Superior East Wing Rooms by FIVE Zurich

Отличный отель! Если есть возможность, всегда останавливаюсь именно здесь. Это прекрасный комплекс в шикарном месторасположении, где есть всё для комфортного отдыха: несколько ресторанов на любой вкус, небольшой, но очень приятный SPA, где можно расслабиться и отдохнуть. В летнее время особенно радует открытый бассейн с террасой. Отдельно хочется отметить профессиональный и внимательный персонал. Большое спасибо Филиппе на ресепшене за прекрасное отношение и помощь! Однозначно рекомендую этот отель. При возможности буду возвращаться сюда снова и снова! ❤️

Нет такого)

Location, staff, team lead by Simone. Spa and service. Cleanliness

Nothing

Comfortable bed

Location , had to wait for my gluten free breakfast and couldn’t wait any longer

Das Hotel hat uns insgesamt sehr gut gefallen. Unser Zimmer lag allerdings im Nebengebäude, sodass man relativ lange durch einen Gang laufen musste. Das war etwas umständlich, aber ansonsten ist es ein wirklich schönes Hotel. Besonders gut gefallen hat uns der angenehme Wellnessbereich. Den Außenpool konnten wir aufgrund des Wetters leider nicht nutzen, aber auch dieser sah sehr schön aus. Für eine Nacht war es insgesamt ein schöner und angenehmer Aufenthalt.

Schönes Hotel, SPA, Outdoor Pool, Restaurant alles in einem Haus ! Schöne Betten. Freundliches Personal.

Sehr nettes Personal, besonders Ryté und Karina.

Es gibt einen recht langen Tunnel zwischen Haupt- und Nebengebäude.

Søde og venlige personale ved valet parkering

Receptionistenerne var ikke særlige hjælpsomme. Brandalarmen gik om natten og vi fik ingen information bagefter. Kun af brandmændene.

Le personnel et la qualité des chambres et services

Emplacement et parking

Spa and wellness centre . It was clean, well equipped, toiletries were good and room daily tidy and replenish of coffee etc

Non opening windows and air conditioning wasn’t effective. Couldn’t get towel rail to heat up. Room was quite small.

Facilities staff

Room size

Everything from the reception, arrival and hospitality. 5 stars. We changed here and wished we had stayed for the whole period. Excellent

The hotel was just simply beautiful. It was great facilities and the staff was very attentive.

The only issue was when we first arrived at the East wing We could not get in the door as that’s an auxiliary wing of the hotel. It took a bit, but someone walked from the main part of the hotel over to the desk there. Again, the facilities were fantastic, and the people were just as exceptional. This was the only concern.

El personal era muy amable y la sala de juegos con billar nos pareció una excelente idea. Lo pasamos muy bien en ella. Además el hotel está ubicado delante de la estación de tren. Muy fácil y cómodo llegar al centro en él.

Más espacio de almacenaje para la ropa. Apenas había cajones ni baldas. En el baño no había nada de mostrador para poder apoyar la bolsa de aseo.

Very friendly staff good location, food

The room is comfortable and the team is very welcoming and nice.

The coffee machine and the iron were not working. Also the room service was terrible, the food was really low quality, even a sodebo salad at the gas station is better than what i received. Very disappointing. They apparently had two restaurants but the menus were not mentioned/ available in the room.

Kein Teekocher auf dem Zimmer

Ich kam um 10.00 Uhr an, durfte direkt einchecken und somit schon vor 15.00 Uhr , zudem habe ich ein Upgrade erhalten, in ein doppelt so großes Zimmer mit einem Balkon , mit Blick zum Pool und Wald. Felipe von der Rezeption hat mir das ermöglicht, worüber ich unendlich dankbar war. Der Spa ist wahrhaftig ein sehr schöner Ort um sich zu erholen. Preis /Leistung für Zürich war unschlagbar. Danke Felipe und Sofja , ihr seid tolle und sehr höfliche Rezeptionisten🙏🏼😍

Einfach wirklich alles. Sauber, schön, alle freundlich

Tous était excellent

Rien à redire tout était parfait

Frühstück gut, Pool schön, Spa gut aber sehr klein, immer alles besetzt !

Das Zimmer Superior East Wing eine Katastrophe: in einem anderen Gebäude weit ausserhalb vom Hotel zwischen Wohnblöcken- nur erreichbar über einen langen, steilen dunklen Tunnel ( mit Treppen !) ca 10 min oder mit Shuttelbus. Das Zimmer winzig, keine Ablage im Badezimmer, kaum Aufhängemöglichkeiten man konnte nicht einmal den Koffer am Boden öffnen, die Handtuchheizung aufgrund inkompatibler Stecker geht nicht und besonders negativ : man kann das Fenster nicht öffnen !!! Die Klimaanlage laut und nicht regulierbar ( zu kalt !) Die Parkgarage für 30 CHF extra nur im Hauptgebäde. Check in: Schlecht, ich musste 30 min warten, da meine Buchung bei booking.com im Hotel nicht gefunden wurde. Personal , welches meist kein Deutsch sprach, zum teil überfordert. Lage mit Offentlichen Verkehrsmitteln sehr schlecht zu erreichen 15 min zu Fuss vom Bus oder s- Bahn, zum teil steiler Anstieg !!!

The place is the best hotel ever. Love the staff, especially the breakfast staff who were so hospitable.

Nothing

Le personnel

Le rapport qualité/prix de la chambre

J'ai adoré la décoration du lobby, du spa et des chambres. Lits supers confortables Personnel adorable

Le.fait qu'on ne puisse pas ouvrir les fenêtres

Zimmerausstattung war komfortabel und die Betten bequem.

Wir waren das letzte Jahr in diesem Hotel und fanden das Essen bedeutend besser. Dieses Jahr waren Sushi Portionen viel kleiner. Es gab mehr Eiswürfel als Sushi. Besonders der Kellner am Bar war nicht gerade freundlich. Sobald wir die Cocktails getrunken haben, nahm er uns die Gläser weg (obwohl wir gerade erst 10 Minuten da waren sowie die einzige anwesende Geste). Es war unmissverständliche Geste das wir weg gehen sollten. Er hatte schlechte Laune das uns gegenüber, unverzeihlich war.

Der Spa Bereich und die Lobby sind sehr schön. Das Personal sehr freundlich. Einen Fahrdienst zur Unterkunft + Gepäck wurde übernommen.

Die Lüftung im Bad war sehr laut, der TV ist immer wieder angegangen und war anfangs ausgesteckt. Hat sehr lange gedauert bis alles umgestellt war. Der Klodeckel war sehr locker. Durch den Teppichboden hatte ich mehrfache Allergische Reaktionen.

Parfait, le personnel est bienveillant et très aidant. Très bonne communication Je remercie Simone pour son professionnalisme

Sehr schön 👍

Alles

Piscine chauffée intérieur (4x10m) avec spa (très chaud et sympa) ! Sauna, hammam très bon. Peignoires, chaussons à disposition. Quartier calme. La déco est assez design et belle généralement. 2 bars et restaurants méditerranéens et du monde.

On était dans l’aile Est (ancien bâtiment refait) / très petite chambre surchauffée (un calvaire) pas de climatisation, ventilation bruyante et inutile. Impossible d’ouvrir les fenêtres (minergie) Familles : Chambres voisines, mais pas communicantes avec porte Restaurant the vault / service très lent Parking souterrain 30.- Spa pas d’accès pour les enfants de 10ans (plage horaire à respecter - le matin) mais ils nous ont laisser aller car pas trop de monde, merci !

Der Spabereich war in Ordnung, Parkservice hat gut funktioniert.

Die Kaffeemaschine roch nach vergorener Milch, nach der Beschwerde wurde lediglich das Wasser neu aufgefüllt. Unten finden sich Bilder, wie das Wasser (Valser Wasser aus der Flasche eingefüllt), nach Benutzung ser Maschine aussah. Da ich kein Fenster öffnen konnte, roch danach das ganze Zimmer, das einem übel wurde. Beim zweiten Mal hat es geklappt und es gab eine neue Maschine. Im Essen, welches ich aufs Zimmer bestellt hatte, fand ich im Salat ein Stück Papierserviette. Der Wrap wurde mindestens ein Tag vorher zubereitet und kalt serviert. Auf dem Serviertablett fanden sich Krümmel, wohl von anderen Hästen, unter der Serviette. Zudem war das Tablett fleckig. Im Spa-Prospekt auf dem Zimmer fanden sich Cannabisreste. Das Zimmer war relativ eng, Koffer auspacken war praktisch nur auf dem Bett möglich, Bad bietet keinerlei Stauraum oder Ablagefläche. Deutsch spricht kaum jemand. Meine hinterlegte Kaution wurde bis heute (mehr als 100h nach Abreise) nicht erstattet und zusätzlich wurde sogar noch ein Restbetrag auf der Karte reserviert, was ich nie autorisiert habe. Die Rechnung hatte ich vor Ort Bar beglichen. Der Standort liegt in einem Wohnquartier. Ausser den Preisen, hat dieses Hotel leider nicht viel mit einem 5 Sterne Hotel zu tun.

I loved everything about this hotel, it is so luxurious and the service is Top Notch. I would definitely recommend booking this hotel for your stay in Zurich they genuinely care for their guests. I couldn't be any happier. I am checking out today with a big smile. Myself and my husband loved our honeymoon here.

There is nothing that I didn't like.

Konforlu bır odaydı calısanlar cok yardımcı oldular.

Temızlık kotuydu oda cok tozluydu. Banyoda sıcak su yoktu.

Das Zimmer rich nach Zigarette.

Der Aufenthalt war einfach großartig! Das Hotel ist modern, super sauber und perfekt ausgestattet. Das Personal war unglaublich freundlich und aufmerksam – man hat sich sofort willkommen gefühlt. Ich kann das Hotel uneingeschränkt weiterempfehlen und komme definitiv wieder!

Le service du personnel ainsi que le lieu les infrastructures du spa et la nourriture

Au moment de prendre notre chambre il y avait une grosse odeur de remontée d’égouts dans le couloir de l’etage. Au moment du check out on nous a demandé de re payer la chambre alors que la chambre était payée des jours à l’avance.

La piscine chauffée, le buffet déjeuner très copieux, beacoup de choix et des produits de qualité. Le personnel très chaleureux.

Il faisait très froid dans la salle de bain et je ne suis pas parvenue à faire fonctionner le radiateur. Le bruit continu de la ventilation dans la salle de bains, qu’on entend même avec la porte fermée.

• Great location: Only about 10 minutes from downtown, which made it easy to explore the city. • Smooth check-in: The process was quick and hassle-free. • Cleanliness: The room and bathroom were both clean and well-maintained. • Comfortable bed: The bed was cozy and provided decent sleep when the room temperature allowed it. • Good facilities: The hotel has nice amenities that add value to the stay.

• Very small room: The space was too tight, making it hard to move around comfortably. • No air conditioning: This was a major issue. The whole building lacks proper AC. During my stay, it was extremely hot, and the room felt unbearable. I had to request a fan, which only helped a little. • Poor room service food: I tried several items from the in-room dining menu, but unfortunately, none of them met expectations — very disappointing. • Unreliable luggage service at check-out: I had to wait over 30 minutes for someone to collect my luggage. With my driver arriving in just a few minutes. • Useless wardrobe space: The closet was incredibly small and impractical. Even as a solo guest, I couldn’t fit my clothes inside properly — and the door wouldn’t even close. I can’t imagine how two guests would manage. • Malfunctioning safe box: Upon check-in, the in-room safe wasn’t working. I reported it right away, but it wasn’t fixed until the third day of my stay. This should’ve been checked and addressed before a guest checks in — basic hospitality. Conclusion: Despite a few positives, the negatives—especially around comfort, storage, temperature, and basic in-room functionality—outweighed the good parts. I would not stay here again, and I gave it a 3-star rating.

Loved it

Nothing

Everything was perfect thank you for all collagues who help us we will make a reservation again as soon as possible

Rooms are good

Noise in the room from aircondition and refrigrator and the response to deal with it was very slow. Bad behaivior from some of the reception staff. No place for travelling bag. Wrong calculation of my final invoice, I sent a comblaint to them and waiting for their answer.

Saise

All

Staff were kind, food in our favourite italian restaurant was very good and there was nice surrounding of the hotel. We appreciated indoor pool & spa.

Please turn on client isolation on Guest Wifi.

Nice room, nice design of the hotel. Good rooftop restaurant.

Lobby staff do not speak English. Staff was not attentive. Did not come to ask what we wanted to drink or eat. Were talking to each other... Breakfast is very expensive and not worth the money. NO fresh orange juice

Amindra and Maria were a star team helping my elder parents with complex needs and kindness. I wouldn’t go anywhere else in Zurich.

HQ should invest in longer shower glass but it’s really not a big deal. The house cleaning is great so it all works out.

The best service in all of Zurich. I had complex luggage requirements because my parents over packed and they more than accommodated us to help make our multi country trip easy. The house cleaning was perfect. Felt like a second home. 5 stars to Amindra and Maria for making everything easy on us.

We love everything of our stay. Staff very friendly and professional.

Everything was exceptional.

The decor was lovely. The facilities were great, lovely spa area we enjoyed for an hour, pretty much had the place to ourselves! Coffee in rooms were nice. Staff were very helpful and friendly. Breakfast was amazing! We had kind of a nice view of Zurich outside our window. Fancy bed and sheets. Train stop near the front of the hotel. Nice green walks around the hotel. Interior decor of restaurants and bars in main building are beautiful, the staff are very well trained (shame about some of the customers) Food on menus very reasonable price from Zurich. Being able to check out from East Wing instead of the main building was great. Absolutely get the breakfast!

The location of our room was accessed through an underground 1/4km tunnel, interesting! The size of the room is too small, as os the bathroom. Any 2 people sharing over who's over 165cm tall will struggle with the size of the room and bathroom, knocking my elbows more times there than on a roller coaster! Dried my hair in the corridor area as nowhere else to do it. Not enough shelves, hooks, or anywhere to do your makeup/hair. *Getting to the hotel from the train stop is difficult and not sign posted at all. This is a big drawback and needs changing. We were walking around literally in circles with a heavy case, trying to locate the reception!!! Please change this. You should encourage people to use public transport to access your hotel and make it easy to locate and access. It's 2025 guys in the middle of a lush green place, please think about eco-friendly ways to travel to and from FIVE!*

Very nice staff, clean facilities, good restaurant

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Toilets has water pipe same arab countries

All was amazing

I don’t any negative feedback

Funni she is amazing and so helpful also she upgraded our room to deluxe room. It was a nice stay

Nothing

The room was amazing. Perfect bed and bathroom and living room

I feel compelled to share my transformative experience at Five Hotel, where Manager Amindra Mahakumara has redefined luxury hospitality. The property's physical beauty is matched only by the extraordinary service culture Mr. Mahakumara has masterfully cultivated. From our arrival, it was clear that his leadership philosophy centers on proactive guest care. Mr. Mahakumara's personal touch was evident throughout - from his daily rounds delivering room service to his genuine interest in ensuring guests' comfort, both within the hotel and during their time in Zurich. As someone who leads my own organization, I found his management style both inspiring and educational. The coordination between departments was flawless, reflecting Mr. Mahakumara's exceptional training protocols. His team, from front desk to housekeeping, maintained immaculate standards with remarkable consistency. Their ability to anticipate rather than merely react to guest needs demonstrated the superior service culture he has established. A particular incident stands out: when a fellow guest accidentally left their iPad before a same-day flight, Mr. Mahakumara personally arranged international shipping to America. This level of attentive problem-solving exemplifies his commitment to guest satisfaction. Having experienced luxury hotels worldwide, the environment Mr. Mahakumara has created is truly distinctive. He achieves the perfect balance of five-star service while maintaining an atmosphere of genuine warmth. His leadership sets new standards in the industry, and we look forward to returning specifically because of the exceptional experience his management enables.​​​​​​​​​​​​​​​​ Between him and Simon (receptionist) handing off everything to each other, the stay was perfection.

Would be nice if the hotel itself put full glass separators in the show to prevent a little water splashing out, but the Ritual Soaps and body lotions and high quality service make up for the little inconvenience. Just put a towel down.

Good hotel we liked the decor, very bright and very clean. Constantly saw staff who were all helpful. Good spa and great sauna. Very clean spa. Bed was comfortable. Requested breakfast at 5:40 am to go and hotel was on time and very generous with portion sizes!! Food was fresh! Dropped us of down the hill when asked. Overall very good

Great service and amazing team and I always love to book the rooms in East Wing and great team there to lookafter me . I like indoor swimming pool and Myself and my husband always Enjoying Five Hotel. Amindra Manager and his team Vanshika,Abin were looking after us . Shuttle service Team also friendly and helpful to drive us to the main building. We will will come back soon. Wish you all a great day

Amindra Operation Manager and the team looked after me very well. Hotel was same like my home. Value bar and team also great. Amazing experience with five , we had and we will come back again on 23rd October and I'm planning to celebrate my birthday. see you soon.