Trion Kuala Lumpur Near Sunway Velocity KLCC TRX Bukit Bintang

Before check-in

After check-in... better to let customers know which floor the unit available. Not everyone can stay up to 65th floor base on age and health issues. I never even stepped in to the unit given and when asked for lower unit its un available??? Check out in 10 minutes. It was a total unexpected loss of money.

banyak lipas

banyak lipas :( tp facilitis and saiz bilik semua ok

Marah

Marah betul sebab sy dah datang bawa beg dgn anak2 semua kemudian dia cancel suka2. Padahal sy dh bayar full .. memang la dia refund full pada mlm tu tapi sy terpaksa balik Ipoh pd malam tu juga sebab tiada hotel yg sy dah book dan bayar , tipu la

Big pool

Pool rules.

The property, there is no homemaker everyday

Near the city center

Good location

TV did not work.

الموقع والقيمة

المكان غير نظيف والاثاث قديم ورائحة الشقة سيجارة والتواصل مع الادارة عن طريق الواتسب والرد يتاخر ، النت ضعيف وازعاج بناء في الخلف يعني بصراحة المكان يختاج الى اهتمام اكثر

الذي اعجبني القيمة واحواض السباحه الا ان الشقة بصراحة ابدا غير نظيفه، الفراش سيي جدا بشكل عام انسى شي اسمه نظافه

الذي لم يعجبني الشقق باثاث قديم والشقق بشكل عام غير نظيفه ورائحة التدخين في كل مكان بشكل عام لا انصح بالاقامة وخاصة الي رايح سياحة وفترة قصيرة اما للطلبة والفترات الطويله اذا السعر مناسب فلا باس خلف المبنا طول النهار ادعاج لوجود مبنا قيد الانشاء

Nice view on level 8

Tiada sticker arah kiblat for muslim ..tiada cermin diluar bilik or dlm bilik utk bersiap..cermin hall view kotor tak lap..ada kesan air liur meludah...penuh cap jari..dinding toilet tak cuci dgn bersih..sofa Dh kotor sangat

PARKING LOT IS FAR FROM UNIT STAY

Terbaik.. bilik semua bersih

Tiada apa yg nak komen

Bersih.view cantik nk masuk senang

X boleh nk masak..walaupun Ade peralatan..dapur x leh guna

Nice big hotel

We were told we could check in early if i send my passport picture but in the end we couldnt and because i checked out early i still havent received my deposit back

Be very careful when booking this property. The host promised that the security deposit would be refunded within 5–7 working days after check-out. Nearly two weeks have passed and I have still not received my refund. Every time I follow up, I am met with delays and excuses instead of a proper resolution. The handling of the deposit has been unprofessional and irresponsible. Guests should not have to chase for money that was promised to be returned within a stated timeframe. This has been an extremely frustrating experience and I would not stay here again.

toilet no hot water,many cockroaches.

打电话不接，搞了半天天才check in ，进到房间还没收拾干净。。。烂服务，不会有下次。。。

ok good

Le logement est propre j’avais vue des commentaires sur des cafards nous n’en avons pas eu dans notre chambre le personne réactif quand on demander quelque choses, les piscines et accommodation de l’immeuble sont vraiment bien en bas il y a de quoi se restaurer après on est pas loin de chinatown central market aussi si j’avais su je pense j’aurais fais tout mon séjour là-bas directement tellement c’était bien les enfants avaient accès à plusieurs piscines un parc de jeux c’était top on retrouver le côté familiale avec des échanges avec des enfants venant de plusieurs pays différents.

La sécurité qui joue trop les cow-boys pour rien si tu bip pas ta carte parce que la porte et ouverte le monsieur de la sécurité te fait sortir ferme la porte juste pour te faire biper ta carte n’importe quoi

Lots of makan shops just downstairs.

I booked for 4 persons but only 3 beds. One had to sleep on a very uncomfortable sofa. The mattresses are old and uncomfortable.

Studio/suite

The toilet not clean.. slippery

Ok

The location and the facilities nearby is easily access.

K

Urusan sangat mudah,staff nama Deen yang handle juga senang dihubungi dan sangat memudahkan urusan.Kolam besar dan banyak.fasiliti cukup.

Tiada

semua okey , dn servis bagus

-

Very disappointing stay. The listing stated that parking was available, but in reality there was no proper parking provided and guests had to park on the roadside. I ended up getting a RM300 parking fine because of this misleading information. The room did not match the photos or description. There was a strong unpleasant smell inside, and the cleanliness was poor. Hygiene standards were not acceptable. On top of that, the soundproofing was very bad. I could clearly hear noise from outside and other rooms, which made it hard to rest. Overall, the experience was far below expectations and does not reflect what was advertised.

Good good vrty very best hotel

Grosse Pool Landschaft

I was denial

I was denial

Dear Cityscape, I am writing once again because I am still waiting for justice regarding the serious incident involving your staff member, Deen. As a customer who has stayed at your properties and paid for my accommodation honestly, I never expected to experience such treatment. Deen tried to harass me and attempted to sexually assault me when I was alone in a room. This was a terrifying experience, and it has caused me significant emotional distress. I reported this matter and provided the information requested, yet I am still waiting to see any meaningful action taken. I am simply asking for justice. I want Cityscape to conduct a thorough investigation, hold any responsible individuals accountable, and provide me with a clear update on the actions being taken. Please do not continue delaying this matter. As a customer, I deserve to be treated with respect, and I deserve to know that my complaint is being handled properly.

Dear Cityscape, I am writing once again because I am still waiting for justice regarding the serious incident involving your staff member, Deen. As a customer who has stayed at your properties and paid for my accommodation honestly, I never expected to experience such treatment. Deen tried to harass me and attempted to sexually assault me when I was alone in a room. This was a terrifying experience, and it has caused me significant emotional distress. I reported this matter and provided the information requested, yet I am still waiting to see any meaningful action taken. I am simply asking for justice. I want Cityscape to conduct a thorough investigation, hold any responsible individuals accountable, and provide me with a clear update on the actions being taken. Please do not continue delaying this matter. As a customer, I deserve to be treated with respect, and I deserve to know that my complaint is being handled properly.

I am a regular customer of Cityscape Company and have stayed at your properties many times for extended periods. I have always booked rooms directly through staff member Deen and made my payments honestly and respectfully. As a loyal customer, I trusted your company and continuously supported your business by staying regularly and recommending your services to others. However, I am extremely disappointed and disturbed by a serious incident involving your staff member, Deen. Late one night, I contacted him solely to request assistance with an air-conditioning problem in my room. When he arrived, instead of performing his duties professionally, he began asking me personal questions about my private life and personality. Because he was a staff member representing your company, I answered politely and respectfully. During the visit, he suddenly attempted to touch my body without my consent. I was shocked, frightened, and felt completely unsafe. As I was alone in the room late at night, his behavior caused me significant fear and distress. I immediately left the room because I no longer felt safe. Following the incident, I reported the matter to Cityscape Management and provided all available evidence, including messages, screenshots, and other relevant information. Despite receiving this evidence, the management failed to take appropriate action and did not properly address my complaint. This is a serious matter involving customer safety, harassment, and professional misconduct. I trusted your company to provide a safe environment for guests, but I feel that my concerns were ignored and that I was not given the protection and support that any customer deserves. I respectfully request a full investigation into this matter and a clear explanation of what actions have been taken regarding my complaint. No customer should have to experience harassment or feel unsafe while staying at your property.

I am a regular customer of Cityscape Company and have stayed at your properties many times for extended periods. I have always booked rooms directly through staff member Deen and made my payments honestly and respectfully. As a loyal customer, I trusted your company and continuously supported your business by staying regularly and recommending your services to others. However, I am extremely disappointed and disturbed by a serious incident involving your staff member, Deen. Late one night, I contacted him solely to request assistance with an air-conditioning problem in my room. When he arrived, instead of performing his duties professionally, he began asking me personal questions about my private life and personality. Because he was a staff member representing your company, I answered politely and respectfully. During the visit, he suddenly attempted to touch my body without my consent. I was shocked, frightened, and felt completely unsafe. As I was alone in the room late at night, his behavior caused me significant fear and distress. I immediately left the room because I no longer felt safe. Following the incident, I reported the matter to Cityscape Management and provided all available evidence, including messages, screenshots, and other relevant information. Despite receiving this evidence, the management failed to take appropriate action and did not properly address my complaint. This is a serious matter involving customer safety, harassment, and professional misconduct. I trusted your company to provide a safe environment for guests, but I feel that my concerns were ignored and that I was not given the protection and support that any customer deserves. I respectfully request a full investigation into this matter and a clear explanation of what actions have been taken regarding my complaint. No customer should have to experience harassment or feel unsafe while staying at your property.

I am a regulai r customer of Cityscape Company and have stayed at your properties on numerous occasions for extended periods. Throughout my time as a customer, I have always booked rooms directly through staff member Deen and made all payments honestly, respectfully, and in good faith. I have trusted your company, supported your business regularly, and recommended your services to others. Unfortunately, I am writing to express my serious concern regarding an incident involving one of your staff members, Deen, and the company’s subsequent failure to properly address my complaint. Late one evening, I contacted Deen solely to request assistance with an air-conditioning issue in my room. When he arrived, rather than focusing on resolving the maintenance problem, he began asking personal questions about my private life and personality. As he was acting in his capacity as a representative of your company, I responded politely and respectfully. During this interaction, Deen allegedly attempted to touch me without my consent. His conduct was entirely inappropriate, unprofessional, and unacceptable. As I was alone in the room late at night, I felt shocked, frightened, and unsafe. Due to the fear and distress caused by his actions, I immediately left the room because I no longer felt secure remaining there. Following the incident, I promptly reported the matter to Cityscape Management and provided all available evidence, including messages, screenshots, and other relevant information supporting my complaint. I expected the matter to be treated seriously and investigated thoroughly. After submitting my complaint, I was contacted by different representatives of the company who informed me that action would be taken regarding the staff member involved. However, it has now been almost one month, and I have received no meaningful update regarding the outcome of the investigation or any disciplinary measures taken.

I would also like to state that I believe Deen's actions went far beyond simple harassment. During the incident, while I was alone in my room, his behavior caused me to fear that he was attempting to sexually assault or rape me. As a paying customer staying at the property, I should never have been placed in a situation where I felt threatened, vulnerable, or unsafe by a member of staff. I immediately left the room because I was frightened and believed that remaining there could place me at further risk. What concerns me even more is the company's response after I reported the incident and provided evidence. If Cityscape Company is not involved in or supportive of such misconduct, I do not understand why no visible action has been taken against the staff member despite the seriousness of the allegations and the evidence provided. The lack of action and communication has left me feeling that my complaint has not been treated with the urgency and seriousness that customer safety demands.

Waiting 1 hour last2 not available.wtf

I like the amenities provided like swimming pool, skybridge, sauna, etc.

More utensils can be provided.

Berpuashati, boleh suggest kepada yg nak mengi

I am a regular customer of Cityscape Company and have stayed at your properties many times for extended periods. I have always booked rooms directly through staff member Deen and made my payments honestly and respectfully. As a loyal customer, I trusted your company and continuously supported your business by staying regularly and recommending your services to others. However, I am extremely disappointed and disturbed by a serious incident involving your staff member, Deen. Late one night, I contacted him solely to request assistance with an air-conditioning problem in my room. When he arrived, instead of performing his duties professionally, he began asking me personal questions about my private life and personality. Because he was a staff member representing your company, I answered politely and respectfully. During the visit, he suddenly attempted to touch my body without my consent. I was shocked, frightened, and felt completely unsafe. As I was alone in the room late at night, his behavior caused me significant fear and distress. I immediately left the room because I no longer felt safe. Following the incident, I reported the matter to Cityscape Management and provided all available evidence, including messages, screenshots, and other relevant information. Despite receiving this evidence, the management failed to take appropriate action and did not properly address my complaint. This is a serious matter involving customer safety, harassment, and professional misconduct. I trusted your company to provide a safe environment for guests, but I feel that my concerns were ignored and that I was not given the protection and support that any customer deserves. I respectfully request a full investigation into this matter and a clear explanation of what actions have been taken regarding my complaint. No customer should have to experience harassment or feel unsafe while staying at your property.

I am a regular customer of Cityscape Company and have stayed at your properties many times for extended periods. I have always booked rooms directly through staff member Deen and made my payments honestly and respectfully. As a loyal customer, I trusted your company and continuously supported your business by staying regularly and recommending your services to others. However, I am extremely disappointed and disturbed by a serious incident involving your staff member, Deen. Late one night, I contacted him solely to request assistance with an air-conditioning problem in my room. When he arrived, instead of performing his duties professionally, he began asking me personal questions about my private life and personality. Because he was a staff member representing your company, I answered politely and respectfully. During the visit, he suddenly attempted to touch my body without my consent. I was shocked, frightened, and felt completely unsafe. As I was alone in the room late at night, his behavior caused me significant fear and distress. I immediately left the room because I no longer felt safe. Following the incident, I reported the matter to Cityscape Management and provided all available evidence, including messages, screenshots, and other relevant information. Despite receiving this evidence, the management failed to take appropriate action and did not properly address my complaint. This is a serious matter involving customer safety, harassment, and professional misconduct. I trusted your company to provide a safe environment for guests, but I feel that my concerns were ignored and that I was not given the protection and support that any customer deserves. I respectfully request a full investigation into this matter and a clear explanation of what actions have been taken regarding my complaint. No customer should have to experience harassment or feel unsafe while staying at your property.

lousy property

The staff, ways they handle things, payment methods. I've booked a room a day ago and the apps show "CONFIRMED" for me, the next day when I arrived, the customer service WhatsApp and told that all the room are fully booked, bcs if I'm not paying deposit so I won't get any room. BUT!! When I click "reserve room" at booking.com app it doesn't send me any email or WhatsApp for payment! WHAT A LOUSY PROPERTY and STAFF

I am a regular customer of Cityscape Company and have stayed at your properties many times for extended periods. I have always booked rooms directly through staff member Deen and made my payments honestly and respectfully. As a loyal customer, I trusted your company and continuously supported your business by staying regularly and recommending your services to others. However, I am extremely disappointed and disturbed by a serious incident involving your staff member, Deen. Late one night, I contacted him solely to request assistance with an air-conditioning problem in my room. When he arrived, instead of performing his duties professionally, he began asking me personal questions about my private life and personality. Because he was a staff member representing your company, I answered politely and respectfully. During the visit, he suddenly attempted to touch my body without my consent. I was shocked, frightened, and felt completely unsafe. As I was alone in the room late at night, his behavior caused me significant fear and distress. I immediately left the room because I no longer felt safe. Following the incident, I reported the matter to Cityscape Management and provided all available evidence, including messages, screenshots, and other relevant information. Despite receiving this evidence, the management failed to take appropriate action and did not properly address my complaint. This is a serious matter involving customer safety, harassment, and professional misconduct. I trusted your company to provide a safe environment for guests, but I feel that my concerns were ignored and that I was not given the protection and support that any customer deserves. I respectfully request a full investigation into this matter and a clear explanation of what actions have been taken regarding my complaint. No customer should have to experience harassment or feel unsafe while staying at your property.

I am a regular customer of Cityscape Company and have stayed at your properties many times for extended periods. I have always booked rooms directly through staff member Deen and made my payments honestly and respectfully. As a loyal customer, I trusted your company and continuously supported your business by staying regularly and recommending your services to others. However, I am extremely disappointed and disturbed by a serious incident involving your staff member, Deen. Late one night, I contacted him solely to request assistance with an air-conditioning problem in my room. When he arrived, instead of performing his duties professionally, he began asking me personal questions about my private life and personality. Because he was a staff member representing your company, I answered politely and respectfully. During the visit, he suddenly attempted to touch my body without my consent. I was shocked, frightened, and felt completely unsafe. As I was alone in the room late at night, his behavior caused me significant fear and distress. I immediately left the room because I no longer felt safe. Following the incident, I reported the matter to Cityscape Management and provided all available evidence, including messages, screenshots, and other relevant information. Despite receiving this evidence, the management failed to take appropriate action and did not properly address my complaint. This is a serious matter involving customer safety, harassment, and professional misconduct. I trusted your company to provide a safe environment for guests, but I feel that my concerns were ignored and that I was not given the protection and support that any customer deserves. I respectfully request a full investigation into this matter and a clear explanation of what actions have been taken regarding my complaint. No customer should have to experience harassment or feel unsafe while staying at your property.

I am a regular customer of Cityscape Company and have stayed at your properties many times for extended periods. I have always booked rooms directly through staff member Deen and made my payments honestly and respectfully. As a loyal customer, I trusted your company and continuously supported your business by staying regularly and recommending your services to others. However, I am extremely disappointed and disturbed by a serious incident involving your staff member, Deen. Late one night, I contacted him solely to request assistance with an air-conditioning problem in my room. When he arrived, instead of performing his duties professionally, he began asking me personal questions about my private life and personality. Because he was a staff member representing your company, I answered politely and respectfully. During the visit, he suddenly attempted to touch my body without my consent. I was shocked, frightened, and felt completely unsafe. As I was alone in the room late at night, his behavior caused me significant fear and distress. I immediately left the room because I no longer felt safe. Following the incident, I reported the matter to Cityscape Management and provided all available evidence, including messages, screenshots, and other relevant information. Despite receiving this evidence, the management failed to take appropriate action and did not properly address my complaint. This is a serious matter involving customer safety, harassment, and professional misconduct. I trusted your company to provide a safe environment for guests, but I feel that my concerns were ignored and that I was not given the protection and support that any customer deserves. I respectfully request a full investigation into this matter and a clear explanation of what actions have been taken regarding my complaint. No customer should have to experience harassment or feel unsafe while staying at your property.

After I submitted my complaint and evidence, I was contacted by different representatives from the company. They informed me that action would be taken against the staff member involved. However, it has now been almost one month, and as far as I am aware, no action has been taken. I have repeatedly contacted the company to request an update regarding my complaint, but my messages have been ignored and I have received no response. As a customer who reported a serious harassment incident, I am deeply disappointed by the company’s handling of this matter. The lack of communication, transparency, and apparent failure to address my complaint has caused me to lose confidence in the company’s commitment to customer safety and welfare. I expected my concerns to be treated seriously, but instead I feel ignored and unsupported after reporting a distressing incident involving one of your staff members.

I am a regular customer of Cityscape Company and have stayed at your properties many times for extended periods. I have always booked rooms directly through staff member Deen and made my payments honestly and respectfully. As a loyal customer, I trusted your company and continuously supported your business by staying regularly and recommending your services to others. However, I am extremely disappointed and disturbed by a serious incident involving your staff member, Deen. Late one night, I contacted him solely to request assistance with an air-conditioning problem in my room. When he arrived, instead of performing his duties professionally, he began asking me personal questions about my private life and personality. Because he was a staff member representing your company, I answered politely and respectfully. During the visit, he suddenly attempted to touch my body without my consent. I was shocked, frightened, and felt completely unsafe. As I was alone in the room late at night, his behavior caused me significant fear and distress. I immediately left the room because I no longer felt safe. Following the incident, I reported the matter to Cityscape Management and provided all available evidence, including messages, screenshots, and other relevant information. Despite receiving this evidence, the management failed to take appropriate action and did not properly address my complaint. This is a serious matter involving customer safety, harassment, and professional misconduct. I trusted your company to provide a safe environment for guests, but I feel that my concerns were ignored and that I was not given the protection and support that any customer deserves. I respectfully request a full investigation into this matter and a clear explanation of what actions have been taken regarding my complaint. No customer should have to experience harassment or feel unsafe while staying at your property.

After I submitted my complaint and evidence, I was contacted by different representatives from the company. They informed me that action would be taken against the staff member involved. However, it has now been almost one month, and as far as I am aware, no action has been taken. I have repeatedly contacted the company to request an update regarding my complaint, but my messages have been ignored and I have received no response. As a customer who reported a serious harassment incident, I am deeply disappointed by the company's handling of this matter. The lack of communication, transparency, and apparent failure to address my complaint has caused me to lose confidence in the company's commitment to customer safety and welfare. I expected my concerns to be treated seriously, but instead I feel ignored and unsupported after reporting a distressing incident involving one of your staff members.

I am a regular customer of Cityscape Company and have stayed at your properties many times for extended periods. I have always booked rooms directly through staff member Deen and made my payments honestly and respectfully. As a loyal customer, I trusted your company and continuously supported your business by staying regularly and recommending your services to others. However, I am extremely disappointed and disturbed by a serious incident involving your staff member, Deen. Late one night, I contacted him solely to request assistance with an air-conditioning problem in my room. When he arrived, instead of performing his duties professionally, he began asking me personal questions about my private life and personality. Because he was a staff member representing your company, I answered politely and respectfully. During the visit, he suddenly attempted to touch my body without my consent. I was shocked, frightened, and felt completely unsafe. As I was alone in the room late at night, his behavior caused me significant fear and distress. I immediately left the room because I no longer felt safe. Following the incident, I reported the matter to Cityscape Management and provided all available evidence, including messages, screenshots, and other relevant information. Despite receiving this evidence, the management failed to take appropriate action and did not properly address my complaint. This is a serious matter involving customer safety, harassment, and professional misconduct. I trusted your company to provide a safe environment for guests, but I feel that my concerns were ignored and that I was not given the protection and support that any customer deserves. I respectfully request a full investigation into this matter and a clear explanation of what actions have been taken regarding my complaint. No customer should have to experience harassment or feel unsafe while staying at your property.

After I submitted my complaint and evidence, I was contacted by different representatives from the company. They informed me that action would be taken against the staff member involved. However, it has now been almost one month, and as far as I am aware, no action has been taken. I have repeatedly contacted the company to request an update regarding my complaint, but my messages have been ignored and I have received no response. As a customer who reported a serious harassment incident, I am deeply disappointed by the company’s handling of this matter. The lack of communication, transparency, and apparent failure to address my complaint has caused me to lose confidence in the company’s commitment to customer safety and welfare. I expected my concerns to be treated seriously, but instead I feel ignored and unsupported after reporting a distressing incident involving one of your staff members.

Scammer

very easy to check in to apartment, Mr Deen person very kind to help me check in proses he explain Avery think, easy parking only on level 3. location near or city Kuala Lumpur very close... in G floor also have 7E and speed mart and pharmacy,

this is very disappoint me in this trip, we have booking this room 3 week early, the room i book is apartment with 2 room, room 1 is 1 single bed and 1 queen bed, room 2 is 1 queen bed, on first day on check in proses the admin explain to me the room i book is under maintenance, i think is not, i think he just gift this room to other person, so he gift me on first night is deluxe room is small just have 2 queen bed n no space at all... the problem i have 2 child 1 baby, this is because i book this room with 5 bed, the admin gift me this room on second day... i just have sleep on original i book only 1 night.. it's not fair for me.. i pay for this room but i get only 1 night. because this problem, this trip is disappointed. if not i think i will gift 10 star on overall.

Easy parking n lift services was fast

No syampoo n toothpaste

The facilities.

None.

good

住宿安靜，地点方便

床垫有点旧，下沉，不舒服

Very good

The location

Nothing so far, because we only stay for anight

Staff very rude

Ok

Great location

Many cockroaches

the agent named Deen from Cityscape. His actions toward my friend were completely unacceptable and amounted to harassment. My friend already submitted a formal complaint to the Cityscape management together with all the evidence and proof, yet the management chose to ignore the matter instead of taking immediate and appropriate action. This kind of behavior should never be tolerated in any professional environment, especially when customers expect safety, respect, and professionalism. I personally contacted the owner and demanded immediate action against Deen because this issue has already gone too far. If Cityscape management continues to ignore the complaint and refuses to act responsibly, we are fully prepared to file an official police report. We have all the necessary proof, including messages and evidence that clearly show his misconduct. Ignoring such serious complaints only damages the company’s reputation and shows a lack of responsibility toward customer safety and dignity. If Cityscape management still refuses to take action against him after receiving clear evidence, then Cityscape itself must also be held responsible for allowing and tolerating this harassment. By ignoring the complaint, the management is indirectly supporting such unacceptable behavior instead of protecting customers from misconduct and intimidation. A company that fails to act against harassment complaints loses the trust and respect of the public. No customer should ever experience disrespect, harassment, or inappropriate behavior from staff or agents. Professionalism and respect are the minimum standards expected from any company. It is shocking that despite receiving clear evidence, the management still failed to protect the customer and resolve the situation properly. A foreigner or any employee working under a company should never think they can misbehave, intimidate, or disrespect customers without consequences.

Next time, if we are forced to write reviews here again because Cityscape management continues ignoring this serious issue, we will come back with all screenshots, messages, and full proof publicly. We already have complete evidence regarding the harassment and misconduct, and we are prepared to expose everything if no proper action is taken. Customers deserve respect and safety, not harassment and ignorance from management.

the agent named Deen from Cityscape. His actions toward my friend were completely unacceptable and amounted to harassment. My friend already submitted a formal complaint to the Cityscape management together with all the evidence and proof, yet the management chose to ignore the matter instead of taking immediate and appropriate action. This kind of behavior should never be tolerated in any professional environment, especially when customers expect safety, respect, and professionalism. I personally contacted the owner and demanded immediate action against Deen because this issue has already gone too far. If Cityscape management continues to ignore the complaint and refuses to act responsibly, we are fully prepared to file an official police report. We have all the necessary proof, including messages and evidence that clearly show his misconduct. Ignoring such serious complaints only damages the company’s reputation and shows a lack of responsibility toward customer safety and dignity. If Cityscape management still refuses to take action against him after receiving clear evidence, then Cityscape itself must also be held responsible for allowing and tolerating this harassment. By ignoring the complaint, the management is indirectly supporting such unacceptable behavior instead of protecting customers from misconduct and intimidation. A company that fails to act against harassment complaints loses the trust and respect of the public. No customer should ever experience disrespect, harassment, or inappropriate behavior from staff or agents. Professionalism and respect are the minimum standards expected from any company. It is shocking that despite receiving clear evidence, the management still failed to protect the customer and resolve the situation properly. A foreigner or any employee working under a company should never think they can misbehave, intimidate, or disrespect customers without consequences.

Next time, if we are forced to write reviews here again because Cityscape management continues ignoring this serious issue, we will come back with all screenshots, messages, and full proof publicly. We already have complete evidence regarding the harassment and misconduct, and we are prepared to expose everything if no proper action is taken. Customers deserve respect and safety, not harassment and ignorance from management.

good

Great

Great

The facility is very nice decoration at night

The parking is expensive, and need to walk long way because the parking is at the basement. Can get free parking if you choose the other room rather than studio which i dont know that.

Staff were extremely disrespectful, rude, and completely unhelpful. Their attitude toward guests was unfriendly and unprofessional, making the experience very uncomfortable and disappointing.