Sandcastles Resort, Ocho Rios

It was ok…could be better.

It need some renovations.

Well equipped, beautifully designed and well maintained comfortable apartment, felt immediately at home. The location superb, especially the sea views.

Nothing.

The location was very convenient the place is nice. Good furniture, Wi-Fi, and cable were wonderful .

The floor was very dirty, and the bedsheets weren't clean. The bathroom had mold on the shower curtain, and the kitchen had roaches under the cupboard. The sofa and drapes need a steamer to remove the dirt. The pillows on the bed smell moldy. The entire place needs a thorough spring cleaning.

Property was situated at very good location

Needs updating slightly

Onsite restaurant provided very appetizing breakfast. Great to the taste!

There was no onsite guest activities.

The view

Tv isn’t working

Great location. Right on the beach

Unfortunately, these condos/apartments are owned by different owners (each one). Some my be modern or recently renovated or some are just out dated & just dull with horrible looking furniture,not giving vacation. My condo was very out dated. What did it for me was the AC didn’t work! Please make sure if you plan to stay at sandcastle you really do your homework on who you are renting from and reviews from there actual unit. Due to the discomfort, I checked out immediately!

Location On the beach Apartment clean - dated but ok for what I needed Quiet not overcrowded and noisy

I would like to see the reception area more welcoming and updated. Looks a bit abandoned. The pool area also needs modernising. Needs a display of pool side furnishings. The poolside food provision was very disappointing. Limited food and refreshments. Did not look particularly hygienic.

Location was great close to everything we needed. View from balcony was beautiful. Nice big and comfy bedroom

Living room ac didn’t work

Ubicación

Location is fine

For the 7days the internet had been cut off paul cares less when i talk to him ,no one came to offer clean towels very poor

Everything

Everything

First time to Sandcastles. Comfortable Ocean front room. Large wide walkway behind property for walking, sitting, socializing n shopping n walking to the beach along the walkway. Cruise ships visible from my balcony. Beautiful view n landscape. Comfortable beds. Short walk to local shops, restaurants, entertainment Affordable taxi service to attractions n tours. Felt safe. Walking n bicycle police patrol in the town day n night. Bar n cook shop across from pool. Local Foods delicious. Chef made whatever u wanted. Large restaurant above lobby area.

AC in the living room stopped working after 2 days. Balcony furniture was dusty. Plants dieing. Table needs to be higher to comfortably enjoy my morning coffee. Difficult to use the TV in the living room. I am tv savy n I couldn't get it to work. Technician came n changed the remote batteries n reset the TV. Bedroom tv was not dlsimplr either but eventually figured it out. Instructions need to be written down when there are more than one remote for the systems. Housekeepers were very nice n attentive. Back gate to the beach opens and closes at 7am n 7pm. Would have like the freedom to go for early morning walks instead of having to walk around the town area. Steps. No elevators, 3 or 4 story property. I didn't see any Bellman. No Christmas decorations. I guess the management company didn't do anything special. Large TV in lobby played christmas music.

The resort ws very nicely laid out and an ocean view was perfect. The breakfast was awesome in the resturant above reception, great and freindly staff. Pool was in great condition for swimming. It was in walking distance to many shops and resturants. Room was very clean and had pretty much everything you needed.

There were a few things I would have changed - The bath soap was very low standard and no shampoo. It was time to change or clean the shower head. It would have been nice to have larger tvs that were wall mounted as I believe the hotel standard is a 48" now, as the were some rainy days to stay in.

Cool rooms. Nice balcony. Had mostly everything I needed.

Some things didnt get to work beforehand or explained like the a/c or tv. but then they sent someone that fixed it. sheets/room didnt get cleaned during the stay. no water or anything in the room. else it was all good

Everything. I had no problems at all

The location was ideal as we could access the town on foot quite easily & dine at the local restaurants.

The staff. Ms Pat is a Ray of sunshine. She is the "Property Manager " awesome lady. Location of the property

The property owner was fully aware that there was no internet or television available, yet still allowed us to check in without disclosure. Three of us stayed for three nights with no connectivity at all. He mentioned contacting Flow, the local internet provider, in advance — but frankly, that’s just an excuse. A temporary solution like MyWi could’ve been arranged with minimal effort. He refunded us only $10 USD per night — a total of $90, just $30 per person — which doesn’t reflect the inconvenience we endured. We had work obligations throughout our stay, vacation or not, and this disruption severely impacted our plans. It was especially upsetting having to deal with constant messaging back and forth on my birthday, with zero empathy from the host. Security on the property was deeply inadequate. The grounds didn’t feel safe, and there were troubling incidents, including male escorts openly picking up women — not something you'd expect in a secure environment. I do not recommend staying here. No internet. No TV. And certainly not safe. We rented two of the owner’s properties, and unfortunately expectations was not met. And it hurts because he knew in advance. As someone who has traveled to 61 countries, I’ve never experienced such disregard for guest well-being or such a lackadaisical attitude toward hospitality.

The decor was top tier, it was immaculate & beyond clean! Let’s not talk about the views from the living room, bedroom & balcony this was amazing! The location was also perfect with car park availability

O apartamento é super confortável, nas proximidades tem farmácia, supermercados, caixa eletrônico, várias lojinhas para comprar suvenires, além de bares e restaurantes. O resort tem acesso para a praia, esta é muito legal para tomar banho, pois tem águas mornas e é rasa, excelente para crianças. E, também, me senti muito segura.

O ventilador da sala está fraquinho, por isso precisamos utilizar o ar condicionado, mas depois vi que tem uma janela no corredor que ao ser aberta ventila bastante.

We had a corner suite, ocean facing and overlooking a local beach. The suite had beautiful large white tiles and comfortable furniture. We loved having the cross ventilation option. We didn’t use the air conditioners which is available, too.

If I had to pick a negative, it’s the shower head. Much too large for the shower.

Location especially if you dont know the area, easy access to most things

Beach closing at 4/5pm!

Wins: The location can't be beat! It's right in the middle of downtown Ocho Rios, the room had AC, a full kitchenette including a full-sized fridge, access to a pool and the beach, and it was reasonably priced!

Not a negative just something I didn't know this from the website. This is a privately owned apartment. I thought I was booking a room at a hotel so that was a disconnect. Which means that there is no housekeeping, you can't pay at the hotel you need to use a link the owner sends. the front desk can't help you with any needs because it's not their property. So it's in essence an Airbnb type situation shaped like a hotel

The restaurant was excellent, and the food was great. The staff was professional and friendly. The pool man was very diligent and kept the pool clean. The security at the back was very diligent. I felt safe there.

The location

Very noisy

The host did a great job and was very responsive. I forgot one item in the room and she even offered to mail it to me. She was very helpful.

There is no glass in the windows of the unit, so the outside noise was very loud. There was music on the beach every night and no way to block it out. The A/C unit worked because it was the rainy season and it wasn't very warm outside, but I'm not sure how well it work when it is hot.

The space was really lovely. The garden courtyard with the sun streaming through was lovely to see first thing. My view from the room was stunning overlooking the beach. Patricia was really nice. I enjoyed playing pool by the bar and meeting other residents on the beach and by the bar.

The Internet cut off for a day. I thought it was just impacting the TV at first, but it was the network. This meant my online check-in could not be done. Similarly, my transfer to the airport information could not be accessed. The iron cord was a little short. The fan in the living area stopped working. I was told the restaurant wasn't open, but the pool bar was serving food. The food was good but unfortunately made my stomach a little wobbly both times. Please note that's my experience and the food tasted very nice. There was a gate to the bridge, but it was always locked, ensuring the walk past vendors. It was a little inconvenience but fine. Although I know things are difficult and there is a heavy reliance on tourism, sometimes the 'hustle' was uncomfortable.

Very nice apartment with a good view of the ocean.

I didn't dislike anything, really, but even though the bed could've been a little softer, I will definitely be back again.

Clean and central to shops and restaurants

The onsite restaurant was closed

Beautiful beach ⛱️. Great location.

Noise from beach festival. Everything good.

Love the location. Central to everything. Excellent view and proximity to the beach Staff were very helpful. Miss Patrcia was very helpful and friendly. She turned the AC on prior to our arrival, which made the unit very comfortable. Especially since it was so hot. Would definitely stay there again. It's like a home away from home. Loved it.

The early closure of the beach. 5 pm last entry to beach and it closed at 6pm. The restaurant was closed for renovation. There was a temporary setup in the main area beside the pool.

Cooked our own

I stayed in D17 service was good miss PAT is the best and the room was superb see u next time for sure

The room was excellent. I enjoyed my stay

N/A I wouldn’t change anything

Loved opening the balcony doors to see the beach view everday!

Items in the room need updates: new comfortable pillows, working curtain pulls, deep cleaning of the cupboards of old/used items.The frying pans and dishes need a good scrub as well around the bottom areas of bathroom sink and toliet.

Size of the apartment, we had the studio with twin beds, plenty of room. Kitchen facilities good. Location was right on ghd beach front which was fantastic.

Bathroom really needed a good clean.

The restaurant on site was a little disappointing but the rest of the facility was very nice and the house keeper Patricia was an absolute delight and was a highlight of our trip.

The access to the promenade was limited to set hours and the security at the access point could not unlock the gates for us, which would cause us to walk a long distance to the front of the resort.

Lovely beach view from the balcony. It's an awesome apt to stay for your vacation!

Nothing

the break fast was very good nice friendly staff and was making sure that i was comfortable

we went on the beach the first day used the beach chairs only was told the next day that we cannot used the chairs, because the hotel did not provide no beach chairs for the beach.

Beautiful view from the balcony!! Well designed and lovely interior! I loved everything!

There is nothing to dislike.

Fabulous location. The condo was equipped with everything you need. Full functioning stove/oven, Perfect location to sip your morning coffee on the balcony with full view of the beach. You can watch the ships come in and depart each day. Tastefully decorated. Patricia was fabulous! Always quick to respond if you had a concern.

Everything! With a great view of the beach

Nothing!

Love the view

Outdated furniture

The proximity to the beach is unbeaten. And the location of the property right in the center of town is just delightful. Having the conveniences within a walk away is great.

I loved everything! The staff is friendly. The grounds are constantly manicured. The pool is cleaned daily. There are restaurants and mini bars right on the property.

Every thing was within walking distance of the main shops. and the beach was excellent. We would definitely stay there again

The view & location to the beach

Roaches & ant infested. The ants crawled through the towels. The towels were extremely rough instead of soft.

The view was awesome . Location

Instructions how to operate ceiling fan in living room.

No gas in stove shower doesn't work turn on

The property was clean, well furnished, comfortable and fulfilled my expectations. The location was perfect with free beach access which is right at the back of the property, The view from the balcony is picturesque. The hosts were polite and easy to deal with. I recommend this property without hesitation.

Nothing

the location was perfect

nothing

Seaview, in the town, near to every facilities and restaurants etc

nothing, I have no problem will stay again.

I didn’t eat on the property

The only problem was the kitchen sink got clogged even though i hardly used it

The property was exceptional

The view is beautiful

It was a long wait room was not ready and property owner was rude and assistance was to. Room need to be update especially bathroom. Will never book from this owner again any room.

I loved the pool area and the cleanliness.

I didnt like that the beach closed at 4

Close to town center and other places of interest / entertainment .

men wandering in and out some sitting around the pool area smoking weed, not sure whether or not they’re guest.

The location was perfect. When we checked in Patricia escorted us to the apartment and gave us an overview of everything and also tips on what to be aware of in the area. A really nice touch was providing paper towels and dish washing liquid for the kitchen, the kitchen had all the utensils needed for cooking. It was a nice comfortable apartment that's close to everything without the noise. I would book again! Loved the rain shower and the artwork on the walls!

It's hard to find something I did not like! Let me think.......

This apartment is a disgrace it should never have been allowed on this site in this condition the whole apartment is in need of a total refurbishment dirty walls a smell of damp under the kitchen sink is black with mold and mildew and smells, the cooker is dirty windows and shutters that do not close my wife was bitten 3 times in the night, sheets on the bed not even pressed,the free toiletries consisted of a used bar of soap and half a roll of toilet paper,a safe with no key, the photos you see on this site are very different from the actual apartment tarted up to look good phoned the owner in London and she hung up you will be met by a bloke called mark calls himself the property manager he couldn't manage a tea party he is just a friend of the owner even the manager of sandcastles said he's had complaints about this owner before.this is a private apartment in the sandcastles complex and their own apartments are fine be warned do not book this apartment The number is12D Palm view apartments don't go there