EG Private House -Service APT Hotel

nice

it fine

The property is located above Lander’s, across Mitsukoshi Mall, nearby restaurant, banks and shopping areas.

Läget.

Some needs improvement/fixing with that said it was a big apartment and we liked it. I hope they do some fixing it’s a beautiful place.

La suite è carina

Non si può fumare sul balcone della camera. Il letto era comodo ma le lenzuola in raso facevano sudare. Per colazione mi hanno portato sempre riso o noodles, non c'è la colazione internazionale. Ho chiesto pane e marmellata e frutta, ma non mi sono stati portati. Le tende della camera non coprono completamente le finestre, quindi mi sono svegliato sempre all'alba. La piscina si può usare solo dal martedì al venerdì. La palestra non si può usare. L'acqua della doccia non restava alla stessa temperatura ma oscillava.

The hotel was unable to accommodate me properly, and I was treated very rudely.

This hotel was a nightmare.

Excellent location.

Bed was sub par.

Excellent location. Good size with 2 bathrooms, good for family.

Beddings could be more neutral.

Le personnel et la propreté

You get what you pay for. Don't expect a 5 star hotel experience as it's an apartment with other tenants/residents too. Apartment is clean, well-maintained and daily set menu breakfast is provided

Parking for self or visitors is a challenge and confusing. Instructions are not very clear and staff can appear clueless.

The location

There’s no ramp at the entrance. The steep stairs going to the entrance door is hard for kids, seniors and everyone who has big lugggages.

Location is excellent. A lot of restos and cafes around the area. The property is just 5 minutes walk to Uptown Mall

Shampoo and conditioner provided was minimal. Shower temperature is very touchy and bathroom light is not bright enough.

Location of hotel

This is not a hotel but a rabbit warren. Breakfast without choice, only delivery (soup, noodles, etc.) Only 2 of the 5 elevators were running - the journey from the room to the hotel then took 10-15 minutes., No regular cleaning of the room, even after requesting it at the reception. Overfilled trash cans do not bother anyone. One day there was no water at all. The showers have little pressure, so you should wash yourself in the sink. The pool is only open 4 days a week and when it was supposed to be open, it was closed again, Horrible. And after check out they kick you out on the street, because it is not possible to leave your luggage in storage even for a fee, because I do not have a storage room. Especially since they have over 500 apartments. Horrible, Choose another hotel

Everything

None

The setup was good, space was well used.

It was hard to close some of the windows. The sofa was not really comfortable. The bed was a little short for a European.

Alles gut Fußläufig zu erreichen... Hotel super Lage

War alles gut 👍

Location

Staff, elevators out if service 1 hr wait, windows would not close,

Nice apt

Getting into the building with luggage. Stairs are a nighmare no one to assist

Apartment was nice great having balcony and close to mall and places to eat.housekeeping staff were GREAT.Not to noisy considering location

Trying to get in and out of thr building is a nightmare due to the amount of steps.construction all around the pool.doorman and reception bot very helpfull mainly because they have nothing to do with people renting the apt.elevators can be an issue also

We’re really disappointed with our experience at EG Private House. We booked our stay well in advance, with the priority of being settled in one place for the duration of our vacation in BGC. When we requested to extend our stay, we were told it wouldn’t be a problem. However, upon arrival, we found out that our reservation was mishandled and that we would need to move rooms mid-stay. This was extremely inconvenient, especially while traveling with family and having a full schedule. The situation became even more stressful when we were asked to pay an additional ₱25,000 because we were placed in a larger room — something that wasn’t our choice, but the result of their own booking error. We had hoped for a smooth and comfortable experience, but instead spent valuable time repacking, relocating, and rearranging our plans. Overall, this stay was far from the relaxing and seamless experience we expected.

I like how everything is properly organized and cleaned when we arrived

Incomplete things like no plates, no chopping board, and such, the room is way up high the building so it takes a lot of time going up or down (46F), but this is just a personal opinion.

Egen lägenhet med kök, tvättmaskin. Det är mer som en egen svit med pool. Frukost ingår varje dag.

Dyrt

Location and the service was excellent

No hot water in shower and we couldn’t adjust it Bed and sofa not comfortable

The staff is phenomenal!!

Mold, beds are very hard, little flys all over, bath tub overflows, a lot of water on the floor after every shower.

I was welcomed by Anna upon my arrival. She explained the numerous amenities thoroughly and strived to ensure that I was comfortably settled in. It was raining when I checked out, so she and the staff even went out of their way to assist in taking my luggage out to the car. Great, walkable location. I highly recommend EG Private House.

Overall the location and the property were great. It’s walkable to many restaurants and places nearby and was easy to get a ride in front of the building. The property itself was well maintained for the most part and kept clean. Communicating with the staff was very well regarding issues that came up. My only gripe was that we had communicated with management that we wanted to leave our baggage after check out for roughly an hour and was told that it was ok to do so only to go down to the front desk lobby and find out that they don’t offer this. Luckily the front desk was able to compromise and allowed us to leave our stuff with the condition that 1 person stayed to keep an eye on them despite the initial statement that we could only leave our stuff for 15 mins.

オーナーからのプレゼントが2回あり、おもてなしの心を感じた。

宿泊料金がやや高いかな。

Room was nice & clean. The staff was very sweet, kind and helpful. Thank you so much to Anna, Maricon, JC & Jam!!

Nothing good!

This place is just a residential building with no real front desk or guest service. Everything about my stay was misleading and disappointing: 1. Check-in nightmare: Even though I gave my arrival time, I waited over 45 minutes outside before someone finally showed up with the key. No front desk, no service. There is a building front desk but for only owners and residents, not guests. 2. Stairs, no elevator: To get into the building, you must climb more than 25 stairs from the street. 3. Breakfast scam: My booking said breakfast included, but there was NO restaurant. Instead, they dump a “breakfast” in your room sometime between 8–10 am: two slices of stale bread with a fried egg and an artificial drink (see photos). This is absolutely not hotel-standard breakfast. 4. Room nothing like the photos: I booked an 82 m² Superior Family Room. What I got was much smaller, with a tiny, moldy, disgusting bathroom. The pictures online are completely misleading. 5. Dirty towels & bedding: For a family of five, only three old, stained, smelly towels were given. The bed had no sheets, no pillow covers, just a mattress with stains (see photos). Absolutely unacceptable. 6. Noise at night: Neighbors blasted loud music after midnight. 7. Pool closed: The pool was mostly shut down for “maintenance.” 8. Owner ignores you: When I realized how bad this place was, I asked the owner to cancel the rest of my stay and give a refund. I got ZERO response. This was one of the worst accommodations I’ve ever stayed in. I wasted my money, ruined part of my family trip, and felt completely cheated. It seems most of the good reviews here are probably fake or paid (there is no way anyone could honestly recommend this place).

The Apartment was Awesome. We had Breakfast every Morning and they helped us a lot. Miss Anna the Assistent, organized a lot of things we requested and even in the night was available to contact. Thanks a lot again for the effort Anna.

Location is awesome. Extremely convenient to Uptown Mall. Property staff were quite polite.

Curtains didn't fully cover the windows, so the bedroom was too bright to sleep. Noise from the traffic was also quite loud, even after closing all the windows. I asked for breakfast to be delivered between 6.30am to 7am for the duration of my stay. Breakfast for the first day arrived at 7.20am; I didn't receive any breakfast for the rest of my stay.

The location is very good, safe and well secured. We were also accommodated with an early check-in and late check out. Very good service, breakfast and friendly staff. My family enjoyed the stay and will definitely coming back.

اعجبني اخلاق بعض العاملين وتجاوبهم في اصلاح التلفيات حسب الامكانيات المتوفره

احدى الحمامات في الجناح كان عطلان وخارج عن الخدمه وتم اصلاحه مؤقتاً ، مكيف غرفة النوم عطلان وتم محاولة اصلاحه لكن لم يتوفقوا في ذلك وتم جلب مروحه بديله عن المكيف لان اصلاحه يستغرق وقت طويل ويحتاج لقطع غيار ، كذلك لم يتم نقلي لغرفه ثانيه لعدم وجود جناح شاغر

Everything!

I booked for 16 days but stayed in the unit for a total of 8 days. The unit is a decent size for a (1) BD. I loved that it has a washer/dryer in the unit. The bed looked comfortable but was not able to use it because I slept on the couch the whole time. Carlo and the rest of his team always checked if I needed anything in the unit. Although, I did not have time to try different restaurants but Din Tai Fung is always a favorite and was able to try Mamou. We also went to (I believe it's The Peak?) the rooftop bar at Grand Hyatt. All these are walkable from the Uptown Park Suites and highly recommended.

Crew was very fast to respons, and very helpfull. Kitchen could need a little update as light was not strong enough. And I would also like if there was a stronger light on the toilet/ restroom. Overall very good experience.

Pros: -Great location with very many amenities like coffee shops, dining, shopping, pharmacy, etc nearby -Building felt safe as well as surrounding areas -Staff was amazing really responsive to needs and requests Cons -bed mattresses could use an upgrade -units need to be refreshed with minor updates like new paint on walls and ceilings, new grout for the showers and tubs, just minor stuff that could bring the home experience higher Overall we would stay with EG Private House again. The unit had everything we needed for a comfortable stay in the Philippines.

not happy with the stay

Nice room, accessible to everything!

“Included breakfast” was a little bland. The room didn’t get cleaning service for two days, even though the tag was on the door.

Very convenient to everything!

Nothing

The service provided by Eric and his team was nothing short of spectacular! On the day of our arrival he connected with us to ensure he was there to receive us on arrival. We got lost and he was able to help us navigate and meet us on the other side of the entrance with his team ready to assist with our luggages. He then got us settled letting us know everything we need to know about the place. He even gave us suggestions on nightlife places we might like. On our last day he also assisted us in arranging a grab as we didn’t have the app and updated us along the way. Then when we got to the airport, we realize we were missing a luggage we forgot outside the condo. Eric and his team searched and located the luggage and we were able to go back and pick it up just in time for our flight. This condo has one of the best services we received in the Philippines which is why I chose it to begin with compared to the other places in the area from the reviews I read. They did not disappoint and we have Eric and his team to thank for the best time we had in BGC. Thank you Eric!

Two of the rooms were kind of smelly smells like laundry that was not completely dried. No hair conditioner and lotion a first for us

This place was fantastic! I’m eagerly looking forward to returning and staying again. The host was incredibly friendly and welcoming..

The place itself and its location.

The breakfast, just two club sandwiches and a small soup witn one piece of dumpling in it for three people.

Excellent location.. Units were clean.. Staff was very helpful, attentive and responded quickly to your needs.

The front steps of the building was hard to manage for someone with a handicap. A little outdated.

Very prof and courteous staff.

It was excellent and high quality from the booking process to the checkout. The staff were very friendly and helpful during our stay. The accommodation was clean and spacious and had everything we needed. Highly recommended EG to everyone.

Location

It was like budget air bnb .

The place was average but I felt so unsafe. First morning, the cleaner rang the doorbell at 630am and I went to bed at 2am. Then I put do not disturb sign. 2nd morning the cleaner open the door and came in the room. Apparently do not disturb means don't ring doorbell but come in. Third morning I put a chair against the door. Still the cleaner open the door at 630am but couldn't open enough to come in. I had 3 nights of 5hrs sleep because I kept getting woken at 630am and couldn't go back to sleep because I felt so unsafe. I will not stay here again.

The staff was excellent. The location was excellent. Very quiet room.

The pool was unavailable for 2 days. If I missed the notice that it would be closed during our stay then I apologize. The drapes in the bedroom let in to much light. The shower curtain probably needs to be replaced it has mold on the bottom

Customer service 5 stars, the staff was awesome. Always polite and courteous. The beds were very uncomfortable and there were a few things broken and missing but they took care of it right away when they were notified. There were plenty of malls and restaurants in walking distance so that was very convenient.

Very comfortable living environment. All amenities within walking distance to enjoy a long term stay.

Stayed here for a week. It’s my go-to place whenever I’m in BGC. They make sure you really have a good stay. They even call in the evening just in case you need something. Daily housekeeping is a top-notch as they don’t just makeup the bed but make sure everything is spotless. And what I love the most is the FREE BREAKFAST. I always wonder what food we will be having for breakfast. It’s like waiting for a surprise. You don’t need to order from grab or go out very early in the morning because they make sure you will have a delicious meal before starting your day. You got free snacks, as well as free coffee and loose leaf tea. You just have to ask if you run out. Staff is just one call away. Everyone is friendly and service is top-notch. They make you feel welcomed from checkin to checkout. I will always come back. 😊

Nothing.

We enjoyed our stay at EG Private House. It was very hospitable and welcoming! The room was really nice and me and my fiancée would use terms like “Let’s go back home” instead of back to the room. The ONLY complaint I would have is the shower head had been taped up where it had started splitting on the hose, and eventually became unusable. Other than that the communication was excellent and we would love to come back to this location again

I like the location and the unit is very spacious. The host is also very accommodating, considerate, and very responsive. I would definitely stay here again.

The property had a great location to everything close by. Love the breakfast every morning delivered. Upon arriving treat were provided at the hotel, was a great bonus!

The manager, Eric, was so very helpful in ensuring that we had a good stay. He also helped us find a car and driver to Clark Airport, and recommended a nearby clinic for my husband, who had developed an ear infection. The Asian breakfasts they served were tasty and delivered to the room every morning, which was much appreciated. And the location cannot be beat - within a few minutes walk to the Uptown Mall and Mitsukoshi Department Store. Highly recommended!!!

The bed pillows were a little lumpy, but it was a very minor inconvenience.

Great host.good house keeping, nice view plenty of shopping choices at hand.a comfortable stay

Great hospitality. Thoughtful groceries were included when booking for a few days.

Nice Chinese breakfast served everyday. Excellent communication with the service team. Very responsive when something is needed.

The location was excellent and super convenient both for transportation and walking around locally. Quiet in the building and the surrounding area. Cool facilities for children for people with families. There were food suggestions and other services available should you choose.

The breakfast was laughable, and despite booking for three they refused to give breakfast for three. Additionally if you have anything to do in the morning you'll miss it and they'll leave it on the table rather than the first fridge wasting the meal. The beds were quite dated so very uncomfortable and you have to specifically request house keeping services otherwise they won't come. The maids room had a broken bed which was a little dangerous as there were screws sticking out.

I will not be staying here again because the building is falling apart. I’m also pretty sure that it was built on top of a sewer because the area smelled so bad. Our floor also smelled horrendous and the elevator area was all messed up. The room we stayed in was not up to par and the pictures I saw online did not match the place. The walls had patches and the property manager did not even bother to paint over it. The beds were super uncomfortable and the place did not feel clean. The property manager Eric was only responsive in the beginning, but he pretty much stopped responding after a day. He wanted us to keep contacting the front desk and not him. This was after he said that he will be available any time and just text him. He is also not accommodating at all, our flight was delayed and we ended up arriving a day late. I asked for a one day refund and he refused. I also requested for a late checkout because our flight was in the evening and again he refused. I just thought that he would try to at least accommodate us and work with us since we arrived late at the property. Don’t get me wrong, the property location was perfect because it is the heart of BGC. There’s a Lander’s grocery store below, the Uptown Mall, and the Japanese mall are all close by. Overall, not impressed by the property and the pictures are deceiving online. The owner and the property manager can a least make sure that the condo is up to par and clean. I DO NOT RECOMMEND THIS PROPERTY!!

Eric and the Staff were outstanding! The level of service and personal assistance was extraordinary. I will definitely recommend this property to all my friends and family. Already looking forward to our return trip in July!

朝食が付いてきました。 コンシェルジュがとても親切です。チェックアウト時に大切な荷物を部屋に忘れてしまいましたが、後日問い合わせると、荷物を保管してくれていて、無事に受け取ることができました。とても親切で良い体験をすることができました。ありがとうございます！

Awesome

I paid extra to have early check in because my flight landed at 7:45. Wasn't able to get in early so was a waste of the extra money. Staff was good.

None

We travelled for my wife’s surgery and spent 82 days with them. We were blown away with the entire stay. The facilities were top notch and the staff was simply amazing. From the daily check in to see if my wife or I needed anything from water, cleaning, food delivery. To tips on areas to walk and go eat. This is the go to spot and place to stay when you visit Manila. Just book, even for a night, you will not be disappointed. The area is perfect with everything in walking distance and then coming back to your home away from home.

Nothing. Everything is excellent

I noticed some small cockroaches which made the stay very uncomfortable

Cleanliness, great staff, management, location and easy access to multiple elevators

None