Exclusive Top Floor 2BD by the TimeOut market vs Similar Hotels

Many small things were broken in the property, especially in the bathroom; indicates below-average room condition.

Rooms are well-designed and comfortable, though some had minor complaints regarding size.

Several mentions of small rooms, narrow doors, lack of bedside light, firm bed and issues (TV not working); otherwise described as comfortable by some — overall below average for the group.

Some rooms were reported as small and poorly maintained, yet comfort was generally acceptable.

Standard quality for this hotel tier

Immaculate and well-maintained hotel environment, as highlighted in multiple reviews.

Mixed reports: several guests explicitly said rooms were clean and well maintained, but one guest reported the room was not cleaned the following day.

Multiple reviews mentioned issues with cleanliness, including dirty bathrooms and poor maintenance.

Property is well situated and modern, explicitly mentioned as a pro.

Centrally located with easy access to major attractions, highly rated by guests.

Consistently described as excellent/central, within walking distance of attractions and close to tram/transport — a major strength in multiple reviews.

Consistently praised for its great location near metro and central attractions.

Standard quality for this hotel tier

Exceptional service from staff, consistently praised across reviews.

Generally praised as friendly, helpful and professional across many reviews; isolated report of unfriendly staff and one positive managerial response (10% refund) after an issue.

Positive remarks about cordial staff ready to assist.

Standard quality for this hotel tier

Breakfast received good reviews, but suggestions for improvement were noted.

Breakfast repeatedly described as very good/excellent/delicious across many reviews — clear strength for the property.

Not explicitly mentioned, but the presence of tea and snacks adds value.

Elevator did not work, causing complications for upper floors — negative impact on amenities/accessibility.

Amenities including breakfast and decor were often noted positively.

Breakfast offering is strong, but multiple guests noted missing in-room amenities (no fridge, no safe), and at least one unresolved TV issue.

The availability of refreshments like cookies and tea was noted positively.

Price described as 'ok' in the review (neutral/average value).

Guests felt they received excellent value for the level of service and facilities provided.

Positive remarks about cost-benefit and one guest explicitly calling it the best value; management's refund also reflects reasonable handling of issues.

Mixed reviews on value, with some feeling apartments did not meet their expectations based on the pricing.