The Platinum Kuala Lumpur By Castle

La ubicación es muy buena, muy cerca a las torres gemelas y hay muchos comercios para comer alrededor. Hay una parada de tren al lado. Las vistas del infinito pool son muy buenas

La limpieza no era muy buena, las sabanas estaban manchadas, en el baño y el vestidor se veían manchas. El frigorífico no enfriaba y aunque lo reportamos no se arreglo. Después de 2 semanas por Indonesia nos alegrabamos que hay lavadora, pero al ponerla a lavar soltaba agua y el suelo se llenaba de agua. En booking.com ponia que el alojamiento se iba a cobrarles con tarjeta a la llegado, pero el dia antes del check in me contctaron de un teléfono (que no es el que esta puesto en booking.com como contacto) para decirme que la estancia se tiene que pagar en efectivo. Las instrucciones al llegar no eran muy claras. Al poner en la aplicación de Grab The Platinum Kuala Lumpur bu Castle no existe, hay solo by Luma y otro, esto no se especifico. Al llegar en el sitio tuvimos que entrar y salir varias veces de uno a otro aunque mandabamos fotos donde estábamos, nadie salio a recogernos, al final encontramoa el sitio (de la foto que nos mando) y tuvimos que esperar a que baje para darnos la llave. El agua de la piscina estaba bastante fría.

En plein centre proche de tout

Gérant pas agréable, le logement n’est pas exactement comme sur les photos, canapé très sale, plein de fourmis partout dans l’appartement

Rien

À mon arrivée, le prix a été augmenté sans que cela ne soit indiqué sur Booking.com. De plus, la piscine était hors service et n’a pas été réparée.

È un bel appartamento in un building altrettanto bello. L’appartamento si presenta pulito e dotato di ogni comfort e in buona posizione.

La piscina purtroppo è stata una delusione in quanto ci aspettavamo di avere la vista sulle petronas come si puo’ vedere in foto e invece non è stato cosí

Was peaceful, very clean and the staff was extremely cordial

Nothing to mention.

La amplitud, la ubicación y la comodidad

-Las torres Petronas no se ven de frente como aparece en alguna foto -El chico que nos atendió serio y poco facilitador

Locatie en grootte van het appartement

De afwerking en de mieren in de keuken

Emplacement

Équipement cuisine relativement limité Attente ascenseur

La piscine, la propreté et l'accueil du personnel, Le transfert gratuit depuis l'aéroport

La machine a laver ne fonctionnait pas, mais le personnel s'est chargé pour nous laver le linge ailleurs. La vue depuis la suite n'était pas incroyable.

Cleanliness, Wide rooms, value for money

Wi-Fi range is insufficient, 2 of the Door locks are not working / Broken

Lovely apartment, great easy check in. The gentleman that checked us in was very efficient and friendly as well as wassapping all the information we needed Thank you for a lovely stay

All the facilities are great

Nothing .all prefect

What breakfast?

bad bugs dead and alive running around. Upon inspection the mattress had black stains from bugs dropping.

The entrance of the building was presentablr

The room was totally misrepresented by the ad and photos on booking.com. It said the inclusions were a sofa bed- it was a dodgy sofa with no retractable bed. A second bathroom - no second bathroom only a toilet. Both beds were cheap and rock hard mattresses, sheets were stained, the smell of the apartment was stale. The worst part was that the person with the key named Tirtha took payment before I could see the room. Then when I complained he said they are all the same but when pushed he then showed us another room which had a second bathroom but no sofa bed. I complained again and all the other problems were still there. I said we cannot stay here and he said the company policy was no refunds. I asked to speak to his manager and he repeatedly said call booking.com. I was getting very angry by this stage and he said to me he was also angry with me! I had to make a decision for the safety of my family and not pursue this further and potentially land in trouble in a foreign country. I called the Westin at KL and was able To secure two beautiful rooms at 500 MYR per night which was not much more than the platinum piece of crap. In short, don’t ever go to a platinum apartment managed by Castle, and fully inspect the accommodation before making payment. If you’re able to sleep on concrete blocks then this is ok otherwise go elsewhere!

Just the pool and location of the hotel

No body help you If you ask any body about anything they told me its a different company i cant help you Its not my business which company i reserved i just reserved a hotel No cleaning if i need towels i should call some one from my phone to bring it not from reception even the guys who clean athor room when i asked them towel or something told me different company So this is the last time i will use bookin. Com to book any hotel its a bad idea to trust a compamy like you no respect coustemer dont care about them when they pay you job is finish Am sure that any body reserved in booking they didnt repeat it

All good.

Nothing.

“The apartment is spacious, with nice view from the rooftop swimming pool.”

The spacious apartment and the fully furnished concept.

The swimming pool was superb, nice view.. the hotel location is good.

The room is good but in one of the room, the master bedroom was infested with bed bugs. We stayed in #2305. Hopefully something could be done. Other then that, we had a wonderful stay..

The building itself is in a great location & quite fancy too, rooms are spacious.

Despite the room having the potential to be a great one we literally had ants in the room. There were blood stains on some of the towels (which we could thankfully wash with the apartment washing machine) and the bedsheets were not clean (we also didn’t dare to sit on the couch given how stained it was). Might depend on the room you get but sorting for worst to best reviews shows this is quite a common experience (and would therefore question the authenticity of some of the reviews which seem to be made to counter the obvious problems the room had).

Amazing location and beautiful, accommodation beautiful view from window. We loved every moment spend there will come again.

Very nice place to stay and clean, the staff very kind helpful first response the apartment quiet comfy the rooftop pool 51 floors was amazing view we tea love at all will come again.

Nothing.

Everything great - House Super clean - spacious - great facility - Great location - Easy to parking

Nothing

"Everything was amazing. Staff very friendly and helpful. Really recommend this hotel. Check in and checkout also smooth. Thank you for the service"

Everything is goog.

The apartment very clean and spacious, great service specially twin tower view rooftop pool was amazing we had great stay and will come again.

"Nice apartment with city views. Location is very convenient. The host is very helpful. We enjoy our stay.

The accommodation very spacious and clean high facilities include swimming was amazing view 51 floor we had great stay this property next round will come again.

Nothing to say.

Obviously the swimming pool is the main reason why people come here. It offers very beautiful view of Kuala Lumpur with front facing the iconic twin tower of Malaysia (KLCC) and a few others.

My stay at The FACE Suites was exceptional! The high-rise building offers stunning city views, and the rooftop infinity pool and bar are amazing. The spacious rooms, equipped with a kitchen and living room, made it feel like home. Excellent service and fast lifts, plus the free parking, library, and gym, make this a top choice!

I recently stayed at The platinum kuala lumpur by castle, and it exceeded all my expectations! From the moment I arrived, the staff were incredibly welcoming and attentive, making check-in smooth and effortless. The suite itself was spacious, modern, and had an incredible view of the city skyline, especially the breathtaking view of the iconic Petronas Towers.

Everything was fine.

The room was spotless, equipped with all the necessary amenities, and had a very cozy and luxurious feel. I particularly loved the rooftop infinity pool-it's definitely the highlight of the property. Swimming with such a stunning panoramic view of Kuala Lumpur is an unforgettable experience.

All good we had great stay,

Perfect location and great view, my room was great view from window the facilities was excellent pool bar gym restaurant super.

Great stay at platinum by castle, the room clean and maintenance well very easy to access property check in at lobby lift very first everything was good, we had great stay loved apartment we will stay longer next round.

I had great stay with family the room very clean and nice well maintenance.

The location and clean, with easy access to shopping malls, restaurants, and key tourist attractions. The lobby was big and many people the property include swimming pool bar gym Whether you're traveling for business or leisure, The Face Suite is the perfect place to stay. I highly recommend it and will definitely return on my next visit to KL!

the pool view seems good, although we didn’t have time to try it.

The room was dirty! There were different sizes of cockroaches here and there, and there were some very small ants in both the bedrooms and kitchen! The microwave had no power. The check-in process was weird and it’s a problem if we didn’t have a way to make local phone calls at the time. We had no idea whether we’re paying the money to the right person.

Everything is good location and clean, property maintenance very well and comfortable we had great stay at castle we will come again.

Nice to stay the platinum kuala lumpur by castel with family

All good.

I had memorable stay at platinum klcc castle, the room luxury and clean comfortable and there staff very first response very kind. The property include swimming pool rooftop bar it was amazing view night we highly recommend this property we will come again.

Really good size and value for money. Was clean and well prepared. Close to monorail for city access.

"very big room clean and very accessible to malld and public transports and also the infinity pool.. has an amazing view... the lounge bar too at skydeck... well recommended place to stay in KL."

We recently stay The platinum Kuala Lumpur by Castle . Nice accommodation great location and clean, high quality facilities and amenities the suites very comfortable maintenance very well, we had great stay at this property process check in very easy to get key, we definitely come again we love the swimming pool.

Very easy to check-in . Staff is very friendly and helpful!!

Nice accommodation great location and clean, high quality facilities and amenities the suites very comfortable maintenance very well, we had great stay at this property process check in very easy to get key, we definitely come again we love the swimming pool.

It was clean

The traffic noise

best location

room and location

Good location and nice stay family and kids.

Was great stay the suites clean and perfect.

The room amenities were good. Pool was good with good view

Towel was not provided although it was mentioned that it would be provided. I had to keep asking the customer service many times only then it was provided. TV wasn’t working. Customer service was quite bad (disappointing) as they demanded an upfront payment for the stay which was not stated in any documentation provided by Booking.com or by the staff in-charge of these apartments and when called the manager to enquire on this, the tone that was taken was completely off. Either pay cash or do a card payment with 3% interest charge. All these before even seeing the room. Furthermore, during check in, I had asked if I can keep my baggage at the store room during my check out and come back within 3 hours to collect it (as my flight was much later). The customer service person said it was alright no problem. On day of check out, the customer service person demanded RM50 to keep the luggage. Such things should be clearly printed or stated in black and white or at least verbally mentioned upon my inquiry at the initial stages.

Great location and clean, comfortable stay suites have bathtub we loved this and maintenance well high quality facilities include swimming pool rooftop bar was amazing.

Great location, and comfortable stay with family friends everything was smooth we definitely come again.

Nothing.

Everything is good.

"The property was very huge, compared to the price and the location, it's very near to all the most important places where you can get easily to the tram and discover by walking the city"

"Very affordable for such a place in city centre. Very patient and welcoming hosts"

High facilities and beautiful apartment, the apartment clean and great condition include swimming pool bar gym level 51 floor klcc and menara tower was amazing view. We like to stay everything was great we will come again and we highly recommend.