Frontera by Roots Rentals vs Similar Hotels

The room condition was inadequate; felt unsafe and unwelcome.

Rooms were described as comfortable, but there were some remarks on minor issues.

Mixed feedback: some praise the rooms, but there are several complaints about small/poor rooms, uncomfortable pillows, missing TV remote/manual control, no AC in some rooms and noise from kitchen/neighbourhood.

Comments about small rooms and need for improvements.

The room was not cleaned properly; visible dirt and holes allowed bugs inside.

Overall sentiment was positive regarding cleanliness, with many guests noting well-maintained facilities.

Multiple reviews highlight that the hotel is very clean and well maintained ("muy aseado", "todo muy limpio", "Clean"). Cleanliness is a clear strong point.

Some mentions of cleanliness issues with the shower tiles.

Standard location for this hotel tier without specific positive mention.

While many appreciated the location, some mentioned it being away from busy areas.

Location is repeatedly noted as very convenient and close to points of interest/transport (Itagüí, terminal del sur, near wholesale), making it a major positive.

Excellent location near shopping centers and considered safe.

Staff were prompt and courteous, assisting with issues that arose.

Guests consistently praised the attentive and friendly service from hotel staff.

Service is frequently praised for friendly, attentive staff ("Atención", "personas muy amables"). A few notes mention cold reception or disliked service, but overall staff interaction is a strong positive.

Staff was described as friendly and helpful in multiple reviews.

Standard quality for this hotel tier; no specific issues mentioned.

Food quality, especially breakfast, received high marks from several reviewers.

Food reviews are mixed: some guests praise the food and dining staff, others note limited breakfast, slow service at busy times and intermittent TV during meals; overall satisfactory but inconsistent.

Breakfast was highlighted as a positive feature.

Standard quality for this hotel tier without specific mention.

Amenities were generally well-received, although some guests pointed out areas for improvement.

Amenities receive mixed/negative mentions: limited parking, poor/limited breakfast offerings (only egg/bread/tea unless paid), lack of irons/planchas, intermittent TV/Internet; positives include jacuzzi and usable common areas.

General satisfaction with amenities, though some limitations noted.

Considering the overall experience, perceived as high value.

Guests felt they received good value for the quality of services provided.

Perceived value is mixed: some guests say it's fully appropriate for the cost, while others find it pricey or complain about extra charges for basics, producing a moderate score.

Issues with perceived value for services offered.