ITC Ratnadipa, a Luxury Collection Hotel, Colombo

The staff were all so lovely Our room on the 34th was beautiful with a huge balcony overlooking the city and sea view. Breakfast was delicious, so much choice! Pool was very relaxing

The location wasn't really for holiday makers. More like for a business trip. Pool bar was never manned and only served soft drinks.

Staff were well informed, helpful, and made me feel Welcome. Bathtub was wonderful.

The phone didn’t work and late night room service was difficult. We had to go down to the restaurant, however, once we did the staff were wonderful to prepare a meal at 3:00am.

Service and atmosphere plus foods

Nothing noted

Location, staff and food. Amazing breakfast spread

Amenities can be better for kids

시설과 위치가 좋았어요

프론트 데스크의 몇몇 직원들이 영어능력이 부족하거나 발음이 않좋아 소통이 어려웠습니다 그리고 그런 문제가 발생할때 본인이 되려 않좋은 표정을 짓거나 불편해하는 경우가 있었습니다 베란다 도어 사용이 어려워 설명ㅈ

Location nice and good restaurant

Room dusty and not clean and noisy throughout total stay. We complain but staff don’t respond well.

Every single detail

Nothing

Ultra modernised facilities - sometime felt too much. Staff are helpful

Room is not comfortable .Despite booking average size room (71m2), room felt small due to its awkward shape with large pillar in the middle of the room with some uncomfortable / baggy furnitures . Just one arm chair to sit . Hotel does get busy due to its banquet hall. Felt overcrowded at times. Massive selection of breakfast with minimal Sri Lankan flavours

Loved it! Devmi at concierge was especially helpful!

Außergewöhnlich guter Service, bestes Essen, tolle Aussicht. Ein echtes Luxushotel, was wir ausnahmslos empfehlen.

Nichts.

The staff were exceptional friendly, efficient, helpful and always serving with a smile. I also really liked the hotel’s facilities, excellent location, cleanliness, comfortable rooms and variety of dining options.

The noise, inappropriate dress and lack of civic sense among a significant number of guests affected the experience. While this may not be entirely within the hotel’s control, particularly during periods of large group or corporate bookings, it was disappointing compared with other hotels of a similar calibre. Perhaps clearer dress-code expectations and measures to maintain appropriate guest conduct during such bookings could help preserve the standards expected of a premium hotel.

Central location

Bit out dated ,smelly rooms .

Location, room, views and massive breakfast spread.

Nothing really

Location, Amenities, Property

The swimming pool

Extremely long check in duration. Very below average service quality. Dirty room on arrival. No 3rd bed for booking for 3 people. Disorganised crew.

The helpful staff, sidartha the 28 year old lady I believe, her service was beyond perfect, best we have ever recieved, always smiling super quick, just perfect. I like the room

Some parts of the room was dirty.

Loved the welcoming staff and the room

The breakfast was a bit like a zoo as there were so many people and so a bit hurried. More bread selection required.

Beautiful hotel with big, spacious, comfortable rooms. The staff were very attentive to all of our needs and the breakfast was truly exceptional - proper 5 star.

There is very little wrong with this hotel. A great 5* option for exploring Colombo.

Location

Staff was overly keen and pool is small.

An excellent stay at ITC Colombo! The early check-in was greatly appreciated, and the room was absolutely amazing—spacious, beautifully designed, and with a fantastic large balcony overlooking the city and ocean. The location is also excellent, with convenient access to the mall and surrounding attractions. What made the stay especially memorable was the thoughtful welcome gesture. The hotel prepared a beautiful photo frame of my son and me to celebrate our father-and-son trip, along with a complimentary cake and a chocolate portrait frame. It was such a personal and heartwarming touch, and we genuinely appreciated the effort that went into making us feel special. The breakfast was another highlight, with a great international selection and plenty of quality options. The service around the pool was exceptional, and the complimentary fresh coconut was a lovely touch.

One area that could be improved is Peshawri. The restaurant was exceptionally expensive considering the amount of food included in the fixed menu. That said, the food itself was very good, particularly the breads, and the service was excellent. Overall, a beautiful hotel with an excellent location, impressive rooms, great breakfast, and genuinely thoughtful hospitality

This was our second stay at ITC, and once again, the team went above and beyond. Returning to Sri Lanka to celebrate my brother’s birthday was a huge moment for our family, and the staff made it truly unforgettable. Turning a Check-In Delay into a Memorable Experience When we arrived, our rooms weren’t quite ready yet. Honestly, check-in delays can be frustrating, but the way the team handled it completely turned things around. Instead of leaving us hanging in the lobby, they graciously took us up to Ahasa to kick back with some drinks and bites while they finished getting everything set up. They even sent a written note and a follow-up apology email. That level of honesty and care right out of the gate set such a great tone for the rest of our stay. Imasha – The Real Star of Our Trip We were lucky enough to meet Imasha three months ago during our first stay, so we were thrilled to see her again. She is incredibly hard-working, polite, and just has a natural way of making you feel looked after. What really blew us away was how she handled my brother's birthday. She didn't just help out—she took the lead! Imasha reached out to me directly before the big day, taking charge of all the planning and making sure every single detail was covered. Thanks to her, the celebration was a total hit. From the room decorations and the cake to a sweet, handwritten note on behalf of the hotel, her personal touch was on everything. She doesn't just deliver good service; she genuinely listens, takes full ownership, and creates memories you'll talk about for years. She deserves a massive round of applause and the highest recognition possible. ITC is lucky to have her! Incredible Integrity in Housekeeping (Room 2507) A huge shoutout to the housekeeping staff on our floor, especially the gentleman looking after Room 2507.

The housekeeping standards dropped noticeably during our stay. By the last night, we were short on mini towels, and despite requesting a room clean, the bathroom floor was left untouched—my hair from before we left was still there when we returned.

الفندق فخم لكن رائحة المكان و الغرف مزعجة كانها رطوبه او مجاري

اطلالة الغرفه عالمحيط جميلة جدا الاستقبال جيد

コロンボの中心地にあり、コロンボ市内どこへ行くにもアクセスが良く、眺望も素晴らしい。水回りも問題なかった。バスタブのお湯を出した際にしばらく茶色いお湯が出ていた。部屋も値段の割にラグジュリアリー感もあり、非日常を味わえる。朝食も種類も多く味も悪くはない。

オープンしてまだ3年程度のはずだが、ホテル外観に加え、部屋の隅や床など至る所に経年劣化が見られ、建物自体の品質の低さを感じる。水回りはおおむね問題なかったが、バスタブのお湯を出した際にしばらく茶色いお湯が出ていた。

Been there a couple of times since their soft opening itself. Amazing views , decor and rooms. superb restaurants and staff.

Getting a bit too indian tastewise in the restaurants and buffets , like the local flavoursthe bestbut also some real continental and American food , italian cuisine might be interesting. pl dont make this artful luxurious hotel in to a commercially MICE hotel.

Location is very convenient.. Food was excellent.. Staff are very polite and coordinative.. Was sitting in the balcony and enjoyed the sea breeze.. excellent experience..

The rooms and the facility was having a kind of pesticidal?? or a damp smell.. facility should look for keeping some pleasant air fresheners around the walk ways as well in the rooms..

Frühstück ist farbelhaft. Lecker und seh sehr lecker und gut geschmeckt.

Gar nicht, alles so gut

The overall experience was great. Breakfast and gym amazing! Room is very comfortable. We had a small leakage issue but the staff, especially Lakmal did everything to fix and propose compensation.

Too many restaurants offering but menus and communications can be improved. For a brand new hotel, the lift system could have been better. Too much waiting time

Very beautiful hotel

Die Lage ist hervorragend. Das Hotel ist sehr luxuriös. Die Mitarbeitenden waren äußerst freundlich und hilfsbereit. Man fühlt sich von Anfang an willkommen. Auf Gästewünsche wird eingegangen und sie werden ernst genommen. Wir hatten einen wunderbaren Aufenthalt und kommen gerne wieder.

Während unseres Aufenthalts hatte ich den Eindruck, dass die Mitarbeitenden am Frühstücksbuffet noch etwas mehr Training benötigen, um den ansonsten sehr hohen Standard des Hotels zu erreichen.

The location was excellent. The food was generally very good, except at the pool bar. Service from Kanchana in the breakfast restaurant and Janani at the hair salon was fantastic.

The staff were either too overbearing or not responsive enough. The layout of the hotel was too complicated and did not consider customer experience sufficiently. There were faulty electric sockets and light switches in the bedroom for which we needed to call out maintenance staff twice during our two-night stay. Generally, some teething problems to be sorted out.

The room was very comfortable and staff very good. The buffet breakfast was probably the best I've ever had in terms of both variety and quality.

Having to go through airport style security screening every time I came back to the hotel got a bit frustrating and seemed excessive.

A wonderful hotel that exceeded our expectations! From the moment we arrived, we were welcomed with warm smiles and outstanding professionalism. Special thanks to Pasan at the reception, who was exceptionally kind, helpful, and made our stay even more enjoyable. The rooms are spacious, modern, spotless, and extremely comfortable, providing everything needed for a relaxing stay. The restaurants offer a great variety of delicious food, and the service throughout the hotel is excellent. The spa facilities are outstanding, and the massage was one of the highlights of our stay. Our sincere thanks to Jeewanthi for her exceptional professionalism, attention to detail, and outstanding massage skills. She made the experience truly relaxing and rejuvenating. Thank you to the entire team for your warm hospitality and excellent service. We would definitely return and highly recommend this hotel to anyone looking for luxury, comfort, delicious dining, and first-class service.

Location and brightness

فندق مميز فاخر جدا

The property is amazing. Very modern and beautiful. The staff are exceptional. The go out of their way to make you feel at home. Special thanks to Vimukthi, Shadiya, and Sneha at the front desk for making our stay so memorable.

كانت إقامتي في الفندق رائعة بكل المقاييس. كان الاستقبال راقيًا وسريعًا، وشعرت بالترحيب منذ لحظة الوصول. الخدمة كانت ممتازة وتُقدَّم باهتمام واحترافية، مع سرعة في تلبية جميع الطلبات. الغرفة كانت نظيفة جدًا، مريحة، ومرتبة بعناية، مما وفر أجواءً هادئة وممتعة طوال فترة الإقامة. أما الموظفون فكانوا في غاية اللطف والاحترام، يتميزون بالابتسامة الدائمة وحسن التعامل والاستعداد للمساعدة في أي وقت. أشكر جميع العاملين على هذا المستوى المتميز من الخدمة، وبكل تأكيد سأكرر الإقامة في هذا الفندق وأنصح به لكل من يبحث عن الراحة والجودة والضياف

ماشي

Hospitality, staff, cleanliness

-

Sehr höfliches und freundliches Personal mit hohen Standards

Beim erneuten eintreten des Hotels muss man jedes Mal ein sicherheitscheck machen und es ist egal ob man piept oder nicht man kommt immer durch also macht das ganze keinen Sinn.

The staff make the place great room service

Very indian catered, and quite over priced for portion sized .

Check-in was seamless and incredibly welcoming. The front desk team gave us the best local recommendations and made us feel at home immediately." Anutthara was always redy to help and she was very kind...also restaurant was fantastic 👏 and lasantha .thanks for everything

The staff were amazing. Very helpful at all times. My wife had a medical emergency and they supported us all the way through and ensured that we could have dinner of our choice by preparing it ahead of time and holding the restaurant open for us late at night.

Every thing

So nice

Nothing every thing was good

Amazing staff

Excellent about everything!

None

Location

Rooms, finish of the place bit outdated

The cleanliness and the standards were exceptional and exceeded my expectations. The food was good and had so many varieties and options, especially the dessert section was exceptional. The staff were extremely professional friendly and very welcoming. The staff at the restaurant named Hirun and Kanchan were really nice and treated me exceptionally well and with so much love and respect. Took care of me and my dietary requirements as a Vegan every time I went to the restaurant. Migara at the poolside was really friendly and nice too.

I liked everything

Ambiance

Room not cleaned by house keeping until we check out the hotel

Location is good and the online presence shown is good

Absolutely underwhelming. We stayed for one night at our stopover in Columbo. Looking at the hotels and properties around Sri Lanka this prominent property falls short. The stay is super underwhelming for the price paid. Rooms are very small and opposite the empty residences are an eyesore. The facilities are overpromised and under delivered. Food is extensive but lacks taste. Staff is friendly but confused a lot of times.

Beautiful hotel, Very comfortable!! Very attentive staff, great food, great location.

The room was very comfy. Breakfast spread was good. gym and pool is very good

the ground floor. little congested i felt.

Located right in front of the gallery face beach.nice beach view from the room.restaurants both the swimming pools & the gym located with the sea view which is great.

Location

All.good

Nothing

The staff were absolutely amazing — special thanks to Neshani and Devmi for their outstanding service. The food was exceptional, and the room was impressively spacious, fully equipped with every amenity you’d expect from a luxury hotel. To top it off, they graciously accommodated an early check-in and late check-out at no additional charge.