Valley Hotel &Travel

The property is walking distance from Hoan Kiem Lake, night market, and other tourist spots.

Worth the money Very cooperative staff Too good, everything is perfect

Check in time 2.00pm

The stuff was very kind and helpful.

The room that we got needs renovation, especially the bathroom and power sockets that were not working.

It was ok for 2 nights. Our room had no windows, but the air conditioning was great. The staff were very friendly and helpful. Good location

There were no windows

Ubicación bien y personal amable. Buena habitación.

La presión de la ducha era baja, el ascensor no llegaba al 7

슬리핑 버스로 사파를 갈 예정이라 반나절만 사용을 할 곳으로 선택을 하였는데요. HK버스 사무실과도 가깝고 도심을 돌아다니기에도, 버스를 타고 움직이기에도 위치는 정말 최고였습니다! 직원분들은 너무나도 친절하셔서 잠시 머무는 숙소로는 최고인 것 같아요!! (숙소도 패밀리룸으로 업그레이드 시켜주셨는데, 넓직하니 좋더라구요😊)

침대가 푹 꺼져있는점이 조금 아쉬워요~

Near Old Quarter and cheap rates. Staffs are well accommodating too

Good

Good

Todo genial. El personal muy atentos y amables, nos guardaron las maletas con cosas que compramos hasta el final del viaje! Muy recomendable.

every employee were accommodating, the room is clean and have enough space four guests, it's near to every tourist spots in old quarter

None

It’s near place to run.

The room feels stuffy and smells musty.

Vriendelijk personeel

Kamer was anders dan die op booking. We kregen een ‘upgrade’ naar een familiekamer terwijl we met 2 personen waren, maar die kamer was absoluut niet zoals beschreven. Geen raam, douche liep niet door waardoor badkamer helemaal nat werd, vies gat in de muur boven de wc, onpraktische badkamer. Heel ongezellige kamer waar we liefst zo snel mogelijk weg waren.

Location, staff are very kind and helpful. We’ve enjoyed staying here. All basic needs met and nice stay

Nothing

Great Location Friendly and Helpful Staff Good value for money Good AC

Shower needs an upgrade - poor pressure Lift only goes to floor 6, next two require stairs so something to bear in mind!

Το δωμάτιο ήταν μεγάλο κι άνετο. Η εξυπηρέτηση από κοντά ήταν πολύ καλή. Ήταν φιλικοί και πολύ εξυπηρετικοί και τους ευχαριστώ.

Το δωμάτιο δεν είχε παράθυρο, στην κράτηση έδειχνε ότι υπήρχε. Ήταν δύσκολη η γραπτή επικοινωνία πριν φτάσω στο ξενοδοχείο. Αλλά από κοντά ήταν όλα καλά και τα παιδιά που με εξυπηρέτησαν ήταν ευγενέστατα.

Η εξυπηρέτηση ήταν άψογη. Το δωμάτιο πολύ μεγάλο κι άνετο. Μεγάλο κι άνετο κρεβάτι.

Δεν ήταν φωτεινό.

It’s literally in the heart of Old Quarter. Everything was so near and the staff are so nice and fun! They also recommending food. During our 2nd day I was sick and the staff are very knowledgeable about the nearest pharmacy.

We got 2 bed room. Unfortunately the other room’s AC can’t produce cold air. The wifi wasn’t that speed! But you can still enjoy the hotel!

all

Centrico y comodo

El personal demasiado servicial

phòng ốc sạch sẽ , nhân viên nhiệt tình , rất gần với hồ gươm và các địa điểm du lịch !

vị trí ngay trung tâm.

-ko đúng phòng khi trao đổi trước với ks là tôi sẽ ở lầu 2,nhưng khi đến chỉ có 2 lựa chọn 1 là tầng trệt rất ngộp,2 là tầng 8 phòng 803 ,đi thang máy chỉ đến tầng 6 ,2 tầng còn lại phải đi thang bộ. -Đêm đầu tiên lúc có mưa phòng tắm dột,cửa sổ đầu giường dột nước, tôn bên ngoài gió thổi đập kêu cả đêm, ngày sau tôi được đổi phòng.

La chambre que j’ai eu n’a rien à voir avec les photographies, petite, pas de fenêtre. Il est indiqué qu’il y a un change dans l’hotel, ce n’est pas le cas. En plus, après la tempête il y avait des mauvaises odeurs.

L’emplacement, le personnel, le prix

Douche bouchée

הצוות היה מקסים והמיקום ממש טוב. אמנם הכניסה מסמטה צרה אבל קרוב להכל. ללילה אחד או שניים זה סביר.

החדר מעט מיושן ולא דומה כ"כ לתמונות. השמיכות העבות שבארון מלוכלכות ממש מכתמים. הרגשה לא נעימה.

Staffs are very friendly and accommodating. Place is very accessible.

La ubicación y el trato del chico de recepción

Alquilamos una habitación la cual por foto se veía súper bien y nos dieron una totalmente diferente a la de las fotos. El baño olía mal, la entrada al hotel está descuidada, el gel y el champú que ofrecen son dos botes abiertos por otra gente, con mala pinta. Llegamos para preguntarle una cosa al de recepción y nos lo vimos dormido en el sofá de la entrada (no era tarde). Deja mucho que desear.este sitio.

Los dos chicos que trabajan son súper majos y nos ayudaron mucho. La localización era muy buena. Nos dejaron una habitación para ducharnos incluso después de haber hecho el check out. Te ayudan en todo

Los colchones

Great location, right in the heart of Hanoi

Not very clean, the toilet was blocked. Poor air circulation in both common area and the room

Cua organizer Ha Long Bay service good . Highly recommend , I have discount for big group too

The hotel was located in the old quarter and you could go on foot everywhere. They recommended a tour in Cat Ba that we really liked. The rooms are as the pictures show.

We stayed two nights in the hotel, located in an alley and our room had no windows, but during all day there is a constant "beeeeep" "beeeeep" every two - three minutes that was really annoying, specuçyally at night. We paid for an extra night and the tour to Cat Ba, but it was cancelled because of the typhoon. It was so, so complicated to reschedule it again after a week or so. At first they answered my messages, but when I tried to call them, they wouldn't pick my calls. We had paid 300 USD for that trip! So I was worried we wouldn't be able to do it. Our time in Vietnam was limited and we had no extra days left When we managed to reschedule the trip and did it, they told us they had moved to a different hotel, but breaksfast wouldn't be included. After discussing it, they saw that they had to offer it if it had been paid before. They decided to place us in a different hotel, so it was their problem if prices were different. When we went for breakfast... Surprise! In the new hotel they didn't know anything our breakfast, but in the new hotel they were so kind to arrange it after seeing the WhatsApp conversation. The final problem was in the check out as the new hotel had a bill saying we had to pay for a fourth night we never did. After showing all bus tickets, booking accomodation, etc. It was clear the Valley Hotel had messed up. Conclusion: Don't stay here!!! It's been a nightmare all the communication, even if the hotel building was fine. We are so happy we have left Hanoi and we don't have to come back here or deal with them. I understand there was a lot going on with the typhoon, cancellations, etc. But they are very unprofessional and we had to face a problem after another, making us be nervous and having to fight for everything. Hanoi is full of hotels, pick up another and you will enjoy your stay!

Cua and Rosa were very friendly and helpful. Cua on his first day showed exceptional customer service, taking the time to show me and welcome me into the city as well as showing me a great place to eat. These memories I won't forget

The light in 101 won't turn off so I bad to put a cover over it . Perhaps it needs a windows too

It smelled of dirt everywhere in the property. Anyway the staff was very friendly and helpful

Very helpful for late check in (3am)

I had to kill some ants on by bed

The room was big. The staff helped us for early check in.

The road to the hotel smells like a toilet. We had to hold our nose to pass through it. The corridor smelt like something had died in it.

They didn't inform us that there was ongoing construction. We checked in very late and were looking forward to sleeping in the next day. However, there were loud hammering and a lot of noise starting at 7am!!! We didn't get any rest. We booked the hotel hoping to relax, but we ended up very disappointed.

Location

Lighting and elevator. Elevator is not up to the topmost floor

The staff were very nice and accommodating with travel from the airport to the hotel. As a solo traveler this was very appreciated.

There was a bit of mould on the roof of the bathroom

Accessibility which is near to the center, budget-friendly, and above all the staff was very friendly. Special mention to Mr. Alex, he was too nice and he was facilitating our trip to Sapa.

The location and the receptionist were lovely as many have mentioned earlier. It is a great place to stay for a short time and it’s great for its price.

However, we were disappointed with the room (102). It was noisy due to being right by the reception, with no soundproofing. We were woken early by construction noise, and the room didn’t match the photos. The pillow and duvet smelled like sweat, and the charging port didn’t work + towels with stains and holes and pillows with mold, which made things less comfortable.

Reception was very nice ,was good location in old quarter area 🥰🥰

It was cheap, staff was friendly, wifi provided

We were in the standard double room, which did not look the same as in the pictures unfortunately - the room was barely big enough to open our suitcases, and the floor was quite dirty. On the bed were decorative pillows/sheets, and they smelled quite badly, so that we had to turn over the pillows to not smell it while laying on them. the room itself smelled damp and moldy because there was no window. our room was right next to the lobby, so you could hear every conversation as if it were right next to you (also at 6am)

Lovely hotel. great staff and location

could have done with the walls being painted and wires being fitted properly into the walls to make it feel more ‘homely’.

Good location

I traveled with my family and had a really terrible experience at the hotel. I stayed on the 8th floor, and since the floor was under renovation, I had to accept staying there. But when I entered the room, the wardrobe was broken, the lights were falling down, the floor was rotten and full of ants, with cockroaches everywhere - making my family very scared. The bathroom was also very dirty, and the bed sheets were even more horrible with dirty stains left by previous guests. The pillows were covered with hair, which was very disgusting. From the 6th to 8th floor, we had to take the stairs because the elevator only went up to a certain floor. If anyone just needs a cheap place to stay temporarily for a few hours right in the city center and can accept the above conditions, then it’s okay. But if you want comfort, you shouldn’t stay there - you’ll be woken up before 8 AM due to noise from the hotel renovation. My family had to wake up early and move out immediately.” This appears to be a negative hotel review describing poor room conditions, renovation disturbances, and hygiene issues during a family trip

Location was good

The room had a bad smell, pillow is super smelly and the bed is not clean

Good location and staff are great.

The room wasn’t what we expected and there was very loud building work that woke us up. The staff were great though and said we could move rooms.

Convenient location. Fairly comfortable bed. Ok hot shower. Two large beds. Staff helped arrange nice City tour.

Didn’t match photos. Was recently painted and still had a bit strong paint fumes odor. Many things didn’t work-safe broken, TV couldn’t get ANY channels, toilet too close to walls and had to sit sideways. No window except to a dirty wall. Construction noise started at 7 am.

Location and staff.

The facility shows its age, it is tucked in behind a narrow alley and part of the building is in construction. There is also some kind of cooking in the alley. So the noise smell and talking all became part of the noise in the room. If you can live with that then it is a good deal.

The location is excellent, right in the center of the Old Quarter and super close to all the popular coffee shops and restaurants. Everything was within walking distance, which made exploring really easy. We booked a family room, which was great for our group of friends. They have an express laundry service, which was super helpful. Everything was washed and ready the same day. When we went to Sapa for two days, the hotel kindly let us leave our luggage there, that made things much more convenient.

The hotel is a bit old, and some of the mattresses were uncomfortable. I think it’s time for an upgrade. The public toilet in the lobby really needs attention, it wasn’t very clean or well-maintained. For guests arriving early or late, a decent bathroom is important. After returning from Sapa, we arrived really early (around 4–5 AM) and booked a small room just for a few hours before our actual check-in. We were charged half the price, which was fine, but honestly, the room didn’t feel ready to be used — it smelled musty and felt a bit neglected. We were exhausted so we just dealt with it, but it would be great if even short-stay rooms were properly cleaned and prepared. Later that day, we moved into our family suite (our second booking from April 30 – May 1, 2025). It was supposed to be for four people, but we were only given two towels. I asked for more, and we only got one extra. When I asked again, the receptionist said they had run out of clean towels, which was really disappointing. Something as basic as towels shouldn't be a problem in a hotel. Overall, we loved the location and appreciated some of the services, but the hotel definitely has a lot of areas to improve — especially with facilities, room readiness, and basic guest amenities.

Great Location, Kind Staff – But Lots of Room for Improvement I stayed here recently with some friends (24 - 27 April & 30 April - 1 May, 2025), and we had a bit of a mixed experience. What we really liked: - The location is excellent, right in the center of the Old Quarter and super close to all the popular coffee shops and restaurants. Everything was within walking distance, which made exploring really easy. - We booked a family room, which was great for our group of friends. - Mr. Louis was very kind. I only saw him once during our stay, but he left a good impression. - They have an express laundry service, which was super helpful. Everything was washed and ready the same day. - When we went to Sapa for two days, the hotel kindly let us leave our luggage there, that made things much more convenient.

The hotel is a bit old, and some of the mattresses were uncomfortable. I think it’s time for an upgrade. The public toilet in the lobby really needs attention, it wasn’t very clean or well-maintained. For guests arriving early or late, a decent bathroom is important. After returning from Sapa, we arrived really early (around 4–5 AM) and booked a small room just for a few hours before our actual check-in. We were charged half the price, which was fine, but honestly, the room didn’t feel ready to be used, it smelled musty and felt a bit neglected. We were exhausted so we just dealt with it, but it would be great if even short-stay rooms were properly cleaned and prepared. Later that day, we moved into our family suite (our second booking from April 30 – May 1, 2025). It was supposed to be for four people, but we were only given two towels. I asked for more, and we only got one extra. When I asked again, the receptionist said they had run out of clean towels, which was really disappointing. Something as basic as towels shouldn't be a problem in a hotel. Overall, we loved the location and appreciated some of the services, but the hotel definitely has a lot of areas to improve, especially with facilities, room readiness, and basic guest amenities.

We are all upset and felt regretted staying at this problem hotel. Poor attitude of staff members and manager. This is the worst experience we had with a hotel and local team. The room is dirty and old also, but they showed fancy photos to cheat people. Above all, what we felt angry when staying here is the problemed team with poor customer service and irritating mindset. With the esisting staff members and hotel manager, Vietnam's image in foreigners' eyes wil be negatively distorted.

The location and the stuff was friendly.

I booked a bigger room and the first night they gave me a tiny room with a moldy smell, it was next to reception so we would hear perfectly every conversation in the lobby. After the first night they moved us to the corresponding room that I booked. It was okay, but every night and morning at random hours they where doing construction in other parts of the hotel and it was like having the drill next to my ear. I left one day earlier because all the construction work wouldn’t let me sleep because they were extremely loud (I am an easy sleeper).