Grand Hotel Gulsoy Old City vs Similar Hotels

Some rooms require refurbishment as indicated by a review.

Some reviews mention that rooms are small and feel cramped, but some guests appreciated room comfort and cleanliness.

Room quality faced some negative feedback, with comments about small room sizes and differing from pictures.

Mixed room quality: some comfortable family/standard rooms and large bathtubs, but multiple reports of broken fixtures, AC issues, noisy rooms (pub/music) and in-room jacuzzi/electric problems.

Generally positive remarks about cleanliness, but minor issues indicated.

Several reviews mention issues like cigarette smoke in hallways and poor maintenance.

There were mentions of cleanliness problems, such as the Wi-Fi issues and other negative remarks.

Several guests reported cleanliness and maintenance issues (one upgraded underground suite described as dirty), recurring mentions of plumbing/sewage smell and visible wear and tear.

Location is highlighted as excellent, close to many attractions.

Many reviews highlight the excellent location, especially for visiting key attractions.

The location received consistent positive mentions, highlighting convenience and proximity to metro stations.

Consistently praised across reviews as excellent/great for short stays and well located.

Staff were frequently praised for helpfulness and politeness.

Most reviews praise staff as friendly and eager to help, with notable mentions of individual staff members.

Several reviews praised the friendliness of the staff, although there were some criticisms regarding reception.

Staff were frequently described as friendly and helpful (multiple positive mentions, including exceptional help from 'Sarah'), though there are reports of slow service at breakfast and occasional unprofessional behavior.

Breakfast options were described as standard and dull by some.

Breakfast offerings received positive feedback, noted as a highlight for many guests.

Food quality was praised, but there were issues with the breakfast selection and ordering process.

Breakfast was widely criticized: poor quality, crowded, food running out, lack of proper plates, bad coffee and overly sweet/mass-produced juices.

Spa and other amenities were generally positively received, although some usability issues noted.

Reviewers noted limited amenities, with some complaints about poor pool hours and missing features like working TVs.

The hotel offers good amenities, including a restaurant and spa, but there were some issues with the chaotic breakfast.

Pools, sauna, hammam and terrace were repeatedly praised; however, some in-room amenity failures were reported (fridge not working, jacuzzi issues).

Issues with additional charges noted, affecting perceived value.

Guests expressed concerns about overall experience not matching their expectations for the price.

Value for the price is considered good despite some drawbacks mentioned.

Mixed perceptions but several guests highlighted excellent price-to-quality ratio despite not meeting 5-star expectations for some aspects.