The Platinum Kuala Lumpur By Home Stay

L'emplacement à 10 min a pied des tours petronas La piscine sur le toit Le personnel très serviable

Manque d'articles de salle de bain Si non tout était formidable

The location is close to the city

There were a number of issues that had risen throughout our stay however I would like to mainly address the issues of health and safety particularly with the way management handled our issue with bed bugs. 1) Upon arrival at the complex, we were greeted with a gentleman who took us directly to the room. He urged us to settle the bill in cash within the apartment (which we weren't familiar with as typically we would settle the payable amount at a counter/concierge). I told him that I wanted to pay card as per the booking.com details to which he urged me to open up the booking and was adamant to pay cash. I showed him the booking says visa/mastercard and he was very pushy for us to pay cash and was saying if we pay card it would be a hassle because we would incur extra fees and he would have to get an EFTPOS machine from somewhere far. He then urged us to go to the ATM machine downstairs to settle cash and so we did (we trusted that since this was through booking.com that maybe this was the way it was supposed to be). We paid him MYR1480 (MYR1280 for the room and MYR200 as a deposit which was the only thing that was stipulated to be paid in cash on the booking confirmation). He has provided a hand written receipt please see attached. 2) The room was not what was outlined in the booking. This room was heavily damaged with scratches on the wall, broken cupboard doors, washing machine not turning on, no rugs, no TV in the master bedroom. Our main issue here was that advertised, there would be three beds (one master, one bedroom 2 and a sofa bed). I asked that the room isn't what it seems as well as the room number staying on the booking room C40-01. He messaged me saying no there is no sofa bed but he can just give us extra blankets. Also, the room on the booking number was different because C40-01 is the number of their office. 3) BED BUGS.

Piscine, emplacement, équipement, 2 chambres spacieuses, 2 salles de bains

Propreté moyenne et des équipements de qualité non entretenus ou abîmés , dommage

L’appartement est très spacieux, propre et l’emplacement est proche du centre ville. La piscine partagée dispose d’une vue magnifique sur la ville mais il faut y aller tôt pour éviter la foule.

Clean and spacious

Modern Look.

The instruction to checkin was not clear. They said, they have waited, but when I arrived, they were not there and the checkin in was a big hassle. Then, after we got the key, they did said, you can park anywhere. But actually, different lift/elevator bring you to differe block and floor. So you CAN NOT park anywhere actually. My time wasted. Lots So much hassle. so uneasy. It has a deposit RM200. I dont like it. This is booking.com though. not Airbnb. They give the wifi password, but it is not activated. We dont get wifi during our stay it is not very clean. Like after a long vacant full of dust. The bed was not good. We have to take the trash out. Oh no! it was super busy. Too many people. Lift/elevator are all super slow. especially during the checkout time. We were at the floor 47 and the lift stop at literally at every floor. Super slow. Too much time wasted. This one I can not compromise. Yes they have infinitiy pool. But it was not pleasant The moment I step my foot at the pool area, the guard scolded me asking me to do shower before get in the pool and scolded me to get the towel. Without welcoming words. It was early morning, its ruin the whole morning and our vacation. They dont have manners. They chase all people out at the time close. It feel hurt though. Why cant they talk nicely, and remind nicely. My son wanted to visit the gym, yes he wears flip flop, but it was just a visit, the guard scolded him and lock him out not allowing to get to the pool either. I got so angry. The guard even told me to wear the towel while I was using the towel to cover my body on shoulders Then I see the same guard scold another person who did not wear swimcloth. He literally scolded. The room is ok. but like any other room at other building all are modern look. But this one, has big minus point where this building and service is a big No, if u like to have a pleasant stay Congested. It is offer skydeck and nice view. But the service is a total out.

Don't book it for the pool. It might be closed for 3 weeks while you're there, and no refund. The worst experience I've had on booking.com in 15 years.

Accomadation was beyond our expectation . Room service done once in every 02 days & it was more than enough for us .

-spacious -Clean - walking distance to the KLCC tower

it is better if you could arrange desk for the representatives.

"I like to stay here, very pleasant, the staff very very friendly. I recommend if you guys stay here.❤️❤️❤️

Great location, close to the monorail station and Petronas and walkable to all parts of the city. Very comfortable, spacious apartment, big bed. The pool is as on the pictures, stunning view during the day and at night.

The communication with the staff was a bit weird, they propose some not ordinary solution to cancel and re book the apartment, however, all in all, it was good. Remember to have 200 in cash for the apartment deposit.

Perfect location great view, amazing facilities rooftop pool and gym 51floor amazing petronas klcc including menara tower we enjoy the view.

Everything was great.

It was a huge apartment. Central and very nice.

Could have been cleaner. We found bed Bugs in one bed.

The location is great and clean, The platinum klcc by homestay is a top-notch place to stay. The high-rise boasts a stunning rooftop infinity pool and bar. The spacious rooms with a kitchen and living room were ideal. Fast lifts, free parking, library, and gym made the stay even better. Highly recommended!

Nothing.

Great apartment, clean and comfortable. Swimming pool and gym facilities are also excellent.

The worst lifts! We often waited over five minutes with a large group of people to get a lift up to our floor. The lifts all seem to stay at the top floor. A lot of extra charges were added that were not clear at the time of booking.

Staying at The platinum suites Suites was a dream! The rooftop infinity pool and bar provided amazing city views. The spacious service apartment with a kitchen and living room was perfect. Fast lifts, free parking, a library, and a gym made my stay even better. Highly recommend!

The location is also very convenient, with easy access to shopping malls, restaurants, and key tourist attractions. Whether you're traveling for business or leisure, The Face Suite is the perfect place to stay. I highly recommend it and will definitely return on my next visit to KL!

Nice accommodation great location and clean, high quality facilities and amenities the suites very comfortable maintenance very well, we had great stay at this property process check in very easy to get key, we definitely come again we love the swimming pool.

All was super.

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Everything is good comfortable and clean.

“Beautiful property with lovely large spacious rooms.”

Beautiful stay with family and friends everything was perfect.

Great stay at this property family with kids include swimming pool.

Photos match the real room and view.

Owners tried to scam us upon check-in. They told us we need to cancel the room because of some „error with the system“. It was obvious that they tried to get around booking.com‘s fees. That made us feel very uncomfortable. Would not stay here again. It was still pretty noisy even for a suite on the 37th floor.

Everything was perfect location clean, very comfortable to stay with family we highly appreciate your hospitality and apartment was clean.

When we arrive, we make check in at lobby staff process check-in is very easy to get key. The location city center room specious and clean, if you want to twin tower walk in distance 10 minutes to access there the property include swimming pool gym bar restaurant. Near monorail station pavilion Bukit bintang absolutely nice we highly recommend we will come again.

The location city center, accommodation clean and well maintenance, the rooftop pool bar gym restaurant was amazing view night time, we definitely come again.

All is good.

Nothing.

Size, location, rooftop pool. Important: this is an Airbnb, despite being in the same building as the hotel. This means you need to coordinate with the host by whatsapp (who will then meet you in the lobby), because the concierge at the reception etc are there for the guests of the hotel. That's not necessarily a huge deal per se, but important to know.

This was our second stay in the same location, a week apart - but things were quite different than the first time: - (see above) you communicate with the host via whatsapp - it's multiple people answering the same whatsapp account, and they do not communicate very well - the guy doing the "check out" was a different person than the one who checked us in => they had to coordinate by whatsapp regarding our deposit return, while we were kept waiting (apparently one guy A took our deposit, handed it over to guy B, but we were being checked out by guy C). Yes, as confusing as it sounds. - single bathroom, right between the two bedrooms => impossible to use it at night without waking somebody up - the bathroom doors failed to close on one side

Location, size, swimming pool on the roof.

Important: this is an Airbnb, despite being in the same building as the hotel. This means you need to coordinate with the host by whatsapp (who will then meet you in the lobby etc), because the concierge at the reception etc are there for the guests of the hotel. That's not necessarily a huge deal, but important to know.

Great location and clean, the location main town walk in distance twin tower access 10 minutes and near monorail station very easy to get car, platinum suites lobby is huge and apartment also specious, high quality facilities room service everything is great.

The bathroom and the view

Swimming pool, view.

Bed, housekeeping.

We didnt get the appartment we booked. There was no dishwasher, no owen no view to the tower, from he pool there was no view to petronas towers as listed on booking. Kitchen was not equiped, impossible to make a meal. The host didnt speak much english. The apartment was clean and spatious dhough,loction was good.

Great location and clean, the room very big and modern luxury suites very comfortable.

Great location, the accommodation very clean and comfortable.

All is good.

I had memorable stay! At platinum suites klcc Suites was amazing. The rooftop infinity pool and bar provided stunning views. The spacious room with a kitchen and living room was perfect. The fast lifts, free parking, library, and gym were all excellent. There staff kind very first response. We definitely come again and Highly recommended!

Nothing

Everything was great.

Everything was perfect.

Great stay at platinum klcc by home stay! The property was clean and comfortable facilities 5 stars we had great stay this property.

Pleasant stay at platinum klcc, the room so big clean maintenance well, the rooftop pool bar gym 51 floors twin towers include menara tower was amazing.

Great location and clean.

Fantastic location and clean, accommodations wonderful facilities great service excellent lobby easy to get key. Everything was great we really enjoyed our stay.

Everything was perfect absolutely beautiful.

Great location and highly facilities,

I had pleasant stay at this property: room was clean maintenance well very easy to get property location was excellent going pavilion twins tower walking distance 10 minutes access.

The location and clean, the apartment huge and modern very easy to communication.

Nothing.

Location is super convenient Apartment size is good Nice view

Facilities: don’t be fooled by the pictures, pool is over crowded all time impossible to use. Lobby is like a market full of people bags and extremely disorganized. Restaurant opens at odd hours. Room: is way older than it looks on the pictures. Not super clean and ants everywhere.

High rise buildings: apartments huge and clean everything is well there staff very kind first response. We was great stay at this property.

Nothing.

best location and easy for carpark

not easy to find the room from carpark

Everything was great. The room spacious fantastic with terrific views.

Super location and clean,

Great location, property very clean modern very easy to get property.

The location and clean,

Great location, the property very clean easy to access property everything is good.

1. "My stay at The platinum home stay. was an opulent retreat into the lap of luxury. The high-rise buildings created an impressive skyline, and my room's expansive space and stylish decor made every moment feel indulgent. The breathtaking city view, complemented by a clear sight of the iconic Twin Towers, added a touch of magic to the experience. The infinity pool was a serene escape, providing a perfect vantage point to soak in the city's beauty. The night at the rooftop bar was the epitome of sophistication,

Nothing

Great location, the accommodation so big clean modern, very easy to access property nearby monoral station going to pavilion klcc very easy, the rooftop pool is 51 klcc include menara tower it was amazing view.

Property was in a good location

The room did not have any TV services. No cable or streaming services

Overall a nice experience, definitely good value for money. Super staff.

None