Metropolitan Living Lisbon - Janelas Verdes vs Similar Hotels

Generally clean and well-equipped rooms, but some complained about noise.

Several negative remarks: old or broken furniture (broken cupboard door), dated kitchen, poor lighting, noisy parquet and hard mattresses; a few guests did note modern/up-to-date apartments.

Spacious rooms reported; some noted outdated decor.

Rooms are well-designed and comfortable, though some had minor complaints regarding size.

There were mentions of cleanliness issues such as a limited shower heating system and an unpleasant sewage smell.

Mixed feedback: many guests reported the apartments as clean, but several noted worn/dirty coverings, old kitchen fixtures and specific cleanliness issues (e.g., room 105) that lowered impressions.

Generally clean, but some reports of unmaintained facilities.

Immaculate and well-maintained hotel environment, as highlighted in multiple reviews.

Frequent positive mentions about the convenient and excellent location.

Consistently praised as an excellent/very good location by many guests; a minority noted it can be a long walk (~1 hour) to the city centre.

Convenient location near metro, restaurants, and supermarkets.

Centrally located with easy access to major attractions, highly rated by guests.

Many reviews highlighted attentive hosts and easy access via remote instructions.

Generally positive: staff described as pleasant and responsive (quick email replies) with daily cleaning service; some friction due to a slow/buggy online check-in process and ID upload requirements.

Friendly staff and good customer service reported.

Exceptional service from staff, consistently praised across reviews.

Expectations for breakfast were not met, affecting satisfaction; had to eat out.

Positive: breakfast described several times as very good / delicious and a buffet option was appreciated.

Breakfast quality good, but some items not replenished promptly.

Breakfast received good reviews, but suggestions for improvement were noted.

Basic amenities were mostly mentioned positively; however, some expected breakfast was not included.

Well equipped: guests mention washer, dishwasher, microwave and sufficient cooking utensils; parking available (paid) and luggage lockers exist but may incur extra fees.

Basic amenities available, but some improvements needed.

Amenities including breakfast and decor were often noted positively.

Good value for cost, though some concerns about missing breakfast impacted perception.

Mixed perception: good value for location and cleanliness for some visitors, but extra charges (parking, lockers), dated furnishings and occasional quality issues reduce perceived value for others.

Overall good value, though some found certain aspects overpriced.

Guests felt they received excellent value for the level of service and facilities provided.