Urban Suites Seaview 3Bedrooms 2Carparks 8pax

The unit itself was neat, peaceful, and nicely maintained. The rooms were properly prepared, smelled pleasant, and matched the photos and description in the listing.

The lift service was terrible—extremely slow and constantly full. We spent almost half an hour just trying to reach our unit. The parking arrangement was also very inconvenient, as the designated parking areas were on Levels 5 and 10. We had to drive round and round up the narrow ramps, which made us feel dizzy. To make matters worse, the host did not inform us about the lift issues or explain which lift we should use. Since the parking area is shared by both Blocks 1A and 1B, it was very confusing to identify the correct lift. The management also does not allow Grab delivery riders to go up to the units. We had to collect our food downstairs ourselves, which meant going through the same frustrating lift experience again. The constant inconvenience caused by the lifts completely spoiled our vacation mood. The host should have informed us about these issues before our stay so that we could make an informed decision before booking.

We stayed here for 3 days and 2 nights with our family. The apartment itself was spacious enough for our group and ultimately served its purpose. The owner was also polite, responsive, and apologetic when we informed them about the issue.

Unfortunately, our check-in experience was very disappointing. Although we only reached the unit at around 3:15 pm (after waiting quite some time for the lift because many guests were checking in simultaneously), we were surprised to find two pairs of slippers outside the apartment. When we entered, there were still three cleaners (two men and one woman) frantically cleaning, and the unit was far from ready. My children excitedly sat on the sofa while waiting, but I noticed several strands of hair on it. When I politely pointed this out and asked if it could be vacuumed, the female cleaner reacted with visible frustration, throwing up her hands and gesturing towards my children as if it was our fault she couldn't finish cleaning. I found her attitude quite unprofessional, especially since it was already past the official check-in time and we were fully entitled to be there. I immediately informed the owner and sent photos of the kitchen, which was still in a messy state. The owner handled the situation professionally and apologised, for which I am grateful. We waited about another 20 minutes before the cleaning was finally completed. During that time, I overheard the cleaner telling the owner that only the mopping was left to do, which was simply not true, as several areas were still unfinished. Overall, the apartment itself was comfortable and suitable for our stay, but the delayed handover, rushed cleaning, and the cleaner's attitude left a poor first impression. I hope the owner addresses this with the cleaning team, as it would greatly improve the experience for future guests. Overall, I would rate the stay 3 out of 5 stars. The accommodation itself was good, but the check-in experience and housekeeping standards prevented it from being a truly enjoyable stay.

Owner friendly

The vibe of the homestay is good & clean

The lift that served for the resident and home stayer! We waited for 90minute to wait the lift up and down! End up we climb up to 27th floor! And one of our member is pregnancy! Management no reply at all! Every floor that we get into! Didn’t show what floor! And yet! We need to have a look on someone’s door to confirm which floor!

I had a pleasant stay at Urban Suite Penang. The 3-bedroom homestay was very clean, tidy, and comfortable. All the necessary facilities and amenities were provided, making the stay convenient for families and groups.

The only downside was the elevator waiting time, which could be quite long, especially during peak hours. Other than that, everything was excellent. Overall, I would recommend this homestay and would consider staying here again.

Clean and comfort

兩大房一小房，夠5-6人住。有洗衣機但沒地方曬衣服。只能掛衣架開風扇和拉開窗廉讓太陽🌞曬一下。

兩個停車場分5樓和10樓。

BILIK SELESA

LIF ..NAK CEKOUT LIF SENTIASA PENUH. TUNGGU SEJAM NAK KE CARPARK

Good n nice place

空调太热

Parking jauh dengan lift, kebersihan sederhana. Tengah check in ada cleaner tiba tiba masuk rumah

absolutely perfect i like everything about it

i dont think so cs i really like it

Comfort..the owner also so friendly

Nothing

Internet & ta

床垫

the views, the facility & the concept of room

nothing

recommended!!!

the parking lot is to far with the lift. but i i know the owner cant do nothing. but recommend!

all best

all best

The lift sevice is very2 bad

The Unit was clean and comfortable

地點非常方便

整潔度，周圍隔音效果不太好

Chill place to stay, clean, and peaceful at night, honestly no complaints about it

Appreciate that the kitchen are equipped with essential items.

The rooms were not clean. Spider webs were everywhere. There were a lot of ants at the kitchen area. The utensils were oily which means it was kept in the drawers after used without being washed! Lack of signages in the outside the unit eg. No display of unit level visible outside lift and no signages of units for each floor. You have to search around to identify the rented unit.

Lift so slow

视野很好，可以在客厅和房间看到大海，有泳池和健身房

空气清新剂味道太重了，连家具和床上用品都熏得人头疼，开窗通了一天的风才好一点。热水器有问题，床上用品有脏污，后来给换了。

Love the comfort

Is clean but can be cleaner( bed sheets)

The lifts - have to wait for quite sometime. Checking in was not so clear esp the guards is not very clear in explaining.

Everything

Lift

I had a truly wonderful experience at Urban Suites Homestay. From the moment I arrived, everything felt warm, welcoming, and comfortable. The host was incredibly friendly and made sure I had everything I needed. The space was spotless, beautifully decorated, and had a cozy, homey feel. I felt relaxed and at ease the entire time. Everything was just as described — if not better — and all the little touches made the stay extra special. I’m very happy and completely satisfied with my stay here. I would absolutely recommend this homestay to anyone looking for a peaceful and enjoyable getaway. I’ll definitely be coming back!

I love the interior design of the house, the attractive colors, and the view from the hall and rooms

nothing.

Location good. Separate A/C units in each room. Took some time to figure out how to work the power switches, but everything worked out really well in the end. Washing machine was efficient. No dryer in unit, but drying rack was sufficient. Key retrieval felt a little like a scavenger hunt, but it was good fun. All in all, a good stay.

Nothing completely negative to report.

The setup and items provided in the unit

NIL

Cleanliness average and there is a smells when entering into house other than that everything was very good with nice sea view.

the longest time to wait for the lift .. from the car park waiting for the lift is about an hour to 2 hours .. an hour to 2 hours, I think from Penang I can get to Ipoh..time to wait for the lift when you go up, you're afraid to come down.. because of the long waiting time.. when you go down, you're lazy to go back because it's hard to go down after going up..

The view and decorations

-

The house. The facilities.

Waiting to use lift take a little bit of time.

I love the entire space of the unit. Fully furnished with 3 bedrooms, spacious living area with complete dining area. Family and toddler friendly with extra mattresses which can accommodate big families (up to 8 persons as advertised). There are games also for kids. The unit is very clean, complete, cozy and comfortable for a few days stay. The host so thoughtful, first aid kit were provided to cater any unforeseen circumstances.

The parking high level up. I rather happy if the host can provide a lower level parking. Luckily no time consuming to wait for a lift because there were 4 lifts at the building.