The Brown, Guatape, Autograph Collection vs Similar Hotels

Mention of small rooms and lack of soundproofing.

Concerns about old and noisy beds, as well as small room sizes.

Standard quality for this hotel tier.

Rooms described as beautiful and relaxing, with some minor issues.

Issues mentioned with hair in the toilet and insufficient towel holders.

Mixed reviews regarding cleanliness with mentions of dirty walls and old bedding.

Standard quality for this hotel tier.

Reviews mention the hotel is very clean and well-maintained.

Exceptional location praised in multiple reviews.

Highly rated for its excellent location and beautiful views.

Described as a 'perfect location in Guatape' and 'right next to town' with 'Excelente ubicación' — very convenient for town access and activities.

The location is praised for its beauty and tranquility, ideal for a nature escape.

Mixed reviews; some staff were friendly, but overall service disorganization was noted.

Most guests praised the staff's friendliness and attentiveness, with some exceptions.

Multiple reviews praise the staff as 'amazing' who 'went above and beyond' and provided exceptional, attentive service (proposal assistance and personalised attention).

Staff are described as friendly, accommodating, and attentive.

Breakfast and food quality were often praised, but noted variety improvements needed.

Breakfast options were cited as needing improvement and some dissatisfaction with the restaurant prices.

Standard quality for this hotel tier.

Breakfast is described as fresh and delicious, with good service.

Amenities generally well received, with notes on improvements needed.

Good amenities such as the pool and jacuzzi, though some facilities are aging.

Guests mention excellent facilities, a recommended boat ride, and fast, reliable internet — strong amenities for both leisure and remote work.

Amenities include activities and breakfast deliveries, enhancing the stay.

Some reviews mention high prices relative to offered services.

Overall value reflected some dissatisfaction with food prices and room quality.

One reviewer explicitly notes the price is high and the quality-price ratio is not adequate even with a 20% discount; value is the main negative point mentioned.

Good value considering the experience and service.