UrbanEase Living at Charm Residences Near Sta Lucia Mall and Robinsons Mall

Close to everything we need, value for money.

Aircon on the room is a bit loud, but all good the aircon on living room is enough.

the place is.clean and complete with everything.. sadly that we have not consumed the entire duration of the stay. Owner is well responsive and accomodated our checkin request for time adjustment. highly appreciated and recommended.

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Location

The rubbish bin from the end of the corridor stinks

The place is very clean, beds are good , we slept comfortably,the owner guided me to see the place easily. Security guards are nice too. To have a drinking water ready is very good for me not just small bottle water. Close to 2 malls.

Nothing

One of the best staycations we've had. Complete appliances and facilities. Neat and clean. Aesthetic interiors. Netflix and game boards are perfect for bondings.

It’s clean, complete utensils and basic needed appliances and furniture.

位置好

自來水有點濁⋯

Exceptionally clean. Host was very pleasant and helpful. Located mins walk to malls and shops. Even provided drinking water

The entire complex is non smoking. It's a bit of a pain to walk outside the main gate to have a smoke

Everything

We had a wonderful stay. The unit was very clean and cozy, and the host was incredibly responsive. Would definitely stay here again.

We had such a great time during our staycation! The place almost had everything we needed, it truly felt like a home away from home. One of the best things was that we were able to cook all our meals right there, which made things extra convenient, especially with the kids. The space was cozy, well-equipped, and perfect for relaxing and spending quality time together as a family.

The TV is a little hard to navigate, and no Netflix, we had to log in. Aside from the pool, there's no play area/park where the kids can spend time outdoors.

it's worth the price. My family and I enjoyed staying here we will definitely come back for another staycation!

I had an absolutely wonderful stay at UrbanEase Living! From the moment I arrived, everything was seamless and welcoming. The host was incredibly responsive, friendly, and made sure I had all the information I needed for a smooth check-in. The space was exactly as described—clean, stylish, and thoughtfully decorated. It had all the essentials and more, including a fully equipped kitchen, comfy bed, fast Wi-Fi, and cozy touches that made it feel like home. I especially appreciated the little details like fresh towels, toiletries, and a birthday decoration (for my plan is to celebrate my birthday there) that added a personal touch. The neighborhood was peaceful and conveniently located, with great spots nearby for dining, groceries, and transportation. I felt safe and relaxed throughout my stay. What truly stood out was the host’s hospitality—they were always available for questions and genuinely cared that I had a great experience. I wouldn’t hesitate to stay here again and highly recommend this property (UrbanEase Living) to anyone looking for comfort, cleanliness, and great service. Thank you for making my trip so memorable!

Nice place

Nice environment

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Disappointing Experience Despite Some Good Aspects Our stay had a mix of positives and negatives. The large pool was beautiful, but unfortunately, it closes early at 6 PM for cleaning. On top of that, there's an additional charge of P150 per person just to use it, which wasn't mentioned beforehand. One of the biggest issues was with the gate guard staff. They were stiff and unfriendly, especially towards my girlfriend. One guard even made inappropriate comments about me, referring to me as "the old guy," and was overly inquisitive about my girlfriend’s details—which felt unprofessional and uncomfortable. The room itself was small, but the split-level air conditioning worked well, keeping the place cool. However, there were several inconveniences: The shower had no hot water, making it uncomfortable to clean my body. The bathroom was barely enough space to turn around. The fridge was turned off upon arrival, meaning no cold water or ice was available. There were some free drinking water supplies, which was a positive. No power cord (or wall outlet) for the notebook computer, which was frustrating. No late checkout option, even if willing to pay extra, which felt unnecessarily rigid. While understandable, it would be nice if this were available if there were no incoming guests. On the positive side, the host was friendly and tried to help resolve issues, including talking to the guards when they initially refused us entry to the pool area. Rating: ⭐⭐⭐ (3/5)

Overall, while there were some good aspects, the poor service, lack of essential amenities, and uncomfortable guard interactions made this a disappointing experience. With improvements in staff behavior, facility maintenance, and guest accommodations, this place could be much better.

Pros: ✅ Beautiful Pool – The pool is large and well-maintained, but unfortunately, it closes early at 6 PM for cleaning. Also, there’s an additional charge of P150 per person to swim, which seems unnecessary. ✅ Air Conditioning – The apartment is small, but at least the split-level aircon works well, keeping the place cool and comfortable.

Cons: ❌ Rude Gate Guards – The security staff at the entrance was stiff and unfriendly, especially toward my girlfriend. One of the guards even called me the "old guy" and started asking my girlfriend personal questions, making her uncomfortable. It felt like he was hitting on her, which is completely unprofessional. ❌ No Hot Water – The shower only has cold water, as there’s no hot water heater. This made showering quite unpleasant. ❌ Limited Amenities – The apartment lacked basic essentials like a power cord for my laptop, which made it difficult to get work done. Also, there were no knives or forks for eating dinner, which is just inconvenient for guests. ❌ No Late Checkout Option – Even when we were willing to pay extra for late checkout, it was not allowed. This lack of flexibility was disappointing.

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The unit is clean and tidy, the place is so silent. easy access to transportation and malls☺️

Michelle is very accommodating and responsive. The area is clean and well-maintained. Plus points to the board games provided, me and my daughter created an enjoyable memorable stay. The staff, including the security team, is awesome and friendly. I felt very secure during my stay, as access to the property is well-regulated—you need a pass to enter, which I really appreciated. The location is perfect, close to everywhere I wanted to go and highly accessible, including nearby malls. One suggestion I have is to provide a cover for the duvet for added comfort and cleanliness. I will definitely come back and book this place again for my next vacation!

The hosts were very responsive and the property was well equipped with easy access checking in and checking out. It was complete with drinking water (complimentary) and cooking utensils etc. I highly recommend this place and will definitely stay here again when I come back for vacation.

None.

The pool was really cool. The architecture of the place was modern. Very close to two malls and a train station. The nearby food stalls we really good and authentic too.

The house is just like in the photos. Spot on. Very clean, quiet space and has all the amenities one would need at a staycation. Michelle was always responsive and is such a great host. I love that there are games in the house to keep guests entertained aside from Wifi and TV. Just 5 minutes walk from the mall and has convenient stores nearby as well as cafes. Will definitely stay here again.

The swimming pool was extra cost.

It has everything you’ll need in a home. Kitchen has everything including some basic cooking ingredients, bathroom has everything including a well functioning washing machine, the two bedrooms are spacious and comfortable with big closets, study table and ironing equipment, living and dining area are also very nice, there are plenty of drinking water, cleaning materials are also all available, the shower and heating works pretty well, airconditiong and lighting are all very good, the security and door locking works well, and the Host is very easy responsive. Oh, and it’s very close to like five different Malls and the train station, and also has access to a nice Swimming Pool and has Netflix.

I have no complaints really.

Customer service was outstanding. Michelle was always proactively communicating from the start until check out by giving me clear, easy instructions and early reminders. All the facilities in the apartment were in good condition like the fridge (there was cold water in a jug already), drinking water, lights, air conditioning, fans, WiFi, kitchen (didn't use much of the appliances but they look in good order), shower, toilet, etc. The apartment was very clean, I could see they prepared it well for my arrival. I liked they use PIN lock instead of keys, I think it's more secure so I had peace of mind leaving my stuff in the property. It was also quiet and peaceful. My experience was superb, I would use them again on my next visit and highly recommend it!

Not anyone's fault but not much to see from the balcony as construction is still ongoing. It didn't bother me much though. Although Michelle sent me a map of the site, because I arrived quite late and dark we had a bit of a struggle to find the building. I think it would have helped if there were big clear signs along the carpark.

Location is perfect for us, it is located near the downtown of Cainta and near the malls/LRT2. Distance of the building entrance from the main road is quite far especially for senior and with kids (if you're commuting) but nevertheless perfect if you have car/ service. Room space is spacious enough to accommodate 3pax. They also provide complete set of kitchenwares, utensils, fresh linens and 2 gallons of drinking water. Very clean and pleasant place to stay.

the security is a bit tight given that we have given the names of our visitors, but somehow ok because of security reasons.

The coordination with the host was very smooth. Entering the premises was very easy. The whole unit is fully equipped with all the needed appliances and amenities. THE UNIT IS SOOOOOOO NEAT AND CLEAN.

None at all. The building where the unit is a long walk from the entrance of the condo residences due to the ongoing constructions, but other than that, all okay. I cannot fault this to the unit or the owners.