this feedback helps improve the experience for future guests

I think they are scammer. Until today no deposit refund. Check out on 21June 2026. I saw many reviews face the same issue. As if Booking.com do not take any action.

不满意，厕所没有镜子，也没浴缸，电视机不能看，厕所有一种味道，4个人入住只有一只汤匙。锅放了要怎样用，到不如不用放。电话号码有，但是打了不听。

Ok for small family stay

Clean.If you stay here,u need to bring toilet paper, mineral water and coffee,and your cup.

The Plastic cup,I just can't take it.

Only clean

St the bed is so bad when lying down we feel pain cz of spring..2nd the tv can't see at all any channel,3rd the agent when we chat nothing feed back before take key they reply once take when ever we ask something not reply,I really feel not happy and I won't recommend any1tq

OWNER TAK RETURN DUIT CUSTOMER PENIPU DUIT DEPOSIT TAK REFUND

DUIT DEPOSIT KENA KEBAS scammer

The place was ok.

Staying there was ok but I'm unhappy with the staff/management. I've messaged them many times for asking for my deposit back but they didn't respond to any of my messages. Really disappointed 😞 till now no any response. Even though it was a small amount (RM100) but it's still money.

We came at 6/6, no electricity at all. The electricity has been cut off by TNB but the agent never informed us at all. Then, the agent asked us to cancel our booking. Took us some time to settle the issues and spoiled our staycation at Ipoh. Please check properly before book with them. If not, will be a hassle to settle everything. We still need to wait for our refund some more if we can get it. The worst place ever.

The agent of the Anderson homestay @Ipoh didn’t refund the deposit RM 100 at all

The agent of the Anderson homestay @Ipoh didn’t refund the deposit RM 100 at all

very good views

I don't get back my deposit rm100

Like the enviroment very good..room was clean and comfortable

The staff not good at all...ask to pay deposit but no refund at all..not recommended to stay here...very susahhhhhh they ask to whatsapp but they dont reply..so how about the deposit!!! Deposit not the small money they take 100 for deposit..i want my money back.

high security

selesa

pls provide mirror

no wifi, no tv channel

saya dah chek out dari 15 may sampai sekarang tak dapat deposit ! . rumah semua takde masalah yg masalah duit deposit tak dapat balik !

Okay

Haven't received the deposit till now!

Nice property and unit quite cosy

Before check in they asked to bank in rm100 deposit. Did that and took them sometime to give the check in instructions. Upon check out they said the deposit is to be returned within 48 hrs. After 48 hrs, i followed up and they said to give them another 3 days. Yet till now, i have not received my deposit back. So, just be careful about this if you are booking with this property.

nothing is good

the owner didnt profesional at all, the deposit refund delayed, gave us the details to check in so late, we waited until 4pm infront of the building and the owner didnt even reply to our text, didnt even apologies

...

duit deposit tak dapat balik...dahh chat hari2 still ignore...i nak duit depo rm100 i balikk..cakap sebelum 5hb nak transfer balikk...senyappp

I didn't get my deposit yet

Not refund security deposit

terok sangat sampai deposit client pon tak nak bagi balik ! mula2 cakap bank problem ! spatotnya buat homestay bukan masalah client klw xbleh refund depo tuan rumah yg kena handal sbb deposit dah bg ! bila mintak depo cakap 25 hb chekin 20-21 !

sangat-sangat2 terok ! mintak deposit tuan rumah bluetick saja ! kalau bleh jangan ambik rumah ni ! mmg dapt murah rm90 tapi skli depo rm190 ! terok deposit xnak bagi balik !

water heater tidak berfungsi,tv tidak boleh diguna,kerusi meja tidak kukuh, check out 10 hb.. deposit janji bayar 15 hb tapi xbayar ii lgi,chat tidak balas, semuanya tidak memuaskan

Pulangan deposit lambat

Staf susah nak jawab mesej

The one who manages the facility collected RM100 as deposit and didn’t return back to me. Instead he said he will return it on the 10th April due to some technical issues with the bank. Today, on the 10th April 2026, I contacted him again but he didn’t reply any of the messages and never refund my deposit as promised. Please do not let this kind of people to collect deposit. I wish Booking.Com will look into this matter.

It is very noisy at night. And there are 4 irons in the unit but none was in good condition. I wonder why they are not being disposed or replaced. I had difficulty getting the stain removed from my clothes after using it. I checked out on 30/3 and up to today, 4/4, I'm still waiting for the refund of deposit paid. Very disappointed.

okay je , semua nya okay. bagus jugak aircond sejuk gila malam malam HAHAHA

Ordinary

No drinking water, no blanket, no wifi, cooking pan rusted, no dustbin

IT was clean n tidy

THe air condition is dripping in THe masterbed room . Suppose deposit should be return within 48 hours they said will return By 22nd sorry for THe in convinience caused but until Now i dont get back my deposit together with THe late payment deposit.

Late reply ... I cancel my booking ... Not rvc any answer yet

SCAMMER, I checked out on 10/3, they promised to return the deposit within 48 hours, later delayed to 15/3 with their notice. Today, on 19/3 still not receiving any deposit yet. When asked in the group, no response from both admins. When called their phone number, realized one of their phone number is not in service, probably ran away. No wifi. During the stay, we told them the door couldnt be locked which might cause strangers to access the house easily. They simply replied us but no actions taken.

The TV has no signal; the aircond in the master room is leaking water, and the bedsheet is dirty/stain; black ants roaming around at the floors. Reported to Goswell, but there was no response to rectify the problems. Refund of security deposit only after 7 days and not 1-3 days as stated in the instructions given. Unit details and pin only received after 3.15pm.

Nothing

Smells

all

nothing

I liked NOTHING!!

The host will only reply your texts till you pay you deposits and enter the house. Afrer that they will totally ignore your texts and calls wont be answered! The heater in the master bedroom didnt work. I texted and called so many times but no one bothered to answer.. totally was ignored. NO WIFI. NO NETFLIX/YOUTUBE, NO WATER HEATER, MOST OF THE CHAIRS ARE ALREADY SHAKING. They promised to return the deposit within 48 hours. I stayed till 23rd but till now i didnt received my deposit / response from them!

地点方便

1.管理人员服务差 2.厕所没抹干，入住时还湿满地 3.门锁关不上，坏了没处理/维修，通知了没回应 4.Check out 了5天，deposit 还未refund 5.注明5人入住，但里面只能共4人睡，要求加床没回应 6.没有wifi

Near to town

The badroom not cleaning properly. 1 of the aircond water dripping and its make us less sleep at night because worry water flow to all place.

Deposit pembayaran saya sebanyak RM100 TIDAK DIPULANGKAN kepada saya sehingga ke hari ini, hari yang ke 7,saya menginap di situ 3 Feb 2026-4 Feb 2026 ,pihak penginapan memberikan pelbagai alasan kepada saya untuk tidak memulangkan deposit yang saya berikan.Pada 6 Feb 2026 pihak penginapan mengatakan bahawa ada sedikit masalah teknikal pihak bank dan akan membayar balik deposit pada 9 Feb,namun pada 9 Feb 2026 tiada sebarang pemulangan deposit dari pihak penginapan dan saya bertanya kepada pihak penginapan kenapa belum memulangkan deposit saya dan pihak penginapan memberitahu saya mereka terlupa dan akan memulangkan deposit tersebut pada keesokan paginya.Pada 10 Feb,hari ini seperti yang dijanjikan,mereka akan memulangkan deposit saya namun bila saya tanya/chat mereka, tiada respon dan penjelasan apa-apa sehingga sekarang,senyap dan menghilang,saya sangat tidak berpuas hati dengan perkara tersebut..

Harga berbaloi dengan apartment.

Masih belum dapat my deposit until now!!! Dah chat tp belum berbalas dah 2 minggu!! Towel buruk, selimut sangat nipis.. Please upgraded.. Yg penting please Refund my deposit sbb i tinggalkan rumah dlm keadaan bersih almost like masa mula check in!! Please refund me ASAP!!

Easy access

The owner very late to refund the deposit payment..

Easy to go town and not many noise from outside

Need to be clean at least

Deposit still not refund till now

Unit sangat bersih, kemas, dan selesa. Semua kemudahan lengkap termasuk dapur, Wi-Fi laju, dan tempat tidur yang empuk. Lokasi strategik, dekat dengan kedai makan dan pusat bandar. Owner sangat mesra, respons cepat, dan mudah berurusan.

Tiada apa yang mengecewakan, semuanya memuaskan.

I stayed at The Anderson Ipoh 2BR by Goswell on 24–25 August 2025. The apartment was fine and the location was convenient. However, I experienced several issues: I transferred the required RM100 deposit, and was informed it would be refunded within 48 hours after checkout. I followed exactly what the owner requested — including snapping photos of the unit before checkout as proof — yet I still have not received the refund until today. The ceiling fan in the bedroom was not working, which made the stay less comfortable. I hope the management will improve their transparency in handling deposit refunds and also ensure that facilities are properly maintained. These issues really affect guest confidence. Future guests should be careful with the deposit policy and make sure to follow up closely.

swimming pool

Tiada yang bagus facilities semua tak boleh pakai.

Deposite RM100.00 sudah masuk pada 9/1/2026 kul 3.40pm check out esok 10/1/2026 kul 8am tapi sampai hari ini kul 7.30pm 20/1/2026 sampai sekarang belum bank in balik kepada saya tanya dlm tiada reply serupa kena scam, klau boleh cari la tempat lain la.