Scarletz KLCC By Starwood Lux

Der Pool ist wunderbar und das Zimmer ist sehr geräumig. Toll fand ich auch den Wasserfilter um flaschen auffüllen zu können.

Das Bett könnte etwas breiter sein

La arquitectura del edificio, y lo bien que se porta el personal

Easy check in, great clean room with great facilities (pool etc.)

N/A

Las vistas de la habitación

Al ser tantos pisos los ascensores tardan un tiempo. Al ser tipo apartamento no te hacen la habitación. La piscina es bastante ajetreada

Abbiamo soggiornato a Scarletz KLCC e ci siamo trovati molto bene. La posizione è eccellente, a pochi minuti a piedi dalle Petronas Towers e da tutti i servizi principali, ideale per visitare Kuala Lumpur. L’appartamento era moderno, ben arredato e dotato di tutti i comfort necessari per un soggiorno piacevole. La struttura offre anche spazi comuni ben curati e una piscina panoramica che regala una vista spettacolare sulla città, davvero un valore aggiunto. Check-in e check-out sono stati semplici e veloci. Nel complesso, un’ottima soluzione per chi vuole soggiornare in centro a Kuala Lumpur, con un buon rapporto qualità-prezzo e tutti i comfort a disposizione. Consigliato!

Super zentrale Lage und großzügiges Appartment. Sehr günstig.

Man merkt, dass es ein "Budget-Hotel" ist: kein Zimmerservice, abgeschlagene Tische, lose Armaturen.

the room

none

El alojamiento es muy recomendable, las vistas son increíbles y la cama muy cómoda. La única pega es que se escucha el trafico mucho incluso en la planta 42, quitando eso todo maravilloso.

Posizione centrale, reception aperta 24/24, piscina accessibile dalle 7 alle 22

La struttura è molto bella, la piscina è spettacolare e la vista dalla camera meravigliosa.

Non vengono fatte le pulizie , il WiFi nella mia stanza non funzionava e alla reception mi hanno risposto di chiamare un numero di assistenza , cosa mai vista , dovrebbero chiamarlo loro. Non ho risolto il mio problema, nessuno è venuto ad aggiustarlo.

Hotel situato vicino alle Petronas Twin e tanti ristorantini dove poter mangiare la sera, camere belle grandi con una bella vista.

Qualsiasi problema hai tipo wi-fi o non va l’acqua calda come è successo a noi, ti dicono di chiamare un numero e ti aiutano loro tramite o chiamata o whatsapp. In quasi 4 giorni di soggiorno non hanno mai pulito la camera né mai cambiatogli asciugamano per viso e per il corpo.

The location was excellent, in a central area. The room was spacious and well-equipped (despite a few minor flaws: a loose bathroom faucet and some damaged furniture). Not to mention the view from the room. The rooftop pool was amazing, with a breathtaking view

The front desk staff was rude and impolite: on the first day we arrived, there was no hot water in the room. I went to ask for assistance at the reception, and the receptionist turned away, saying it wasn’t her problem, adding that she wasn’t directly employed by the Scarletz Hotel but by the building management. She simply gave me a WhatsApp number to contact. After two hours of messaging, we managed to resolve the issue thanks to the intervention of the housekeeper and the maintenance guy (both very kind, and I thank them). Even if the staff is not directly employed by the hotel, they should be more courteous to guests

Nice location to the KLCC area and within walking distance to the main attractions. The hotel was welcoming. The pool is good on 45 th floor overlooking the city and the top of the towers. Good restaurants near by and General store at the hotel was well stocked. The room was very with nice views. Aircon worked as it should, good hot shower and kitchen to use.

Concerned the sink basin push down plug gets stuck… Kitchen light not working over the table.. ( owner to maintain) no local tv channels. All trivial I know……

Piscine f

Schönes, grosses Zimmer mit super Aussicht.

Viel zuwenig Lifte. Sehr lange Wartezeiten...

Great room with good facilities and decor.

Elevators very busy

房间宽敞，干净舒适

没有热水

Nos tocó un estudio con vistas a Kampung Bharu. Buen sitio para degustar comida malaya auténtica y a buen precio. Es un regalo el poder cerrar los ojos para descansar por la noche viendo el brillo de las luces de los rascacielos. Y que una bandada de golondrinas, que vuelan a la altura de nuestra habitación, piso 43, te despierten por la mañana. Un regalo de la vida. No os lo penséis. Probar la experiencia. La piscina, otro momentazo del viaje. Tanto de día, como al atardecer - noche. Otro regalo. Y ubicación, excelente.

Me gustó todo

Views, the appartment is big, good aircon.

The bathroom doesn’t have a window, so there’s a constant humid smell. We were two people but only received two keys, which made it inconvenient when we needed to come and go separately.

The pool was too crowded

地理位置好，有泳池

卫生太差，房间有异味，床上还有小蚂蚁，没有拖鞋，没有保险箱，没人打扫卫生

Todo. Precioso, centrico, comodo

A veces el ascensor tardaba bastante

Superbe hotel mais le personel pas​acceuillant

La vue et la qualité du service

Dommage que la piscine n’est pas chauffée

Location and the studio it self

Very crowded especially the elevator it takes forever. And also we did not know where to get rid of the garbage to we had to walk outside to put it out. They also dont allow grab to enter to the lobby area to wait or even get to the building with permission which made it so hard to deliver food

Las vistas desde la cristalera de la habitación son impresionantes. La piscina y sus vistas están muy bien. El apartamento es amplio, moderno y muy cómodo. Muy bien situado, cerca de las Petronas.

Interminables colas para acceder al ascensor. El personal de recepción es poco profesional y con escasa amabilidad, salvo los porteros que te abrían la puerta y te prestaban su ayuda para cualquier duda. Piscina abarrotada de niños gritando. Lámparas que no funcionan, un solo enchufe europeo y escaso menaje en la cocina (sólo 2 platos y 2 tazas...sin vasos)

Annoying reception staff. Lift is busy all the time

L’emplacement central et la vue

Chambre sale, toilettes sales, pas d’eau chaude, serviettes tachées, pas de bouteille d’eau dans la chambre, longue attente pour les ascenseurs.

Posizione centrale, a pochi minuti a piedi dalle Petronas Towers. Appartamento ampio e un valore in più è dato dalla piscina con vista panoramica, davvero mozzafiato.

In generale ho trovato lo staff sgarbato e poco disponibile, sembrava quasi dessi fastidio le poche volte che mi sono approcciata (check-in e check-out semplicemente). Nei corridoio si sentiva spesso odore di fumo. Ascensori estremamente lenti, sono stata in strutture simili qui a Kuala Lumpur e non ho mai dovuto aspettare così tanto. Deposito bagagli a pagamento.

Amazing views from our room in floor 42. Great sized and fully equipped apartment. Good value for money.

Too much noise from traffic in the room and too crowded elevators.

L’accueil, la suite très spacieuse grand frigo, table pour manger … bien situé, la piscine magnifique et la supérette

L’attente trop longue de l’assenceur et le soleil qui réveil tôt le matin

Comfortable bed but bare minimum facilities

Appalling Wifi connection. Never worked.

空間很大，景觀開揚。樓下還有便利店，非常方便。

中午洗澡，水完全不暖，只能洗冷水。 距離地鐵站有些距離，晚上最好坐grab回去。

Our room view was the best . I felt so comfortable with their room interrior and cleaness . Will come back again

The view was beautiful, the space was very spacious and nicely decorated, and the bed was extremely comfortable.

Unfortunately, there was a noticeable urine odor when lifted the toilet lid, and also discovered a needle left on the couch, which was concerning.

Huge room, clean, superb view & pool! Easy access!

Nothing personal, mybe about The parking and, the lift.

All was perfect, too bad there was no washing machine

The apartment really was even better than on the photos. It was a really nicely furnished place with amazing view of the city center. I would recommend you booking the Queen Studio, I was way more impressed about this. As I couldn't extend my stay for a few more nights, I had to book the Superior Studio and I think it is not worth the extra cost. I liked the Queen Studio way better and the view was also more amazing.

Tolles Appartement in der 43. Etage mit atemberaubendem Ausblick. Der Infinitypool ist der Wahnsinn! Super Lage – nur ca. 10 Minuten zu Fuß zu den Petronas Towers. Wir waren begeistert!

Good water pressure in bathroom. Coway provided.

None

Location and the amenities

Slightly not very clean but very acceptable for the money value

Very nice, prime location and very beautiful

The person-at desk from Mykey global he was rude and unprofessional. We were there to check in room and he ask us to wait 10 min and start helping others who came after us. We were there and waiting and one after one he was helping checking in others and ignoring us, when we ask him he said go wait in line, we shocked by his attitude and we said we were here before everyone else came and u asked us to wait 10 min and ignoring us. So unethical and unprofessional.

Просто идеально, нам очень повезло с со студией, и сама студия, и само здание - по качеству дороже своих денег за ночь. Вижу из окна невероятный, бассейн на 47 этаже тоже отпад, советую ходить утром пораньше (до 10), людей может не быть вообще, вечером много. Локация также очень хорошая, в самом здании внутри отеля находится небольшой продуктовый магазин и atm. Все 4 лифта работают, поэтому очередей нет и долго ждать не приходится (если, конечно, не использовать лифт во время check out).

Very strict checkin rules, they will make you wait until 3pm for checkin even if you request them for a early checkin they dont make any exceptions! Check out is at 11am and they even send an email a day before your check out date to remind you that check out is at 11am. Why make the guest checkout so early when you are checking in the customers at 3pm!

Super tolles Zimmer mit genialer Aussicht

The location was great with a beautiful view. The room was spacious and loved it. I would highly recommend it. to anyone. The rooftop swimming pool was also really nice.

Wish there were more coffee sachets and it would be nice if there were more hangers. It would also be good if it has a hook to hang clothes inside the washroom.

Didn’t let me check in earlier I booked a place with a business center so I could access it for a morning work meeting , however the hotel did not allow me to use the common areas of the building before 3pm!! Also pool is small and only has 4 beds, making is very crowded all the time! The room was nice and clean though. Just don’t expect to use much of the common space

I booked the Superior Studio Suite unit 43-01 for 12 nights, and from day one (01), things started to go wrong. The door was stiff and difficult to open; the air conditioning unit would leak after being switched-on for thirty (30) minutes, and the unit would automatically switch itself on at noon. For nine (09) days, I wrote and called to complain, and the Host ignored all my communications, refusing to address the matter. I requested housekeeping to change the sheets and to come clean the apartment on three (03) occasions and got once more, no response... so my all the time I stayed at Scarletz Suites KLCC By Starwood Lux, my bed sheets never got changed. On the day before, I left housekeeping and showed up unannounced and uninvited. I was in the bathroom, and they tried to gain access... the housekeeping yanked the door because it was so stiff and still swollen from the Leaking Air Condition unit that the door near came off its hinges and as a result the door could not close and I was moved to another unit room 33 - 01 which looked run-down. I was promised compensation of a percentage of my entire booked and paid up in full reservation and a late check-out at 13.00. A lot of going back and forth had me stressed and fed up because it my stayed turned out to be a nightmare instead of rest and relaxation. On checking out, the No Staff was at the front desk, so I called an to ask what to do about the room key. I took photos, videos, etc. After, leaving this diabolical place and flying back to my overseas home destination, I checked my bank account and found that I Scarletz Suites KLCC By Starwood Lux unlawful withdraw £18.38 from my bank account and did not refund or credit me as they promised for not providing me any housekeeping or customer service. They were awful in the way they treated, I was left traumatised by the holiday from hell at that place. The photo link below isn't downloading the photos that shows proof of what took place

The place is nicely decorated and well located. Facilities are quite good and in order. Everything is clean and nicely arranged

The AC was very noisy and did not work well. Which made our night terrible as we couldn't sleep. The insulation is also very bad. Can hear traffic from closeby highway and neighbors passing by our door early morning

Tout

Приятный современный дизайн, чисто, приятный запах. Кондиционеры отлично охлаждают. В самом центре, башни и тц в шаговой доступности. Виды огонь!

Розетки не евро и переходники не дают в использование, а любезно продают на рецепшен 10 рингит. В здании 48 этажей. В час пик очередь, чтобы доехать до своего этажа на лифте. В апартаментах нет ни одного крючка, полотенце не куда повесить, когда идёшь в душ.

La vicinanza al centro

Gli ascensori spesso occupati

1. Great location for an affordable price. 2. Nice view. 3. Room is comfy.

. I requested a late check-out, which was initially confirmed: RM50 for 2 PM or RM100 for 4 PM. Later that night, I received a WhatsApp message saying I had to leave by noon unless I paid the full price of a whole night just for a late check-out. The next morning, at 11:50 AM, a staff member knocked on my door, saying I had to leave immediately or pay RM30 just to stay until noon. At 11:55 AM, housekeeping knocked again, pressuring me to leave before 12 PM. This unprofessional and dishonest behavior completely ruined my stay. I do not recommend this place.

Lo mejor de lejos, la piscina y sus vistas.

Nada en concreto. El apartamento esperaba algo más, al ser apartamento de lujo. Pero estaba correcto, no me puedo quejar. Solo que las expectativas eran altas.

Excellent apartment with view, clean and comfortable. Heaps of space

More then the expectations. Worth for money and strategic location. Not too far for main town. Will repeat to stay again.

Останавливалась на два дня, понравилось все и месторасположение и сам номер и бассейн на крыше. Отдельное спасибо швейцару который открывает дверь при входе и выходе)

Location

Swimming Pool, View from the Rooms

Non ho fatto colazione in hotel,la posizione è ottima

Non ci sono stati forniti asciugamani di ricambio in 4 notti di soggiorno ed il lavandino del bagno probabilmente era parzialmente otturato,perciò l’acqua faceva fatica a defluire