Extended Stay America Premier Suites - Harrisonburg

Our stay was good for the most part. Staff were kind and answered questions that I was asking about. Great location and very clean.

Staff were good and a very clean place. The only disappointment was our room did not get cleaned while staying three days. I was told by one staff member that it maybe cleaned Sunday or Monday, didn’t happen. I was told by a staff member Monday after room was still not cleaned, there was a charge for cleaning. I asked how much for the service and staff member could not tell me. If I would have known about the charge, I would have been glad to pay for the cleaning services. I had to get towels for two days. The place is nice and clean.

The mattress hurt my back

I was not notified of a deposit through your app after I paid everything I had money wise for the room that I feel is overpriced and not worth $150 but the fact that I was told after already paying for the room and going and trying to check in that I couldn't get the room without putting a deposit down that should be stated clearly before you even rent the room

Everything was good. The staff were friendly and personable.

nothing.

Perfect for our needs.

No good restaurants close

The property, the rooms were extremely clean. The morning coffee with the snack is perfect to get awake in the morning.

I booked five rooms for two days for a group of family and friends. I like the location of the property, cleanliness of the rooms, quiet build and breakfast.

I liked the breakfast. For those who wanted to leave the room early in the morning and who do not have time to prepare morning coffee, the coffee and the snack (quick breakfast) is the best.

Nuevas instalaciones que hacen cómoda la estancia, lindas habitaciones, todo está muy limpio y bien mantenido, el estacionamiento está bien diseñado para cualquier sitio.

El personal puede mejorar un poco la atención y para el desayuno dejar unos platos para poder calentar los huevos.

Nothing

A lot of young kids drunk in the hallways at 3 am Room was dirty also

Very convenient location. Near to Buc-ee’s!!

All good!

The bed was comfortable. I love the fact that there was a refrigerator which I accidentally left my flavored water in and a stove and a microwave pretty much everything you need. I needed a second towel and they gave it to me very quickly

I did not like the people that were smoking right outside of the door leading into the building. I like the fact that it’s a non-smoking building but having them smoke inches and I do mean inches away from the building was not something I enjoyed. Or these unkempt individuals that were sitting at a table very early in the morning smoking and looking wasted

This was a wonderful property with a lovely staff and the bed was so comfortable.

Nothing.

Nice room. Very clean. Had a good night's sleep.

Minimal. Watered down coffee. Energy bars. Oranges.

Electricity went out 3 times, no back up generator. No on board phones working. Internet was down and TV down for 2 days & nights. Floor edges were dirty. Dirt under air conditioner. Nails/screws from construction trucks were out in front pull up area. Construction workers kicked of mud in the hallways on carpets. Fridge was nice, air was good when electricity was on, mostly clean room, good mattresses'. All in all though they have no back up wifi or electric. So big let down. Have to trade them for towels & sheets too.

Frühstück ist noch ausbaubar, sehr wenig Platz im offenen Schrank, wenn eine Küche im Zimmer ist, sollte das Besteck u. Teller mit inkludiert sein.

Location was good. The managers was so kind.

When I take a shower, the bathtub partition glass underside leaking. to restroom. And I don't like just black vinyl curtain.

New & clean Mattresses so comfortable Sheets & pillows soft Large room with full kitchen Snacks to grab for breakfast

No pool Hot option for breakfast

Very clean and simple, breakfast was ample, coffee was great

We found the card with a list of amenities but too late to go back downstairs. Great that so simple but a few items like glasses would be helpful.

everything except the tv didnt work:/

Clean nice staff

Nothing

Good breakfast offerings Clean room Convenient location We could cook in our room

Staff could have been more outgoing/friendly

Very clean and spacious I stayed here last year and was so impressed with them I booked my stay again

Good location. Clean since newly built.

The sheets did not fit the bed so ended up sleeping on plastic mattress pad each night. Cleaning service did not replace towels (typical flimsy hotel ones) so staff was a bit miffed when we asked to get clean ones on day 2. Bathroom not cleaned in between days and ran out of toilet paper and tissues. Breakfast was disappointing grab and go. Stay was not up to what I paid for overall. I had asked both hotel and Booking.com (phone and email) to extend a night, but never heard back from either.

I had to depart at 7:15 am the next morning, so it was nice to have something healthy for breakfast to grab and go!! The front desk staff were very helpful and personable! I absolutely loved my room - everything was perfect. As for the location, it was quite convenient to be situated near a Wal-Mart, other shops and restaurants, and, be within close proximity to the JMU campus! The price was also quite reasonable! Thank you!

Everything was great for me!

location was fine

breakfast was just grab and go

Expected a continental hot breakfast not a pick up a couple breakfast bars and go.

It was very clean and the beds are comfortable.

I expected something else for the included breakfast, but besides that, everything was great.

Location, price, cleanliness

Not a lot of restaurants in walking distance

Super friendly staff, rooms are cleans and big.

We picked this hotel because of the free breakfast. But they only offer muffins and granola bars. Bed had a shit and a super thin comforter without case.

It was a new facility, it was clean enough.

Fire alarm went off at 3am, forcing evacuation, 4th floor smelled like somebody was having a pot party, may have been cause of fire alarm, but was told by a resident that they have false alarms all of the time. Also, spouse couldn't sleep in the bed, because it caused her to itch. We left after the 3am alarm, I plan on seeking a refund.

The location was excellent, it is off the main roads making it very quiet, especially no truck and traffic noise. The place looks brand new, very good at up-keep.

The ONLY negative comment I have is the grab and go breakfast, not much to choose from,

very clean and quiet!

Breakfast was limited. Not a lot there...

Localização

Atendimento da recepção e serviço de limpeza dos dormitórios.

La propreté des lieux, l’aménagement des chambres, la tranquillité.

Petit déjeuner moyen.

I loved that there was plenty of parking up front. I loved how quiet it was even at night time. I was on the third floor. I loved that there was a possibility to also get kitchen utensils. That there was a big fridge, microwave and a nice comfy bed. The breakfast was good for that standard, but I am a bit healthier in my breakfast choices.

I wish there would have been a possibility to get hot water for breakfast - for tea or for the porridges. Kitchen utensils could maybe have a small bottle of dish washing liquid. Would make it easier to clean up. I would have needed one more layer in a blanket.

The bathroom and kitchen area were both very nice. The bedroom area was spacious and there were a couple chairs to sit in so that you didn't only have the bed to sit on.

The only item I didn't like was the lack of food for breakfast. Even a couple types of cereal would have been better. Maybe even a couple bread options and a toaster. Something more than prepackaged bars and yogurt would be a great option and the above options are not expensive.

Easy to get to and very clean

Nothing

Clean, like new All that we needed

A bit low on towels.

No wash cloths. Light between the beds didn’t always turn on. Shower worked good for the first person but had a hard time getting water for the second.

Everything was great. Very comfy beds and very clean

Nothing.

Convenient to massanutten, very well maintained

Breakfast was so sparse, should be called a snack. Not much offered

Guests above us were stomping around until 1:40 AM. Called the front desk three times about it

Guests above us were stomping around until 1:40 AM. Called the front desk three times about it

Everything is fine and petty new and clean

Bed was very comfortable and the room was very nice.

Breakfast

It was a nice sized room and bed. I liked the fact it had a refrigerator, microwave and stove top. TV selecting was good. The staff was pleasant and checking was fast. Good location in Harrisonburg.

I found the bed a little too soft. The A/C made a racket at times. As other's have mentioned, the breakfast wasn't much to write home about, all packages stuff. I haven't been to a hotel in 6 years, but this is the first time I was presented with "terms of service" to review and accept.

Almost nothing.

The breakfast that was advertised was a joke. This is not Covid anymore so let’s actually make food, not just put out store bought items like granola bars and oatmeal. Those are more like breakfast snacks. The staff was rude and not helpful. Gave attitude when asked if this was all for food. Just a completely disappointing experience. Will never stay at this chain of hotel again.

Staff was friendly and place was clean. The bed was comfy.

Air-conditioner was a little noisy. The garbage truck picked up at 4 am which woke you up. It said breakfast was included, but there wasn't much besides coffee, yogurt and snack bars.