Cosy Home in Claremont vs Similar Hotels

Rooms were described as comfortable and well-equipped.

Rooms are clean but some are small or congested.

Mixed reviews about room condition, with mentions of dated rooms and noise issues.

Numerous maintenance and comfort issues: noisy rooms (student noise, industrial AC), broken fridge, microwave not heating, leaking toilet, windows not sealed, loose taps and door-lock problems—overall room quality is a notable weakness.

Reviews mentioned the place was spotless and clean.

Some rooms are tired and in need of refurbishing.

Several reviews mentioned cleanliness issues, such as cockroaches and poorly maintained rooms.

Rooms are often described as neat and clean but there are repeated mentions of inconsistent housekeeping (some days rooms not cleaned) and carpet/room maintenance issues.

The location was praised as super and convenient.

Perfect location, central and convenient.

Positive feedback about the convenient location close to facilities.

Multiple positive mentions: convenient/central location, close to shopping and event start points. However, proximity to student areas contributes to noise at night.

The owners take great care of their guests.

Staff were exceptional, friendly, and accommodating.

Standard quality for this hotel tier.

Front desk and housekeeping are repeatedly called friendly, helpful and hospitable; 24-hour helpline/staff onsite praised. A few service failures (delayed Wi‑Fi password, occasional lack of assistance) are noted but overall service sentiment is strong.

Coffee and rusks were provided, enhancing the experience.

Breakfast was superb with a good variety.

Negative comments regarding breakfast quality and overcharging.

Little explicit commentary on food or F&B services; a few complaints relate to in-room appliances (fridge/microwave) affecting food storage/preparation rather than hotel F&B offerings.

In-room amenities like a washing machine and bathroom products were appreciated.

Good facilities, but some amenities need improvement.

Some amenities were lacking, such as no phones or fridges in rooms.

Strong on security features, parking and smart entry systems; lacks in-room waste bins, safes, consistent TV access and some kitchen equipment. Biometrics/fingerprint access is convenient but has reliability problems for some guests.

Overall good value based on accommodations and amenities.

Good value considering the location and service.

Perception of good value given the location and comfort.

Several guests explicitly call the property good value or exceeding expectations for the price, especially for short stays.