Roy's Hotel and Convention Center

Accommodating staff, the facility and breakfast is superb!

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Staff

Bathroom no shower curtain

I like the water at shower, the mirror, internet, parking, Food delicious and staff are nice, i went outside to read book around 5am and maybe he saw me in cctv, then open the brighter light for me. Thank you po. The guards are welcoming. reception is not so much happy persons maybe tired.

Pool is slippery at the flooring, maybe not frequently use, the room i booked was 3 adults but the cups and glass provided was inly for 2.

This is a 5 star hotel for sure!! The staff and facility quality is too notch

Everything was perfect

Bathrooms are old

The bed is so comfy and the breakfast buffet is delicious plus the staff is so accommodating and very helpful 😍🥰

The location

Staff was really helpful. Breakfast was good. Karen, the housekeeper for us was awesome.

Our floor was on the pool level and they keep the doors open all the time which made stepping out into the hallway hot and sticky each time we came and left. Asked for a 30 minute extension to c/o at 1300 so we did not have to take out luggage to the restaurant. I did not get an answer in time and check out at 1200 to eat lunch taking all out luggage to the restaurant. Upon checking out, the front desk did offer the extension, but we had already cleaned out the room. Little frustrating, so I decided not to give any tips.

Gym 24/7 Rooftop viewing deck which has the view of the mountain

Nothing on the property itself, but location is a bit far from the city if someone wants to go out as often. But it can easily be reached via car hailing apps anyway.

Beautiful place and excellent breakfast

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Location, staffs are very helpful. Good food. Allow outside food and guests.

Just need the carpet clean in the hallway. Security as there is no restriction when going on the elevator.

Cleanliness and hospitality

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It was clean and the staff was nice.

The breakfast was not impressive at all. The room was a bit small. The location is farther outside Bacolod than I prefer.

Its a very comfortable and spaceious rooms.. very delious meals, very good staffs and amazing rooftop view.

Its a bit far from the main city

Kind and, attentive staff and, the restaurant upstairs has a amazing tomahawk steak. The pool is a great place to watch the sunset from.

Very updated , very clean, good food, u get what you pay and very friendly staff

We were originally booked a DLX Queen. But the Front desk upgraded us to a bigger room without addtl charge. Very good housekeeping staffs as well. They quickly brought in an extra bed for us as we have 2 kids staying.

perhaps a door to the shower area.

プールがあること 食事はまあまあ美味しい

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Good facilities at the hotel and good restaurants nearby. Breakfast at the hotel was excellent

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Location convenient for the occasion that we attended.

The air con was only on selected spot. Shower room nit draining well.

Superb staff who are very accommodating! Excellent food at breakfast! Great daily cleaning of room! Very comfortable beds!

On the booking form for 2 adults, 2 children it said "free breakfast" & "Kids are free". When having breakfast, suddenly kids are not free. This violates the booking offer with a bait and switch.

Buffet breakfast was good, room is comfy as well.

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Happy coz with bath tub, my son enjoyed it..

The restaurant was fantastic. Everyone was so helpful. The room was very comfortable

In the fitness room, the treadmill was not working great.

Everything was perfect - hot water in the shower, comfortable bed , vegan breakfast and of course the amazing staff of the hotel!! Thank you all so much

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Everything was good. It's excellent. We will come back again next time for sure.

New and great interior

The property is amazing but a bit of a distance to the main city center

Perfect 👌

The hotel is amazing and very clean. The room was big and spacious and equipped with everything we may need. The entire hotel has really good vibes and feels and looks very luxurious. Can highly recommend this place and will definitely book again in my next visits in and around Bacolod. All the staff members are very friendly and helpful, there is also a big car park which is free for all the guests, few restaurants and coffee/bars and a 7/11 just in front of the hotel next to the carpark entrance. The bathtub is separate from the shower which I also like a lot, there is also a swimming pool and multiple halls for any kind of events like weddings, company meetings and etc. Excellent value for the money

There isn't any!

Room appointment.

N/A

Its new, minimalist and loved the food.

I had a perfect stay at Roys hotel. The staff is super frindly. The room i had was very clean and was clean every day. Try the bar on top floor, very good drinks. Super nice whit a 7 elever outside the hotel

If there could be more bread to the breakfast.

cleanliness and the room

Wife and I stayed there for 10 nights and we had a great stay. The staff was friendly and helpful. The breakfast buffet was good. And the parking for vehicle or scooter was available.

The sound proofing could be better. my room was facing the main road and we could hear the noise of the traffic. The parking will fill up quick if they have a event, and its very tight parking lot and spaces. best to have a scooter.

Modern water dispenser and a clock with charging station. I also like the wall mirrors with LED lights.

Didnt grant my request for early check-in even I told them that I have a zoom meeting at 1pm and travelling with Kid. The elevator is small.

The room was clean.

After we checked in we were told we couldn't have dinner in the hotel because the two restaurants were fully booked. Kind of unusual to deny service to booked guests. So we got room service for our dinner. We then looked forward to the buffet breakfast. The restaurant for breakfast is on the sixth floor. The elevator only goes to the fifth floor with stairs to get up to the sixth. I'm partially disabled and can't do stairs. We checked out and went to McDonalds. Our room was sold as having a balcony. It did not. For some reason it has sliding glass doors in place of a window overlooking the pool area but no balcony. The pool area below us had loud music playing which could be clearly heard until 11pm, at which time my wife called the front desk and asked them to turn it off, which they did.

It was very comfortable and clean and well presented. Staff are very friendly. Breakfast was good.

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Free breakfast and the food was very good with a good selection that suits us westerners. The pool was warm and very clean with a nice outdoor area with nice seating outside the bar and also around the pool

The room faced the street and therefore not a nice view, only roof tops. The rooftop bar menu was limited and could've done with a wider selection of foods