Sugar Reef West Coast

Everything was excellent. The place was clean. Kitchenware was excellent. The bedroom and toilet were excellent. Big ups to Aneesha and the team. Excellent job that they are doing.

Nothing. I liked everything.

La femme de ménage et son mari sont très sympathiques et serviables.

Le 3eme sans ascenseur est un peu difficile.

l'appartement propre et a proximité des commerces resto bus

piscine pas chauffé et pas nettoyer pompe pas activé problème d'eau chaude dans la salle de bain relancer 3 fois surtout qu'il fessait froid manque d'ustensiles de cuisine type marmite

Pas d’eau chaude les 3 premiers jours ,beaucoup d’humidité dans toutes les chambres,une salle de bains bouché,peinture à revoir et travaux aussi,les draps des lits plus taie d’oreiller manque d’hygiène.

Le salon et les 2 premières chambres

La douche. L'eau stagne quand on se lave

L'appartement du bas et très confortable, bien dormi pas de bruit, machine bien fonctionnelle et cuisine bien équipée

Piscine pas chauffée et emplacement sans soleil en continu pas pu profiter de la piscine, celle ci manqué de nettoyer. Le jacuzzi n'est pas accessible est appartient à l'appartement du dessus Non précisée et du demandé à notre arrivée Matela petit pour deux

Le service client est top! La responsable est très à l’écoute

Emplacement très bien

Le code transmis du boîtier clés a l'arrivée était pas le bon, impossible de joindre l'hôte... après plusieurs tentatives quelqu'un est venu pour donner le bon code. Pas d'eau chaude pour se doucher. Fuite d'eau sur le balcon, toujours mouillé. Étagères cassées dans le dressing. Pas de gaz à l'arrivée pour cuisiner (seulement à partir du lendemain) Climatisation qui fait beaucoup de bruit. Roof top pas du toit comme sur les photos du site, toile d'ombrage déchirée, jacouzi froid. Bain de soleil cassés au niveau de la piscine. Heureusement Cathy qui s'occupe du ménage était très gentille et serviable. Car aucun retour de l'hôte sur ces désagréments et aucune réponse à nos réclamations. Je ne recommande pas cet hébergement.

Rien voleur insalubrité

Une arnaque meme payer une journée en plus il mon foutu a la porte

The owner was fantastic and the facilities were great. I really enjoyed our stay.

La terrasse la situation.

Les photos et le descriptif ne sont pas vrai. Pas de vue mer de l appartement et petite vue de la terrasse. La plage n'est pas près mais à 10 mns à pieds. Les meubles sont vieux cassés la literie hs et pleine de tâches. Le jacuzzi ne fonctionnait pas et la terrasse pas propre comme l appartement ou nous avons trouvé des saletés et papiers sous les canapés. Les ustensiles de cuisine et la vaisselle sont insuffisants.

logement grand et bien situé, au coeur de flic en flac

difficulté de communication pour avoir les clés du logement. Le prestataire met du temps à répondre sur la plateforme. débit de l'eau dans la douche très insuffisant, 2 jours pour faire changé ma bouteille de gaz et l'eau chaude est vraiment approximative. beaucoup de lumière le matin dans le logement, il faudrait revoir le système des rideaux du logement.

Le calme et l'espace de l'appartement.

Pas de cendrier et pas d'adaptateurs pour les prises électriques français

L’emplacement près de tout pratique

Alors par où commencer , le ménage 0 entre la poussière les paille dans le balcon le chauffe-eau qui fuis et en plus si vous aimez l’eau chaude (il y a 1 chance sur 10 pour en avoir ) la literie tacher , le lit grince, le canapé lit est un canapé

Endroit bien situé, pas très loin de la plage et des restaurants.

Piscine sale dés notre arrivé, poubelles entassés, mauvaise odeur, pas d'eau chaude dans une chambre

À proximité des commerces mes pas à 90m de la plage mes pluto 500m je dirai

Trop vieux mal entretenu pas propre

Modern apartment with good light and air, spacious and great location

The tv remote did not work. The tv was old technology.

Tranquillite

rien

Vue magnifique sur la piscine ! My family and I really enjoyed the well-equipped apartment—it had everything we needed. The cleanliness of the place was also impressive. We felt comfortable and at home throughout our stay. Highly recommended!

Location n clean

Rien

Les lieux n’avaient rien avoir avec les photos sur booking. Les eaux usées de la salle de bain qui se déversaient sur la terrasse Le personnel désagréable. Heureusement que la femme de ménage et son mari sont symptomatiques et à l’écoute

The location was close to the beach and all the restaurants. We loved the space and layout of the place.

The one bedroom's aircon did not work, which made the stay uncomfortable. The kitchen sink plugs were missing which made it difficult to wash dishes properly.

Thank you for helping to make our stay in Mauritius a pleasant one. The studio was exactly what we wanted, very spacious, and the king-size bed was wonderful. A big thank you to Katie and her husband for their kindness and willingness to help us.

Que le temps passe trop vite !😂 Blague à part si il y avait un accès direct à la plage ce serait merveilleux.

L'emplacement est parfait proche de la plage et du centre, , la litterie est bonne , la residence est calme.

Plusieurs éléments d'equipement ne sont pas fonctionnels ( seiches cheveux, table à repasser, éléments de cuisine,) Il manque des éléments dans la cuisine pour pouvoir cuisiner. Il n'y a aucun produit pour nettoyer. Les équipements extérieurs ne sont pas entretenus (jaccusi très sale on n'a pas pu s'en servir, et nous n'avons jamais de la semaine du personnel pour entretenir la piscine)

Personne à l'arrivée et mauvais code pour les clé,

The flat was well equipped.

We didn't have warm water for 3 days, and the gas run out but the communication with the owner was really easy, and he was helpful.

Établissement très bien situé, piscine top!

Manque (café,sucre,thé) ainsi que des serviettes de chambre.

Бассейн расположение

Украли все вещи, клининг ворует будьте осторожны, украли рюкзак, вызывал полицию приезжали разбирались, приехала владелеца она тоже участвовала в схеме как приехала полиция сразу сумку нашли правда уже без денег.

We had a really lovely stay! The host was very kind and helpful throughout our visit. The apartment is in a great location, just a short walk from the beach, shops, and restaurants in Flic en Flac. It was clean, comfortable, and well furnished, with everything we needed for a relaxing stay. We especially loved the rooftop area, the view from there is beautiful, and watching the sunset was just stunning.

A few small things could make the stay even better: having some basic kitchen items like salt, sugar, and bin bags would be really convenient. During our stay, the pool wasn’t working, and the rooftop hot tub could use a good clean.

L'odeur des goûts est insupportable et la terrasse, les salles abandon

Location was good

Hut tub didn't work, although this wasn't advertised so I feel like I paid for something that wasn't available,

The location of the property is good and close to main road and the sea.

No parking for a 3 bedroom that was booked, the owner said you can’t access the inside parking as it’s for resident only, park outside on a first come first serve basis! No response on the contact when urgently needed. No security at guard house.

not clean

View out of the window into the wall of the building next door No cross ventilation Paint peeling from the ceiling No undercover parking for my vehicle TV not working No response from contact person to assist

Nothing

Room was disgusting and dirty, fungus on ceiling

Apartment très grand

Quelle aminities cassés

Roof terrace with barbeque Good sized balcony Acceptable internet, but with some drop outs Good air con in bedroom

Poor maintenance, no running water last 36 hours of stay, no direct access to beach, jucuzzi unusuable for first half of stay

The location was good, not a long distance to the beach.

1. The furniture needs replacement/good repair. The sofas, the bed, and some dining chairs 2. The house cleaning needs close supervision. 3. The beddingds/towels need replacement. 4. Kitchen utensils and cutlery need to be re-looked at as well, could be better than that

Great value for money. A few minutes walk to the beach and easy access to the coastal road and restaurants. 15 mins walk to local supermarket.

No hot water to shower. Tried to communicate and chase up but in vain. Had the penthouse booked but jacuzzi needed cleaning . Chased up but got it cleaned only on the last day of our 4 days stay.

The location is great.. close to restaurants and shops

Apartment is run down with some damage. But the host was kind enough to change us to another apartment

As advertised. All good.

Rooms were neat and clean

Property didnt have water for almost 4 days and did not make an effort to get water for guests. The host is almost impossible to contact and is not helpful. The guest couldn't even shower as there was no assistance to get water.

Nothing, worst trip ever done related to accommodation

1. Self check in after 2 pm not gone well. We arrived in the apartment at 10pm, cannot access the apartment since the key was not in the key box. Phoned the host several times, no success. We only managed to talk to him after one hour attempts. He was very arrogant with us stating that we were not supposed to disturb him at that time of the night. We asked him if we can't access the apartment, what should we do, May be we should sleep on the road or near the swimming pool, he said it might be a solution 2. The host stated if you have any complaint, contact booking.com and not him 3. The apartment is on the third floor without elevator 4. The building is not in compliance with Tourism authority. For example no elevator, no electric generator, stayed without electricity and water for 2 days due to cyclone 5. When the electricity came back to normal, still continued without water since the water pump was broken, the host stated its not their responsibility, its the syndicate. Are we supposed to deal with the syndicate now 6. We were not allowed to park our car in the parking area and parked our car on the road. We don't have access with the main gate which work with a remote, no remote was given to us 7. We entered the property with the small door where there is soap water on the floor 8. The apartment is full with cockroach 9. The apartment has a safe which we were not provided with the access code or the key 10. The electric iron has a broken electric plug which is very dangerous and at risk of electrocution 11. The apartment has three dining chairs and these chairs were full of nails which were not properly fixed, I even got cut in my arm with one of the chair 12. Several times the water heater don't work and no hot water is available 13. Carrying your luggage from the road to the third floor and vice versa at check out is not an easy task 14. The host told us if we need water we would go down near the swimming pool there is a tap which we can use.

- spacious, suitable for 5 people - there is a pool, but the beach is easily accessible on foot

- during our stay (6 days/5 nights), there was no hot water. - we received only 1 roll of toilet paper for a total of 5 people. - the stove operates on bottled gas, which ran out while preparing dinner. We accidentally discovered this, fortunately finding another bottle behind the building to replace it. - we immediately informed the host of all issues, but they never responded. They did not address our concerns.

Good location, swimming pool, shops and restaurants within walking distance.

Place was not cleaned properly, cot was not provided after request and confirmed. Messages not replied when enquired, very little linen and cutlery. No one there receiving us or to explain parking arrangement or hot water settings. Walls need a layer of paint or good cleaning. Oven handle broken. Furnished very basic.

Good location, spacious facility

The owners were friendly and helpful. Close to nearby amenities and the buzz Part of Flic n Flac

The bathroom did not seem to be cleaned properly. The sliding door for the balcony did not lock which made us feel unsafe at night. It was not a hotel, which I thought it was at the time of booking. It was a self-catering apartment in a residential block. The beds were very uncomfortable to sleep on, we had stayed in 2 previous locations before ending our stay at Sugar Reef. There were no lifts so we needed to carry our big luggage up to the 1st floor.

the only good thing was we were close to the beach

The apartments were filthy, bedsheets and mattresses were full of dust. The bedsheets were smelly. we were a group of 6 people we were offered two double beds and two sofa beds, the sofa beds were very very uncomfortable to sleep in for 9 nights. They only provided 2 mugs for six people. The washing liquid was diluted with water. The shower rooms stank of wee

The location was the only bonus at this property

The apartment looked nothing like the photo's Our towels was mismatched and 1 towel was torn We only had half a roll of toilet paper in the apartment There were 3 wasps in a wasp nest above the shower as well as 2 huge cockroaches that was running around in the apartment. The braai/jacuzzi area was not at all what is shown in the photo's, there was no grass, sun loungers was dirty and the overall outside area was very neglected and dirty During our stay a maintenance team had also accessed the apartment to install new light fittings, the manager of the property did not ask nor did he inform us that someone will have access to our personal belongings. One of the lights which they installed was above the bed the shoe marks and dust from the people walking was all over the bed linen and the side tables was left dusty from the drilling The lights from floor two to floor three was not working, so we had to use our phones at night up the stairs. Will definitely not recommend this apartment, Bookings.com should go and review this apartment again, definitely not a 8.2 rating

Excellent, it was good

No comments

swimming pool

evrything was ok

Spacious apartment, good vaue for the money. Nice pool but rather cool water in winter.

The place is spacious and in quiet location for comfortable stay. It was very well ventilated.

The shower area overflows. It's connected to the toilet makes the place uncomfortable. One has to clean the entire floor after every shower. The Internet connection was poor. The towels were not in good shape to use. Fortunately we carried ours. The walls in rhs shower were peeling.

The room was clean and spacious

1. Their was no hand pump near the closet 2. Out of the 4 days, stay one day their no water for at least more than 5 hours, and after 2200 their no staff that you can ask for help, nor the landlord doesn't attend his phone

The apartment is big and the atmosphere is nice!

It is old, smelly and dirty. In the bathrooms there is not even soap! And there are a lot of insects. The shower is broken and it seems that nobody takes care of the apartment.

The only good things about this place are the proximity to the beach and supermarket as well as the guard/concierge who was very helpful (this is why we are giving the stay a 3/10 and not a 1/10).

The rooftop terrace was not in use and we only found out after check in. We would have never booked this accommodation if we would have known this. We contacted the host regarding and they lied stating that the renovations were already done, when in fact the roof top terrace was in a very filthy state with renovation debris everywhere. Also: The shower did not have hot water. There was no housekeeping during our two week stay - we ran out of toilet paper and had to buy it ourselves.

Everything was very organised and very easy. Security very helpful

Nothing

Walking distance to beach

No water on third evening The 2 safes out of order, main brown sofa broken, standing fan broken

Nothing

Everything was devastating and horrible experience. The owner was so rude and unprofessional and refused to refund our money due to the condition of this property not as advertised. I had to go through a lot of hassle during my holidays travelling long way to Mauritius.

The room and pool were way above the normal 3 star rated properties anywhere else we have stayed in Mauritius.

nothing. a huge scam to the very end of it. be aware of this property - it does not correspond any of the pictures on booking!!!!

there are no words to come up with to describe the level of dissatisfaction, first time I faces such a scam over booking.com the old unpleasant furniture, non working facilities and the amount of leakage + not a single time we were able to reach out to the owner over the provided phone for any sort of solutions. everything is dirty and unclean. for thé official complaint the reply way simple - it’s not new hotel, sorry. this is all we had. booking did not support any of our claims neither suggesting to leave the review only. so be careful - you won’t have any help whatsoever if choosing these guys

Location, and size modern kitchen ac in rooms

There we stains on the sofa beds didn't have blanket just sheets.

The stairs and the TV that has only 1 English channel

The apartment is big, ideal for big group/family and walk distance from the beach

Dirty towels, shower drain wasn’t working, wifi doesn’t reach the bedrooms, staff not helpful (the person who received me didn’t offer help to carry my luggage upstairs). It could be offered at least a bottle of water to welcome the guests (who mostly arrive after long travel/flight). The sofa in the leaving room is disgusting and it must receive a deep cleaning.

bof bof

by order to improve please put some light near the bed : the light over the bed is awful and impossible to read a book with . The cleaning was a little bit light you should check the kitchen more carefully, Clean the fan very dirty The linen are to change : old and do not confortable and directly put on the matelas an finally we have two days without water when you cannot have a shower after the beach………. the swimming pool is in the parking 😂 Best regards

Internet is fast enough: 10Mbps through My.t operator

The shower hot water mixer is weird: Sometimes too hot sometimes too cold. Hot water finishes in the middle of my shower...

clean n rooms

no access rooftops n jaccuzi